A tech-focused consultancy seeks a Senior Full Stack Developer to architect and deploy scalable applications in a client-facing role. The ideal candidate will have extensive experience in full stack development, event-driven architectures, and API integrations with a strong focus on AWS technologies. This position promotes remote working and offers competitive compensation along with opportunities for professional growth within a collaborative culture.
07/05/2026
Full time
A tech-focused consultancy seeks a Senior Full Stack Developer to architect and deploy scalable applications in a client-facing role. The ideal candidate will have extensive experience in full stack development, event-driven architectures, and API integrations with a strong focus on AWS technologies. This position promotes remote working and offers competitive compensation along with opportunities for professional growth within a collaborative culture.
Senior Full Stack Developer Department: Services Employment Type: Permanent Location: Remote, UK Description We are seeking a highly skilled Full Stack Developer to join our team in a high-impact, client-facing capacity. You will be instrumental in architecting and deploying robust, scalable applications for a diverse range of clients across the UK and EMEA. This isn't just a coding role; you are a consultative partner-capable of translating complex business requirements into secure, serverless architectures and presenting best-practice improvements directly to customer stakeholders. Key Responsibilities Cloud-Native Development: Architect and build high-performance web applications using React, Node.js, and TypeScript. You will own the full lifecycle, from frontend UI components to backend business logic. Infrastructure as Code (IaC): Lead the implementation of cloud environments using Terraform. You will treat infrastructure as a first-class citizen, ensuring all client environments are reproducible, version-controlled, and secure. Serverless Architecture: Design and deploy event-driven solutions leveraging AWS Lambda and other AWS services. You are expected to be adept at managing serverless state, permissions (IAM), and performance tuning. AI-Accelerated Workflow: Proactively utilise AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude) to accelerate delivery, automate testing, and refactor legacy code, while maintaining strict manual oversight for security and quality. Automation & CI/CD: Build and manage automated pipelines that bridge the gap between application code and infrastructure deployment, ensuring a seamless "push-to-deploy" experience. Consultative Leadership: Act as a subject matter expert in client "pods" mentoring junior engineers and confidently presenting architectural roadmaps to customer stakeholders. Skills, Knowledge and Expertise Proven commercial experience within a Full Stack Development role. Highly experienced in event driven architectures. Strong In-depth knowledge and hands-on experience with React, Node.js, Typescript and Angular. Strong experience of AWS Infrastructure as Code (IaC) using tooling such as Terraform as well as AWS Serverless e.g Lambda. Strong experience of automation, CI/CD principles and experience with tools like Jenkins, Github Actions, GitLab CI, or AWS CodePipeline. Experience of RestAPI's as well as wider 3rd Party API's. Strong working knowledge of containerisation technologies (Docker) and orchestration platforms (Kubernetes, ECS). Automated Test experience. Excellent communication and interpersonal skills, with a proven ability to engage with technical and non-technical stakeholders. A consultative mindset with strong problem-solving and analytical skills and ability to communicate technical concepts to non-technical stakeholders. Comfortable working in agile, client-facing environments with autonomy and ownership. Able to commute when required for client or team sessions (occasional). Benefits Remote-first working with flexibility around client needs. Private health insurance. Projects with global brands & public sector leaders, working on real-world impact. Exclusive access to AWS & Databricks certifications, training, and partner tools. A collaborative culture of technical excellence and continuous learning. Competitive salary, bonus structure, and long-term growth opportunities.
07/05/2026
Full time
Senior Full Stack Developer Department: Services Employment Type: Permanent Location: Remote, UK Description We are seeking a highly skilled Full Stack Developer to join our team in a high-impact, client-facing capacity. You will be instrumental in architecting and deploying robust, scalable applications for a diverse range of clients across the UK and EMEA. This isn't just a coding role; you are a consultative partner-capable of translating complex business requirements into secure, serverless architectures and presenting best-practice improvements directly to customer stakeholders. Key Responsibilities Cloud-Native Development: Architect and build high-performance web applications using React, Node.js, and TypeScript. You will own the full lifecycle, from frontend UI components to backend business logic. Infrastructure as Code (IaC): Lead the implementation of cloud environments using Terraform. You will treat infrastructure as a first-class citizen, ensuring all client environments are reproducible, version-controlled, and secure. Serverless Architecture: Design and deploy event-driven solutions leveraging AWS Lambda and other AWS services. You are expected to be adept at managing serverless state, permissions (IAM), and performance tuning. AI-Accelerated Workflow: Proactively utilise AI-assisted development tools (e.g., GitHub Copilot, Cursor, Claude) to accelerate delivery, automate testing, and refactor legacy code, while maintaining strict manual oversight for security and quality. Automation & CI/CD: Build and manage automated pipelines that bridge the gap between application code and infrastructure deployment, ensuring a seamless "push-to-deploy" experience. Consultative Leadership: Act as a subject matter expert in client "pods" mentoring junior engineers and confidently presenting architectural roadmaps to customer stakeholders. Skills, Knowledge and Expertise Proven commercial experience within a Full Stack Development role. Highly experienced in event driven architectures. Strong In-depth knowledge and hands-on experience with React, Node.js, Typescript and Angular. Strong experience of AWS Infrastructure as Code (IaC) using tooling such as Terraform as well as AWS Serverless e.g Lambda. Strong experience of automation, CI/CD principles and experience with tools like Jenkins, Github Actions, GitLab CI, or AWS CodePipeline. Experience of RestAPI's as well as wider 3rd Party API's. Strong working knowledge of containerisation technologies (Docker) and orchestration platforms (Kubernetes, ECS). Automated Test experience. Excellent communication and interpersonal skills, with a proven ability to engage with technical and non-technical stakeholders. A consultative mindset with strong problem-solving and analytical skills and ability to communicate technical concepts to non-technical stakeholders. Comfortable working in agile, client-facing environments with autonomy and ownership. Able to commute when required for client or team sessions (occasional). Benefits Remote-first working with flexibility around client needs. Private health insurance. Projects with global brands & public sector leaders, working on real-world impact. Exclusive access to AWS & Databricks certifications, training, and partner tools. A collaborative culture of technical excellence and continuous learning. Competitive salary, bonus structure, and long-term growth opportunities.
A leading technology services company is looking for a Senior Full Stack Developer to architect and deploy scalable applications. This role requires expertise in React, Node.js, and AWS serverless technologies. The successful candidate will engage with diverse clients and lead development projects with a focus on automation and cloud solutions. Offering a competitive salary and remote-first working arrangement, this position is ideal for individuals eager to work on impactful projects.
07/05/2026
Full time
A leading technology services company is looking for a Senior Full Stack Developer to architect and deploy scalable applications. This role requires expertise in React, Node.js, and AWS serverless technologies. The successful candidate will engage with diverse clients and lead development projects with a focus on automation and cloud solutions. Offering a competitive salary and remote-first working arrangement, this position is ideal for individuals eager to work on impactful projects.
A leading technology consultancy seeks an Applied AI Engineer to design and deliver AI-powered systems. This remote position allows for collaboration with experienced engineers and data scientists on meaningful AI projects. Ideal candidates will have 2 years of experience in software engineering or AI-related roles, strong programming skills (preferably in Python), and effective team communication abilities. You will support building intelligence applications and prototype solutions while benefiting from structured mentoring and competitive salary opportunities.
07/05/2026
Full time
A leading technology consultancy seeks an Applied AI Engineer to design and deliver AI-powered systems. This remote position allows for collaboration with experienced engineers and data scientists on meaningful AI projects. Ideal candidates will have 2 years of experience in software engineering or AI-related roles, strong programming skills (preferably in Python), and effective team communication abilities. You will support building intelligence applications and prototype solutions while benefiting from structured mentoring and competitive salary opportunities.
Applied AI Engineer Department: Services Employment Type: Permanent Location: Remote, UK Description We're looking for an Applied AI Engineer to support the design and delivery of AI-powered systems for our clients. You'll work alongside experienced engineers, data scientists and delivery teams to help build, test and deploy intelligent applications, while developing your technical depth in modern AI engineering practices. This role is ideal for someone who is technically curious, eager to learn, and motivated to build real-world AI systems that create impact. Key Responsibilities Support the design, build and deployment of applied AI systems under the guidance of senior engineers. Contribute to backend services, APIs and application components that integrate AI capabilities into production systems. Assist in experimentation, prototyping and testing of ML and Generative AI solutions. Write clean, maintainable, well tested code following established engineering standards. Participate in code reviews and technical discussions to continuously improve engineering quality. Help implement monitoring, evaluation and performance tracking for AI enabled systems. Collaborate with data scientists, product managers and client stakeholders to understand requirements and translate them into working solutions. Contribute to internal knowledge sharing and capability development as you grow. Skills, Knowledge and Expertise 2 years experience in a software engineering, machine learning or AI related role. Solid foundation in software engineering principles and problem solving. Experience programming in at least one language (Python preferred). Strong understanding of ML concepts and familiarity with AI/ML tooling or frameworks. Exposure to cloud platforms (AWS, Azure or GCP) or containerisation concepts is advantageous. Strong willingness to learn and take feedback constructively. Clear communication skills and ability to work effectively in a team environment. Desirable Exposure to Generative AI, LLM APIs, or retrieval based systems through projects or coursework. Experience with Git, CI/CD pipelines or modern development workflows. Personal, academic or open source projects demonstrating applied AI or software engineering capability. Benefits Remote first working with flexibility around client needs. Opportunity to work on meaningful AI projects across multiple industries. Structured mentoring and professional development from senior AI engineers. A collaborative culture focused on learning, excellence and continuous improvement. Competitive salary with clear progression pathways into senior engineering roles.
07/05/2026
Full time
Applied AI Engineer Department: Services Employment Type: Permanent Location: Remote, UK Description We're looking for an Applied AI Engineer to support the design and delivery of AI-powered systems for our clients. You'll work alongside experienced engineers, data scientists and delivery teams to help build, test and deploy intelligent applications, while developing your technical depth in modern AI engineering practices. This role is ideal for someone who is technically curious, eager to learn, and motivated to build real-world AI systems that create impact. Key Responsibilities Support the design, build and deployment of applied AI systems under the guidance of senior engineers. Contribute to backend services, APIs and application components that integrate AI capabilities into production systems. Assist in experimentation, prototyping and testing of ML and Generative AI solutions. Write clean, maintainable, well tested code following established engineering standards. Participate in code reviews and technical discussions to continuously improve engineering quality. Help implement monitoring, evaluation and performance tracking for AI enabled systems. Collaborate with data scientists, product managers and client stakeholders to understand requirements and translate them into working solutions. Contribute to internal knowledge sharing and capability development as you grow. Skills, Knowledge and Expertise 2 years experience in a software engineering, machine learning or AI related role. Solid foundation in software engineering principles and problem solving. Experience programming in at least one language (Python preferred). Strong understanding of ML concepts and familiarity with AI/ML tooling or frameworks. Exposure to cloud platforms (AWS, Azure or GCP) or containerisation concepts is advantageous. Strong willingness to learn and take feedback constructively. Clear communication skills and ability to work effectively in a team environment. Desirable Exposure to Generative AI, LLM APIs, or retrieval based systems through projects or coursework. Experience with Git, CI/CD pipelines or modern development workflows. Personal, academic or open source projects demonstrating applied AI or software engineering capability. Benefits Remote first working with flexibility around client needs. Opportunity to work on meaningful AI projects across multiple industries. Structured mentoring and professional development from senior AI engineers. A collaborative culture focused on learning, excellence and continuous improvement. Competitive salary with clear progression pathways into senior engineering roles.
Senior Business Analyst (French Speaking) Contract or Permanent Department: Services Employment Type: Permanent Location: Remote, UK Description We are seeking a French-speaking Senior Business Analyst to join our team and play a pivotal role in shaping the products we build for our customers. You will be a thought leader in defining the requirements elicitation process and will be responsible for ensuring that our deliveries align with the business vision and maximise value for stakeholders. This role will involve working closely with French-speaking clients, so fluency in French (spoken and written) is essential. Key Responsibilities Define, improve, and standardise the requirements elicitation process. Shape products' vision and backlogs working closely with our customers' Product Owners. Write clear, testable user stories and acceptance criteria working with both internal and external technical stakeholders (Solution Architects, Software Engineers, QA). Run discovery workshops with both technical and non-technical stakeholders to advance product development and identify new opportunities. Contribute to winning new business by engaging with potential customers in a pre-sales capacity. Coach and mentor less experienced team members. Skills, Knowledge and Expertise Previous experience as a client facing Business Analyst across diverse sized projects. Confident in challenging assumptions and working with the customers' Product Owners to define an PoC/MVP for a product. Experience coaching Product Owners including defining product canvasses, building roadmaps and setting product and sprint goals. Ability to effectively structure backlogs to define a product using epics and features aligning both business needs and technical architecture. Ability to write clear, testable user stories using Gherkin acceptance criteria. Ability to lead Stand-ups, Retrospectives, Showcases, Planning Sessions, Iteration Planning Sessions and Project Discovery Sessions, and Backlog Refinement Sessions. Expert understanding of Scrum. Solid experience working in an Agile team to agree and develop system/product designs based on user requirements and specify these as user stories. Ability to create and sustain effective stakeholder relationships, across all levels. Resilient and proactive with a strong delivery focus. Strong modelling skills across the data, application and business process domains using standard modelling conventions (i.e. UML, BMPN, etc). Ability to become familiar with complex business domains quickly. Excellent written and verbal communication in English. Benefits Remote-first working with flexibility around client needs. Private Medical Insurance. Projects with global brands & public sector leaders, working on real-world impact. A collaborative culture of excellence and continuous improvement. Competitive salary and long-term growth opportunities.
07/05/2026
Full time
Senior Business Analyst (French Speaking) Contract or Permanent Department: Services Employment Type: Permanent Location: Remote, UK Description We are seeking a French-speaking Senior Business Analyst to join our team and play a pivotal role in shaping the products we build for our customers. You will be a thought leader in defining the requirements elicitation process and will be responsible for ensuring that our deliveries align with the business vision and maximise value for stakeholders. This role will involve working closely with French-speaking clients, so fluency in French (spoken and written) is essential. Key Responsibilities Define, improve, and standardise the requirements elicitation process. Shape products' vision and backlogs working closely with our customers' Product Owners. Write clear, testable user stories and acceptance criteria working with both internal and external technical stakeholders (Solution Architects, Software Engineers, QA). Run discovery workshops with both technical and non-technical stakeholders to advance product development and identify new opportunities. Contribute to winning new business by engaging with potential customers in a pre-sales capacity. Coach and mentor less experienced team members. Skills, Knowledge and Expertise Previous experience as a client facing Business Analyst across diverse sized projects. Confident in challenging assumptions and working with the customers' Product Owners to define an PoC/MVP for a product. Experience coaching Product Owners including defining product canvasses, building roadmaps and setting product and sprint goals. Ability to effectively structure backlogs to define a product using epics and features aligning both business needs and technical architecture. Ability to write clear, testable user stories using Gherkin acceptance criteria. Ability to lead Stand-ups, Retrospectives, Showcases, Planning Sessions, Iteration Planning Sessions and Project Discovery Sessions, and Backlog Refinement Sessions. Expert understanding of Scrum. Solid experience working in an Agile team to agree and develop system/product designs based on user requirements and specify these as user stories. Ability to create and sustain effective stakeholder relationships, across all levels. Resilient and proactive with a strong delivery focus. Strong modelling skills across the data, application and business process domains using standard modelling conventions (i.e. UML, BMPN, etc). Ability to become familiar with complex business domains quickly. Excellent written and verbal communication in English. Benefits Remote-first working with flexibility around client needs. Private Medical Insurance. Projects with global brands & public sector leaders, working on real-world impact. A collaborative culture of excellence and continuous improvement. Competitive salary and long-term growth opportunities.
Principal Data Engineer (French Speaking) Contract or Permanent Department: Services Employment Type: Permanent Location: Remote, UK Description We are seeking a French-speaking Principal Data Engineer to support a key client engagement with French-speaking stakeholders. As a Principal Data Engineer, you will serve as the bridge between complex technical architecture and strategic business value. This is a high-impact, client-facing leadership role designed for an expert who can navigate deep technical challenges while maintaining a "customer-first" mindset. You will be the primary technical authority for our clients, ensuring their data platforms are resilient, scalable, and aligned with their long term business goals. Key Responsibilities Customer Excellence & Stakeholder Management: Act as the primary strategic partner to client business owners, aligning technical data solutions with corporate goals while championing reliability and "clean data" for all consumers. Solution Architecture & Tech Strategy: Drive the development of complex, large scale data architectures and multi year technology roadmaps, balancing technical innovation with cost efficiency and operational stability. Delivery & Execution: Oversee "team-of-teams" delivery performance, ensuring the quality and resilience of high impact data pipelines while managing capacity planning and team velocity. Incident Management & Resilience: Lead the triage and resolution of critical platform incidents, taking full ownership of root cause prevention and maintaining transparent communication with clients during recovery. Governance, Risk & Compliance: Implement robust governance frameworks and compliance controls, acting as the authoritative lead on risk mitigation and the primary technical contact for regulatory matters. Knowledge Management & Mentorship: Champion an organisational culture of knowledge sharing, representing the firm at industry events and establishing best practices across communities of practice. Business Strategy: Influence long term organisational health by driving platform efficiency, managing engineering budgets, and leading strategic hiring and retention initiatives. Skills, Knowledge and Expertise Essential: Proven experience in a principal engineering role. Extensive experience with cloud data platforms such as Azure or AWS, with a focus on Databricks. Highly skilled with Pythonic data processing tools such as Pyspark and SparkSQL. Strong understanding of data modelling concepts relational and non relational databases. Proficiency in SQL and experience with data integration and ETL tools. Excellent knowledge of big data technologies and frameworks. Strong knowledge of data governance and data security best practices. Strong analytical mindset with attention to detail and a consultative approach. Excellent communication and stakeholder management skills. Benefits Remote first working with flexibility around client needs. Private health insurance. Projects with global brands & public sector leaders, working on real world impact. Exclusive access to AWS & Databricks certifications, training, and partner tools. A collaborative culture of technical excellence and continuous learning. A lead role in shaping delivery standards and future Data & Consulting practices within the firm. Competitive salary, bonus structure, and long term growth opportunities.
07/05/2026
Full time
Principal Data Engineer (French Speaking) Contract or Permanent Department: Services Employment Type: Permanent Location: Remote, UK Description We are seeking a French-speaking Principal Data Engineer to support a key client engagement with French-speaking stakeholders. As a Principal Data Engineer, you will serve as the bridge between complex technical architecture and strategic business value. This is a high-impact, client-facing leadership role designed for an expert who can navigate deep technical challenges while maintaining a "customer-first" mindset. You will be the primary technical authority for our clients, ensuring their data platforms are resilient, scalable, and aligned with their long term business goals. Key Responsibilities Customer Excellence & Stakeholder Management: Act as the primary strategic partner to client business owners, aligning technical data solutions with corporate goals while championing reliability and "clean data" for all consumers. Solution Architecture & Tech Strategy: Drive the development of complex, large scale data architectures and multi year technology roadmaps, balancing technical innovation with cost efficiency and operational stability. Delivery & Execution: Oversee "team-of-teams" delivery performance, ensuring the quality and resilience of high impact data pipelines while managing capacity planning and team velocity. Incident Management & Resilience: Lead the triage and resolution of critical platform incidents, taking full ownership of root cause prevention and maintaining transparent communication with clients during recovery. Governance, Risk & Compliance: Implement robust governance frameworks and compliance controls, acting as the authoritative lead on risk mitigation and the primary technical contact for regulatory matters. Knowledge Management & Mentorship: Champion an organisational culture of knowledge sharing, representing the firm at industry events and establishing best practices across communities of practice. Business Strategy: Influence long term organisational health by driving platform efficiency, managing engineering budgets, and leading strategic hiring and retention initiatives. Skills, Knowledge and Expertise Essential: Proven experience in a principal engineering role. Extensive experience with cloud data platforms such as Azure or AWS, with a focus on Databricks. Highly skilled with Pythonic data processing tools such as Pyspark and SparkSQL. Strong understanding of data modelling concepts relational and non relational databases. Proficiency in SQL and experience with data integration and ETL tools. Excellent knowledge of big data technologies and frameworks. Strong knowledge of data governance and data security best practices. Strong analytical mindset with attention to detail and a consultative approach. Excellent communication and stakeholder management skills. Benefits Remote first working with flexibility around client needs. Private health insurance. Projects with global brands & public sector leaders, working on real world impact. Exclusive access to AWS & Databricks certifications, training, and partner tools. A collaborative culture of technical excellence and continuous learning. A lead role in shaping delivery standards and future Data & Consulting practices within the firm. Competitive salary, bonus structure, and long term growth opportunities.
Service Operations Manager Department: Microsoft Employment Type: Permanent Location: Remote, UK Description We are looking for a Service Operations Team Manager to join the Next Generation Managed Services (NGMS) Team for our Employee Experience (EE) and Customer Service Centre (CSC) teams, part of the Microsoft Division Productivity portfolio. This role is to manage both the Customer Service Centre and the Employee Experience Resolve Group teams, who both support, optimise and maintain our customers' environments and service end user requests, primarily around Microsoft services. Your responsibilities will centre around maintaining the best practices associated with the five pillars of security, cost optimisation, reliability, performance efficiency and operational excellence within the Azure Well Architected Framework. You will spend your time managing the EE and CSC teams who respond to incidents and service requests via our ITSM monitoring tool (ServiceNow ITOM). In addition, you will also be responsible for ensuring the delivery of Video Managed Services (VMS) to existing and new clients. You will also be a Service Owner of new and existing NGMS services and will be accountable and responsible for the delivery of the services with specific attention on the proactive run and operate activities, looking at automation and improved ways of working to deliver value to our clients and efficiencies within the team. Key Responsibilities Ensuring the Customer Service Centre team are fulfilling the following activities and being involved yourself as required: Answering incoming telephone calls, responding to live chat and portal communications from clients and end users, ensuring professional behaviour is always exhibited. Ensuring telephony KPI's are understood by the team and delivered upon. To ensure the team are correctly validating issues as part of triage, including aligning the appropriate service offerings, understanding impact and urgency to generate the priority and providing visible reassurance and ownership to the client(s). Always exhibiting excellent ticket management behaviour following the processes and procedures that have been put in place. Being able to resolve incidents at first contact and where skill and expertise may not be at the levels needed, escalating to the appropriate Resolver Group with urgency and attention to detail, ensuring reassurance and ownership is evident at all times for clients. Successful delivery of all Video Managed Service requests as required. Ensuring the Employee Experience team are fulfilling the following activities and being involved yourself as required: Administering and supporting the Microsoft services that customers use, to enable the work their employees need to accomplish. This covers a range of technology areas, including Entra, Active Directory, Exchange, M365, Teams and Defender. Manage customer device estates using Intune. Remediating security vulnerabilities around those technologies and participating in security incident response. Manage customer endpoint estates using Azure Virtual Desktop. Dealing with issues directed to our Employee Experience engineering team arising from our alerting and monitoring solution (ServiceNow ITOM). This will involve collaboration and communication across internal teams to ensure resolution. Servicing customer requests relating to their use of Microsoft services. These will range from basic changes (e.g. MACD/JML processes) through to more complex changes to environments (e.g. scaling AVD infrastructure). Analysing, maintaining and improving the service catalogue of customer requests. Working with service delivery and change managers to ensure that any changes made mesh well with the customer's overall strategy and are implemented successfully. Ensuring that all communication, interactions, assignments, details and actions are clear, effective and timely and that your team are doing the same consistently. Working with the Portfolio and Practice teams and ensuring existing Service Descriptions are relevant and applicable to the market and clients and helping to develop new offerings as the business and client base grows inline with product and strategy changes. Be accountable for the continual improvement strategy for your team and delivery of services within your remit. Working with the support and practice teams, identify opportunities for automation within existing processes and develop solutions to improve efficiency. Analyse data sets to extract meaningful insights and support decision making. Continuously monitor the performance of AI models and automation systems, adjusting as necessary to ensure optimal performance. Quality Assurance, be responsible for maintaining high-quality, consistent, and cost-effective services. Regular reporting against key performance indicators ensures adherence to agreed metrics and service level agreements. Team Leadership, leading a support and operational team to oversee problem triage through to resolution to deliver seamless operations and efficient service delivery. Skills, Knowledge and Expertise Education & Qualifications: AZ-900 Microsoft Azure Fundamentals qualification. MD-102 Microsoft 365 Endpoint Administrator Associate qualification. AZ-140 Microsoft Azure Virtual Desktop Specialty qualification. Skills/Experience: With prior experience as an engineer on Microsoft products, you will be proficient with M365 and Azure services, infrastructure, system, security and cost administration, network configuration, OS and application support in an operational environment. Experience with Azure configuration management tools including Azure portal, Azure PowerShell or Azure CLI. Experience in configuring and using PaaS offerings (like WebApp, Azure Database services, Containers etc.). Experienced with Windows OS and common Microsoft server workloads (e.g. AD, SQL, IIS) configuration and support. Benefits 25 days' holiday (excluding bank holidays) + Your Birthday Off Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotely Top tech - Leading services and solutions aren't just for our clients; we supply best of breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands
06/05/2026
Full time
Service Operations Manager Department: Microsoft Employment Type: Permanent Location: Remote, UK Description We are looking for a Service Operations Team Manager to join the Next Generation Managed Services (NGMS) Team for our Employee Experience (EE) and Customer Service Centre (CSC) teams, part of the Microsoft Division Productivity portfolio. This role is to manage both the Customer Service Centre and the Employee Experience Resolve Group teams, who both support, optimise and maintain our customers' environments and service end user requests, primarily around Microsoft services. Your responsibilities will centre around maintaining the best practices associated with the five pillars of security, cost optimisation, reliability, performance efficiency and operational excellence within the Azure Well Architected Framework. You will spend your time managing the EE and CSC teams who respond to incidents and service requests via our ITSM monitoring tool (ServiceNow ITOM). In addition, you will also be responsible for ensuring the delivery of Video Managed Services (VMS) to existing and new clients. You will also be a Service Owner of new and existing NGMS services and will be accountable and responsible for the delivery of the services with specific attention on the proactive run and operate activities, looking at automation and improved ways of working to deliver value to our clients and efficiencies within the team. Key Responsibilities Ensuring the Customer Service Centre team are fulfilling the following activities and being involved yourself as required: Answering incoming telephone calls, responding to live chat and portal communications from clients and end users, ensuring professional behaviour is always exhibited. Ensuring telephony KPI's are understood by the team and delivered upon. To ensure the team are correctly validating issues as part of triage, including aligning the appropriate service offerings, understanding impact and urgency to generate the priority and providing visible reassurance and ownership to the client(s). Always exhibiting excellent ticket management behaviour following the processes and procedures that have been put in place. Being able to resolve incidents at first contact and where skill and expertise may not be at the levels needed, escalating to the appropriate Resolver Group with urgency and attention to detail, ensuring reassurance and ownership is evident at all times for clients. Successful delivery of all Video Managed Service requests as required. Ensuring the Employee Experience team are fulfilling the following activities and being involved yourself as required: Administering and supporting the Microsoft services that customers use, to enable the work their employees need to accomplish. This covers a range of technology areas, including Entra, Active Directory, Exchange, M365, Teams and Defender. Manage customer device estates using Intune. Remediating security vulnerabilities around those technologies and participating in security incident response. Manage customer endpoint estates using Azure Virtual Desktop. Dealing with issues directed to our Employee Experience engineering team arising from our alerting and monitoring solution (ServiceNow ITOM). This will involve collaboration and communication across internal teams to ensure resolution. Servicing customer requests relating to their use of Microsoft services. These will range from basic changes (e.g. MACD/JML processes) through to more complex changes to environments (e.g. scaling AVD infrastructure). Analysing, maintaining and improving the service catalogue of customer requests. Working with service delivery and change managers to ensure that any changes made mesh well with the customer's overall strategy and are implemented successfully. Ensuring that all communication, interactions, assignments, details and actions are clear, effective and timely and that your team are doing the same consistently. Working with the Portfolio and Practice teams and ensuring existing Service Descriptions are relevant and applicable to the market and clients and helping to develop new offerings as the business and client base grows inline with product and strategy changes. Be accountable for the continual improvement strategy for your team and delivery of services within your remit. Working with the support and practice teams, identify opportunities for automation within existing processes and develop solutions to improve efficiency. Analyse data sets to extract meaningful insights and support decision making. Continuously monitor the performance of AI models and automation systems, adjusting as necessary to ensure optimal performance. Quality Assurance, be responsible for maintaining high-quality, consistent, and cost-effective services. Regular reporting against key performance indicators ensures adherence to agreed metrics and service level agreements. Team Leadership, leading a support and operational team to oversee problem triage through to resolution to deliver seamless operations and efficient service delivery. Skills, Knowledge and Expertise Education & Qualifications: AZ-900 Microsoft Azure Fundamentals qualification. MD-102 Microsoft 365 Endpoint Administrator Associate qualification. AZ-140 Microsoft Azure Virtual Desktop Specialty qualification. Skills/Experience: With prior experience as an engineer on Microsoft products, you will be proficient with M365 and Azure services, infrastructure, system, security and cost administration, network configuration, OS and application support in an operational environment. Experience with Azure configuration management tools including Azure portal, Azure PowerShell or Azure CLI. Experience in configuring and using PaaS offerings (like WebApp, Azure Database services, Containers etc.). Experienced with Windows OS and common Microsoft server workloads (e.g. AD, SQL, IIS) configuration and support. Benefits 25 days' holiday (excluding bank holidays) + Your Birthday Off Flexible working - it's important to maintain a work/life balance, as such, we will consider any written request for flexible working Virtual working - we practice what we preach and empower our people to work remotely Top tech - Leading services and solutions aren't just for our clients; we supply best of breed software and hardware for all our staff too 4x annual salary life assurance Health cash plan Retail discounts and other perks from major brands
Nasstar is seeking a French-speaking Principal Data Engineer for a remote role. This leadership position involves acting as the primary technical authority for clients, supporting complex data architectures, stakeholder management, and ensuring data platform resilience. The ideal candidate has proven experience in engineering roles, extensive knowledge of cloud platforms, and strong analytical and communication skills. Benefits include private health insurance, remote-first working, and opportunities for professional development.
06/05/2026
Full time
Nasstar is seeking a French-speaking Principal Data Engineer for a remote role. This leadership position involves acting as the primary technical authority for clients, supporting complex data architectures, stakeholder management, and ensuring data platform resilience. The ideal candidate has proven experience in engineering roles, extensive knowledge of cloud platforms, and strong analytical and communication skills. Benefits include private health insurance, remote-first working, and opportunities for professional development.
Nasstar is seeking a Senior Business Analyst (French Speaking) to work remotely in the UK. The successful candidate will play a pivotal role in shaping products for customers, ensuring deliveries align with business vision. Responsibilities include defining requirements, coaching team members, and collaborating with Product Owners to improve processes. Required skills include client-facing experience, fluency in French, and a strong understanding of Agile methodologies. The position offers private medical insurance and opportunities for growth.
06/05/2026
Full time
Nasstar is seeking a Senior Business Analyst (French Speaking) to work remotely in the UK. The successful candidate will play a pivotal role in shaping products for customers, ensuring deliveries align with business vision. Responsibilities include defining requirements, coaching team members, and collaborating with Product Owners to improve processes. Required skills include client-facing experience, fluency in French, and a strong understanding of Agile methodologies. The position offers private medical insurance and opportunities for growth.