IT Manager (Hybrid) Salford MFK Recruitment are working with a mission-driven organisation in the healthcare and laboratory services space. They operate in a regulated, quality-focused environment and rely on robust, secure, well-governed IT to deliver critical services internationally. MFK Recruitment has recruited 5 candidates into this company over the past 3 years, and all 5 are thriving in their roles! Location: Salford Working pattern: Hybrid, 2 days per week in the office Hours: 37.5 hours per week Salary: £51k Benefits: Exceptional benefits package, similar to the NHS, with a very generous pension The role: This is a broad, hands-on IT Management position with full ownership of IT systems, infrastructure, security, and strategy. You will be comfortable working autonomously, balancing longer-term improvements with day-to-day delivery and support. You will work closely with senior stakeholders and suppliers, and you may also be required to line manage IT support staff (depending on structure and future growth). IT Manager - Key responsibilities: IT systems and infrastructure: Manage, administer and support the organisation s IT systems and user environment Review IT strategy and advise on future direction, improvements and digital transformation Research, recommend, implement and document infrastructure changes to improve reliability, performance and security Support implementation of new systems, including LIMS and appropriate AI-enabled tools where relevant Develop and maintain disaster recovery and business continuity plans Own and improve the employee IT lifecycle process, including onboarding and offboarding IT Manager - Information security and compliance: Own and maintain IT security policies, procedures and controls Lead Cyber Essentials compliance and support related audits Implement and maintain an Information Security Management System appropriate to a regulated environment Ensure compliance with GDPR and other relevant requirements, and lead IT risk management IT Manager - Supplier and service management: Source, evaluate and manage IT suppliers and service providers Negotiate contracts, monitor performance, and ensure value for money Manage third-party support arrangements and escalations IT Manager - Governance, reporting, support and training: Maintain IT assets, documentation, policies, procedures and guidance, aligned to the company s quality approach Report to senior management on IT performance, risks, audits and strategy Provide day-to-day IT support and coordinate training for staff Support internal and external meetings, events and conferences where required About you: You will be an experienced IT professional who enjoys ownership and can operate confidently with both technical and non-technical stakeholders. What we re looking for: Proven experience managing organisational IT systems and infrastructure Strong knowledge of IT security, risk management and compliance, including GDPR Experience managing suppliers, contracts, and service delivery Ability to advise senior leadership and contribute to strategy Organised, calm under pressure, able to prioritise in a dynamic environment Nice to have (not essential): Experience in healthcare, laboratory services, regulated environments, or an SME setting What s on offer: A key role in a purpose-led organisation, with genuine ownership and influence Hybrid working, 2 days per week in the Salford office Exceptional benefits package, similar to the NHS, with a very generous pension Supportive, collaborative culture
18/02/2026
Full time
IT Manager (Hybrid) Salford MFK Recruitment are working with a mission-driven organisation in the healthcare and laboratory services space. They operate in a regulated, quality-focused environment and rely on robust, secure, well-governed IT to deliver critical services internationally. MFK Recruitment has recruited 5 candidates into this company over the past 3 years, and all 5 are thriving in their roles! Location: Salford Working pattern: Hybrid, 2 days per week in the office Hours: 37.5 hours per week Salary: £51k Benefits: Exceptional benefits package, similar to the NHS, with a very generous pension The role: This is a broad, hands-on IT Management position with full ownership of IT systems, infrastructure, security, and strategy. You will be comfortable working autonomously, balancing longer-term improvements with day-to-day delivery and support. You will work closely with senior stakeholders and suppliers, and you may also be required to line manage IT support staff (depending on structure and future growth). IT Manager - Key responsibilities: IT systems and infrastructure: Manage, administer and support the organisation s IT systems and user environment Review IT strategy and advise on future direction, improvements and digital transformation Research, recommend, implement and document infrastructure changes to improve reliability, performance and security Support implementation of new systems, including LIMS and appropriate AI-enabled tools where relevant Develop and maintain disaster recovery and business continuity plans Own and improve the employee IT lifecycle process, including onboarding and offboarding IT Manager - Information security and compliance: Own and maintain IT security policies, procedures and controls Lead Cyber Essentials compliance and support related audits Implement and maintain an Information Security Management System appropriate to a regulated environment Ensure compliance with GDPR and other relevant requirements, and lead IT risk management IT Manager - Supplier and service management: Source, evaluate and manage IT suppliers and service providers Negotiate contracts, monitor performance, and ensure value for money Manage third-party support arrangements and escalations IT Manager - Governance, reporting, support and training: Maintain IT assets, documentation, policies, procedures and guidance, aligned to the company s quality approach Report to senior management on IT performance, risks, audits and strategy Provide day-to-day IT support and coordinate training for staff Support internal and external meetings, events and conferences where required About you: You will be an experienced IT professional who enjoys ownership and can operate confidently with both technical and non-technical stakeholders. What we re looking for: Proven experience managing organisational IT systems and infrastructure Strong knowledge of IT security, risk management and compliance, including GDPR Experience managing suppliers, contracts, and service delivery Ability to advise senior leadership and contribute to strategy Organised, calm under pressure, able to prioritise in a dynamic environment Nice to have (not essential): Experience in healthcare, laboratory services, regulated environments, or an SME setting What s on offer: A key role in a purpose-led organisation, with genuine ownership and influence Hybrid working, 2 days per week in the Salford office Exceptional benefits package, similar to the NHS, with a very generous pension Supportive, collaborative culture
We re working with a long-standing client in Langley who is looking to add an IT Support Technician to their team. We ve partnered with this company for over six years and placed 46 IT professionals with them - 32 are still there today, which says a lot. They re ambitious, growing steadily, and genuinely invest in people who want to develop their careers. They re an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi-Academy Trust in Langley (SL3), where you ll be a key part of the local IT team. IT Support Technician - What will you be doing day-to-day? You ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school s systems. It s a varied role - no two days are quite the same. You ll be supporting: Servers and core infrastructure Network and Wi-Fi End-user devices Cloud-based systems You ll work closely with both the wider IT team and on-site staff, building strong relationships and becoming a trusted go-to person for technical support. IT Support Technician - Key Responsibilities Managing incidents and service requests from start to finish Troubleshooting desktop and system issues, both remotely and in person, within agreed SLAs Supporting users with hardware and software queries (ticket, phone, or face-to-face) Keeping the ticketing system up to date with clear, accurate notes Developing your technical knowledge across the technologies the team supports Assisting with monitoring and routine maintenance tasks Keeping on top of timesheets and internal KPIs IT Support Technician - What they re looking for: At least 1 year s experience in an IT support role Experience in a customer-facing environment Strong communication skills comfortable supporting users of all technical levels Someone proactive who can work independently when needed A positive attitude and willingness to learn Full driving licence and access to a vehicle Tech you ll be working with: Windows Server Active Directory Networking & Firewalls Azure Virtualisation Cyber Security
11/02/2026
Full time
We re working with a long-standing client in Langley who is looking to add an IT Support Technician to their team. We ve partnered with this company for over six years and placed 46 IT professionals with them - 32 are still there today, which says a lot. They re ambitious, growing steadily, and genuinely invest in people who want to develop their careers. They re an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi-Academy Trust in Langley (SL3), where you ll be a key part of the local IT team. IT Support Technician - What will you be doing day-to-day? You ll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school s systems. It s a varied role - no two days are quite the same. You ll be supporting: Servers and core infrastructure Network and Wi-Fi End-user devices Cloud-based systems You ll work closely with both the wider IT team and on-site staff, building strong relationships and becoming a trusted go-to person for technical support. IT Support Technician - Key Responsibilities Managing incidents and service requests from start to finish Troubleshooting desktop and system issues, both remotely and in person, within agreed SLAs Supporting users with hardware and software queries (ticket, phone, or face-to-face) Keeping the ticketing system up to date with clear, accurate notes Developing your technical knowledge across the technologies the team supports Assisting with monitoring and routine maintenance tasks Keeping on top of timesheets and internal KPIs IT Support Technician - What they re looking for: At least 1 year s experience in an IT support role Experience in a customer-facing environment Strong communication skills comfortable supporting users of all technical levels Someone proactive who can work independently when needed A positive attitude and willingness to learn Full driving licence and access to a vehicle Tech you ll be working with: Windows Server Active Directory Networking & Firewalls Azure Virtualisation Cyber Security
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
03/10/2025
Full time
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
A highly reputable school based in East London is seeking a Network Manager to join them on a permanent basis. Network Manager job purpose: To be the team lead and escalation point for service delivery to customer-specific site, working closely with all service engineers and account managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Problem ownership with clear, concise customer communication whilst managing expectations by that in person, over the phone or via remote connectivity. Ensure support tickets are responded to within agreed customer SLA's and engineers are mentored and developed. Network Manager main responsibilities: Primary escalation point for all engineers within the customer site team Primary technical support advisory to the Operations Lead on all service-related incidents and problems Primary responsibility for guiding through major impacting service incidents, owning the investigation, diagnosis, identified of root cause and rollout of mitigating actions to permanently fix the underlying issue (working with HQ escalation where required) Be responsible for identifying opportunities within the customer site to work with account manager and service team to remove underlying issues affecting user experience, owning and following through to completion the rollout of any permanent fix Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Responsible for direct leadership of a team of engineers including; identification of skills gaps, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-in's, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations Network Manager qualifications and knowledge: 2 years of experience as a senior engineer/Manager supporting schools or colleges with previous experience at other levels Experience in managing or supporting projects Experience of working in a customer-facing role Familiar with working with SLA's to meet customer and requirements GSCE Maths and English DBS Enhanced clearance We are keen to hear from candidates with the following job titles: IT Support / Network Manager / 2nd Line Support / 3rd Line Support / IT Manager / Education Manager / Project Manager
06/10/2021
Full time
A highly reputable school based in East London is seeking a Network Manager to join them on a permanent basis. Network Manager job purpose: To be the team lead and escalation point for service delivery to customer-specific site, working closely with all service engineers and account managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Problem ownership with clear, concise customer communication whilst managing expectations by that in person, over the phone or via remote connectivity. Ensure support tickets are responded to within agreed customer SLA's and engineers are mentored and developed. Network Manager main responsibilities: Primary escalation point for all engineers within the customer site team Primary technical support advisory to the Operations Lead on all service-related incidents and problems Primary responsibility for guiding through major impacting service incidents, owning the investigation, diagnosis, identified of root cause and rollout of mitigating actions to permanently fix the underlying issue (working with HQ escalation where required) Be responsible for identifying opportunities within the customer site to work with account manager and service team to remove underlying issues affecting user experience, owning and following through to completion the rollout of any permanent fix Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Responsible for direct leadership of a team of engineers including; identification of skills gaps, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-in's, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations Network Manager qualifications and knowledge: 2 years of experience as a senior engineer/Manager supporting schools or colleges with previous experience at other levels Experience in managing or supporting projects Experience of working in a customer-facing role Familiar with working with SLA's to meet customer and requirements GSCE Maths and English DBS Enhanced clearance We are keen to hear from candidates with the following job titles: IT Support / Network Manager / 2nd Line Support / 3rd Line Support / IT Manager / Education Manager / Project Manager
We have an exciting opportunity for a Senior Embedded Software Engineer to join our client, in Eastcote, Northamptonshire. My client works with some of the biggest names in elite sport. They are growing their passionate and enthusiastic team to work on commercial tech projects within the global sports industry. Working as part of this dedicated, multi-disciplined group, you will be involved in the development of greenfield solutions that will change and disrupt elements of the global sports industry forever. What they can offer the Senior Embedded Software Engineer: Forget working on a mesh network monitoring soil moisture level, or a set of scales that connect to Strava. Working for my client, the Senior Embedded Software Engineer will be working alongside initiative-driven problem solvers on exciting new and pre-release products set to change the world, beginning with elite sport. Reporting to the Lead Embedded Systems Engineer, your expertise will be vital to the direction and implementation of robust embedded systems. About the Senior Embedded Software Engineer: Maybe you have an opinion on makefiles versus the IDE, or you wish more (or fewer) people would use the ternary operator. You think an RTOS is overkill or the only way to provide reliable operation. Whoever you are, if you are self-motivated, interested in new and emerging technologies, and always looking to grow, then come and change the world with them. Apply to join now if you are looking to create a big impact within a global industry, and want to gain a real sense of ownership whilst working on cutting-edge, industry-changing projects. Senior Embedded Software Engineer requirements: 6+ years commercial experience developing low-level source code Bare metal C programming experience for embedded devices Degree in Computer Science, Electronic Engineering or related Experience taking a product from initial idea creation right through to production Automotive communications protocols e.g. CAN Ability to work well within a multi-disciplinary R&D team, as well as on individual projects Experience running and taking part in code reviews Familiarly with schematics and data sheets Familiarity with debugging embedded software using common test equipment (oscilloscope, logic analyser, protocol analyser etc.) Bonus Points… Experience with STM32 product family and architecture Experience with Unit Testing and Static Analysis Experience with Jira Experience with HDL (VHDL or Verilog) Experience with C#.NET Knowledge of SQL database design and administration Experience with Linux Benefits… Chance to work at a fast-growing tech start up within global sport Excellent career opportunities Great work culture and environment Support in learning relevant technologies 25 Days holiday Casual dress code Free to use on-site gym Free on-site parking
05/10/2021
Full time
We have an exciting opportunity for a Senior Embedded Software Engineer to join our client, in Eastcote, Northamptonshire. My client works with some of the biggest names in elite sport. They are growing their passionate and enthusiastic team to work on commercial tech projects within the global sports industry. Working as part of this dedicated, multi-disciplined group, you will be involved in the development of greenfield solutions that will change and disrupt elements of the global sports industry forever. What they can offer the Senior Embedded Software Engineer: Forget working on a mesh network monitoring soil moisture level, or a set of scales that connect to Strava. Working for my client, the Senior Embedded Software Engineer will be working alongside initiative-driven problem solvers on exciting new and pre-release products set to change the world, beginning with elite sport. Reporting to the Lead Embedded Systems Engineer, your expertise will be vital to the direction and implementation of robust embedded systems. About the Senior Embedded Software Engineer: Maybe you have an opinion on makefiles versus the IDE, or you wish more (or fewer) people would use the ternary operator. You think an RTOS is overkill or the only way to provide reliable operation. Whoever you are, if you are self-motivated, interested in new and emerging technologies, and always looking to grow, then come and change the world with them. Apply to join now if you are looking to create a big impact within a global industry, and want to gain a real sense of ownership whilst working on cutting-edge, industry-changing projects. Senior Embedded Software Engineer requirements: 6+ years commercial experience developing low-level source code Bare metal C programming experience for embedded devices Degree in Computer Science, Electronic Engineering or related Experience taking a product from initial idea creation right through to production Automotive communications protocols e.g. CAN Ability to work well within a multi-disciplinary R&D team, as well as on individual projects Experience running and taking part in code reviews Familiarly with schematics and data sheets Familiarity with debugging embedded software using common test equipment (oscilloscope, logic analyser, protocol analyser etc.) Bonus Points… Experience with STM32 product family and architecture Experience with Unit Testing and Static Analysis Experience with Jira Experience with HDL (VHDL or Verilog) Experience with C#.NET Knowledge of SQL database design and administration Experience with Linux Benefits… Chance to work at a fast-growing tech start up within global sport Excellent career opportunities Great work culture and environment Support in learning relevant technologies 25 Days holiday Casual dress code Free to use on-site gym Free on-site parking
