accuRx
Accurx is where conversations happen with and about patients. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We're changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We've automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff to staff communication to happen instantly across different care settings. We're now pushing the boundaries of the consultation itself with Accurx Scribe, our AI powered note taker that drafts medical notes in real time. The team We are a mission driven team of 80 engineers based in London and the surrounding areas, united by the challenge of fixing healthcare communication. We are innovating for the NHS at a scale and depth that has never been done before, solving the real world problems that stand between millions of patients and the care they need. We are a highly cross functional group where engineering, product, data, and security collaborate as true peers. We foster a low ego, high impact environment that values expertise and new ideas, maintaining the high standards required to build and scale a national healthcare communication platform. As a Staff ML/AI Engineer, you'll operate across multiple product and platform teams - diving deep into selected ones to help them achieve great results with AI and ML. One key team you'll work closely with is our Triage Intelligence team, a high impact, cross functional group building the intelligence that powers how Accurx understands patient healthcare requests. Challenges you'll solve You will set the technical direction for how AI/ML capabilities are built, deployed, and evolved across the organisation - defining both the what and the how, and ensuring alignment with Accurx's broader product roadmap. You will own the end to end quality strategy for ML systems - going beyond standard metrics to incorporate privacy, bias, security and maintainability, and designing systems that don't depend on a single expert to maintain. You will act as a force multiplier across teams, building reusable platform capabilities, mentoring engineers into senior roles, and shaping how we hire and grow ML talent at Accurx. You will identify and champion new AI/ML powered product opportunities, translating clinical and product objectives into capabilities with group wide impact - and leading decisively when the path forward is unclear. You should apply if You have deep expertise across a range of ML techniques (e.g. Transformer based NLP, Deep Learning, Tree based methods, Bayesian modelling) and the judgment to select solutions that balance theoretical soundness against engineering practicality. You have a proven track record of taking models from experimentation to high availability production, designing systems (data versioning, training pipelines, model serving, monitoring) built for long term maintainability. You are comfortable setting technical direction for a team or area, making high stakes build vs buy decisions, and influencing roadmaps beyond your immediate team. You bring mastery of a production grade language (e.g. Python, C#, or Go), with a focus on extensible, modular components and a strong instinct for system design. You are a natural mentor and communicator, able to grow the next generation of senior engineers and tailor technical narratives to audiences from IC engineers to executive stakeholders. What's in it for me? You'll be joining an established but fast growing Tech for Good movement, where we're led by our Principles and our mission to fix healthcare communication. Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you're at in life Flexible working: We are an office first culture and ask that you're in our (dog friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm Time off: You'll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year Family matters: We offer enhanced parental leave, fertility support and parental loss support We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
Accurx is where conversations happen with and about patients. For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. We're changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient has now evolved into an all-in-one digital toolkit used by 98% of GP practices. Our platform now powers Total Triage to manage patient demand, and Self-Book, which lets patients schedule their own appointments in seconds. We've automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff to staff communication to happen instantly across different care settings. We're now pushing the boundaries of the consultation itself with Accurx Scribe, our AI powered note taker that drafts medical notes in real time. The team We are a mission driven team of 80 engineers based in London and the surrounding areas, united by the challenge of fixing healthcare communication. We are innovating for the NHS at a scale and depth that has never been done before, solving the real world problems that stand between millions of patients and the care they need. We are a highly cross functional group where engineering, product, data, and security collaborate as true peers. We foster a low ego, high impact environment that values expertise and new ideas, maintaining the high standards required to build and scale a national healthcare communication platform. As a Staff ML/AI Engineer, you'll operate across multiple product and platform teams - diving deep into selected ones to help them achieve great results with AI and ML. One key team you'll work closely with is our Triage Intelligence team, a high impact, cross functional group building the intelligence that powers how Accurx understands patient healthcare requests. Challenges you'll solve You will set the technical direction for how AI/ML capabilities are built, deployed, and evolved across the organisation - defining both the what and the how, and ensuring alignment with Accurx's broader product roadmap. You will own the end to end quality strategy for ML systems - going beyond standard metrics to incorporate privacy, bias, security and maintainability, and designing systems that don't depend on a single expert to maintain. You will act as a force multiplier across teams, building reusable platform capabilities, mentoring engineers into senior roles, and shaping how we hire and grow ML talent at Accurx. You will identify and champion new AI/ML powered product opportunities, translating clinical and product objectives into capabilities with group wide impact - and leading decisively when the path forward is unclear. You should apply if You have deep expertise across a range of ML techniques (e.g. Transformer based NLP, Deep Learning, Tree based methods, Bayesian modelling) and the judgment to select solutions that balance theoretical soundness against engineering practicality. You have a proven track record of taking models from experimentation to high availability production, designing systems (data versioning, training pipelines, model serving, monitoring) built for long term maintainability. You are comfortable setting technical direction for a team or area, making high stakes build vs buy decisions, and influencing roadmaps beyond your immediate team. You bring mastery of a production grade language (e.g. Python, C#, or Go), with a focus on extensible, modular components and a strong instinct for system design. You are a natural mentor and communicator, able to grow the next generation of senior engineers and tailor technical narratives to audiences from IC engineers to executive stakeholders. What's in it for me? You'll be joining an established but fast growing Tech for Good movement, where we're led by our Principles and our mission to fix healthcare communication. Benefits to suit you: adjust your healthcare cover, your pension or life insurance, whatever stage you're at in life Flexible working: We are an office first culture and ask that you're in our (dog friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm Time off: You'll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year Family matters: We offer enhanced parental leave, fertility support and parental loss support We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!
accuRx
Accurx is where conversations happen with and about patients in the NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we're changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We've automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We're now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. We're not just shipping features. We're giving clinicians their time back and ensuring every patient journey is as smooth as it should be. That sounds cool - what does a People Data & Reward Analyst have to do with it? This is a 6 month fixed term contract focused on three key areas of initial build and set up work: establishing robust reward processes, delivering people analytics dashboards, and supporting the implementation of a new AI powered HR system. The role is designed to create lasting foundations that can be maintained by the wider People team once complete. The challenges you'll solve as a People Data & Reward Analyst Project 1: Reward Processes & Pay Review Salary Banding Review: Design and document an annual salary banding review process, conduct external benchmarking, produce recommendations for senior stakeholders, and create templates to make the process repeatable in future years. Annual Pay Review (October 2026): Support the end to end pay review cycle, prepare budget modelling and scenario planning, coordinate across People and Finance teams, and produce communications and manager guidance for rollout. Benefits Renewal Preparation (December 2026): Review the current benefits package against market benchmarks and employee feedback, manage broker relationships, and provide recommendations ahead of the December renewal window. Gender Pay Gap Reporting: Complete gender pay gap analysis and reporting, including narrative commentary for publication, with actionable recommendations to support reduction over time. Project 2: People Analytics Dashboards Dashboard Design & Build: Work with the internal data team to scope and build priority dashboards in Microsoft Power BI (e.g. headcount, attrition, recruitment pipeline, DEI metrics, engagement), designed for ease of maintenance by the existing team. Reporting Standardisation: Standardise regular People & Talent KPI reports, integrate engagement survey data into the dashboard suite, and provide training and documentation so the team can maintain everything post contract. Project 3: HR System Implementation (Harriet HR) System Implementation Support: Contribute to scoping and planning the rollout of Harriet HR, Accurx's new AI powered HR system, supporting integration with existing systems and embedding data integrity and GDPR compliance throughout. Automated Workflows: Identify, scope, implement and test automation opportunities connected to Harriet HR (e.g. onboarding, contract generation, leaver processes), and create user guides to support adoption. Systems Optimisation: Ensure Harriet HR is configured to deliver a great employee experience, with all people data managed in accordance with GDPR and clear documentation for ongoing maintenance. You should apply if You have strong data analysis, reporting and visualisation skills - ideally with hands on Microsoft Power BI experience. You're proficient in MS Excel (pivot tables, VLOOKUPs) and comfortable managing large volumes of raw data. You have experience working with HR/People systems, ideally including involvement in a system implementation. You've supported a pay review cycle and/or reward benchmarking process before. You bring excellent attention to detail and can produce high quality work to tight deadlines. You're a strong project manager, able to juggle multiple workstreams simultaneously. You're comfortable working with GDPR and data privacy requirements in a People context. What's in it for me? £45,000 - £60,000 salary (pro rated) Flexible Working: We are an office first culture and ask that you're in our (dog friendly) Shoreditch office 3 days a week, with core hours of 10am-4pm. Time off: You'll get 28 pro rated days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year. Family matters: We offer enhanced parental leave, fertility support and parental loss support. We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat.
Accurx is where conversations happen with and about patients in the NHS For decades, the NHS has struggled with fragmented systems that make simple tasks feel impossible. At Accurx, we're changing that by building a single, system-wide platform that connects everyone through communication. What started as a way for GPs to text a patient, has now evolved into an all-in-one digital toolkit used by 98% of GP practices and 68% (and growing!) of NHS Trusts. Our platform now powers Total Triage to manage patient demand, and Self-Book that lets patients schedule their own appointments in seconds. We've automated routine care with Patient Questionnaires for long-term conditions, while Accumail finally allows staff-to-staff communication to happen instantly across different care settings. We're now pushing the boundaries of the consultation itself with Accurx Scribe, our AI-powered note-taker that drafts medical notes in real-time. We're not just shipping features. We're giving clinicians their time back and ensuring every patient journey is as smooth as it should be. That sounds cool - what does a People Data & Reward Analyst have to do with it? This is a 6 month fixed term contract focused on three key areas of initial build and set up work: establishing robust reward processes, delivering people analytics dashboards, and supporting the implementation of a new AI powered HR system. The role is designed to create lasting foundations that can be maintained by the wider People team once complete. The challenges you'll solve as a People Data & Reward Analyst Project 1: Reward Processes & Pay Review Salary Banding Review: Design and document an annual salary banding review process, conduct external benchmarking, produce recommendations for senior stakeholders, and create templates to make the process repeatable in future years. Annual Pay Review (October 2026): Support the end to end pay review cycle, prepare budget modelling and scenario planning, coordinate across People and Finance teams, and produce communications and manager guidance for rollout. Benefits Renewal Preparation (December 2026): Review the current benefits package against market benchmarks and employee feedback, manage broker relationships, and provide recommendations ahead of the December renewal window. Gender Pay Gap Reporting: Complete gender pay gap analysis and reporting, including narrative commentary for publication, with actionable recommendations to support reduction over time. Project 2: People Analytics Dashboards Dashboard Design & Build: Work with the internal data team to scope and build priority dashboards in Microsoft Power BI (e.g. headcount, attrition, recruitment pipeline, DEI metrics, engagement), designed for ease of maintenance by the existing team. Reporting Standardisation: Standardise regular People & Talent KPI reports, integrate engagement survey data into the dashboard suite, and provide training and documentation so the team can maintain everything post contract. Project 3: HR System Implementation (Harriet HR) System Implementation Support: Contribute to scoping and planning the rollout of Harriet HR, Accurx's new AI powered HR system, supporting integration with existing systems and embedding data integrity and GDPR compliance throughout. Automated Workflows: Identify, scope, implement and test automation opportunities connected to Harriet HR (e.g. onboarding, contract generation, leaver processes), and create user guides to support adoption. Systems Optimisation: Ensure Harriet HR is configured to deliver a great employee experience, with all people data managed in accordance with GDPR and clear documentation for ongoing maintenance. You should apply if You have strong data analysis, reporting and visualisation skills - ideally with hands on Microsoft Power BI experience. You're proficient in MS Excel (pivot tables, VLOOKUPs) and comfortable managing large volumes of raw data. You have experience working with HR/People systems, ideally including involvement in a system implementation. You've supported a pay review cycle and/or reward benchmarking process before. You bring excellent attention to detail and can produce high quality work to tight deadlines. You're a strong project manager, able to juggle multiple workstreams simultaneously. You're comfortable working with GDPR and data privacy requirements in a People context. What's in it for me? £45,000 - £60,000 salary (pro rated) Flexible Working: We are an office first culture and ask that you're in our (dog friendly) Shoreditch office 3 days a week, with core hours of 10am-4pm. Time off: You'll get 28 pro rated days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year. Family matters: We offer enhanced parental leave, fertility support and parental loss support. We have our very own Chef! Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat.
