Acumen Bay Consultancy

ServiceNow CSM Architect - Must have CSM implementation experience. Inside IR35 Contract 6-10+ years of experience in ServiceNow technical implementation overall with atlease one project on CSM implementation - Telecom Industry experience will be preferred. With at least one of the ServiceNow modules certification - CSM Should have experience in integrating ServiceNow with third party tools. Ability to have conversations with customer's enterprise architect ServiceNow certified Technical Architect (CTA) will be preferred. In-depth understanding of ServiceNow platform capabilities (Min 6+ years of experience) In-depth understanding of system design and integrations Exposure to multiple integration methods - REST, SOAP etc. and understanding of ServiceNow's integration capabilities Ability to clearly define and elaborate tradeoffs between different solution approaches for eg federation vs. data synchronization vs. on-demand enrichment Good written and verbal communication capabilities to achieve outcomes from different stakeholders - for eg management/leadership, project/delivery managers, product owners, end user and operations community, third-party tool SMEs, developers, testers etc. Ability to carve out specific, well-defined use cases from a set of requirements or high-level goals Understanding of the surrounding eco-system to ServiceNoW Long term contract is possible.