Grafton Recruitment

A fantastic opportunity working for a leading Gloucestershire employer. The Service Desk Analyst serves as the first point of contact for users seeking technical assistance providing 1st and 2nd line support within a busy team. This role involves troubleshooting hardware and software issues, providing excellent customer service, and ensuring timely resolution of enquires. The ideal candidate will be a proactive problem solver with strong communication skills and a passion for technology. 1st and 2nd Line technical support (phone, email and in person) Log support tickets for all issues flagged, including daily checks. Management of incidents and requests and escalating to 3rd line support where necessary. Processing of requests, to include but not limited to new starters, leavers and movers. Building of laptops, smartphone handsets to team standards. Hosting inductions for new employees. Maintaining an orderly and tidy working environment for all areas under the control of the IT department. Documentation; procedures, configurations, training Maintenance of end user and meeting room equipment builds and processes Experience required Ideally 2 years' experience working in IT, ideally on a service or help desk. Good knowledge of Windows (configuration and support). Microsoft 365, including Teams, Exchange online & Intune Confident in supporting and communicating General understanding of LAN, WAN, DHCP, DNS We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.

Business Development Manager Reporting to: Head of Business Development Overview: The Business Development Manager will be responsible for driving new business revenue and enhancing strategic relationships across key accounts and industry stakeholders. The role focuses on increasing the company's visibility and engagement with Local Authorities, Housing Associations, Private Developers, Managing Agents, and specifiers-ultimately securing both hardware orders and recurring service contracts. This position involves nurturing existing accounts while proactively developing new partnerships, particularly across London and the South East, to support national growth and expand market share throughout the UK. Key Responsibilities: Target accounts with a low current share of business to grow and introduce new products, solutions, and services. Identify potential new key accounts not yet using our products, solutions, or services. Sell and represent the full portfolio of products and solutions, including heat interface units, meters, metering solutions, metering and billing services, property and energy centre operation & maintenance, and optimisation services. Focus on customer groups such as Local Authorities, Housing Associations, Private Developers, Managing Agents, and specifiers in the communal heating and district energy sectors. Develop and implement a tactical plan-agreed with the Head of Business Development-to maximise income from existing and new clients. Communicate internally to highlight opportunities, threats, and competitive activity that could impact client relationships. Lead multifunctional, cross-departmental teams to execute account plans that improve client satisfaction and achieve business goals. Identify key decision makers and influencers within each account and establish a contact programme to support business objectives. Engage senior management and the Board of Directors to strengthen overall business relationships. Maintain accurate records of all account relationships. Ensure operational delivery teams are informed of tactical plans related to each account and client. Key Skills: The ability to build strong relationships on a cross-functional basis at all levels within the business, as well as with key external stakeholders A proven strategic and structured approach to business and market development Highly motivated, self-starter and results driven An energetic, action orientated style and well-developed influencing and negotiation skills A strong communicator with a clear and concise presentation style that conveys the vision in a manner easily understandable to all stakeholders You: Considerable experience in client-facing sales and new business development, including key account strategies and processes. Demonstrable success in building accounts through new product introductions, client development, and customer engagement. In-depth knowledge of the UK commercial heating market, especially communal heating and district energy, with the stature and credibility to act as an ambassador and swiftly forge stakeholder relationships. Proven expertise in both consultative and transactional sales environments, promoting product benefits and negotiating and closing deals. Experience collaborating with geographically dispersed multifunctional teams. Skilled in deploying best-practice commercial processes around budgeting, forecasting, planning, analysis, and day-to-day sales management. We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.

Business Development Manager Part-time (3 days per week) 200 per day Remote role Grafton Recruitment is delighted to be partnering with a growing professional services organisation seeking an experienced Business Development Manager to join on a part-time contract basis (3 days per week). The company provides advisory, tax, accounting and payroll services, helping businesses plan, grow and achieve long-term success. This is a flexible contracting position where you will be responsible for creating and delivering business growth opportunities. The role involves identifying prospects, converting leads into clients and maintaining strong relationships. You will be working closely to with the leadership team to ensure commercial objectives are met. THE ROLE: Some of your responsibilities as a Business Development Manager: Developing and implementing strategies to attract new clients. Conducting research to identify market opportunities. Managing and strengthening client relationships. Supporting directors with proposals, client presentations, and collaboration with different teams within the company to meet business objectives. THE CANDIDATE: Strong experience in business development and sales within services (not products). Ability to build trust and long-term value with clients. Clear and professional communication skills. Ability to work on your own initiatives as well as part of the team. Background in financial or professional services. Proficiency in Microsoft Office 365 required. HOW TO APPLY: To be considered for this role, please click on the link provided. If you would like any further information about this vacancy before applying, please feel free to contact Matthew Foster on: (url removed) We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.

Job Title: Business Development Manager Location: London (with travel to clients as needed) Type: Full-Time (hybrid) Overview: A fast-growing financial consultancy is seeking a dynamic and commercially minded Business Development Manager. This role is ideal for someone who thrives on building relationships, identifying new growth opportunities, and driving growth in a collaborative, entrepreneurial environment. Key Responsibilities: Develop and execute business development strategy in line with company goals Build and maintain a strong network across key verticals Lead sales meetings and manage the full engagement process from proposal to close Collaborate with senior delivery teams to scope opportunities and craft tailored proposals Conduct research and leverage networks to identify and engage new prospects Maintain accurate CRM records and ensure GDPR compliance Represent the firm at relevant industry and networking events Requirements: 5+ years' experience in a professional services or consultancy environment Proven track record in cold business development and meeting targets Strong interpersonal and communication skills across all levels including C suite stakeholders Highly organised, detail-oriented, and adaptable to changing priorities Comfortable with high volumes of in-person meetings and travel Knowledge of financial services, private equity, or investment banking is a plus Enjoys working collaberatively in a close knit team Remuneration: Competitive salary (DOE) Biannual bonus scheme based on personal and business performance Comprehensive benefits package We are happy to provide application and/or accessibility support, please contact your Marks Sattin or Grafton consultant directly to discuss your needs. We're committed to protecting the privacy of all our candidates and clients, please visit (url removed) and (url removed) for our privacy policy.