Castle Trust Bank

A fintech challenger bank is looking for a Service Desk Analyst to deliver exceptional customer service and high-quality technical support. The role involves managing device configurations, user accounts, and troubleshooting issues across a hybrid multi-cloud environment. Applicants should have strong knowledge of Windows 11, M365, and IT service management tools. This is a hybrid role based in Basingstoke, with competitive salary and benefits including a performance bonus, pension, healthcare, and a supportive culture.

"Lead the evolution of the next-generation data platform at Castle Trust Bank." At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. We're investing in the people and technologies that turn data into our biggest advantage. As our new Lead Data Engineer, you will own the evolution of our Azure-Databricks platform and SQL infrastructure, delivering scalable, reliable solutions that power the Bank's strategic goals. What you'll lead and deliver: As Lead Data Engineer, you'll take ownership of our Azure-based data platform: shaping its roadmap, driving engineering excellence, and leading a team of data engineers to deliver scalable, secure, and high-performing solutions. Working closely with business and technology stakeholders, you'll translate strategic goals into robust data solutions that unlock insight and innovation across the Bank. Skilled at stakeholder management and prioritisation, you'll balance competing demands whilst ensuring clear plans and timely delivery. You'll take pride in delivering high-quality, reliable platforms using your core toolkits: SQL, Azure DevOps, and Azure Synapse. Experience with Azure Databricks would be beneficial. Improving platform resilience, incident response, and data governance will be central to your impact. You'll lead a team of data engineers driving a culture of technical excellence and innovation within the team. You'll shape the platform roadmap, drive engineering excellence, and enable innovation across the organisation. You have a passion for emerging technologies, whether it's natural language query tools, machine learning, or generative AI, and you're excited to champion innovations that deliver business value. This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week. What you'll bring: You bring deep expertise in modern data platform architecture, a sharp eye for quality, and a passion for building resilient, high-impact solution. Analytical and business-focused, with a commitment to delivering high-quality, reliable solutions. You will need to be an effective communicator, able to engage confidently with technical and non-technical stakeholders. In addition you will have: Essential Proficiency in SQL and Python, with experience of Synapse/ADF and Azure DevOps. A strong background in data modelling, orchestration, and ELT development. Experience implementing data quality, observability, and monitoring frameworks. Familiarity with data governance, security, and compliance (e.g. GDPR) Hands on experience with CI/CD, infrastructure as code, and automated testing Confidence working with stakeholders to align data solutions with business needs. Desirable Experience with Azure Databricks, Unity Catalog and database administration. Relevant industry certifications such as Azure Data Engineer Associate or equivalent. Experience mentoring engineers or enabling data capability across teams. Exposure to Power BI or other visualisation tools. Interest in machine learning or generative AI. Experience with ITIL-aligned change management. A background in regulated or financial services environments. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for Dental and Optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) Hybrid working (3 days in Basingstoke) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The Place To Work! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact

A fintech challenger bank is seeking a Lead Data Engineer to oversee the evolution of their Azure platform. In this hybrid role, you will lead a team, ensure high-quality, reliable data solutions, and collaborate with stakeholders to align data strategies with business goals. Ideal candidates will have strong proficiency in SQL and Python, experience with Azure tools, and a passion for emerging technologies. Join a supportive culture that values your contributions and offers competitive benefits, including bonuses and healthcare.

"Be the face of IT support in a growing, modern, digitally transforming bank." At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail financial lendingand savings accounts to a variety of customers. We're modernising how we work-strengthening our technology foundations, enhancing colleague experience, and building a high performing digital environment across all our sites. As part of this journey we're looking for a Service Desk Analyst who takes pride in delivering exceptional customer service and high quality technical support in a fast moving, people focused organisation. You'll join a small but highly skilled Service Desk team based in Basingstoke, supporting around 200 colleagues across multiple UK locations. This is a highly visible, hands on role where you'll be the first point of contact for technical issues, troubleshooting, device management, and operational support-making you a key player in ensuring our colleagues can work effectively every day. What you'll deliver As part of our Technology team, you will: Provide friendly, high quality face to face and remote support across Windows 11, corporate tablets, mobile devices, and both COTS and bespoke applications. Build, configure and maintain desktop clients, ensuring a secure and efficient experience for all users. Manage user account creation, moves and changes across our IT systems. Own and resolve incidents and service requests, maintaining SLA performance and delivering a high first time fix rate. Support a hybrid multi cloud environment and contribute to ongoing service improvements. Produce clear and accurate documentation, knowledge articles and process notes. Carry out routine system checks and contribute to project work across the Bank. Provide monthly onsite support in our London office and participate in the out of hours on call rota. You'll have plenty of opportunities to broaden your skills, influence how services are delivered, and help shape continuous improvements across the Technology function. This is a hybrid role based in Basingstoke, with flexibility to work 2 days from home per week. What you'll bring We're looking for someone who is technical, proactive and thrives in a people centric role. In addition: Essential experience & skills Strong working knowledge of Windows 11 and M365. Proven experience with device builds, configuration and management (Autopilot, Intune). Experience supporting tablets, mobiles, and corporate device estates. Understanding of Active Directory and Azure Active Directory (Entra). Basic PowerShell scripting skills. Understanding of networking fundamentals (TCP/IP, DNS, LAN/WAN, VPN). Experience with core services such as File & Print, NTFS permissions, and GPOs. Desirable Experience with patching solutions (WSUS), ITSM tools (FreshService), 8x8 phone systems. Exposure to Azure, AWS, GCP or Hyper V. Experience in a Financial Services environment. Relevant certifications (CompTIA, ITIL Foundation, MTA). Behaviours Highly organised and task driven. Customer focused with strong communication skills. Calm under pressure, adaptable and pragmatic. A team player with a passion for problem solving and continuous learning. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for dental and optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) Hybrid working (3 days in Basingstoke) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The PlaceToWork! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact

The opportunity "Drive meaningful technological change at a growing fintech challenger bank." At Castle Trust Bank we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers. we're continuing to grow our digital and operational capabilities - and we're looking for a Delivery Manager who wants to lead the delivery of high impact change across the organisation. This is a fantastic opportunity to join our Product & Change team and play a key role in shaping how strategic initiatives, programmes, and business change are delivered. You'll collaborate across the Bank - from Mortgages and Retail Finance through to Shared Services such as Finance, Risk, Compliance, HR and Legal - ensuring valuable change lands smoothly, on time and with real business impact. What you'll lead and deliver You'll excel in a role where every day is different. You will: Drive delivery excellence , ensuring initiatives are delivered on time, in scope, and aligned to strategic roadmaps. Lead and inspire cross functional teams , including Business Analysts, Product Managers, Engineers, Testers and 3rd party suppliers. Build trust with stakeholders , acting as the key liaison across business units to align priorities and refine requirements. Champion governance , ensuring decisions, risks, issues, and dependencies are well managed and escalated appropriately. Foster Agile ways of working , facilitating ceremonies, guiding teams, and embedding best practice. Focus on outcomes , delivering measurable value and ensuring customer needs remain at the heart of decisions. The role will be on a hybrid working arrangement, 3 days a week from our Basingstoke office and the rest of the week from home. What you'll bring We're looking for someone who is driven, collaborative and able to navigate complexity with confidence. You'll bring: Essential experience & skills Proven experience in delivering projects using Agile, Waterfall, Kanban or SAFe methodologies. Demonstrated leadership skills with the ability to motivate and guide delivery teams. Excellent stakeholder management and communication skills (technical & non technical). Strong problem solving abilities with a proactive, hands on approach. Experience managing risks, issues, and dependencies with clear and timely actions. Confident working with developers, testers, 3rd party suppliers and infrastructure teams to resolve issues. Experience using collaborative tools such as Jira or Trello Desirable Experience delivering change in a regulated environment (e.g., Financial Services). Familiarity with modern banking technologies and digital transformation initiatives. A bachelor's degree or equivalent experience. Behaviours Agile/Scrum certification. Big picture thinking with the ability to stay calm under pressure. A positive approach to change, continuous improvement and problem solving. Why join Castle Trust Bank? Competitive salary Performance bonus (based on individual and company performance) Generous contributory pension through Hargreaves Lansdown Life Assurance 25 days' holiday + option to buy/sell 5 days Additional paid volunteering day Private healthcare through Equipsme (includes cash back for Dental and Optical treatment) Free access to BHSF Rise EAP to support colleague health and wellbeing Gym discounts Season ticket travel loans (if applicable) Hybrid working (3 days in Basingstoke) A supportive, inclusive culture where your work has real impact Caught your attention? If so, we'd love to talk to you and tell you more about what it's like to work at Castle Trust Bank - The Place To Work! Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit. We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact