SmartSourcing Ltd

Location: Hull/Hybrid - 3 days a week in office Role Overview As an Implementation Engineer, you will sit at the intersection of data and delivery. The majority of your role is hands-on data work, including extracting, cleansing, mapping, and migrating customer data into our platforms. This is complemented by configuring solutions, running training sessions, and guiding customers to a confident, well-supported go-live. Key Responsibilities Data Manipulation Migration (; 60%) Extract, cleanse, transform, and validate customer data from Legacy systems, spreadsheets, and third-party exports ready for migration. Write/maintain SQL scripts and ETL routines to map source data fields to platform schemas.Perform data quality checks, deduplication, and reconciliation to ensure migrated records match source counts. Build and refine reusable data migration templates and scripts. Investigate and resolve data discrepancies raised during UAT, working directly in the database and Back End to correct records. Document data mapping decisions, transformation logic, and known exceptions for audit and handover Implementation Training (; 40%) Configure platform settings, workflows, and integrations Deliver end-user and administrator training sessions Support go-live and hypercare, troubleshooting issues and ensuring a smooth handover to Support. Produce clear configuration and training documentation Skills Qualifications Data Manipulation Strong SQL skills, comfortable writing and troubleshooting queries against relational databases. Practical experience with data cleansing, transformation, deduplication, and validation techniques. Confidence with Excel (formulas, lookups, pivot tables) for large-scale data preparation and reconciliation. Exposure to ETL tools or Scripting (eg Python, PowerShell) for repeatable data manipulation is an advantage. Strong analytical mindset with the ability to spot inconsistencies and anomalies Methodical, detail-oriented approach to handling large volumes of sensitive data. Implementation Training Ability to translate customer requirements into system configuration. Confident, engaging trainer able to explain technical concepts to non-technical users. Organised, able to manage multiple implementation projects and timelines concurrently. Clear written communicator, comfortable producing configuration and training documentation. What You'll Need (Essential) Commercial experience in data migration, implementation, or software/business consulting role, ideally within B2B software or SaaS. Hands-on SQL and relational database experience is essential; experience delivering customer training or software implementations is a strong plus.

Emergency Response System Specialist Mainly home-based but travel to clients sites will be required (Cambridge, Nottingham, Derbyshire, Yorkshire This is a fantastic experience to evolve a new role and make it your own. Due to continued growth, our client is looking for an application support specialist to support our customers and contribute to service excellence as primary point of contact for their client's Emergency Response Solution. This role has a major emphasis on training, train the trainer but also proving 1st line support. You will be the superuser and own the sharing of knowledge to clients/end users. Some of the Key Responsibilities Act as key interface between customers, technical teams, and product team providing Functional Support Incident Management Design and deliver training sessions (remote and on-site) Adapt training content to different user profiles Produce user guides and procedures Analyse and qualify functional incidents Identify root causes and propose appropriate solutions Support users in resolving issues Assist users in configuring the solution to their specific needs Identify recurring issues Propose product and process improvements What You'll Need: Excellent communication and customer-facing skills Strong Training and documentation skills Analytical and structured mindset Autonomous with strong team spirit Organised with good prioritisation skills Curious and interested in technology Experience in a critical operational environment ideally Experience with Emergency Response or operational management systems is a plus SQL knowledge is a plus (or willing to learn) Good knowledge of Windows environments (or willing to learn) What You'll Get: Our clients provides a competitive benefits package, together with the opportunities for professional development and continuous training/development. If you want a role that really makes a difference we'd love to hear from you! - SmartSourcing are a Disability Confident Employer and we promote, celebrate and value diversity, we are committed to promoting equality and inclusion for all.