Colt Technology Services Group Ltd.
Job id: 36425 Job location: London, GB Short Description Function: General Counsel Reports to: Health, Safety and Environment Manager Set up: Hybrid Location: London, UK Why we need this role Reporting to the HSE North Region Business Partner Lead, this role mission is to contribute to and be part of the Group HSE department, with specific focus on the day to day operations of HSE in the country where the individual is based and with links into wider European and Global geographies. You'll drive the implementation of the local HSE Plan of Activities (risk assessments, inspections, medical check ups, HSE training programme, emergency preparedness ) through good engagement with external HSE providers (where available), ensuring they comply with their legal obligations and providing on site customer support to the country staff. Also, you'll manage the ISO 14001:2015 and ISO 45001 certified management system ensuring these certifications and alignment are retained in the country under scope. Lastly, you will support the HSE North Region Business Partner on the day to day management of the Rail Industry Supplier Qualification Scheme (RISQS) requirements to ensure this certification is retained. What you will do Support Colt's Health and Safety Governance model and ensure the country retains ISO 14001:2015, ISO 45001 and RISQS. Support and complete any HSE administrative tasks needed locally. Provide day to day health and safety advisory support to staff within the country regardless of business area. Support and ensure implementation of the risk assessment procedures, including those conducted by external providers when applicable. Act as Duty Holder according to asbestos regulation in the country. Contribute to the formulation of global and local HSE procedures. Ensure up to date HSE documents in conjunction with local country legislation and HSE Management System. Ensure records of work carried out are maintained accurately and on time. Ensure completion of the Emergency Preparedness activities (emergency plans are kept up to date and tested periodically, fire risk assessments are completed, emergency teams are defined, updated and trained, informative documents are up to date ). Manage and implement monitoring inspections/audit programmes, supporting any internal audit conducted in the country, together with periodic reviews of asbestos containing materials (ACMs) of those sites affected. Undertake formal legal impact assessments for the country where based, extending remit when requested to other countries of operation due to business needs. Ensure corrective HSE actions are properly tracked and followed up until closure in the central action tracker tool. Conduct HSE incident investigations using internal tool and promote a HSE incidents reporting culture. Contribute to the HSE communication/culture change programme and web portal content. Supervise the completion of e learning modules released by HSE Group as part of required HSE training for the country under scope. Work closely with other HSE Team members to deliver against group and local HSE goals. Support the management of any H&S Committee or employee representatives relationships in accordance with local regulations in the country where this role is based. Support HSE country annual budget forecast and its periodic management and follow up ensuring financial information is kept up to date when required. Need to travel inside the country to different sites (where applicable). Key performance indicators (financial and non financial) HSE Action Plan Activities assigned are completed. Number of legal assessments completed. Incidents reported and investigated. RISQS certification retained. ISO 14001:2018 certification retained for the country. ISO 45001:2018 country implementation levels / certification retained. HSE assigned budget elements are kept up to date and followed. Relationships and key contacts HSE Group team members. Employees (all types), with special focus on operational staff (Facilities, OSP, Critical Infrastructure teams). Service Providers (including Facilities / O&E providers HSE support and monitoring). Public Administration and regulators (when applicable, e.g. Labour Inspection, RISQS authorities, Network Rail, HSE, ORR and RAIB). What we're looking for Skills & Experience Significant knowledge and experience on rail safety in the UK (working within a rail contractor organisation or rail infrastructure owner environment). Experience in an Environmental position is also required. A minimum of 1-2 years' experience as H&S technician in a company H&S department (preferable experience in a Telecom safety role) or an external health and safety provider. Must possess at least a formal recognised qualification as H&S technician (e.g. NEBOSH National General Certificate, Tech IOSH). Possess Personal Track Safety certification to be able to attend rail sites. Management experience of ISO14001 and/or ISO 45001:20018 certified management systems and RISQS. Experience undertaking Fire Risk Assessments. Experience within a multi site business operating a matrix management structure. Experience working in the European Landscape. Experience dealing with people from multiple geographies, with differing cultures and management styles is preferable. Proficiency in English, written and spoken. Technical writing is needed. Full driving licence should be required. Person specification Customer focused with a strong service mindset. Demonstrates professional etiquette and high ethical standards. Works in a methodical, structured, and pragmatic way. Willing to travel within the country as required. Comfortable operating in a highly ambiguous and fast paced environment. Proven ability to manage competing priorities while working independently. Training or facilitation experience is desirable. Confident engaging with diverse groups and cultures, including local authorities, new joiners, and visitors. It would be desirable Construction (Design and Management) - CDM experience. Experience on CDM related works. Be computer literate, confident user of office including Excel (formulas), Word (formatting, hyperlinks and bookmarks), Adobe, Sharepoint. Excellent interpersonal and communication skills. Job Segment: Internal Audit, Technical Writer, Sharepoint, Developer, Safety, Finance, Technology, Service
Job id: 36425 Job location: London, GB Short Description Function: General Counsel Reports to: Health, Safety and Environment Manager Set up: Hybrid Location: London, UK Why we need this role Reporting to the HSE North Region Business Partner Lead, this role mission is to contribute to and be part of the Group HSE department, with specific focus on the day to day operations of HSE in the country where the individual is based and with links into wider European and Global geographies. You'll drive the implementation of the local HSE Plan of Activities (risk assessments, inspections, medical check ups, HSE training programme, emergency preparedness ) through good engagement with external HSE providers (where available), ensuring they comply with their legal obligations and providing on site customer support to the country staff. Also, you'll manage the ISO 14001:2015 and ISO 45001 certified management system ensuring these certifications and alignment are retained in the country under scope. Lastly, you will support the HSE North Region Business Partner on the day to day management of the Rail Industry Supplier Qualification Scheme (RISQS) requirements to ensure this certification is retained. What you will do Support Colt's Health and Safety Governance model and ensure the country retains ISO 14001:2015, ISO 45001 and RISQS. Support and complete any HSE administrative tasks needed locally. Provide day to day health and safety advisory support to staff within the country regardless of business area. Support and ensure implementation of the risk assessment procedures, including those conducted by external providers when applicable. Act as Duty Holder according to asbestos regulation in the country. Contribute to the formulation of global and local HSE procedures. Ensure up to date HSE documents in conjunction with local country legislation and HSE Management System. Ensure records of work carried out are maintained accurately and on time. Ensure completion of the Emergency Preparedness activities (emergency plans are kept up to date and tested periodically, fire risk assessments are completed, emergency teams are defined, updated and trained, informative documents are up to date ). Manage and implement monitoring inspections/audit programmes, supporting any internal audit conducted in the country, together with periodic reviews of asbestos containing materials (ACMs) of those sites affected. Undertake formal legal impact assessments for the country where based, extending remit when requested to other countries of operation due to business needs. Ensure corrective HSE actions are properly tracked and followed up until closure in the central action tracker tool. Conduct HSE incident investigations using internal tool and promote a HSE incidents reporting culture. Contribute to the HSE communication/culture change programme and web portal content. Supervise the completion of e learning modules released by HSE Group as part of required HSE training for the country under scope. Work closely with other HSE Team members to deliver against group and local HSE goals. Support the management of any H&S Committee or employee representatives relationships in accordance with local regulations in the country where this role is based. Support HSE country annual budget forecast and its periodic management and follow up ensuring financial information is kept up to date when required. Need to travel inside the country to different sites (where applicable). Key performance indicators (financial and non financial) HSE Action Plan Activities assigned are completed. Number of legal assessments completed. Incidents reported and investigated. RISQS certification retained. ISO 14001:2018 certification retained for the country. ISO 45001:2018 country implementation levels / certification retained. HSE assigned budget elements are kept up to date and followed. Relationships and key contacts HSE Group team members. Employees (all types), with special focus on operational staff (Facilities, OSP, Critical Infrastructure teams). Service Providers (including Facilities / O&E providers HSE support and monitoring). Public Administration and regulators (when applicable, e.g. Labour Inspection, RISQS authorities, Network Rail, HSE, ORR and RAIB). What we're looking for Skills & Experience Significant knowledge and experience on rail safety in the UK (working within a rail contractor organisation or rail infrastructure owner environment). Experience in an Environmental position is also required. A minimum of 1-2 years' experience as H&S technician in a company H&S department (preferable experience in a Telecom safety role) or an external health and safety provider. Must possess at least a formal recognised qualification as H&S technician (e.g. NEBOSH National General Certificate, Tech IOSH). Possess Personal Track Safety certification to be able to attend rail sites. Management experience of ISO14001 and/or ISO 45001:20018 certified management systems and RISQS. Experience undertaking Fire Risk Assessments. Experience within a multi site business operating a matrix management structure. Experience working in the European Landscape. Experience dealing with people from multiple geographies, with differing cultures and management styles is preferable. Proficiency in English, written and spoken. Technical writing is needed. Full driving licence should be required. Person specification Customer focused with a strong service mindset. Demonstrates professional etiquette and high ethical standards. Works in a methodical, structured, and pragmatic way. Willing to travel within the country as required. Comfortable operating in a highly ambiguous and fast paced environment. Proven ability to manage competing priorities while working independently. Training or facilitation experience is desirable. Confident engaging with diverse groups and cultures, including local authorities, new joiners, and visitors. It would be desirable Construction (Design and Management) - CDM experience. Experience on CDM related works. Be computer literate, confident user of office including Excel (formulas), Word (formatting, hyperlinks and bookmarks), Adobe, Sharepoint. Excellent interpersonal and communication skills. Job Segment: Internal Audit, Technical Writer, Sharepoint, Developer, Safety, Finance, Technology, Service
Colt Technology Services Group Ltd.
Why we need this role This is an opportunity to meaningfully contribute to a highly visible security operations function with global impact upon Colt, business units, partners, and customers. While working as part of this team, the successful individual will provide world class incident response functions to detect, protect, respond, and sustain operations within cyberspace. This role operates at a Tier 3 level, with the expectation that the individual has undeniable experience handling major and complex cyber incidents, independently leading and managing incidents end to end, delivering clear and effective stakeholder communication, and mentoring other members of the SOC team. What you will do Support SOC Manager to deliver SIEM, IR tools platform management including all design, implementation and administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, technology escalation support, security solution assessment, existing service maturing and build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring of specific security risks and KPIs and production of management information to ensure Colt receives value from key security investments/services Contribute to design, development and maintenance of security standards and controls Align team's goals and plan with Colt's long term priorities and strategy Develop and grow the talent and people capability within the security teams Key performance indicators Takes ownership for understanding what is expected of them / their team and ensures it is delivered Proactively requests Leadership for views and opinions; using this feedback to improve personal performance Reviews working methods regularly to identify ways of improving service delivery - makes recommendations on what improvement can be made and owns delivery of agreed action plan and outcomes Understands cultural differences and utilises this understanding to build rapport across different teams in order to obtain the necessary cooperation. What we're looking for Information Security Incident Response experience with a focus on detection and response to malicious activity using log data from various sources preferred Strong Networking and Systems experience, preferably in an Enterprise environment Strong understanding of Information Security and the threat landscape surrounding enterprise systems Strong Scripting experience (Python, PowerShell, Unix shell) Experience working in all phases of the SDLC Deep understanding and experience using cyber security operations, security monitoring, endpoint (EDR), Network, and SIEM tools Extensive knowledge of network and server security protocols, technologies, and products Industry recognized certifications (CISSP, GCIH, GCFA, OSCP, etc) preferred Strong oral and written communication skills Relentless curiosity and attention to detail Ability to learn quickly and leverage prior experiences to effectively solve current security challenges Refusing to accept the status quo Qualifications Combination of the following: Degree in Information Technology, Engineering or similar SIEM management - Desirable to have some advanced certification from SIEM vendor on products such as ArcSight, MS Sentinel or LogRhythm What we offer you: Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. Job Segment: Information Security, Cyber Security, Data Center, Work from Home, Unix, Technology, Contract, Security
Why we need this role This is an opportunity to meaningfully contribute to a highly visible security operations function with global impact upon Colt, business units, partners, and customers. While working as part of this team, the successful individual will provide world class incident response functions to detect, protect, respond, and sustain operations within cyberspace. This role operates at a Tier 3 level, with the expectation that the individual has undeniable experience handling major and complex cyber incidents, independently leading and managing incidents end to end, delivering clear and effective stakeholder communication, and mentoring other members of the SOC team. What you will do Support SOC Manager to deliver SIEM, IR tools platform management including all design, implementation and administration activities Use cases preparation and implementation, connector deployment, maintenance & health checks Responsible for operational activities, technology escalation support, security solution assessment, existing service maturing and build activities assist Analyse potential infrastructure security incidents to determine if incident qualifies as a legitimate security breach Establishing and governing the security incident response processes, investigations and security operational processes Maintenance and enhancement of formal service catalogue, service descriptions, targets and performance against these Ensure security services, tools and platforms are adequately maintained Monitoring of and reporting on the effectiveness of our security enforcing technologies. Identification and ongoing monitoring of specific security risks and KPIs and production of management information to ensure Colt receives value from key security investments/services Contribute to design, development and maintenance of security standards and controls Align team's goals and plan with Colt's long term priorities and strategy Develop and grow the talent and people capability within the security teams Key performance indicators Takes ownership for understanding what is expected of them / their team and ensures it is delivered Proactively requests Leadership for views and opinions; using this feedback to improve personal performance Reviews working methods regularly to identify ways of improving service delivery - makes recommendations on what improvement can be made and owns delivery of agreed action plan and outcomes Understands cultural differences and utilises this understanding to build rapport across different teams in order to obtain the necessary cooperation. What we're looking for Information Security Incident Response experience with a focus on detection and response to malicious activity using log data from various sources preferred Strong Networking and Systems experience, preferably in an Enterprise environment Strong understanding of Information Security and the threat landscape surrounding enterprise systems Strong Scripting experience (Python, PowerShell, Unix shell) Experience working in all phases of the SDLC Deep understanding and experience using cyber security operations, security monitoring, endpoint (EDR), Network, and SIEM tools Extensive knowledge of network and server security protocols, technologies, and products Industry recognized certifications (CISSP, GCIH, GCFA, OSCP, etc) preferred Strong oral and written communication skills Relentless curiosity and attention to detail Ability to learn quickly and leverage prior experiences to effectively solve current security challenges Refusing to accept the status quo Qualifications Combination of the following: Degree in Information Technology, Engineering or similar SIEM management - Desirable to have some advanced certification from SIEM vendor on products such as ArcSight, MS Sentinel or LogRhythm What we offer you: Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. Job Segment: Information Security, Cyber Security, Data Center, Work from Home, Unix, Technology, Contract, Security
Colt Technology Services Group Ltd.
Why we need this role We are seeking an IT Infrastructure Engineer (Network) to contribute to the engineering, implementation, support, and optimisation of enterprise network services, supporting office, data centre, and hybrid cloud networking environments. This is a hands on engineering role focused on delivering resilient, secure by design, and high performance network platforms using predominantly Cisco technologies, with exposure to Juniper and cloud native networking. The role will be critical in ensuring network segmentation, security, and scalability across the organisation's global infrastructure. The role requires solid technical capability, strong troubleshooting skills, and effective collaboration across teams. What you will do Engineer and support network infrastructure, including: Office / campus networks Data centre networking Hybrid cloud connectivity (Azure, GCP) Implement, support and input to the design of secure, scalable network solutions across: LAN / WAN / Data Centre / Cloud Support and optimise Cisco-based network platforms, including: Routing and switching Cisco ACI (Application Centric Infrastructure) Policy-driven segmentation Support and manage F5 load balancing platforms, including: LTM configuration and optimisation Traffic management and application delivery High availability and failover design Deliver secure by design network architecture, including: Network segmentation and micro segmentation Zero Trust principles Alignment to enterprise security controls Implement, support and input to the design of hybrid networking solutions, including: Connectivity to Azure and GCP VPN and private connectivity models (e.g. ExpressRoute, Interconnect) Troubleshoot and resolve complex network incidents and performance issues across multi layer environments. Contribute to network automation and standardisation to improve operational efficiency. Produce and maintain high quality network documentation, including: High level and low level designs Network diagrams Runbooks and operational procedures Configuration standards Collaborate with: Security teams (segmentation, network security controls) Cloud engineering teams Platform and infrastructure teams Participate in the on call rota to support critical network incidents What we are looking for Required skills & experience Good hands on experience with: Cisco networking technologies (core requirement) Data centre networking and Cisco ACI F5 load balancing platforms Experience with: Juniper networking technologies (desirable) Hybrid cloud networking (Azure and/or GCP) Strong knowledge of: Network segmentation and secure network design Routing and switching protocols (e.g. BGP, OSPF) Layer 4-7 load balancing concepts High availability and resilient design Proven ability to implement, support and contribute to the support of enterprise scale network environments. Good troubleshooting experience across: LAN WAN Ability to implement complex technical delivery and provide strong contributions to problem resolution. Strong understanding of: Secure by design networking High availability, resilience, and fault tolerance Hands on experience implementing and operating Cisco ACI environments. Ability to contribute to design decisions in partnership with architecture teams. Preferred qualifications Certifications such as: F5 certifications Cloud networking certifications (Azure / GCP) Exposure to: Container networking and modern application delivery Education & Experience Degree in Computer Science, Networking, or related field (or equivalent experience) 3-5 years of experience in enterprise networking What we offer you Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Why we need this role We are seeking an IT Infrastructure Engineer (Network) to contribute to the engineering, implementation, support, and optimisation of enterprise network services, supporting office, data centre, and hybrid cloud networking environments. This is a hands on engineering role focused on delivering resilient, secure by design, and high performance network platforms using predominantly Cisco technologies, with exposure to Juniper and cloud native networking. The role will be critical in ensuring network segmentation, security, and scalability across the organisation's global infrastructure. The role requires solid technical capability, strong troubleshooting skills, and effective collaboration across teams. What you will do Engineer and support network infrastructure, including: Office / campus networks Data centre networking Hybrid cloud connectivity (Azure, GCP) Implement, support and input to the design of secure, scalable network solutions across: LAN / WAN / Data Centre / Cloud Support and optimise Cisco-based network platforms, including: Routing and switching Cisco ACI (Application Centric Infrastructure) Policy-driven segmentation Support and manage F5 load balancing platforms, including: LTM configuration and optimisation Traffic management and application delivery High availability and failover design Deliver secure by design network architecture, including: Network segmentation and micro segmentation Zero Trust principles Alignment to enterprise security controls Implement, support and input to the design of hybrid networking solutions, including: Connectivity to Azure and GCP VPN and private connectivity models (e.g. ExpressRoute, Interconnect) Troubleshoot and resolve complex network incidents and performance issues across multi layer environments. Contribute to network automation and standardisation to improve operational efficiency. Produce and maintain high quality network documentation, including: High level and low level designs Network diagrams Runbooks and operational procedures Configuration standards Collaborate with: Security teams (segmentation, network security controls) Cloud engineering teams Platform and infrastructure teams Participate in the on call rota to support critical network incidents What we are looking for Required skills & experience Good hands on experience with: Cisco networking technologies (core requirement) Data centre networking and Cisco ACI F5 load balancing platforms Experience with: Juniper networking technologies (desirable) Hybrid cloud networking (Azure and/or GCP) Strong knowledge of: Network segmentation and secure network design Routing and switching protocols (e.g. BGP, OSPF) Layer 4-7 load balancing concepts High availability and resilient design Proven ability to implement, support and contribute to the support of enterprise scale network environments. Good troubleshooting experience across: LAN WAN Ability to implement complex technical delivery and provide strong contributions to problem resolution. Strong understanding of: Secure by design networking High availability, resilience, and fault tolerance Hands on experience implementing and operating Cisco ACI environments. Ability to contribute to design decisions in partnership with architecture teams. Preferred qualifications Certifications such as: F5 certifications Cloud networking certifications (Azure / GCP) Exposure to: Container networking and modern application delivery Education & Experience Degree in Computer Science, Networking, or related field (or equivalent experience) 3-5 years of experience in enterprise networking What we offer you Flexible working hours and the option to work from home. Extensive induction program with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Program. Internal inclusion & diversity employee networks. Diversity and inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture here at Colt. From day one, you'll be encouraged to be yourself because we believe that's what helps our people to thrive. We welcome people with diverse backgrounds and experiences, regardless of their gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth.
Colt Technology Services Group Ltd.
Job ID: 36123 Job location: London, GB IT Manager, enterprise infrastructure services & cloud Why we need this role The Manager IT Infrastructure (M365, Azure, GCP, Windows & VDI) is responsible for the end-to-end delivery, operation, and performance of critical enterprise platforms, including Microsoft 365, Azure, GCP, Windows Server, VDI, and Citrix services. The role leads a team of approximately 15 engineers, ensuring the secure, stable, and efficient operation of business-critical services, while delivering roadmap initiatives, platform improvements, and automation outcomes aligned to architecture and strategy. Working closely with Architecture, Security, Development, and wider Operations teams, the role ensures solutions are delivered, integrated, and operated at scale, with a strong focus on service reliability, security, cost efficiency, and user experience. The role embeds operational excellence, resilience, automation, and governance, driving standardisation and continuous improvement across cloud, workplace, and identity platforms. Through strong leadership and execution, it reduces risk, complexity, and operational overhead, while improving service performance, stability, and cost control. What you will do Microsoft 365 Platforms: Ownership of collaboration and productivity services (Teams, Exchange, SharePoint, OneDrive, Intune), including service performance, governance, security, lifecycle, and user experience. Azure & GCP Cloud: Operational management of cloud platforms including landing zones, subscriptions/projects, connectivity, platform services, and governance controls. Windows & End User Platforms: Management of Windows Server and end-user compute platforms, including build, patching, configuration, and lifecycle. VDI & Citrix: Delivery and operation of virtual desktop environments, ensuring performance, availability, and user experience. Identity & Access: Operational ownership of Active Directory and Entra ID, including authentication, Conditional Access, privileged access, and directory services. Cloud Security & Compliance: Enforcement of secure configurations, monitoring, logging, and policy controls across all platforms. Standardisation, Automation & Tooling: Leads delivery of standardisation, automation, tooling, and operational consistency across cloud and workplace platforms. Key Accountabilities Service Delivery, Engineering & Operations Lead the build, delivery, and operation of critical infrastructure services across M365, cloud, Windows, and VDI. Ensure platforms meet availability, performance, and service level expectations. Act as senior escalation point for major incidents and service issues. Security, Resilience & Service Stability Ensure secure-by-design and operational security controls are implemented and maintained. Own resilience, recoverability, monitoring, and service continuity across platforms. Roadmap Delivery & Continuous Improvement Deliver platform roadmaps and improvement initiatives in line with architectural direction. Drive continuous improvement in automation, efficiency, and service quality. Team Leadership & Capability Development Lead and develop a high-performing engineering team (FTE & contingent). Build capability across cloud, workplace, and identity domains. Ensure effective workload management, prioritisation, and delivery. Cross-Domain Collaboration & Integration Work with Architecture, Security, Development, and Operations teams to deliver integrated services. Ensure solutions are fully transitioned, supported, and operationally sustainable. Vendor & Service Management Ensure service performance, delivery quality, and issue resolution. Operational Governance, Cost & Optimisation Ensure services are aligned to standards and governed through full lifecycle. Manage operational cost, capacity, and efficiency. Drive automation, standardisation, and reduction of technical debt and complexity. Additional Focus Areas Ownership & Accountability: Owns service outcomes across availability, security, and cost. Leadership & Team Development: Builds, leads, and develops high-performing teams. Execution & Delivery: Drives consistent, high-quality service and platform delivery. Collaboration & Influence: Works effectively across domains and stakeholders. Adaptability & Improvement: Responds to operational challenges while driving automation and optimisation. What we're looking for Extensive experience leading infrastructure engineering and operations teams in enterprise environments. Strong expertise across Microsoft 365 and workplace services, Azure and GCP cloud operations, Windows Server, VDI/Citrix, and identity (Active Directory, Entra), with robust knowledge of security, resilience, operational controls, and automation tooling. Proven ability to manage business-critical services at scale. Strong stakeholder, vendor, and team leadership capability. Excellent operational, analytical, and decision-making skills. Ownership & Accountability: Takes responsibility for delivering outcomes and driving technical excellence. Leadership & Influence: Ability to inspire, motivate, and guide team members toward achieving goals. Communication: Clear and concise verbal and written communication skills for technical and non-technical audiences. Problem Solving: Strong analytical skills to troubleshoot complex issues and implement effective solutions. Collaboration: Skilled at building relationships and working effectively across teams and stakeholders. Adaptability: Comfortable managing priorities in a fast-paced, evolving environment. Continuous Improvement Mindset: Proactive in identifying opportunities for process and technology enhancements. Qualifications Bachelor's degree in Computer Science, Information Technology, or equivalent experience. Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Citrix Certified Expert, VMware VCP, Google Cloud Professional Architect) preferred. Diversity and Inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture. We welcome people with diverse backgrounds and experiences, regardless of gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Recent Initiatives Signed the UN Women Empowerment Principles which guide our Gender Action Plan. Trained 60+ employees to be Mental Health First Aiders. Provide adjustments to our recruitment process to support candidates as required. Benefits Flexible working hours and the option to work from home. Extensive induction programme with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Programme. Internal inclusion & diversity employee networks.
Job ID: 36123 Job location: London, GB IT Manager, enterprise infrastructure services & cloud Why we need this role The Manager IT Infrastructure (M365, Azure, GCP, Windows & VDI) is responsible for the end-to-end delivery, operation, and performance of critical enterprise platforms, including Microsoft 365, Azure, GCP, Windows Server, VDI, and Citrix services. The role leads a team of approximately 15 engineers, ensuring the secure, stable, and efficient operation of business-critical services, while delivering roadmap initiatives, platform improvements, and automation outcomes aligned to architecture and strategy. Working closely with Architecture, Security, Development, and wider Operations teams, the role ensures solutions are delivered, integrated, and operated at scale, with a strong focus on service reliability, security, cost efficiency, and user experience. The role embeds operational excellence, resilience, automation, and governance, driving standardisation and continuous improvement across cloud, workplace, and identity platforms. Through strong leadership and execution, it reduces risk, complexity, and operational overhead, while improving service performance, stability, and cost control. What you will do Microsoft 365 Platforms: Ownership of collaboration and productivity services (Teams, Exchange, SharePoint, OneDrive, Intune), including service performance, governance, security, lifecycle, and user experience. Azure & GCP Cloud: Operational management of cloud platforms including landing zones, subscriptions/projects, connectivity, platform services, and governance controls. Windows & End User Platforms: Management of Windows Server and end-user compute platforms, including build, patching, configuration, and lifecycle. VDI & Citrix: Delivery and operation of virtual desktop environments, ensuring performance, availability, and user experience. Identity & Access: Operational ownership of Active Directory and Entra ID, including authentication, Conditional Access, privileged access, and directory services. Cloud Security & Compliance: Enforcement of secure configurations, monitoring, logging, and policy controls across all platforms. Standardisation, Automation & Tooling: Leads delivery of standardisation, automation, tooling, and operational consistency across cloud and workplace platforms. Key Accountabilities Service Delivery, Engineering & Operations Lead the build, delivery, and operation of critical infrastructure services across M365, cloud, Windows, and VDI. Ensure platforms meet availability, performance, and service level expectations. Act as senior escalation point for major incidents and service issues. Security, Resilience & Service Stability Ensure secure-by-design and operational security controls are implemented and maintained. Own resilience, recoverability, monitoring, and service continuity across platforms. Roadmap Delivery & Continuous Improvement Deliver platform roadmaps and improvement initiatives in line with architectural direction. Drive continuous improvement in automation, efficiency, and service quality. Team Leadership & Capability Development Lead and develop a high-performing engineering team (FTE & contingent). Build capability across cloud, workplace, and identity domains. Ensure effective workload management, prioritisation, and delivery. Cross-Domain Collaboration & Integration Work with Architecture, Security, Development, and Operations teams to deliver integrated services. Ensure solutions are fully transitioned, supported, and operationally sustainable. Vendor & Service Management Ensure service performance, delivery quality, and issue resolution. Operational Governance, Cost & Optimisation Ensure services are aligned to standards and governed through full lifecycle. Manage operational cost, capacity, and efficiency. Drive automation, standardisation, and reduction of technical debt and complexity. Additional Focus Areas Ownership & Accountability: Owns service outcomes across availability, security, and cost. Leadership & Team Development: Builds, leads, and develops high-performing teams. Execution & Delivery: Drives consistent, high-quality service and platform delivery. Collaboration & Influence: Works effectively across domains and stakeholders. Adaptability & Improvement: Responds to operational challenges while driving automation and optimisation. What we're looking for Extensive experience leading infrastructure engineering and operations teams in enterprise environments. Strong expertise across Microsoft 365 and workplace services, Azure and GCP cloud operations, Windows Server, VDI/Citrix, and identity (Active Directory, Entra), with robust knowledge of security, resilience, operational controls, and automation tooling. Proven ability to manage business-critical services at scale. Strong stakeholder, vendor, and team leadership capability. Excellent operational, analytical, and decision-making skills. Ownership & Accountability: Takes responsibility for delivering outcomes and driving technical excellence. Leadership & Influence: Ability to inspire, motivate, and guide team members toward achieving goals. Communication: Clear and concise verbal and written communication skills for technical and non-technical audiences. Problem Solving: Strong analytical skills to troubleshoot complex issues and implement effective solutions. Collaboration: Skilled at building relationships and working effectively across teams and stakeholders. Adaptability: Comfortable managing priorities in a fast-paced, evolving environment. Continuous Improvement Mindset: Proactive in identifying opportunities for process and technology enhancements. Qualifications Bachelor's degree in Computer Science, Information Technology, or equivalent experience. Relevant certifications (e.g., Microsoft Certified: Azure Solutions Architect, Citrix Certified Expert, VMware VCP, Google Cloud Professional Architect) preferred. Diversity and Inclusion Inclusion and valuing diversity of thought and experience are at the heart of our culture. We welcome people with diverse backgrounds and experiences, regardless of gender identity or expression, sexual orientation, race, religion, disability, neurodiversity, age, marital status, pregnancy status, or place of birth. Recent Initiatives Signed the UN Women Empowerment Principles which guide our Gender Action Plan. Trained 60+ employees to be Mental Health First Aiders. Provide adjustments to our recruitment process to support candidates as required. Benefits Flexible working hours and the option to work from home. Extensive induction programme with experienced mentors and buddies. Opportunities for further development and educational opportunities. Global Family Leave Policy. Employee Assistance Programme. Internal inclusion & diversity employee networks.