Made Tech Limited

About the role As part of our Managed Services leadership team, you will help public sector organisations run reliable, secure, high-performing digital services that improve the lives of people across the UK. You will lead a world-class professional services practice focused on Managed Service Operations defining best practice, coaching and developing teams, championing Made Tech's operational excellence, and continuously evolving our operational models, standards, and capability. As the Head of Managed Service Operations - Head of Practice, reporting to the Head of Managed Services, you will help set the strategic direction for how we operate, optimise, and assure services across our Managed Service portfolio. You will work closely with Service Delivery Managers, engineers, incident and problem leads, client stakeholders, and cross functional teams to ensure our services are stable, secure, efficient, and continually improving. You will be accountable for the frameworks, governance, tooling, and operational standards that underpin our ability to deliver exceptional, measurable live service outcomes. Key responsibilities You will lead the development and maturity of Made Tech's operational capabilities incident, problem, and change management; monitoring and observability; automation and AIOps; governance; operational playbooks; runbooks; service health metrics; and 24/7/365 support patterns. You will ensure our teams have the skills, tools, and structures they need to deliver consistently high quality live service operations. You will also work closely with other Heads of Practice and Service Delivery leadership to drive growth of the service line. This includes contributing to solution shaping and bid responses, supporting sales and account teams, engaging with the wider industry, and acting as a trusted advisor to clients. You will build high performing engineering and operational teams, developing clear standards, reusable assets, and a culture of excellence, learning, and continuous improvement. Skills, knowledge and expertise The below list describes specific skills and experiences that you'll need in this role. Don't worry - we don't expect you to tick all of these when you join, we will work together to define learning and development objectives that help you meet these expectations. Skills and experience Deep understanding of live service operations including incident, problem, change, event, monitoring, resilience, continuity, capacity, and on call models. Strong understanding of ITIL practices blended with modern DevOps, SRE, Agile and platform engineering approaches. Broad technical awareness across cloud platforms, application architectures, data platforms, networks, observability tooling, security by design, and automation. Ability to create and evolve operational standards, playbooks, governance models, templates, and frameworks that drive consistency, stability, and efficiency. Skilled at leading and developing multi disciplinary operational teams, ensuring they have the right skills, career development, support, and engagement. Ability to communicate complex operational concepts clearly and credibly to engineers, stakeholders, and senior decision makers. Confident operating in high pressure environments and driving effective resolution of major incidents and service degradation. Strong commercial awareness including cost optimisation, tooling procurement, operational budgeting, and consultancy commercial models. Ability to innovate, leveraging automation, AIOps, and industry best practice to drive operational maturity and reduce toil. Excellent relationship building skills, with the ability to influence, challenge, and act as a trusted advisor at all levels including C suite. Maintaining deep expertise in application, cloud, and platform support models, becoming a go to subject matter expert for internal and external stakeholders. Designing operational standards and procedures including runbooks, disaster recovery plans, monitoring/alerting patterns, readiness assessments, patching/maintenance cycles, and resilience practices. Building and mentoring teams of engineers and operational specialists, growing capability and establishing clear performance and quality expectations. Driving operational excellence through governance frameworks, measurable KPIs/SLOs, automated monitoring, strong problem management, and continuous improvement. Developing and implementing tooling strategies across ITSM, observability, alerting, monitoring, and automation to enhance service reliability. Collaborating with sales and bids teams to shape operational components of proposals, support solution design, and articulate differentiated value. Acting as a thought leader in Managed Service Operations, contributing to content, events, communities, and client facing advisory work. Building trusted relationships with clients, providing clear counsel on operational risks, service improvements, and strategic priorities. Applying cyber security, accessibility, and data protection best practice to live service operations within the public sector. Educating teams across Made Tech on operational excellence, reliability engineering, service readiness, and live service best practices. Key experiences Running and growing operational or engineering teams in a Managed Service, SRE, DevOps, or live service environment-with responsibility for hiring, coaching, development and performance. Leading high pressure operational functions including incident management, problem resolution, major incident handling, and service stabilisation. Implementing service management processes and tooling to improve efficiency, reliability, and visibility of live service operations. Designing and maturing Level 2/3 operational models including runbooks, playbooks, DR plans, maintenance strategies, and on call frameworks. Working directly with clients and internal teams to deliver measurable service outcomes and drive operational improvements. Building trusted relationships up to C suite level across public sector organisations. Collaborating with product, delivery, design, engineering, security, and testing teams in multi disciplinary environments. Analysing the cost, value, and risk profile of operational tooling, processes, and models, and leading procurement or optimisation decisions. Working with transition teams to ensure new or changed services are operationally ready before go live. Managing suppliers, third parties, and partners to deliver integrated, seamless operational services. Contributing to sales, solution shaping, and winning new Managed Service work. Working with commercial teams on cost centres, profitability, pricing, and operational financial planning. Key measures Operational Excellence & Service Stability measured by: SLA/SLO attainment, incident reduction, MTTR, problem recurrence rate, quality of monitoring/alerting, operational readiness scores. Practice Growth & Commercial Performance measured by: revenue growth, headcount growth, operational efficiency savings, utilisation, profitability/margin, cost centre performance. Capability Development & Team Performance measured by: retention, skills maturity, staff engagement, performance metrics, adoption of reusable standards, and engineering community health. Client Satisfaction & Strategic Impact measured by: client feedback/NPS, executive stakeholder confidence, contribution to strategic accounts, successful operational improvement initiatives. Thought Leadership & Industry Impact measured by: case studies, publications, speaking engagements, contributions to communities of practice, and internal/external recognition. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee . click apply for full job details

Our Senior Data Engineers enable public sector organisations to embrace a data-driven approach by providing high-quality, cost-efficient data platforms and services tailored to clients' needs. They develop, operate, and maintain these services, ensuring maximum value for data consumers, including analysts, scientists, and business stakeholders. Key responsibilities As a Senior Data Engineer, you may assume multiple roles based on our clients' needs. The role is highly hands-on, supporting project delivery as a senior contributor and upskilling client team members. You might also take on a technical architect role, collaborating with the MadeTech team to identify growth opportunities within the account. You'll need a drive to deliver outcomes for users, considering the broader context of delivery and maintaining alignment between operational and analytical aspects of the engineering solution. Skills, knowledge and expertise We seek candidates with a range of skills and experience; please apply even if you don't meet all criteria. Enthusiasm for learning and self-development Proficiency in Git (including Github Actions) and understanding of branch strategies Experience gathering and meeting requirements from clients and users on data projects Strong experience in Infrastructure as Code (IaC) and deploying infrastructure across environments Managing cloud infrastructure with a DevOps approach Handling and transforming various data types (JSON, CSV, etc.) using Apache Spark, Databricks, or Hadoop Understanding modern data system architectures (Data Warehouse, Data Lakes, Data Meshes) and their use cases Creating data pipelines on cloud platforms with error handling and reusable libraries Documenting and presenting end-to-end data processing system diagrams (C4, UML, etc.) Implementing robust DevOps practices in data projects, including DataOps tools for orchestration, data integration, and analytics Enhancing resilience through vulnerability checks and testing strategies (unit, integration, data quality) Applying SOLID, DRY, and TDD principles practically Agile methodologies such as Scrum, XP, and Kanban Designing and implementing efficient batch and streaming data transformations at scale Mentoring, team support, and line management skills Commercial mindset to grow accounts organically with senior stakeholders Experience in the following areas is desirable but not essential: Working in a technology consultancy Using Docker and virtual environments in CI/CD Engaging with senior stakeholders for requirements gathering Collaborating with engineers via pair or mob programming Working with data scientists to productionize machine learning models Knowledge of statistics Collaborating across multidisciplinary teams Experience within the public sector Support in applying If you need this job description in another format or require support in applying, please email . We believe technology can improve public services and that diversity within our team enhances this mission. We encourage applicants from underrepresented groups to apply. We are committed to accessibility and inclusion, offering adjustments for interview processes and welcoming feedback on our candidate experience. We foster community through Slack channels and communities of practice, covering interests like music, food, pets, and professional development. If you'd like to connect with these groups, please contact a Made Tech talent team member. Our benefits include flexible schemes like Smart Tech, Cycle to Work, and personalized benefit allowances. We promote connection through social and wellbeing events. Our popular benefits: ️ 30 days Holiday - paid leave plus bank holidays Remote Working - part-time remote options Paid counselling - mental health, legal, and financial advice Candidates must be eligible for SC security clearance, requiring 5 years of UK residency. If eligibility is not confirmed during the process, we cannot proceed with your application. Interested? Join us in using technology to improve society. Our transparent and supportive hiring process guides candidates at each stage, with feedback provided throughout. Shortlisted candidates will be invited for screening. Register your interest to stay updated on relevant roles.

Our Principal Business Analysts are responsible for leading and delivering on strategically significant and complex client engagements across our portfolio of public sector clients. We believe that great delivery stems from: a thorough understanding of our clients and their needs strong practice skills and subject matter expertise excellent leadership a clear vision of lasting and effective change in a public sector environment the ability to translate meaningful strategy into effective implementation We expect our Principal Business Analysts to bring all of this and to enthuse our strategy, analysis and design teams, and clients with the same passion. The successful candidate will lead the Business Analysis aspects of one or more of our client engagements while overseeing the wider delivery within the account (or industry) and practice when appropriate. They will bring thought leadership and best practice, honed through hands on experience in both the private and public sector. They will work with product managers, user researchers, transformation leads, data analysts and client product owners to make ongoing recommended improvements to drive better user and business outcomes. They will often be responsible for leading transformation projects, helping teams to understand complex business scenarios, translating business drivers, goals and constraints into business outcomes, to define required capabilities that will enable our clients to expedite organisational change. Working in an Agile delivery setting alongside consultants, product managers, service designers, user researchers and transformation leads, the Business Analysis Principal will oversee and be responsible for the hands on delivery of business agility improvements. They will be comfortable blending the just in time delivery of key business analysis artefacts into the delivery teams with continuous discovery and ideation of longer term epics and features. They will also coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction. In addition, our Principal Business Analysts are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple and concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries. Role Overview Our Principal Business Analysts are members of the Strategy and Design Practice leadership team. Part of their responsibility is to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business. Principal Business Analysts are responsible for the practice and service line specific delivery elements of an engagement/ account as well as shared ownership for the overall delivery of client outcomes. They leverage client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions. The right person for this role will do this by combining their Business Analysis experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector. Key responsibilities Collaborate with clients to understand their needs and provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials. Assess project performance as a part of the billable delivery team, QA Business Analysis deliverables and outcomes, and ensure client satisfaction. Deliver Business Analysis elements alongside client and Made Tech delivery teams. Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers. Act as a business analysis authority to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge. Work as part of a wider consulting team on large scale transformation and lead change projects in the public sector. Participate in business development activities, including bids and pre sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission. Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues. Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events. Skills, knowledge and expertise In the following areas: Client relationship building and public sector expertise Leadership Practice and industry growth Craft Business Analysis skills People Management You can find this and more in our full job description about the role on our handbook here. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. Security Clearance An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 years' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

A technology firm in Greater London is seeking a Senior Data Analyst to conduct in-depth data analysis, produce BI dashboards, and mentor junior analysts. The ideal candidate will have strong analytical skills and experience in stakeholder communication. Responsibilities include data management, ensuring high data quality, and advocating for data governance. This role offers opportunities for professional growth in a dynamic environment, with a commitment to improving public sector services.

Salary: £39,000 - £44,000 Location: Bristol, London, Manchester or Swansea with hybrid-working policy About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role The PMO Analyst will participate in building and implementing agile delivery management improvements and offering subject matter expertise to elevate best practices across the organization. You will be responsible for delivery operations support, delivery assurance support and capability improvements. As the PMO Analyst, you will help establish and maintain standards for projects, oversee progress against plans, manage dependencies and issues, and ensure that projects stay on track. This role will be part of the delivery management capability at Made Tech. Key responsibilities Delivery operations support Produce financial reports for account teams (contract/SOW burndown). Validate, track and approve TOIL for account teams. Track, manage and report account expenses. Account invoice review and approvals. Client asset management. Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. Manage reporting on contract/SoW compliance. Manage team work plans/ schedules and on-site register Facilitate key meetings/ ceremonies with stakeholders where appropriate. Delivery assurance support Establish and maintain standards for projects. Offer guidance on best practices and processes for managing projects. Monitor progress against plans and report on results. Schedule and facilitate reviews to ensure projects are on track. Oversee dependencies, action/ issue monitoring, and controls and help to perform health checks work streams/ SoWs Be an active participant in the Delivery Management community within the engagement and Made Tech. Capability improvements Build and implement plans to improve the Agile delivery management capability. Participate as part of the PMO team in delivering improvements and changes to the Delivery Management capability. Provide subject matter expertise in agile project management disciplines to continuously improve the Delivery Management skills and adoption of best practice. Skills, knowledge and expertise Advanced spreadsheet skills are essential. Experience in manipulating, analysing and visualising data, automated tasks and creating complex reports (mastering advanced formulas, functions, data validation, pivot tables, macros and charting techniques) Experience leading or supporting business change programs or portfolios. Programme office delivery experience within the full lifecycle of cross functional projects (software engineering, user experience, architecture, etc.). Experience in managing/ influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.). Able to use soft power to create influence and know when to escalate to achieve required outcomes. Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits. Experience of identifying and managing risks, dependencies and assumptions using a robust RAID management process. Experience of managing issues using a robust process to identify action plans and track remediations to conclusion. Experience of building project plans and tracking adherence to plans, including dependencies and inter-dependencies, within an Agile delivery model. Experience in coaching others in Agile project management best practices. Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C-Suite executives. Experience in managing the activities of a project team in a matrixed project organisation. SC eligibility: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Salary: £39,000 - £44,000 Location: Bristol, London, Manchester or Swansea with hybrid-working policy About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role The PMO Analyst will participate in building and implementing agile delivery management improvements and offering subject matter expertise to elevate best practices across the organization. You will be responsible for delivery operations support, delivery assurance support and capability improvements. As the PMO Analyst, you will help establish and maintain standards for projects, oversee progress against plans, manage dependencies and issues, and ensure that projects stay on track. This role will be part of the delivery management capability at Made Tech. Key responsibilities Delivery operations support Produce financial reports for account teams (contract/SOW burndown). Validate, track and approve TOIL for account teams. Track, manage and report account expenses. Account invoice review and approvals. Client asset management. Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. Manage reporting on contract/SoW compliance. Manage team work plans/ schedules and on-site register Facilitate key meetings/ ceremonies with stakeholders where appropriate. Delivery assurance support Establish and maintain standards for projects. Offer guidance on best practices and processes for managing projects. Monitor progress against plans and report on results. Schedule and facilitate reviews to ensure projects are on track. Oversee dependencies, action/ issue monitoring, and controls and help to perform health checks work streams/ SoWs Be an active participant in the Delivery Management community within the engagement and Made Tech. Capability improvements Build and implement plans to improve the Agile delivery management capability. Participate as part of the PMO team in delivering improvements and changes to the Delivery Management capability. Provide subject matter expertise in agile project management disciplines to continuously improve the Delivery Management skills and adoption of best practice. Skills, knowledge and expertise Advanced spreadsheet skills are essential. Experience in manipulating, analysing and visualising data, automated tasks and creating complex reports (mastering advanced formulas, functions, data validation, pivot tables, macros and charting techniques) Experience leading or supporting business change programs or portfolios. Programme office delivery experience within the full lifecycle of cross functional projects (software engineering, user experience, architecture, etc.). Experience in managing/ influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.). Able to use soft power to create influence and know when to escalate to achieve required outcomes. Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits. Experience of identifying and managing risks, dependencies and assumptions using a robust RAID management process. Experience of managing issues using a robust process to identify action plans and track remediations to conclusion. Experience of building project plans and tracking adherence to plans, including dependencies and inter-dependencies, within an Agile delivery model. Experience in coaching others in Agile project management best practices. Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C-Suite executives. Experience in managing the activities of a project team in a matrixed project organisation. SC eligibility: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role As a Client Partner, you will be responsible for growing a portfolio of strategic accounts within one of our Industry Sectors. Specifically, this role will be within Health, you can find out more about the brilliant impact we're having in the industry here . You'll develop a strong understanding of the challenges faced by your clients and work with a multidisciplinary account/pursuit team to support your client to overcome them. For over 15 years we've been delivering health and care digital transformation across national, regional and local organisations. So whether it's legacy modernisation, data and AI or a new digital health product or service - you'll be joining with a deep level of expertise and care for what they do. You will report to our Industry Director for Health and lead on the creation and execution of a strategic account plan for each of your clients and work with the account teams and staff on the ground to ensure we're making strong progress towards our strategic growth goals in your accounts. You'll develop a razor-sharp understanding of your clients business problems, public sector challenges, department policies and Made Tech's value proposition and be able to communicate this effectively to audiences of varying levels of digital and technology maturity. You will be expected to identify specific sales opportunities within your accounts and to proactively take new ideas to your clients as well as network, gain referrals and outreach to key stakeholders in your target client portfolio. You'll lead on the qualification, pursuit and capture of these opportunities and will personally hold a multi-million pound annual sales target, which depending upon client portfolio, will range from £5M to £20M. You will be expected to exceed your targets every year. You'll be expected to identify senior stakeholders, build strong strategic relationships and become a trusted and valued partner. You'll also be expected to work with marketing to help build awareness in your accounts and target accounts. You will be expected to continually build your network and our influence within the client's organisation. You will expect to develop your (see below) and be a trusted advisor to your clients. Working in conjunction with Finance, you'll manage account profitability and take the lead on the commercial negotiation of rate cards and contractual terms, to ensure they are inline with the wider business guidelines. Key responsibilities There are six core role competencies for this role: Expert in your Client's Business Understand your client's strategy, goals, and challenges through continual research. Understand and learn how the public sector works Be an expert in GDS ways of working Regularly meet stakeholders, be a visible presence Understand the client organisation and who the decision makers are Attend governance meetings and showcases Understand our competitors, their profile with the client and their relationships Build relationships with commercial and portfolio holders to understand their pipeline 2. Expert in Made Tech Capabilities & Services Understand our USPs and how they differ to competitors Understand how we work and deliver Understand what good delivery looks like Understand Made Tech's missions and values Understand Made Tech's capabilities and how to apply them to clients Build relationships with capabilities and our delivery teams Have read Made Tech's books Can talk about 5-8 relevant case studies as though you were on the project Stay current with relevant Made Tech projects, proposals and marketing Share supporting content with each other Have empathy with clients, be client first. Consult to the root cause of the problem. Be a problem solver. Strive to learn. Show and develop your level of understanding. Be a great listener, be transparent, be human, build personal relationships and trust Be available, responsive and act fast. Understand reasons, constraints, challenges and impact Establish facts and summarise (understanding, actions) Develop an Account Strategy that brings value to the client, our team and our business. Meet regularly to review and set goals. Set clear roles and responsibilities. Motivate the Account Team. Build and grow relationships. Listen and act on issues. Motivate and support the entire team to support growth that brings value both to clients and to Made Tech. Capture and share intel. Motivate and support delivery teams to report back opportunities. Be the CEO of the account: Outward Facing Understanding of the Market Understanding of the Competition Building and Motivating a Senior Team Creating a clear strategic plan Driving execution against the plan Ensure account management and client service is delivered to the highest of standards. 5. Outreach and Networking Use, and continually experiment with, a variety of channels (eg: client referrals, partners, MT SLT, hallways, events, authoring blogs, social media, email, LinkedIn) Build relationships with a variety of stakeholders Prioritise relationships with key decision makers and senior stakeholders right up to C-level. Consistently commit time to outreach to generate new stakeholder meetings. Be credible. Bring value. Be equal business partners. Bring clients together. Commercial, finance, P&L understanding and the key elements of what makes work more and less profitable for us Own revenue goals and have a clear plan to achieve them. Managing account teams to maximise margin and profitability over time Optimising rates and margin to increase our chances of winning and delivering profit goals Negotiate favourable contracts and working arrangements that reduce business risk and cost. Work with client commercial teams to ensure we have the right relationship, commercial governance and commercial team is clear on our value add Strong contractual and commercial client management Create proactive, win-win opportunities by leveraging the team around you. Understand industry data, contract expiries, track and attend pre-market engagement. Balance investment in short and longer term opportunities. Understand what is required to win an opportunity. Create a plan and execute on it (win strategy). Feedback intel to help Made Tech, helping the business improve and win upcoming opportunities. Understand what a good proposal looks like. As Sales Lead, help proposal teams deliver excellence. Skills, knowledge and expertise You will have: A strong track record in developing growth in your strategic accounts, up-selling and cross-selling new services and building strong, long-lasting value-based relationships with stakeholders. Excellent knowledge of digital service concepts and our markets, with the ability to articulate the distinct aspects of products and services and position them against competitors. Expertise in consulting and building strategic account plans and managing account teams to drive exceptional growth and where necessary you will also be prepared to operate as a pioneer and build pursuit teams to further a new business A strong track record in winning multiple multi-million-pound contracts and delivering against quarterly and annual targets. An appreciation and knowledge of technology delivery, agile methodologies, etc. Broad technology experience and a sound awareness of technology and public sector trends and policies Ability to operate in a highly competitive and pressurised environment, making sensible decisions that do not compromise Made Tech and our clients. Ability to communicate, present and influence credibly and effectively at all levels of the customer organisation, including executive and C-level. Expert networking skills and the ability to build strong and appropriate relationships with senior stakeholders. NHS and public sector healthcare experience and existing relevant networks would be essential to the role. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application . click apply for full job details

Salary: £39,000 - £44,000 Location: Bristol, London, Manchester or Swansea with hybrid-working policy About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role The PMO Analyst will participate in building and implementing agile delivery management improvements and offering subject matter expertise to elevate best practices across the organization. You will be responsible for delivery operations support, delivery assurance support and capability improvements. As the PMO Analyst, you will help establish and maintain standards for projects, oversee progress against plans, manage dependencies and issues, and ensure that projects stay on track. This role will be part of the delivery management capability at Made Tech. Key responsibilities Delivery operations support Produce financial reports for account teams (contract/SOW burndown). Validate, track and approve TOIL for account teams. Track, manage and report account expenses. Account invoice review and approvals. Client asset management. Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. Manage reporting on contract/SoW compliance. Manage team work plans/ schedules and on-site register Facilitate key meetings/ ceremonies with stakeholders where appropriate. Delivery assurance support Establish and maintain standards for projects. Offer guidance on best practices and processes for managing projects. Monitor progress against plans and report on results. Schedule and facilitate reviews to ensure projects are on track. Oversee dependencies, action/ issue monitoring, and controls and help to perform health checks work streams/ SoWs Be an active participant in the Delivery Management community within the engagement and Made Tech. Capability improvements Build and implement plans to improve the Agile delivery management capability. Participate as part of the PMO team in delivering improvements and changes to the Delivery Management capability. Provide subject matter expertise in agile project management disciplines to continuously improve the Delivery Management skills and adoption of best practice. Skills, knowledge and expertise Advanced spreadsheet skills are essential. Experience in manipulating, analysing and visualising data, automated tasks and creating complex reports (mastering advanced formulas, functions, data validation, pivot tables, macros and charting techniques) Experience leading or supporting business change programs or portfolios. Programme office delivery experience within the full lifecycle of cross functional projects (software engineering, user experience, architecture, etc.). Experience in managing/ influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.). Able to use soft power to create influence and know when to escalate to achieve required outcomes. Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits. Experience of identifying and managing risks, dependencies and assumptions using a robust RAID management process. Experience of managing issues using a robust process to identify action plans and track remediations to conclusion. Experience of building project plans and tracking adherence to plans, including dependencies and inter-dependencies, within an Agile delivery model. Experience in coaching others in Agile project management best practices. Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C-Suite executives. Experience in managing the activities of a project team in a matrixed project organisation. SC eligibility: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Our business description and the role's core responsibilities are captured below. Each key activity and qualification is clearly identified, with listed responsibilities and requirements grouped into easily scannable sections. Here are the high level expectations for the successful candidate: • Identify and develop new business opportunities within the UK public sector. • Build relationships with senior government officials and key stakeholders. • Navigate procurement frameworks, sell complex commercial arrangements, and secure multi million pound contracts from cold starts. • Work closely with Industry Directors and cross functional teams to shape pursuit and win plans. Key responsibilities 1. Opportunity Identification: Identify brand new business opportunities, agree a prioritised list with Industry Directors (and their Client Partners), shape pursuit and win plans, mobilise support to progress and shape opportunities to position Made Tech as the preferred solution and progress the sale all the way to close. Leverage your network across the UK public sector and develop partnerships to support your win strategies. 2. Strategic Planning: Create business development strategies and opportunity win plans to ensure long term success and meet annual targets. Mobilise the support of key stakeholders in Made Tech who play critical roles in executing your win plans, including the Strategic Pursuits Director, Industry Directors, Client Solution Director, Service Line Heads, Bid Team and various Subject Matter Experts. 3. Client Relationship Management: Build and maintain strong relationships with senior government officials as a trusted advisor to understand industry and client needs and trends, and present appropriate, market focused solutions with the solutions team. 4. Public Sector Procurement and Commercial Expertise: Understand public sector procurement processes, government frameworks, and influence procurement teams and SROs on procurement, business requirements and specific solutions to meet industry and client needs. Know various types of commercial arrangements, their pros and cons, and construct commercial arrangements that work for all parties (e.g., fixed price, annuity revenue deals). 5. Sales and Influence: Reach and influence new stakeholders at multiple levels of the government organisation to achieve objectives, deliver results, and shape vision and solution. Demonstrate strong communication and consulting skills, position Made Tech successfully in each opportunity, and drive opportunities to a successful outcome as a trusted advisor. 6. Market Knowledge: Possess a deep understanding of government client needs, digital service concepts, technology trends, and the competitive landscape. Create win plans that account for client challenges and background, critical priorities, decision making units within target clients, and the competitive landscape, using this information to determine successful pursuit and win plans. Skills, knowledge and expertise To be successful in this role, you will be able to evidence the following: 1. New Business Experience and Commercial Success: Demonstrate proven experience in new business development within the UK public sector, from a standing cold start. Possess an exemplary track record of finding, shaping, and winning significant multi million pound contracts across the UK public sector. Show detailed experience of how the public sector operates, key trends in transformative delivery of IT solutions, how these are delivered, and proven experience of negotiating various commercial agreements with large public sector clients. 2. Public Sector and Professional Services Experience: Proven experience in business development within the UK public sector and a strong understanding and demonstration of professional services sales. 3. Leadership and Strategy: Strong strategic thinking, leadership, and ability to drive growth and deliver against targets. 4. Communication and Influence: Excellent communication, presentation, and persuasive skills to influence decisions at executive levels. 5. Commercial Acumen: Expertise in business development processes, qualification, competitor assessment, commercial models, and constructing T&M, fixed price and other risk share arrangements, cost models, margin optimisation, contract negotiation and risk identification. 6. Networking: Strong outreach and networking skills to build effective relationships with senior stakeholders. Be naturally out and about, actively networking and hunting with clients and partners for a material proportion of your time. 7. Technical Understanding: Knowledge of technology delivery and agile methodologies, especially in the IT and digital services sectors. At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. Security Clearance An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 years' employment history (or back to full time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, so do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Private Medical Insurance Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

A leading technology firm is seeking a Principal Security Architect to lead and deliver complex client engagements within the public sector. You will oversee security architecture and mentor delivery teams, ensuring quality and client satisfaction. The ideal candidate will have a strong grasp of public sector challenges, proven leadership skills, and experience in delivering impactful digital transformation projects. Join us to improve public services using innovative technology solutions.

We are seeking a dynamic leader to own the strategic direction, quality, and delivery of our PMO services. The PMO Lead will help define, establish, and mature the PMO Office function at Made Tech. You will be responsible for setting the strategic direction, governance standards, and delivery assurance model for our entire portfolio of client engagements. You will be responsible for the overall quality of PMO services delivered both internally and to our clients, define and develop our PMO service propositions and evolve our PMO service catalogue. This role requires a blend of leadership, governance knowledge, and stakeholder management. You will directly manage the PMO Analyst team, while ensuring delivery consistency and efficiency across the business. As the PMO Lead, you will help grow the PMO team, also providing direction and coaching. You will also be responsible for capacity planning. Key responsibilities Delivery operations leadership Overall responsibility for the successful delivery of Delivery Operations Support services to internal and external customers. Own the strategic reporting cycle, producing high level portfolio analysis, financial forecasts, and resource capacity plans for executive and board-level consumption. Mentor and coach the PMO Analyst team, delegating operational tasks and ensuring their contributions are aligned with the overall PMO strategy. Define and implement standardised processes for contract/SOW compliance, financial performance monitoring, and delivery status reporting across all account teams. Oversee the accuracy and completeness of essential operational data managed by the team, including TOIL tracking, expense management, and client asset registers. Drive the automation, improvement, and streamlining of PMO tools and processes to maximise data integrity and reporting efficiency. Delivery assurance governance Overall responsibility for the successful delivery of Delivery Assurance Support services to internal and external customers. Define, embed, and enforce the organisation-wide governance framework and methodology for Agile project, program, and portfolio management. Act as the escalation point and decision-maker for complex, cross-engagement risks, dependencies, and critical issues. Lead the Delivery Assurance function, scheduling and facilitating high-level quality audits, deep dives, and stage gate reviews to ensure engagements adhere to defined governance standards. Ensure the consistent and accurate capture and executive-level reporting of client-facing metrics including SLA/KPI adherence, social value commitments, and overall commercial performance. Fostering knowledge sharing, standardisation, and professional accountability across all delivery teams. Capability strategy and management Identify gaps in delivery skills, tools, and processes across the organisation, and lead change initiatives to address these at a portfolio level. Provide expert coaching and mentorship to Delivery Managers and Project Leads on governance, assurance, and best practice adoption to increase organisational delivery maturity. Lead the requirements gathering, selection, and roll-out of new project and portfolio management tools as needed. Skills, knowledge and expertise Significant proven experience leading and managing a PMO function or Programme Management Office, ideally within a technology consultancy or professional services environment. Demonstrable experience in line managing, coaching, and developing PMO staff or Project Managers. Expert knowledge of portfolio management, governance frameworks, and both Agile. Strong financial acumen with deep experience in portfolio budgeting, resource capacity planning, benefit realisation tracking, and complex financial analysis for senior leadership. Advanced capability in data analysis, visualisation, and using tools to provide strategic insights and drive decision making. Extensive experience designing, implementing, and enforcing standardised processes for RAID management, dependency mapping, and change control at the portfolio level. Proven ability to lead significant organisational change initiatives related to delivery governance and tooling adoption. Experience in coaching others to implement Agile project management best practices consistently. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice. Pension - 7% employer matched An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Ideally, no more than 30 consecutive days spent outside the UK within the last five years. Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

As our Strategic Pursuits Director, you will lead on identifying, shaping and leading major bids that will materially evolve the size, scale and complexity of deals that Made Tech is capable of winning - significantly expanding our client portfolio and our contract backlog and revenue. Key responsibilities include: working collaboratively with Industry Directors, Head of Bids, Client Partners, and our Business Development Director, to identify, prioritise and target strategic pursuits gathering market intelligence through your relationships with senior stakeholders across government, as well as partners and suppliers working with the solutions team and service lines/practices, to shape specific client facing value propositions to proactively take to market leading cross-functional teams to create winning proposals, operating in a 'hands on' capacity for strategic bids navigate complex procurement, align with public policy, and demonstrate an understanding of each industry's unique needs drive process improvements to increase win rates Strategic Planning Work collaboratively with Industry Directors and the Head of Bids to develop tailored pursuit strategies across target clients in different areas of the public sector. You will lead the development of win plans to deliver client strategic objectives, shape our competitive positioning and help execute against Made Tech's strategic direction. Conduct in depth research on industry trends, client needs and competitor activities to inform strategy and value propositions. Maintain relationships with partners to share intel and build partner relationships to help target and win specific opportunities. Client Engagement Build strong relationships with client decision makers, understanding their strategic drivers and business challenges. Lead the creation of compelling, client centric proposals, pitches and presentations, ensuring alignment with the overall win strategy. Cross Functional Leadership Coordinate and motivate diverse internal teams, including subject matter experts, sales and executive leadership, to contribute to pursuit efforts. Value Proposition Define and articulate clear, insight driven value propositions and business cases that demonstrate clear value to clients. Performance & Process Improvement Track and report on pursuit performance, driving continuous improvement in processes and team knowledge to enhance win rates. Skills, Knowledge and Expertise To be successful in this role, you will be able to evidence the following: Strategic Pursuit Experience - Proven track record of at least 5 years leading and winning strategic pursuits in the public sector, ideally in some of the UK Governments Top 10 spenders on IT. Leadership and Collaboration - Proven track record of inspiring leadership of matrix teams in strategic pursuits or sales role in the public sector. Able to evidence managing high performing teams in excess of 20 people, including experience of coaching, managing and influencing a wide range of staff and skill sets. Industry Knowledge and Consulting Skills - Deep understanding of the UK public sector landscape, policies, and challenges digital transformation and technology initiatives and spending patterns. Familiarity with the latest trends in technology and their application to government initiatives and different target clients. Relationship Building - Exceptional interpersonal and communication skills, with the ability to build and maintain strong relationships at all levels. Strategic & Analytical Skills - Strong ability to develop strategic plans, analyse market dynamics and create data driven insights. Business Development - Experience in strategic sales, win plans, proposal development, competitive strategy, decision maker strategy and a demonstrably track record of winning large, strategic deals (in excess of £100m TCV). Communication - Excellent written and verbal communication skills to develop compelling narratives and present complex information clearly. Security Clearance An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 years' employment history (or back to full time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Benefits Paid counselling - we offer paid counselling as well as financial and legal advice Private Medical Insurance Flexible benefit platform with Smart Tech scheme, Cycle to work scheme, and individual benefits allowance Application If you need this job description in another format, or other support in applying, please email . When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.

Salary: £39,000 - £44,000 Location: Bristol, London, Manchester or Swansea with hybrid-working policy About Made Tech Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role The PMO Analyst will participate in building and implementing agile delivery management improvements and offering subject matter expertise to elevate best practices across the organization. You will be responsible for delivery operations support, delivery assurance support and capability improvements. As the PMO Analyst, you will help establish and maintain standards for projects, oversee progress against plans, manage dependencies and issues, and ensure that projects stay on track. This role will be part of the delivery management capability at Made Tech. Key responsibilities Delivery operations support Produce financial reports for account teams (contract/SOW burndown). Validate, track and approve TOIL for account teams. Track, manage and report account expenses. Account invoice review and approvals. Client asset management. Support onboarding new team members and create rotation plans where appropriate. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business, up to C-Suite level. Manage reporting on contract/SoW compliance. Manage team work plans/ schedules and on-site register Facilitate key meetings/ ceremonies with stakeholders where appropriate. Delivery assurance support Establish and maintain standards for projects. Offer guidance on best practices and processes for managing projects. Monitor progress against plans and report on results. Schedule and facilitate reviews to ensure projects are on track. Oversee dependencies, action/ issue monitoring, and controls and help to perform health checks work streams/ SoWs Be an active participant in the Delivery Management community within the engagement and Made Tech. Capability improvements Build and implement plans to improve the Agile delivery management capability. Participate as part of the PMO team in delivering improvements and changes to the Delivery Management capability. Provide subject matter expertise in agile project management disciplines to continuously improve the Delivery Management skills and adoption of best practice. Skills, knowledge and expertise Advanced spreadsheet skills are essential. Experience in manipulating, analysing and visualising data, automated tasks and creating complex reports (mastering advanced formulas, functions, data validation, pivot tables, macros and charting techniques) Experience leading or supporting business change programs or portfolios. Programme office delivery experience within the full lifecycle of cross functional projects (software engineering, user experience, architecture, etc.). Experience in managing/ influencing colleagues and peers to achieve required business outcomes (timesheet compliance, policy adherence, etc.). Able to use soft power to create influence and know when to escalate to achieve required outcomes. Experience of project scheduling, risk management, budget management, and tracking the realisation of benefits. Experience of identifying and managing risks, dependencies and assumptions using a robust RAID management process. Experience of managing issues using a robust process to identify action plans and track remediations to conclusion. Experience of building project plans and tracking adherence to plans, including dependencies and inter-dependencies, within an Agile delivery model. Experience in coaching others in Agile project management best practices. Clear and confident communication skills; able to partner and work with stakeholders from client organisations and across the business, including C-Suite executives. Experience in managing the activities of a project team in a matrixed project organisation. SC eligibility: An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Our Principal Security Architects are responsible for leading and delivering strategically significant, complex client engagements across our portfolio of clients. We believe that great delivery stems from a thorough understanding of our clients and their needs, strong discipline skills and subject matter expertise, excellent leadership and a clear vision of lasting and effective change in a public sector environment. We expect our Principal Security Architects to bring all of that and enthuse our delivery teams with the same passion. The successful candidate will lead the Security Architecture aspects of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate. They will coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction. In addition, our Principal Security Architects are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple, concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries. Our Principal Security Architects are members of the Practice leadership team with the responsibility to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business. You will be responsible for the practice and service line-specific delivery elements of your engagement/account as well as a shared ownership for the overall delivery of client outcomes. You will leverage your client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions. The right person for this role will do this by combining their technical discipline/craft experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector. Key responsibilities Collaborate with clients to understand their needs, provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials Assess project performance as a part of the billable delivery team, Quality Assure (QA) the deliverables and outcomes, and ensure client satisfaction. Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers Act as a Technical Authority (of your appropriate capability) to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge Participate in business development activities, including bids and pre sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events Skills, knowledge and expertise Client Understanding of the issues and challenges that the public sector faces in delivering services that make the best use of data and digital capabilities, transforming legacy infrastructure, and taking an innovative and user centric approach Ability to innovate and take learnings from the commercial sector, other countries and advances in technology and apply them to UK Public Sector challenges to create tangible solutions for our clients Experience building trusted advisor relationships with senior client stakeholders within the public sector. Leadership Experience of building and leading high performing, consulting teams and creating the leveraged engagements to provide a cost effective, profitable, successful client facing delivery Leadership of bids and solution shaping to produce compelling proposals that help Made Tech win new business and grow the industry Experience of managing third party partnerships and suppliers (in conjunction with Made Tech colleagues) to provide a consolidated and seamless delivery team to clients. People Management Ambassadors of belonging at Made Tech, advocating and championing organisational commitments and priorities, recognising their role in modelling the way and embodying our values. Compelling communicators, ensuring key information is swiftly cascaded, understood, and feedback gathered and shared. Using their coaching skills to enable people to be their best, regularly and routinely providing meaningful, positive and constructive feedback. Make decisions that support the best interests of the business while recognising that our people are its foundation. Strive to achieve the best outcomes for individuals through persuasive and persistent efforts, ensuring these decisions uphold both the short and long term sustainability of the business. Inspire innovation and spark curiosity, encourage people to be positively disruptive and challenge the status quo. Seek collective success above personal glory, strive to ensure a constant culture of inclusion, trust and transparency. Lead your direct reports and positively influence the wider organisation as an inspiring people manager in line with our people manager objectives and key results. Practice Experience in delivering complex and difficult engagements that span multiple capabilities for user facing digital and data services in the public sector Experience in identifying opportunities based on client needs and developing targeted solutions to progress the development of the opportunity Experience of working with sales professionals and commercial responsibility for strategic organisational goals. You will be responsible for the security specific delivery elements of your engagement/account, as well as a shared ownership for the overall delivery of secure client outcomes. You will leverage your client and delivery insight to support the account and industry teams to identify security opportunities and develop compliant, strategic solutions. The right person for this role will do this by combining their technical security discipline, leadership skills, and industry network with deep experience of delivering assured digital services and complex security transformations for the Public Sector. Act as the Principal Security Architect on high assurance projects, leading the design and build of mission critical applications and authoring comprehensive security documentation (HLDs/LLDs). Coordinate and lead project assurance activities, ensuring compliance with relevant frameworks (e.g., GovAssure, JSP 604) and supporting the client in securing Authority to Operate (ATO) status. Implement and manage security risk processes (e.g., NIST RMF), producing assurance and risk artefacts, and embedding a culture of continuous risk management. Collaborate with clients to understand their security needs, provide solution advice as a trusted advisor, and shape solutions that embed Secure by Design (SbD) principles from inception. Lead security maturity assessments (e.g., against ISO 27001, NIST CSF, DevSecOps practices) and deliver remediation roadmaps to uplift client cyber resilience and support external audit requirements. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose. Benefits ️ 30 days Holiday - we offer 30 days of paid annual leave + bank holidays! Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice. An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency. Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply . click apply for full job details

Our Principal Data Engineers are responsible for leading and delivering strategically significant, complex client engagements across our portfolio of clients. We believe that great delivery stems from a thorough understanding of our clients and their needs, strong discipline skills and subject matter expertise, excellent leadership and a clear vision of lasting and effective change in a public sector environment. We expect our Principal Data Engineers to bring all of that and enthuse our delivery teams with the same passion. The successful candidate will lead the Data Engineering aspects of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate. They will coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction. In addition, our Principal Data Engineers are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple, concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries. Key responsibilities Our Principal Data Engineers are members of the Data & AI Practice leadership team with the responsibility to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business. You will be responsible for the practice and service line-specific delivery elements of your engagement/account as well as a shared ownership for the overall delivery of client outcomes. You will leverage your client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions. The right person for this role will do this by combining their technical discipline/craft experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector. Responsibilities Collaborate with clients to understand their needs, provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials Assess project performance as a part of the billable delivery team, Quality Assure (QA) the deliverables and outcomes, and ensure client satisfaction. Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers Act as a Technical Authority of the Data & AI capability to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge Participate in business development activities, including bids and pre-sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events Skills, knowledge and expertise Clients Understanding of the issues and challenges that the public sector faces in delivering services that make the best use of data and digital capabilities, transforming legacy infrastructure, and taking an innovative and user-centric approach Ability to innovate and take learnings from the commercial sector, other countries and advances in technology and apply them to UK Public Sector challenges to create tangible solutions for our clients Experience building trusted advisor relationships with senior client stakeholders within the public sector. Leadership Experience of building and leading high performing, consulting teams and creating the leveraged engagements to provide a cost-effective, profitable, successful client-facing delivery Leadership of bids and solution shaping to produce compelling proposals that help Made Tech win new business and grow the industry Experience of managing third-party partnerships and suppliers (in conjunction with Made Tech colleagues) to provide a consolidated and seamless delivery team to clients. Practice Experience in delivering complex and difficult engagements that span multiple capabilities for user-facing digital and data services in the public sector Experience in identifying opportunities based on client needs and developing targeted solutions to progress the development of the opportunity Experience of working with sales professionals and commercial responsibility for strategic organisational goals. While this is not a hands-on coding technical role, the importance of credibility in approach to digital, data and technology in the public sector cannot be understated. You will be expected to maintain a broad technical knowledge of modern data practices, be able to shape data strategy and roadmaps, and hold others to account for technical quality. Experience working directly with customers and users within a technology consultancy Expertise in shaping data strategy and approaches to quality, ethics and governance. Experience in developing a data capability or function Combining data science, analytics and engineering Strong understanding of various architectures including data warehouses, data lakes, data lake houses and data mesh Strong understanding of best practice DataOps and MLOps Up-to-date understanding of various data engineering technologies including Apache Spark, Databricks and Hadoop Strong understanding of agile ways of working Up-to-date understanding of various programming languages including Python, Scala, R and SQL Up-to-date understanding of various databases and cloud-based datastores including SQL and NoSQL Up-to-date understanding of cloud platforms including AWS and/or Azure and their data offerings Evidence of self-development - we value keen learners Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a talent partner who can help with any needs or adjustments we may need to make to help with your application. This includes alternative formats for documents, the time allotted for interviews and any other needs. We also welcome any feedback on how we can improve the experience for future candidates. Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: ️ 30 days Holiday - we offer 30 days of paid annual leave + bank holidays! Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice. An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility.Eligibility for SC requires 5 years' of continuous UK residency. Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior Service Delivery Manager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior Service Delivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation and decision making. This role will see you onboard new services and team members, managing and inspiring your team to produce high quality outcomes and collaborate with our customer stakeholders. You will manage risks and issues that arise and provide regular reports to both your internal and external stakeholders. You will contribute to the success by managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage workflows. Oversee the onboarding of new services and create essential documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management Ensure adherence to contractual obligations, including managing SLAs. Conduct regular service reviews and report on performance using OKRs, KPIs, and CSAT scores. Collaborate with product teams to define client-focused measures of value. Manage and forecast team budget and capacity while proactively identifying and mitigating risks. Track and calculate service credits as needed. Confidently act as the primary point of contact for customer escalations. Develop and maintain strong relationships with senior stakeholders. Work and collaborate with senior stakeholders to initiate long-lasting change to deliver improvements. Communicate effectively in both written and verbal communications Produce high-quality reports that consider the context of the clients' objectives. Drives collaboration and breaks down barriers between conflicting views. Community Development Mentor and support junior service delivery managers. Actively contribute to our Communities of Practice by sharing knowledge, successes, and failures to improve our collective ways of working. Use your expertise to showcase our capabilities externally and enhance our reputation. Skills, knowledge and expertise At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent communication skills, both written and verbal, with the ability to build strong relationships with senior clients and internal stakeholders. Skilled in managing SLAs and reporting on service performance using metrics like OKRs, KPIs, and CSAT. Experience with risk mitigation, budget management, capacity forecasting, and calculating service credits. Competence in using ticket management tools like ServiceNow or Jira. A proactive approach to fostering collaboration, both within your team and across wider communities of practice. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. Security Clearance An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're ideally looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior Service Delivery Manager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior Service Delivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation and decision making. This role will see you onboard new services and team members, managing and inspiring your team to produce high quality outcomes and collaborate with our customer stakeholders. You will manage risks and issues that arise and provide regular reports to both your internal and external stakeholders. You will contribute to the success by managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage workflows. Oversee the onboarding of new services and create essential documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management Ensure adherence to contractual obligations, including managing SLAs. Conduct regular service reviews and report on performance using OKRs, KPIs, and CSAT scores. Collaborate with product teams to define client-focused measures of value. Manage and forecast team budget and capacity while proactively identifying and mitigating risks. Track and calculate service credits as needed. Confidently act as the primary point of contact for customer escalations. Develop and maintain strong relationships with senior stakeholders. Work and collaborate with senior stakeholders to initiate long-lasting change to deliver improvements. Communicate effectively in both written and verbal communications Produce high-quality reports that consider the context of the clients' objectives. Drives collaboration and breaks down barriers between conflicting views. Community Development Mentor and support junior service delivery managers. Actively contribute to our Communities of Practice by sharing knowledge, successes, and failures to improve our collective ways of working. Use your expertise to showcase our capabilities externally and enhance our reputation. Skills, knowledge and expertise At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent communication skills, both written and verbal, with the ability to build strong relationships with senior clients and internal stakeholders. Skilled in managing SLAs and reporting on service performance using metrics like OKRs, KPIs, and CSAT. Experience with risk mitigation, budget management, capacity forecasting, and calculating service credits. Competence in using ticket management tools like ServiceNow or Jira. A proactive approach to fostering collaboration, both within your team and across wider communities of practice. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. Security Clearance An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're ideally looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior Service Delivery Manager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior Service Delivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation and decision making. This role will see you onboard new services and team members, managing and inspiring your team to produce high quality outcomes and collaborate with our customer stakeholders. You will manage risks and issues that arise and provide regular reports to both your internal and external stakeholders. You will contribute to the success by managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage workflows. Oversee the onboarding of new services and create essential documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management Ensure adherence to contractual obligations, including managing SLAs. Conduct regular service reviews and report on performance using OKRs, KPIs, and CSAT scores. Collaborate with product teams to define client-focused measures of value. Manage and forecast team budget and capacity while proactively identifying and mitigating risks. Track and calculate service credits as needed. Confidently act as the primary point of contact for customer escalations. Develop and maintain strong relationships with senior stakeholders. Work and collaborate with senior stakeholders to initiate long-lasting change to deliver improvements. Communicate effectively in both written and verbal communications Produce high-quality reports that consider the context of the clients' objectives. Drives collaboration and breaks down barriers between conflicting views. Community Development Mentor and support junior service delivery managers. Actively contribute to our Communities of Practice by sharing knowledge, successes, and failures to improve our collective ways of working. Use your expertise to showcase our capabilities externally and enhance our reputation. Skills, knowledge and expertise At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent communication skills, both written and verbal, with the ability to build strong relationships with senior clients and internal stakeholders. Skilled in managing SLAs and reporting on service performance using metrics like OKRs, KPIs, and CSAT. Experience with risk mitigation, budget management, capacity forecasting, and calculating service credits. Competence in using ticket management tools like ServiceNow or Jira. A proactive approach to fostering collaboration, both within your team and across wider communities of practice. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. Security Clearance An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're ideally looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Our Principal Data Scientists are responsible for leading and delivering strategically significant, complex client engagements across our portfolio of clients. We believe that great delivery stems from a thorough understanding of our clients and their needs, strong discipline skills and subject matter expertise, excellent leadership and a clear vision of lasting and effective change in a public sector environment. We expect our Principal Data Scientist to bring all of that and enthuse our delivery teams with the same passion. The successful candidate will lead the Data Science aspects of our client engagements while overseeing the wider delivery within the account (or industry) when appropriate. They will coach and develop team members on their engagements providing them with detailed performance feedback, as well as monitoring overall delivery to achieve the highest levels of client satisfaction. In addition, our Principal Data Scientists are responsible for engaging with our clients to understand their challenges and build lasting, trusted advisor relationships. They will also oversee multiple, concurrent client deliveries to help ensure quality and drive the sharing of best practice across our engagements and industries. Our Principal Data Scientists are members of the Data & AI Practice leadership team with the responsibility to develop the capability of the practice to meet business needs and to accelerate the growth of the practice, their account and the wider business. You will be responsible for the practice and service line-specific delivery elements of your engagement/account as well as a shared ownership for the overall delivery of client outcomes. You will leverage your client and delivery insight to support the account and industry teams to identify opportunities and develop client solutions. The right person for this role will do this by combining their technical discipline/craft experience, leadership skills and industry network with Made Tech's unparalleled experience of delivering digital services and digital transformation for the Public Sector. Key responsibilities Collaborate with clients to understand their needs, provide solution advice in your role as a trusted advisor and shape solutions that leverage Made Tech's wider capabilities and credentials Assess project performance as a part of the billable delivery team, Quality Assure (QA) the deliverables and outcomes, and ensure client satisfaction. Coach and mentor team members as well as providing direction to enable them to achieve their engagement outcomes and to develop their careers Act as a Technical Authority to provide oversight and ensure alignment with internal and industry best practices. Ensure engagement experience is captured and used to improve standards and contribute to Made Tech knowledge Participate in business development activities, including bids and pre-sales within the account, industry and practice. Coach team members on their contributions and oversee the relevant technical aspects of the proposal submission Undertake people management responsibilities, including performance reviews and professional development of your engagement and practice colleagues Serve as a thought leader within Made Tech, our account engagements and the wider public sector and represent the company at industry events Skills, knowledge and expertise Lead the delivery of high-impact data science deliveries across multiple client accounts and projects Design and implement advanced machine learning solutions and propositions using state-of-the-art techniques and best practices coupled with pragmatism to meet clients' needs. Deep expertise in one or more Data Science or AI domains Proven track record of leading complex AI projects in an agile environment Strong technical proficiency with modern ML tools and frameworks: PyTorch, TensorFlow, SparkMLLib, SciPy, Scikit-Learn, NLTK (etc) MLflow or similar ML lifecycle tools Experience with AI governance and responsible AI practices Understanding of public sector data requirements and compliance Outstanding communication and stakeholder management skills Demonstrated ability to translate complex technical concepts for non-technical audiences Knowledge of Data & Platform Engineering practices, allowing you to interface effectively with Agile delivery teams Drive AI governance and ethical implementation, including model quality assurance, fairness and bias mitigation and safety and security protocols Provide technical leadership and mentorship to client delivery teams as a billable member of the team and in providing technical oversight Partner with stakeholders to develop and execute AI strategy and roadmaps Support business development through solution design and pre-sales activities Maintain high billable utilisation while delivering exceptional client value Contribute to Made Tech's thought leadership in AI/ML Guide clients in building robust MLOps practices and data-driven cultures Hiring and line-managing data scientists and analysts Experience in the following things isn't essential, but it's highly desirable Central Digital & Data Office's Data Ethics Framework Leadership of a data science capability or function Working within an account or programme leadership team Working within bid teams to win contracts exceeding value of £1m Working with multidisciplinary digital and technology teams Working within the public sector Experience in hiring, forming and running teams Track record of sustainable AI implementations Experience with AI accessibility and inclusion Knowledge of upcoming AI regulation and its implications Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a talent partner who can help with any needs or adjustments we may need to make to help with your application. This includes alternative formats for documents, the time allotted for interviews and any other needs. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech Like many organisations, we use Slack to chat to each other. The Slack groups that have formed give an idea of the diversity within Made Tech. If you'd like to speak to someone from one of these groups about their experience as an employee, let your recruitment agent or Made Tech Talent Specialist know. The groups are: disability lgbtqiaplus-allies-and-activists women-in-tech We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Remote Working - we offer part time remote working for all our staff Paid counselling - we offer paid counselling as well as financial and legal advice An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' continuous UK residency and 5 year' employment history (or back to full-time education). Please note that if at any point during the interview process it is apparent that you may not be eligible for SC, we won't be able to progress your application and we will contact you to let you know why. Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.

Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior Service Delivery Manager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior Service Delivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation and decision making. This role will see you onboard new services and team members, managing and inspiring your team to produce high quality outcomes and collaborate with our customer stakeholders. You will manage risks and issues that arise and provide regular reports to both your internal and external stakeholders. You will contribute to the success by managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use ticket management tools like ServiceNow or Jira to manage workflows. Oversee the onboarding of new services and create essential documentation such as runbooks, disaster recovery plans, and security plans. Lead and mentor a multi-disciplinary team, managing competing priorities and fostering a culture of continuous improvement. Oversee knowledge management, team schedules, and the communication of IT policies. Support team members' growth by providing regular feedback and helping them create development plans to advance their careers. Contract Management Ensure adherence to contractual obligations, including managing SLAs. Conduct regular service reviews and report on performance using OKRs, KPIs, and CSAT scores. Collaborate with product teams to define client-focused measures of value. Manage and forecast team budget and capacity while proactively identifying and mitigating risks. Track and calculate service credits as needed. Confidently act as the primary point of contact for customer escalations. Develop and maintain strong relationships with senior stakeholders. Work and collaborate with senior stakeholders to initiate long-lasting change to deliver improvements. Communicate effectively in both written and verbal communications Produce high-quality reports that consider the context of the clients' objectives. Drives collaboration and breaks down barriers between conflicting views. Community Development Mentor and support junior service delivery managers. Actively contribute to our Communities of Practice by sharing knowledge, successes, and failures to improve our collective ways of working. Use your expertise to showcase our capabilities externally and enhance our reputation. Skills, knowledge and expertise At this point, we hope you're feeling excited about Made Tech and the job opportunity. Even if you don't feel that you meet every single requirement, we still encourage you to apply. Deep knowledge of ITIL or Agile Service Management principles. Proven ability to lead major incident resolution and conduct thorough root cause analysis. Experience leading and mentoring a team, managing competing priorities, and supporting individual career development. Excellent communication skills, both written and verbal, with the ability to build strong relationships with senior clients and internal stakeholders. Skilled in managing SLAs and reporting on service performance using metrics like OKRs, KPIs, and CSAT. Experience with risk mitigation, budget management, capacity forecasting, and calculating service credits. Competence in using ticket management tools like ServiceNow or Jira. A proactive approach to fostering collaboration, both within your team and across wider communities of practice. Get in touch with our talent team if you'd like an informal chat about the role and your suitability before applying. We are hiring for this role directly, so will not respond to any CVs sent via external recruitment agencies. Security Clearance An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to work on their projects. As a result, we're ideally looking for all successful candidates for this role to have eligibility. Eligibility for SC requires 5 years' UK residency and 5 year' employment history (or back to full-time education). Support in applying If you need this job description in another format, or other support in applying, please email . We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us. When you apply, we'll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We've put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates. Life at Made Tech Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you'd like to speak to someone from one of these groups about their experience as an employee, please do let a member of the Made Tech talent team know. We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We're also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to. Here are some of our most popular benefits listed below: Paid counselling - we offer paid counselling as well as financial and legal advice Our hiring process is designed to be thorough, transparent, and supportive, guiding candidates through each step. The exact process may vary slightly depending on the role but these are the typical steps candidates can expect. We'll keep you updated throughout the process and provide helpful feedback at each stage. No matter the outcome, we make sure the feedback is useful and supportive, so you feel informed and can learn from the experience. Register your interest to be notified of any roles that come along that meet your criteria.