Keystream Group Limited

Voice Services Manager University in the East Midlands £50-56k Permanent Hybrid We are working with a leading University in the East Midlands to appoint a Voice Services Manager to take strategic and operational ownership of its enterprise voice and contact centre services. This is a key leadership role within Digital Services, responsible for the performance, resilience, security and ongoing transformation of the University's voice estate. The Role You will: Lead the strategy and roadmap for enterprise voice services Oversee Microsoft Teams Telephony, Cisco Webex Contact Centre and legacy IP telephony Lead the migration from on-premise telephony to modern cloud-based solutions Provide technical expertise across SBCs, VoIP, Direct Routing, dial plans and PSTN/SIP Ensure service resilience during critical periods including Clearing Manage suppliers, contracts and an operational budget of c.£250k Lead and develop a small specialist Voice team Drive continual improvement, security, governance and service performance About You We're looking for an experienced voice/telephony professional with: Strong enterprise voice and telephony experience Experience with Microsoft Teams Telephony and/or Cisco Webex Knowledge of SBCs, VoIP and Teams Direct Routing Proven technical leadership and people management experience Experience managing suppliers and complex IT services Strong stakeholder management and problem-solving skills Higher Education experience and ITIL/Microsoft/Cisco certifications are desirable. JBRP1_UKTJ

Voice Services Manager University in the East Midlands £50-56k Permanent Hybrid We are working with a leading University in the East Midlands to appoint a Voice Services Manager to take strategic and operational ownership of its enterprise voice and contact centre services. This is a key leadership role within Digital Services, responsible for the performance, resilience, security and ongoing transformation of the University's voice estate. The Role You will: Lead the strategy and roadmap for enterprise voice services Oversee Microsoft Teams Telephony, Cisco Webex Contact Centre and legacy IP telephony Lead the migration from on-premise telephony to modern cloud-based solutions Provide technical expertise across SBCs, VoIP, Direct Routing, dial plans and PSTN/SIP Ensure service resilience during critical periods including Clearing Manage suppliers, contracts and an operational budget of c.£250k Lead and develop a small specialist Voice team Drive continual improvement, security, governance and service performance About You We're looking for an experienced voice/telephony professional with: Strong enterprise voice and telephony experience Experience with Microsoft Teams Telephony and/or Cisco Webex Knowledge of SBCs, VoIP and Teams Direct Routing Proven technical leadership and people management experience Experience managing suppliers and complex IT services Strong stakeholder management and problem-solving skills Higher Education experience and ITIL/Microsoft/Cisco certifications are desirable. JBRP1_UKTJ

Voice Services Manager University in the East Midlands £50-56k Permanent Hybrid We are working with a leading University in the East Midlands to appoint a Voice Services Manager to take strategic and operational ownership of its enterprise voice and contact centre services. This is a key leadership role within Digital Services, responsible for the performance, resilience, security and ongoing transformation of the University's voice estate. The Role You will: Lead the strategy and roadmap for enterprise voice services Oversee Microsoft Teams Telephony, Cisco Webex Contact Centre and legacy IP telephony Lead the migration from on-premise telephony to modern cloud-based solutions Provide technical expertise across SBCs, VoIP, Direct Routing, dial plans and PSTN/SIP Ensure service resilience during critical periods including Clearing Manage suppliers, contracts and an operational budget of c.£250k Lead and develop a small specialist Voice team Drive continual improvement, security, governance and service performance About You We're looking for an experienced voice/telephony professional with: Strong enterprise voice and telephony experience Experience with Microsoft Teams Telephony and/or Cisco Webex Knowledge of SBCs, VoIP and Teams Direct Routing Proven technical leadership and people management experience Experience managing suppliers and complex IT services Strong stakeholder management and problem-solving skills Higher Education experience and ITIL/Microsoft/Cisco certifications are desirable. JBRP1_UKTJ