SmartSourcing Ltd

Location: Hull/Hybrid - 3 days a week in office Role Overview As an Implementation Engineer, you will sit at the intersection of data and delivery. The majority of your role is hands-on data work, including extracting, cleansing, mapping, and migrating customer data into our platforms. This is complemented by configuring solutions, running training sessions, and guiding customers to a confident, well-supported go-live. Key Responsibilities Data Manipulation Migration (; 60%) Extract, cleanse, transform, and validate customer data from Legacy systems, spreadsheets, and third-party exports ready for migration. Write/maintain SQL scripts and ETL routines to map source data fields to platform schemas.Perform data quality checks, deduplication, and reconciliation to ensure migrated records match source counts. Build and refine reusable data migration templates and scripts. Investigate and resolve data discrepancies raised during UAT, working directly in the database and Back End to correct records. Document data mapping decisions, transformation logic, and known exceptions for audit and handover Implementation Training (; 40%) Configure platform settings, workflows, and integrations Deliver end-user and administrator training sessions Support go-live and hypercare, troubleshooting issues and ensuring a smooth handover to Support. Produce clear configuration and training documentation Skills Qualifications Data Manipulation Strong SQL skills, comfortable writing and troubleshooting queries against relational databases. Practical experience with data cleansing, transformation, deduplication, and validation techniques. Confidence with Excel (formulas, lookups, pivot tables) for large-scale data preparation and reconciliation. Exposure to ETL tools or Scripting (eg Python, PowerShell) for repeatable data manipulation is an advantage. Strong analytical mindset with the ability to spot inconsistencies and anomalies Methodical, detail-oriented approach to handling large volumes of sensitive data. Implementation Training Ability to translate customer requirements into system configuration. Confident, engaging trainer able to explain technical concepts to non-technical users. Organised, able to manage multiple implementation projects and timelines concurrently. Clear written communicator, comfortable producing configuration and training documentation. What You'll Need (Essential) Commercial experience in data migration, implementation, or software/business consulting role, ideally within B2B software or SaaS. Hands-on SQL and relational database experience is essential; experience delivering customer training or software implementations is a strong plus.

(Business Partner (Commercial)- 6 months - SC - hybrid London - £650-750pday) Our client is seeking a Digital Commercial Centre of Excellence Business Partner to work on a hybrid basis 2-3 days p/wk in their London office. The role is an SC cleared role, however the successful candidate can start on BPSS while SC is being transferred. You will be part of a multidisciplinary team of commercial, technology and delivery experts from various home organisations working as one team towards the same goals and outcomes. You are an expert in all things technical commercial, lead by example and role model the Digital Commercial Centre of Excellence culture. The ideal candidate would be someone with strong commercial acumen particularly in commercial strategy and procurement, stakeholder management at all levels with a solid understanding of procurement regulations and commercial policy. You will be confident, highly capable and operating at an established Grade 6 level or above. Experience required: An experienced senior Commercial officer with strong commercial and procurement strategy experience, with demonstrable knowledge in the technical commercial landscape. You'll want to work collaboratively across functions and organisations to champion early commercial engagement and be the face of the Digital Commercial Centre of Excellence. You will have a sufficient understanding of procurement regulations and commercial policy to be able to recognise where current policy impedes fast-paced acquisition and could be adapted to better fit the Digital Commercial Centre of Excellence innovation and digital acquisition scenarios. You are a problem-solver, able to identify opportunities to improve how the Digital Commercial Centre of Excellence serves its stakeholders and willing to roll up your sleeves to develop solutions that deliver great outcomes. The Digital Commercial Centre of Excellence is a new team so you will be comfortable working in an environment where pre-determined answers may not be available and will happily take on the challenges associated with creating certainty out of ambiguity. You will consistently demonstrate excellent stakeholder management skills, able to manage complex stakeholder groups with competing agendas. SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.

Emergency Response System Specialist Mainly home-based but travel to clients sites will be required (Cambridge, Nottingham, Derbyshire, Yorkshire This is a fantastic experience to evolve a new role and make it your own. Due to continued growth, our client is looking for an application support specialist to support our customers and contribute to service excellence as primary point of contact for their client's Emergency Response Solution. This role has a major emphasis on training, train the trainer but also proving 1st line support. You will be the superuser and own the sharing of knowledge to clients/end users. Some of the Key Responsibilities Act as key interface between customers, technical teams, and product team providing Functional Support Incident Management Design and deliver training sessions (remote and on-site) Adapt training content to different user profiles Produce user guides and procedures Analyse and qualify functional incidents Identify root causes and propose appropriate solutions Support users in resolving issues Assist users in configuring the solution to their specific needs Identify recurring issues Propose product and process improvements What You'll Need: Excellent communication and customer-facing skills Strong Training and documentation skills Analytical and structured mindset Autonomous with strong team spirit Organised with good prioritisation skills Curious and interested in technology Experience in a critical operational environment ideally Experience with Emergency Response or operational management systems is a plus SQL knowledge is a plus (or willing to learn) Good knowledge of Windows environments (or willing to learn) What You'll Get: Our clients provides a competitive benefits package, together with the opportunities for professional development and continuous training/development. If you want a role that really makes a difference we'd love to hear from you! - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.