About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role The PMO Analyst will participate in building and implementing agile delivery management improvements and offering subject matter expertise to elevate best practices across the organization. You will be responsible for delivery operations support, delivery assurance support and capability improvements. As the PMO Analyst, you will help establish and maintain standards for projects, oversee progress against plans, manage dependencies and issues, and ensure that projects stay on track. This role will be part of the delivery management capability at Made Tech. Key responsibilities Delivery operations support Produce financial reports for account teams (contract/SOW burndown). Validate, track and approve TOIL for account teams. Track, manage and report account expenses. Account invoice review and approvals. Client asset management. Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. Manage reporting on contract/SoW compliance. Manage team work plans/ schedules and on-site register Facilitate key meetings/ ceremonies with stakeholders where appropriate. Delivery assurance support Establish and maintain standards for projects. Offer guidance on best practices and processes for managing projects. Monitor progress against plans and report on results. Schedule and facilitate reviews to ensure projects are on track. Oversee dependencies, action/ issue monitoring, and controls and help to perform health checks work streams/ SoWs Be an active participant in the Delivery Management community within the engagement and Made Tech. Capability improvements Build and implement plans to improve the Agile delivery management capability. Participate as part of the PMO team in delivering improvements and changes to the Delivery Management capability. Provide subject matter expertise in agile project management disciplines to continuously improve the Delivery Management skills and adoption of best practice. Skills, knowledge and expertise Advanced spreadsheet skills are essential. Experience in manipulating, analysing and visualising data, automated tasks and creating complex reports (mastering advanced formulas, functions, data validation, pivot tables, macros and charting techniques) Experience leading or supporting business change programs or portfolios. Programme office delivery experience within the full lifecycle of cross functional projects (software engineering, user experience, architecture, etc.). Experience in managing/ influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.). Able to use soft power to create influence and know when to escalate to achieve required outcomes. Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits. Experience of identifying and managing risks, dependencies and assumptions using a robust RAID management process. Experience of managing issues using a robust process to identify action plans and track remediations to conclusion. Experience of building project plans and tracking adherence to plans, including dependencies and inter-dependencies, within an Agile delivery model. Experience in coaching others in Agile project management best practices. Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C-Suite executives. Experience in managing the activities of a project team in a matrixed project organisation. SC eligibility: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. Location: Any UK Office Hub (Bristol / London / Manchester / Swansea) Join us in our mission to use technology to improve society for everyone. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Our talent team will review all applications, and while we may use AI to help speed up the process, a real human will always make the final decisions. Once reviewed, shortlisted applicants will be invited to a screening. This is a 25-30 minute call with someone in our talent team who is hiring for the role. Once screenings have taken place the hiring manager will review the shortlist and invites to interview will be sent. You may then be invited to an initial virtual interview which is usually with the hiring manager or a couple of members from the team. This is usually around 45 - 60 minutes and the format may vary depending on the role. If you progress, you'll be invited to a final stage interview which is usually with two members of the team. The format varies depending on the role and this is usually an hour. Final conversation with one of our exec members. Register your interest to be notified of any roles that come along that meet your criteria.
09/05/2026
Full time
About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role The PMO Analyst will participate in building and implementing agile delivery management improvements and offering subject matter expertise to elevate best practices across the organization. You will be responsible for delivery operations support, delivery assurance support and capability improvements. As the PMO Analyst, you will help establish and maintain standards for projects, oversee progress against plans, manage dependencies and issues, and ensure that projects stay on track. This role will be part of the delivery management capability at Made Tech. Key responsibilities Delivery operations support Produce financial reports for account teams (contract/SOW burndown). Validate, track and approve TOIL for account teams. Track, manage and report account expenses. Account invoice review and approvals. Client asset management. Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. Manage reporting on contract/SoW compliance. Manage team work plans/ schedules and on-site register Facilitate key meetings/ ceremonies with stakeholders where appropriate. Delivery assurance support Establish and maintain standards for projects. Offer guidance on best practices and processes for managing projects. Monitor progress against plans and report on results. Schedule and facilitate reviews to ensure projects are on track. Oversee dependencies, action/ issue monitoring, and controls and help to perform health checks work streams/ SoWs Be an active participant in the Delivery Management community within the engagement and Made Tech. Capability improvements Build and implement plans to improve the Agile delivery management capability. Participate as part of the PMO team in delivering improvements and changes to the Delivery Management capability. Provide subject matter expertise in agile project management disciplines to continuously improve the Delivery Management skills and adoption of best practice. Skills, knowledge and expertise Advanced spreadsheet skills are essential. Experience in manipulating, analysing and visualising data, automated tasks and creating complex reports (mastering advanced formulas, functions, data validation, pivot tables, macros and charting techniques) Experience leading or supporting business change programs or portfolios. Programme office delivery experience within the full lifecycle of cross functional projects (software engineering, user experience, architecture, etc.). Experience in managing/ influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.). Able to use soft power to create influence and know when to escalate to achieve required outcomes. Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits. Experience of identifying and managing risks, dependencies and assumptions using a robust RAID management process. Experience of managing issues using a robust process to identify action plans and track remediations to conclusion. Experience of building project plans and tracking adherence to plans, including dependencies and inter-dependencies, within an Agile delivery model. Experience in coaching others in Agile project management best practices. Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C-Suite executives. Experience in managing the activities of a project team in a matrixed project organisation. SC eligibility: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. Location: Any UK Office Hub (Bristol / London / Manchester / Swansea) Join us in our mission to use technology to improve society for everyone. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Our talent team will review all applications, and while we may use AI to help speed up the process, a real human will always make the final decisions. Once reviewed, shortlisted applicants will be invited to a screening. This is a 25-30 minute call with someone in our talent team who is hiring for the role. Once screenings have taken place the hiring manager will review the shortlist and invites to interview will be sent. You may then be invited to an initial virtual interview which is usually with the hiring manager or a couple of members from the team. This is usually around 45 - 60 minutes and the format may vary depending on the role. If you progress, you'll be invited to a final stage interview which is usually with two members of the team. The format varies depending on the role and this is usually an hour. Final conversation with one of our exec members. Register your interest to be notified of any roles that come along that meet your criteria.
A technology consultancy firm in the UK seeks a dynamic PMO Analyst to enhance Agile delivery management. You will support delivery operations, ensure project compliance, and improve capabilities across the organization. The ideal candidate has advanced spreadsheet skills, project management experience, and the ability to communicate effectively with diverse stakeholders. SC eligibility is necessary, ensuring successful applicants have 5 years of continuous UK residency. Join us in our mission to improve public services through technology.
09/05/2026
Full time
A technology consultancy firm in the UK seeks a dynamic PMO Analyst to enhance Agile delivery management. You will support delivery operations, ensure project compliance, and improve capabilities across the organization. The ideal candidate has advanced spreadsheet skills, project management experience, and the ability to communicate effectively with diverse stakeholders. SC eligibility is necessary, ensuring successful applicants have 5 years of continuous UK residency. Join us in our mission to improve public services through technology.
Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We've built a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery. Senior Interaction Designers are specialists and practitioners across various design disciplines, including UX Design, Interaction Design, and Product Design. The role involves delivering positive outcomes in the public sector through a design-led approach and technology-enabled critical services. Key responsibilities Scope Responsible to a Lead Designer Hands-on design to assure the successful design and delivery of public services through technology. Acts as an subject matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders. Takes an active role in the Service and Interaction Design community, leading on (as appropriate), developing, and sharing good practice. Actively supports retention, hiring, and team quality Mentoring and coaching within the design community. Senior Designers at Made Tech are senior practitioners Able to develop new and novel approaches to highly complex design challenges, based on fundamental design principles. An expert practitioner in leading design tools, including but not limited to Figma, the GOV.UK prototyping kit, and Adobe InDesign. Advocate for the Interaction Design practice internally and externally. Able to coach and mentor others, and define the interaction design standards which others will apply. Influences the organisation, clients, partners and peers on the contribution of interaction and service design. Develop a wide breadth of knowledge across the industry or business. Take the initiative and are fully responsible for their own outcomes Work is often self-initiated. Able to define an approach from first principles, and propose alternative ways to deliver. Fully responsible for meeting their objectives on an engagement. Contribute to overall design outcomes of an engagement Understand the relationship between interaction and service design, other disciplines, and wider client organisational requirements. Defines what 'good' design looks like on an engagement, enabling and holding others to account for producing high quality outputs and deliverables Establish milestones and have a significant role in the assignment of tasks and/or responsibilities. Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget. Supports client collaboration throughout all stages of work. Ensures users' needs are met consistently through each work stage. Highly accountable Comfortable with owning a problem and are committed to seeing it through to resolution Actively look to deliver a positive outcome, even if they can't personally do it Have a growth mindset Always willing to learn and develop Candid-but-kind communicators Give feedback often Understand that a balance of positive and constructive feedback is the most effective way to work Comfortable having difficult conversation Skills, knowledge and expertise Practice Create a shared understanding of problems to solve and ideas to test Make things real through storytelling and uncovering the 'why' Caring about design enough to make sure everyone can use public services Make use of the Made Tech playbooks where they exist and support their development Make public services simple to explain, understand, and use by removing unnecessary complexity and keeping designs focused on creating positive outcomes for people and society. Teamwork Introduce good habits for sharing and improving design work into teams. Community Support the hiring and onboarding of designers (contract and permanent) Help define Made Tech design principles through delivering effective public services Represent and advocate for user-centred design publicly and internally Commercial Build relationships with clients, earning their trust and understanding their needs Support the commercial team to win new work by contributing and reviewing bids relating to UCD Contribute to marketing materials (blogs, case studies, talks). Key Measures Case studies of how to design and deliver good public services and outcomes Contributing to the growth and happiness of the UCD community at Made Tech Deliver your project objectives on time and to the expected standard Display the Made Tech values and behaviours reflected in feedback from colleagues and clients Behaviours Client Focus - a need to put the most compelling offer possible in front of the client Drive to Deliver - able to take ownership of the response, pushing it through the business inside the timeframes that we have been given. Learning and Mentoring - an appetite to grow fast and learn while passing on your own experience to your teams and colleagues One team - contributing to the ongoing improvement of the function at Made Tech, sharing experiences and successes as well as learning points. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice If successful, you will be required to undertake an SC clearance Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.
09/05/2026
Full time
Made Tech wants to positively impact the country's future by using technology to improve society. We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We've built a community of designers and researchers to support the public sector's growing demand for a design-led approach to service delivery. Senior Interaction Designers are specialists and practitioners across various design disciplines, including UX Design, Interaction Design, and Product Design. The role involves delivering positive outcomes in the public sector through a design-led approach and technology-enabled critical services. Key responsibilities Scope Responsible to a Lead Designer Hands-on design to assure the successful design and delivery of public services through technology. Acts as an subject matter expert, facilitating the design process and communicating design decisions to teams and setting expectations with stakeholders. Takes an active role in the Service and Interaction Design community, leading on (as appropriate), developing, and sharing good practice. Actively supports retention, hiring, and team quality Mentoring and coaching within the design community. Senior Designers at Made Tech are senior practitioners Able to develop new and novel approaches to highly complex design challenges, based on fundamental design principles. An expert practitioner in leading design tools, including but not limited to Figma, the GOV.UK prototyping kit, and Adobe InDesign. Advocate for the Interaction Design practice internally and externally. Able to coach and mentor others, and define the interaction design standards which others will apply. Influences the organisation, clients, partners and peers on the contribution of interaction and service design. Develop a wide breadth of knowledge across the industry or business. Take the initiative and are fully responsible for their own outcomes Work is often self-initiated. Able to define an approach from first principles, and propose alternative ways to deliver. Fully responsible for meeting their objectives on an engagement. Contribute to overall design outcomes of an engagement Understand the relationship between interaction and service design, other disciplines, and wider client organisational requirements. Defines what 'good' design looks like on an engagement, enabling and holding others to account for producing high quality outputs and deliverables Establish milestones and have a significant role in the assignment of tasks and/or responsibilities. Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget. Supports client collaboration throughout all stages of work. Ensures users' needs are met consistently through each work stage. Highly accountable Comfortable with owning a problem and are committed to seeing it through to resolution Actively look to deliver a positive outcome, even if they can't personally do it Have a growth mindset Always willing to learn and develop Candid-but-kind communicators Give feedback often Understand that a balance of positive and constructive feedback is the most effective way to work Comfortable having difficult conversation Skills, knowledge and expertise Practice Create a shared understanding of problems to solve and ideas to test Make things real through storytelling and uncovering the 'why' Caring about design enough to make sure everyone can use public services Make use of the Made Tech playbooks where they exist and support their development Make public services simple to explain, understand, and use by removing unnecessary complexity and keeping designs focused on creating positive outcomes for people and society. Teamwork Introduce good habits for sharing and improving design work into teams. Community Support the hiring and onboarding of designers (contract and permanent) Help define Made Tech design principles through delivering effective public services Represent and advocate for user-centred design publicly and internally Commercial Build relationships with clients, earning their trust and understanding their needs Support the commercial team to win new work by contributing and reviewing bids relating to UCD Contribute to marketing materials (blogs, case studies, talks). Key Measures Case studies of how to design and deliver good public services and outcomes Contributing to the growth and happiness of the UCD community at Made Tech Deliver your project objectives on time and to the expected standard Display the Made Tech values and behaviours reflected in feedback from colleagues and clients Behaviours Client Focus - a need to put the most compelling offer possible in front of the client Drive to Deliver - able to take ownership of the response, pushing it through the business inside the timeframes that we have been given. Learning and Mentoring - an appetite to grow fast and learn while passing on your own experience to your teams and colleagues One team - contributing to the ongoing improvement of the function at Made Tech, sharing experiences and successes as well as learning points. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice If successful, you will be required to undertake an SC clearance Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.
A technology-driven public service provider in Greater London is looking for a Senior Interaction Designer. This role focuses on utilizing UX and Interaction Design to improve public services. Responsibilities include mentoring designers, influencing stakeholders, and delivering design-led outcomes. Candidates should have strong hands-on design experience, expertise in design tools, and a passion for user-centered design. Opportunities for growth and competitive benefits are included.
09/05/2026
Full time
A technology-driven public service provider in Greater London is looking for a Senior Interaction Designer. This role focuses on utilizing UX and Interaction Design to improve public services. Responsibilities include mentoring designers, influencing stakeholders, and delivering design-led outcomes. Candidates should have strong hands-on design experience, expertise in design tools, and a passion for user-centered design. Opportunities for growth and competitive benefits are included.
Lead Interaction Designers are senior specialists and expert practitioners across various design disciplines, including UX Design, Interaction Design, and Product Design. The role involves delivering positive outcomes in the public sector through a design-led approach and technology-enabled critical services. A key part of the role is coaching and mentoring other designers within the Interaction and Service Design Practice at Made Tech. Key responsibilities Scope Assure the successful design and delivery of public services through technology. Act as a subject matter expert, facilitate the design process, communicate design decisions to teams, and set expectations with stakeholders. Actively participate in the Design community, leading on, developing, and sharing good practice. Actively support retention, hiring, and team quality, including mentoring and coaching. Create a shared understanding of problems, use storytelling to uncover the 'why,' and ensure public services are simple to explain, understand, and use. Build client relationships, earn trust, and support the commercial team by contributing to bids relating to User-Centred Design (UCD). Able to develop new and novel approaches to complex design challenges and expert in leading design tools (for example Figma, GOV.UK prototyping kit). Able to coach and mentor others, define interaction and service design standards, and influence the organisation and clients on the contribution of the practice. Fully responsible for their outcomes, and they are comfortable owning a problem through to resolution. Defining what 'good' design looks like on an engagement and supporting client collaboration to consistently ensure users' needs are met. Consulting Takes responsibility for understanding client ambitions, collecting insight, delivering analysis and problem resolution. Identifies, evaluates and recommends options. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs and implements solutions if required. Enhances the capabilities and effectiveness of clients, by ensuring that proposed solutions are fully understood and appropriately exploited. Key measures Evidence of successfully defining and delivering strategic product and service transformation outcomes for major clients Substantial impact on the capability, retention, and happiness of the Service Design community, demonstrating effective line management and mentorship of Senior Designers. High-quality contributions to winning new business and growth opportunities. Consistent positive feedback from colleagues and clients regarding leadership, influence, and the maturity of Interaction Design standards embedded across programmes. Behaviours Client Focus - a need to put the most compelling offer possible in front of the client Drive to Deliver - able to take ownership of the response, pushing it through the business inside the timeframes that we have been given. Learning and Mentoring - an appetite to grow fast and learn while passing on your own experience to your teams and colleagues One team - contributing to the ongoing improvement of the function at Made Tech, sharing experiences and successes as well as learning points. Skills, knowledge and expertise We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counseling - we offer paid counseling as well as financial and legal advice If successful, you will be required to undertake an SC clearance Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.
09/05/2026
Full time
Lead Interaction Designers are senior specialists and expert practitioners across various design disciplines, including UX Design, Interaction Design, and Product Design. The role involves delivering positive outcomes in the public sector through a design-led approach and technology-enabled critical services. A key part of the role is coaching and mentoring other designers within the Interaction and Service Design Practice at Made Tech. Key responsibilities Scope Assure the successful design and delivery of public services through technology. Act as a subject matter expert, facilitate the design process, communicate design decisions to teams, and set expectations with stakeholders. Actively participate in the Design community, leading on, developing, and sharing good practice. Actively support retention, hiring, and team quality, including mentoring and coaching. Create a shared understanding of problems, use storytelling to uncover the 'why,' and ensure public services are simple to explain, understand, and use. Build client relationships, earn trust, and support the commercial team by contributing to bids relating to User-Centred Design (UCD). Able to develop new and novel approaches to complex design challenges and expert in leading design tools (for example Figma, GOV.UK prototyping kit). Able to coach and mentor others, define interaction and service design standards, and influence the organisation and clients on the contribution of the practice. Fully responsible for their outcomes, and they are comfortable owning a problem through to resolution. Defining what 'good' design looks like on an engagement and supporting client collaboration to consistently ensure users' needs are met. Consulting Takes responsibility for understanding client ambitions, collecting insight, delivering analysis and problem resolution. Identifies, evaluates and recommends options. Collaborates with, and facilitates stakeholder groups, as part of formal or informal consultancy agreements. Seeks to fully address client needs and implements solutions if required. Enhances the capabilities and effectiveness of clients, by ensuring that proposed solutions are fully understood and appropriately exploited. Key measures Evidence of successfully defining and delivering strategic product and service transformation outcomes for major clients Substantial impact on the capability, retention, and happiness of the Service Design community, demonstrating effective line management and mentorship of Senior Designers. High-quality contributions to winning new business and growth opportunities. Consistent positive feedback from colleagues and clients regarding leadership, influence, and the maturity of Interaction Design standards embedded across programmes. Behaviours Client Focus - a need to put the most compelling offer possible in front of the client Drive to Deliver - able to take ownership of the response, pushing it through the business inside the timeframes that we have been given. Learning and Mentoring - an appetite to grow fast and learn while passing on your own experience to your teams and colleagues One team - contributing to the ongoing improvement of the function at Made Tech, sharing experiences and successes as well as learning points. Skills, knowledge and expertise We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counseling - we offer paid counseling as well as financial and legal advice If successful, you will be required to undertake an SC clearance Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.
A leading tech consultancy in the UK is seeking a Lead Interaction Designer to drive service delivery through design in the public sector. The role involves mentoring designers and fostering effective client relationships. The ideal candidate will have strong UX, interaction, and product design skills, along with experience in guiding design processes. Benefits include a flexible benefits platform, paid counseling, and opportunities for professional growth. Applicants must be prepared for SC clearance requirements.
09/05/2026
Full time
A leading tech consultancy in the UK is seeking a Lead Interaction Designer to drive service delivery through design in the public sector. The role involves mentoring designers and fostering effective client relationships. The ideal candidate will have strong UX, interaction, and product design skills, along with experience in guiding design processes. Benefits include a flexible benefits platform, paid counseling, and opportunities for professional growth. Applicants must be prepared for SC clearance requirements.
A technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications. The role includes efficient triage of issues, monitoring production solutions, and collaboration with internal teams. Ideal candidates will have a strong IT background and experience in supporting digital services, along with excellent communication skills. The company offers a flexible benefits platform, including paid counselling and health plans.
07/05/2026
Full time
A technology services company in the UK seeks a Service Support Analyst to provide 2nd line support for public sector applications. The role includes efficient triage of issues, monitoring production solutions, and collaboration with internal teams. Ideal candidates will have a strong IT background and experience in supporting digital services, along with excellent communication skills. The company offers a flexible benefits platform, including paid counselling and health plans.
A leading technology firm in the UK is seeking a Principal Service Delivery Manager to design and deliver managed service solutions for customers in the Public Sector. This role involves working with various teams and stakeholders to drive continuous improvement in service delivery. Ideal candidates will have experience in leadership roles, an understanding of service management, and a track record of working with Public Sector clients. Strong organizational skills and the ability to generate and implement strategies are essential. This position includes numerous benefits aimed at employee wellbeing.
07/05/2026
Full time
A leading technology firm in the UK is seeking a Principal Service Delivery Manager to design and deliver managed service solutions for customers in the Public Sector. This role involves working with various teams and stakeholders to drive continuous improvement in service delivery. Ideal candidates will have experience in leadership roles, an understanding of service management, and a track record of working with Public Sector clients. Strong organizational skills and the ability to generate and implement strategies are essential. This position includes numerous benefits aimed at employee wellbeing.
About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As the Principal Service Delivery Manager, you will design, lead and deliver managed service solutions for Made Tech customers. You will work with Made Tech principals across our disciplines including data, security, engineering and strategy, as well as delivery partners to ensure business critical services are transitioned and supported with minimal risk and meet the needs of our customers. You will leverage your deep ITIL knowledge and experience of offering managed services to customers, help shape our services and define our service delivery approach. You will also contribute to Made Tech's growth, by working with marketing on thought leadership content, speaking at events and perform pre-sales activities such as responding to bids. Key responsibilities Principal Service Delivery Manager's at Made Tech are responsible for managing services across Central Government, Health and Public Safety & Defence: Assessing the existing operational processes in place with our customers, providing recommendations for improvements and designing target operating models. Taking responsibility for understanding service requirements, shaping and delivering transition programmes on customer accounts providing SME engagement as a specialist managed service consultant. Implementing ways of working that encourage continuous improvement and user focused changes across a range of digital, data and platform services, without compromising on the stability and reliability of the service. Providing pre-sales support on bids using customer, stakeholder and managed services knowledge to meet customer needs, adding significant value and credibility and maximising bid opportunities for Made Tech. Champions and leads the development of knowledge management approaches and defines operational processes and systems to monitor, evaluate and maintain knowledge across flexible service management teams. Create repeatable and reusable processes that allow Managed Services to be delivered in a modular way. Taking the lead on establishing contracts and SOWs with customers, working closely with Client partners to manage customer relationships and build opportunities. Working closely with the engineering teams to define transition and support processes for products and services deployed across multiple government departments and/or local authorities. Implements processes, tools, and teams to ensure that the transition of services, service components and packages is planned and compliant; including but not limited to release and deployment activities, security patches and upgrade packages. Providing specialist advisory services and guidance, support and team leadership to our service teams and customers such as shaping the design and delivery of transition programmes, target operating models, supporting business case reviews and assuring key deliverables. Providing content generation and leading on support to industry objectives such as leading marketing initiatives, blogs, speaking at events etc. Leading and championing the Managed Service practice across Made Tech through CoP leadership and development and delivery of training/briefings, providing coaching and mentoring support etc. Promote and demonstrate continuous feedback such as from colleagues and customers and create and deliver plans to act on feedback. All team members share responsibility for maintaining our Service Management System. This includes actively contributing to its upkeep, ensuring documentation remains accurate and current, and staying aware of ongoing service activities, improvements, and compliance obligations. Skills, knowledge and expertise A track record of working directly with Public Sector customers and users of Public Service products and services Experience working in a leadership role within a technology consultancy Evidence of developing support services for greenfield digital, data and platform products Knowledge of service management tooling and experience in integrating tools across organisations Repeated experience in designing transition plans for replacing incumbent service management suppliers and for transitioning services from Beta into Live through service acceptance governance Hands on experience of working closely with other disciplines (e.g. security, architecture, engineering) as part of a multidisciplinary approach Experience of defining governance processes and procedures, and applying governance and oversight to a range of deliveries Generating playbooks and defining learning plans for a wide range of skill levels Facilitating and delivering cross-skilling to support delivery managers and project managers SC eligibility: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.
07/05/2026
Full time
About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As the Principal Service Delivery Manager, you will design, lead and deliver managed service solutions for Made Tech customers. You will work with Made Tech principals across our disciplines including data, security, engineering and strategy, as well as delivery partners to ensure business critical services are transitioned and supported with minimal risk and meet the needs of our customers. You will leverage your deep ITIL knowledge and experience of offering managed services to customers, help shape our services and define our service delivery approach. You will also contribute to Made Tech's growth, by working with marketing on thought leadership content, speaking at events and perform pre-sales activities such as responding to bids. Key responsibilities Principal Service Delivery Manager's at Made Tech are responsible for managing services across Central Government, Health and Public Safety & Defence: Assessing the existing operational processes in place with our customers, providing recommendations for improvements and designing target operating models. Taking responsibility for understanding service requirements, shaping and delivering transition programmes on customer accounts providing SME engagement as a specialist managed service consultant. Implementing ways of working that encourage continuous improvement and user focused changes across a range of digital, data and platform services, without compromising on the stability and reliability of the service. Providing pre-sales support on bids using customer, stakeholder and managed services knowledge to meet customer needs, adding significant value and credibility and maximising bid opportunities for Made Tech. Champions and leads the development of knowledge management approaches and defines operational processes and systems to monitor, evaluate and maintain knowledge across flexible service management teams. Create repeatable and reusable processes that allow Managed Services to be delivered in a modular way. Taking the lead on establishing contracts and SOWs with customers, working closely with Client partners to manage customer relationships and build opportunities. Working closely with the engineering teams to define transition and support processes for products and services deployed across multiple government departments and/or local authorities. Implements processes, tools, and teams to ensure that the transition of services, service components and packages is planned and compliant; including but not limited to release and deployment activities, security patches and upgrade packages. Providing specialist advisory services and guidance, support and team leadership to our service teams and customers such as shaping the design and delivery of transition programmes, target operating models, supporting business case reviews and assuring key deliverables. Providing content generation and leading on support to industry objectives such as leading marketing initiatives, blogs, speaking at events etc. Leading and championing the Managed Service practice across Made Tech through CoP leadership and development and delivery of training/briefings, providing coaching and mentoring support etc. Promote and demonstrate continuous feedback such as from colleagues and customers and create and deliver plans to act on feedback. All team members share responsibility for maintaining our Service Management System. This includes actively contributing to its upkeep, ensuring documentation remains accurate and current, and staying aware of ongoing service activities, improvements, and compliance obligations. Skills, knowledge and expertise A track record of working directly with Public Sector customers and users of Public Service products and services Experience working in a leadership role within a technology consultancy Evidence of developing support services for greenfield digital, data and platform products Knowledge of service management tooling and experience in integrating tools across organisations Repeated experience in designing transition plans for replacing incumbent service management suppliers and for transitioning services from Beta into Live through service acceptance governance Hands on experience of working closely with other disciplines (e.g. security, architecture, engineering) as part of a multidisciplinary approach Experience of defining governance processes and procedures, and applying governance and oversight to a range of deliveries Generating playbooks and defining learning plans for a wide range of skill levels Facilitating and delivering cross-skilling to support delivery managers and project managers SC eligibility: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.
Made Tech Limited is looking for a data analyst in Greater London. You will engage in significant data analysis, create BI dashboards, and work with clients to shape their data strategies. The ideal candidate will be proficient in using tools like Power BI and Tableau, and must have a sound understanding of data management practices. This role also offers remote working and generous annual leave benefits.
04/05/2026
Full time
Made Tech Limited is looking for a data analyst in Greater London. You will engage in significant data analysis, create BI dashboards, and work with clients to shape their data strategies. The ideal candidate will be proficient in using tools like Power BI and Tableau, and must have a sound understanding of data management practices. This role also offers remote working and generous annual leave benefits.
Made Tech wants to positively impact the country's future by using technology to improve society, for everyone. We want to empower the public sector to deliver and continuously improve digital services that are user centric, data driven and freed from legacy technology. A key component of this is developing modern data systems and platforms that drive informed decision making for our clients. You will also work closely with clients to help shape their data strategy. Key responsibilities Data analysis and reporting: Conducting in-depth data analysis, generating reports, and providing actionable insights for client projects. Data and BI visualisation: Producing BI dashboards using industry standard tools - Power BI, Tableau, Quicksight etc. Client interaction: Collaborating with clients to understand their needs, translating these into analytical solutions, and presenting findings in a clear, actionable manner. Requirements Analysis and synthesis Application of analytical techniques: Proficiency in applying various analytical methods such as statistical analysis, data mining, and qualitative analysis. Ability to select and apply appropriate techniques based on context. Synthesis of research data: Experience in synthesising research data to present actionable insights and solutions. Ability to articulate the impact of analysis on decision making. Engagement with sceptical colleagues: Effective communication skills to engage and gain buy in from sceptical colleagues. Data Management Good understanding of data sources and storage: Familiarity with common data sources and general knowledge of data organisation and storage practices. Awareness of data governance: Understanding of data governance standards and commitment to following data quality practices. Continuous improvement: Ability to contribute to improvements in data management practices. Toolset support: Experience with data management tools and willingness to learn more. Interest in automation: An interest in learning how to automate data management activities. Compliance with data governance policies: Basic understanding of data governance policies and focus on data security and ethics. Data modelling, cleansing, and enrichment Data cleansing and standardisation: Experience resolving data quality issues and ensuring data accuracy. Exposure to data integration tools: Basic experience with ETL tools for data integration. Collaboration with data professionals: Some experience working with other data professionals. Understanding visualisation requirements: Ability to understand visualisation needs and create simple, visually appealing representations. Good working knowledge of visualisation tools: Experience using tools like Tableau, Power BI, or Python libraries. Awareness of visualisation standards: Understanding of design principles for clear and accurate visualisations. Willingness to learn from peers: Open to feedback from senior team members to improve visualisations. Data Quality Assurance, Validation, and Linkage Data quality assurance: Familiarity with data quality assessment techniques. Data validation and linkage: Experience performing basic data validation checks and combining data from different sources. Data cleansing and preparation: Experience in data preparation, including handling missing values and duplicates. Communication of data limitations: Ability to discuss data limitations with stakeholders. Participating in peer reviews: Willingness to participate in peer reviews to improve data accuracy. Statistical Methods and Data Analysis Knowledge of statistical methods: Familiarity with common statistical techniques such as hypothesis testing, regression analysis and basic clustering. Data analysis and interpretation: Experience using statistical software or programming languages for data analysis. Willingness to learn new methodologies: Interest in exploring and applying new statistical techniques. Communication Stakeholder communication: Some experience working with different types of stakeholders. Willingness to engage in active and reactive communication: Comfortable sharing updates and responding to inquiries. Interpretation of stakeholder needs: Ability to understand stakeholder requirements and translate into technical solutions. Presentation skills: Experience presenting data and insights to various audiences. Logical and creative thinking Problem solving skills: Ability to apply logical thinking and generate solutions. Decision making and action taking: Experience in making informed decisions and prioritising tasks. Adaptability and learning orientation: Willingness to adapt to new challenges and continuous learning. Benefits 30 days of paid annual leave plus bank holidays. Remote working for all staff. Paid counselling and financial and legal advice. Security Clearance All successful candidates must have eligibility for an SC clearance. SC eligibility requires five years of continuous UK residency. If at any point during the interview process it becomes apparent that you may not be eligible, the application will not proceed. We encourage people from under represented groups to apply.
04/05/2026
Full time
Made Tech wants to positively impact the country's future by using technology to improve society, for everyone. We want to empower the public sector to deliver and continuously improve digital services that are user centric, data driven and freed from legacy technology. A key component of this is developing modern data systems and platforms that drive informed decision making for our clients. You will also work closely with clients to help shape their data strategy. Key responsibilities Data analysis and reporting: Conducting in-depth data analysis, generating reports, and providing actionable insights for client projects. Data and BI visualisation: Producing BI dashboards using industry standard tools - Power BI, Tableau, Quicksight etc. Client interaction: Collaborating with clients to understand their needs, translating these into analytical solutions, and presenting findings in a clear, actionable manner. Requirements Analysis and synthesis Application of analytical techniques: Proficiency in applying various analytical methods such as statistical analysis, data mining, and qualitative analysis. Ability to select and apply appropriate techniques based on context. Synthesis of research data: Experience in synthesising research data to present actionable insights and solutions. Ability to articulate the impact of analysis on decision making. Engagement with sceptical colleagues: Effective communication skills to engage and gain buy in from sceptical colleagues. Data Management Good understanding of data sources and storage: Familiarity with common data sources and general knowledge of data organisation and storage practices. Awareness of data governance: Understanding of data governance standards and commitment to following data quality practices. Continuous improvement: Ability to contribute to improvements in data management practices. Toolset support: Experience with data management tools and willingness to learn more. Interest in automation: An interest in learning how to automate data management activities. Compliance with data governance policies: Basic understanding of data governance policies and focus on data security and ethics. Data modelling, cleansing, and enrichment Data cleansing and standardisation: Experience resolving data quality issues and ensuring data accuracy. Exposure to data integration tools: Basic experience with ETL tools for data integration. Collaboration with data professionals: Some experience working with other data professionals. Understanding visualisation requirements: Ability to understand visualisation needs and create simple, visually appealing representations. Good working knowledge of visualisation tools: Experience using tools like Tableau, Power BI, or Python libraries. Awareness of visualisation standards: Understanding of design principles for clear and accurate visualisations. Willingness to learn from peers: Open to feedback from senior team members to improve visualisations. Data Quality Assurance, Validation, and Linkage Data quality assurance: Familiarity with data quality assessment techniques. Data validation and linkage: Experience performing basic data validation checks and combining data from different sources. Data cleansing and preparation: Experience in data preparation, including handling missing values and duplicates. Communication of data limitations: Ability to discuss data limitations with stakeholders. Participating in peer reviews: Willingness to participate in peer reviews to improve data accuracy. Statistical Methods and Data Analysis Knowledge of statistical methods: Familiarity with common statistical techniques such as hypothesis testing, regression analysis and basic clustering. Data analysis and interpretation: Experience using statistical software or programming languages for data analysis. Willingness to learn new methodologies: Interest in exploring and applying new statistical techniques. Communication Stakeholder communication: Some experience working with different types of stakeholders. Willingness to engage in active and reactive communication: Comfortable sharing updates and responding to inquiries. Interpretation of stakeholder needs: Ability to understand stakeholder requirements and translate into technical solutions. Presentation skills: Experience presenting data and insights to various audiences. Logical and creative thinking Problem solving skills: Ability to apply logical thinking and generate solutions. Decision making and action taking: Experience in making informed decisions and prioritising tasks. Adaptability and learning orientation: Willingness to adapt to new challenges and continuous learning. Benefits 30 days of paid annual leave plus bank holidays. Remote working for all staff. Paid counselling and financial and legal advice. Security Clearance All successful candidates must have eligibility for an SC clearance. SC eligibility requires five years of continuous UK residency. If at any point during the interview process it becomes apparent that you may not be eligible, the application will not proceed. We encourage people from under represented groups to apply.