We're working with a long-standing client in Langley who is looking to add an IT Support Technician to their team. We've partnered with this company for over six years and placed 46 IT professionals with them - 32 are still there today, which says a lot. They're ambitious, growing steadily, and genuinely invest in people who want to develop their careers. They're an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi-Academy Trust in Langley (SL3), where you'll be a key part of the local IT team. IT Support Technician - What will you be doing day-to-day? You'll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school's systems. It's a varied role - no two days are quite the same. You'll be supporting: Servers and core infrastructure Network and Wi-Fi End-user devices Cloud-based systems You'll work closely with both the wider IT team and on-site staff, building strong relationships and becoming a trusted go-to person for technical support. IT Support Technician - Key Responsibilities Managing incidents and service requests from start to finish Troubleshooting desktop and system issues, both remotely and in person, within agreed SLAs Supporting users with hardware and software queries (ticket, phone, or face-to-face) Keeping the ticketing system up to date with clear, accurate notes Developing your technical knowledge across the technologies the team supports Assisting with monitoring and routine maintenance tasks Keeping on top of timesheets and internal KPIs IT Support Technician - What they're looking for: At least 1 year's experience in an IT support role Experience in a customer-facing environment Strong communication skills - comfortable supporting users of all technical levels Someone proactive who can work independently when needed A positive attitude and willingness to learn Full driving licence and access to a vehicle Tech you'll be working with: Windows Server Active Directory Networking & Firewalls Azure Virtualisation Cyber Security
07/04/2026
Full time
We're working with a long-standing client in Langley who is looking to add an IT Support Technician to their team. We've partnered with this company for over six years and placed 46 IT professionals with them - 32 are still there today, which says a lot. They're ambitious, growing steadily, and genuinely invest in people who want to develop their careers. They're an established IT Managed Services provider supporting the Education sector. This role will be based onsite at a Multi-Academy Trust in Langley (SL3), where you'll be a key part of the local IT team. IT Support Technician - What will you be doing day-to-day? You'll be providing hands-on IT support to staff and pupils, making sure everything runs smoothly across the school's systems. It's a varied role - no two days are quite the same. You'll be supporting: Servers and core infrastructure Network and Wi-Fi End-user devices Cloud-based systems You'll work closely with both the wider IT team and on-site staff, building strong relationships and becoming a trusted go-to person for technical support. IT Support Technician - Key Responsibilities Managing incidents and service requests from start to finish Troubleshooting desktop and system issues, both remotely and in person, within agreed SLAs Supporting users with hardware and software queries (ticket, phone, or face-to-face) Keeping the ticketing system up to date with clear, accurate notes Developing your technical knowledge across the technologies the team supports Assisting with monitoring and routine maintenance tasks Keeping on top of timesheets and internal KPIs IT Support Technician - What they're looking for: At least 1 year's experience in an IT support role Experience in a customer-facing environment Strong communication skills - comfortable supporting users of all technical levels Someone proactive who can work independently when needed A positive attitude and willingness to learn Full driving licence and access to a vehicle Tech you'll be working with: Windows Server Active Directory Networking & Firewalls Azure Virtualisation Cyber Security
Network Manager West London Full Time Permanent We re working with one of London s most respected independent schools to appoint a Network Manager to a key senior IT role. This is a high-profile opportunity for a Network Manager to join a prestigious, high-performing environment where technology is taken seriously, infrastructure is business-critical, and standards are exceptionally high. You ll be stepping into a visible role with real ownership, supporting a complex estate while helping shape the future direction of IT across the organisation. For an experienced Network Manager or senior infrastructure professional, this is a standout opportunity to take on a broad, business-critical remit with genuine autonomy and impact. The role Reporting to the Director of Digital Strategy and IT, the Network Manager will take ownership of the organisation s technical infrastructure, acting as the senior technical escalation point and leading on network performance, infrastructure improvement, cloud services, security, and project delivery. What you ll be doing Own and manage the network and infrastructure estate Act as the senior escalation point for complex 3rd and 4th line issues Lead on wired and wireless networking, switching, routing and firewall configuration Support and develop both on-prem and cloud infrastructure Manage Active Directory, Azure AD and core identity services Oversee Microsoft 365, including Exchange, SharePoint, Teams and Intune Deliver infrastructure and IT projects from design through to implementation Work closely with internal stakeholders to scope and prioritise technical initiatives Take responsibility for cyber security controls, backups, disaster recovery and business continuity What they re looking for Significant experience in a senior infrastructure, network or systems role Strong networking knowledge across VLANs, switching, routing, firewalls and Wi-Fi Strong experience with Active Directory and Azure AD Strong Microsoft 365 and wider cloud services experience Experience with Microsoft Intune and device management A proven background in resolving complex technical issues Experience delivering technical projects successfully A confident communicator who can work effectively with both technical and non-technical stakeholders Particularly relevant experience HPE / Aruba networking Managing or mentoring technical engineers Working with external suppliers and contractors Backup, DR and cyber security solutions Previous experience in education or a school environment Why this role stands out Join an exceptionally reputable organisation Step into a senior, visible and trusted Network Manager role Take ownership of a broad and business-critical technical estate Combine hands-on technical leadership with project delivery and strategic input Package Monday to Thursday: 8:00am to 5:00pm Additional hours as reasonably required 28 days annual leave Bank holidays plus Christmas closure
26/03/2026
Full time
Network Manager West London Full Time Permanent We re working with one of London s most respected independent schools to appoint a Network Manager to a key senior IT role. This is a high-profile opportunity for a Network Manager to join a prestigious, high-performing environment where technology is taken seriously, infrastructure is business-critical, and standards are exceptionally high. You ll be stepping into a visible role with real ownership, supporting a complex estate while helping shape the future direction of IT across the organisation. For an experienced Network Manager or senior infrastructure professional, this is a standout opportunity to take on a broad, business-critical remit with genuine autonomy and impact. The role Reporting to the Director of Digital Strategy and IT, the Network Manager will take ownership of the organisation s technical infrastructure, acting as the senior technical escalation point and leading on network performance, infrastructure improvement, cloud services, security, and project delivery. What you ll be doing Own and manage the network and infrastructure estate Act as the senior escalation point for complex 3rd and 4th line issues Lead on wired and wireless networking, switching, routing and firewall configuration Support and develop both on-prem and cloud infrastructure Manage Active Directory, Azure AD and core identity services Oversee Microsoft 365, including Exchange, SharePoint, Teams and Intune Deliver infrastructure and IT projects from design through to implementation Work closely with internal stakeholders to scope and prioritise technical initiatives Take responsibility for cyber security controls, backups, disaster recovery and business continuity What they re looking for Significant experience in a senior infrastructure, network or systems role Strong networking knowledge across VLANs, switching, routing, firewalls and Wi-Fi Strong experience with Active Directory and Azure AD Strong Microsoft 365 and wider cloud services experience Experience with Microsoft Intune and device management A proven background in resolving complex technical issues Experience delivering technical projects successfully A confident communicator who can work effectively with both technical and non-technical stakeholders Particularly relevant experience HPE / Aruba networking Managing or mentoring technical engineers Working with external suppliers and contractors Backup, DR and cyber security solutions Previous experience in education or a school environment Why this role stands out Join an exceptionally reputable organisation Step into a senior, visible and trusted Network Manager role Take ownership of a broad and business-critical technical estate Combine hands-on technical leadership with project delivery and strategic input Package Monday to Thursday: 8:00am to 5:00pm Additional hours as reasonably required 28 days annual leave Bank holidays plus Christmas closure
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
03/10/2025
Full time
We have an exciting opportunity for a Senior IT Support Engineer to join our well-established client in Saint Leonards, East Sussex. MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 32 are still with the company! Extremely ambitious company, and they're very interested in having individuals join their team, who are keen to progress and succeed. (The vast majority of our candidates have progressed in a short space of time!) Exciting and varied role: We're looking for a Senior IT Support Engineer who has the gravitas to be able to interact with local management and also visit clients' sites. We estimate 1 day per week with clients, 2 days per week on desk escalations and 2 days per week on projects, although this will vary from week to week in line with demand across the organisation. This needs to be a real team player who can cope with a fluid and changing workload. Senior IT Support Engineer - Job Purpose: To provide expert technical support for day-to-day client technical issues, as well as the delivery of projects. This role focuses on resolving complex issues, ensuring smooth system integrations, and driving continuous improvement in processes to meet client needs and optimise performance. Senior IT Support Engineer - Principal Responsibilities: Escalation route for technical queries from the level 1 & 2 engineers. Delivering project work as defined by the Head of Project Management Mobilising as a team & communicating effectively through the relevant channels in the event of high-risk business critical P1 outage or security incident Although there won't be an expectation to answer calls regularly, you will be placed in the 3rd tier phone queue in the event of busy periods Part of your role will require you to tackle proactive tasks such as Firmware Upgrades/Process Development/Project Delivery/Recurring infrastructure checks You must be able to work as a team alongside other engineers with a combined goal of continuous service improvement & innovation Likelihood of being enrolled on a Change Advisory Board & part responsible for managing change & risk on the service desk Senior IT Support Engineer - Qualifications and Experience: MSP experience or a customer-centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/IP stack, concept of VLANs and firewalls, wireless configurations 5+ years of technical helpdesk environment Firewall Implementations -Fortigate/Cisco/SonicWall/Watchguard Backup Solutions - Azure/Veeam Virtualisation - Hyper-V, VMware, AVD, RDS In-depth Knowledge of O365 suite & MFA Able to answer complex Networking questions.
A highly reputable school based in East London is seeking a Network Manager to join them on a permanent basis. Network Manager job purpose: To be the team lead and escalation point for service delivery to customer-specific site, working closely with all service engineers and account managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Problem ownership with clear, concise customer communication whilst managing expectations by that in person, over the phone or via remote connectivity. Ensure support tickets are responded to within agreed customer SLA's and engineers are mentored and developed. Network Manager main responsibilities: Primary escalation point for all engineers within the customer site team Primary technical support advisory to the Operations Lead on all service-related incidents and problems Primary responsibility for guiding through major impacting service incidents, owning the investigation, diagnosis, identified of root cause and rollout of mitigating actions to permanently fix the underlying issue (working with HQ escalation where required) Be responsible for identifying opportunities within the customer site to work with account manager and service team to remove underlying issues affecting user experience, owning and following through to completion the rollout of any permanent fix Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Responsible for direct leadership of a team of engineers including; identification of skills gaps, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-in's, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations Network Manager qualifications and knowledge: 2 years of experience as a senior engineer/Manager supporting schools or colleges with previous experience at other levels Experience in managing or supporting projects Experience of working in a customer-facing role Familiar with working with SLA's to meet customer and requirements GSCE Maths and English DBS Enhanced clearance We are keen to hear from candidates with the following job titles: IT Support / Network Manager / 2nd Line Support / 3rd Line Support / IT Manager / Education Manager / Project Manager
06/10/2021
Full time
A highly reputable school based in East London is seeking a Network Manager to join them on a permanent basis. Network Manager job purpose: To be the team lead and escalation point for service delivery to customer-specific site, working closely with all service engineers and account managers to meet customer requirements efficiently and strive to resolve customer issues by delivering the right solutions first time, on time, every time. Problem ownership with clear, concise customer communication whilst managing expectations by that in person, over the phone or via remote connectivity. Ensure support tickets are responded to within agreed customer SLA's and engineers are mentored and developed. Network Manager main responsibilities: Primary escalation point for all engineers within the customer site team Primary technical support advisory to the Operations Lead on all service-related incidents and problems Primary responsibility for guiding through major impacting service incidents, owning the investigation, diagnosis, identified of root cause and rollout of mitigating actions to permanently fix the underlying issue (working with HQ escalation where required) Be responsible for identifying opportunities within the customer site to work with account manager and service team to remove underlying issues affecting user experience, owning and following through to completion the rollout of any permanent fix Provide level 2 server, network and desktop technical support, diagnosing customer issues and providing a high level of first-time fix Responsible for direct leadership of a team of engineers including; identification of skills gaps, development and implementation of training programme at both individual and team level, tangible reporting to show a service improvement link between programme and individual performance Responsible for performance management of a team, regular score check-in's, regular performance reviews both at individual and team level, highlighting areas for improved achievement, as well as introducing performance development plans and where necessary managing disciplinary reviews, reviews including performance grading and salary recommendations Network Manager qualifications and knowledge: 2 years of experience as a senior engineer/Manager supporting schools or colleges with previous experience at other levels Experience in managing or supporting projects Experience of working in a customer-facing role Familiar with working with SLA's to meet customer and requirements GSCE Maths and English DBS Enhanced clearance We are keen to hear from candidates with the following job titles: IT Support / Network Manager / 2nd Line Support / 3rd Line Support / IT Manager / Education Manager / Project Manager
We have an exciting opportunity for a Senior Embedded Software Engineer to join our client, in Eastcote, Northamptonshire. My client works with some of the biggest names in elite sport. They are growing their passionate and enthusiastic team to work on commercial tech projects within the global sports industry. Working as part of this dedicated, multi-disciplined group, you will be involved in the development of greenfield solutions that will change and disrupt elements of the global sports industry forever. What they can offer the Senior Embedded Software Engineer: Forget working on a mesh network monitoring soil moisture level, or a set of scales that connect to Strava. Working for my client, the Senior Embedded Software Engineer will be working alongside initiative-driven problem solvers on exciting new and pre-release products set to change the world, beginning with elite sport. Reporting to the Lead Embedded Systems Engineer, your expertise will be vital to the direction and implementation of robust embedded systems. About the Senior Embedded Software Engineer: Maybe you have an opinion on makefiles versus the IDE, or you wish more (or fewer) people would use the ternary operator. You think an RTOS is overkill or the only way to provide reliable operation. Whoever you are, if you are self-motivated, interested in new and emerging technologies, and always looking to grow, then come and change the world with them. Apply to join now if you are looking to create a big impact within a global industry, and want to gain a real sense of ownership whilst working on cutting-edge, industry-changing projects. Senior Embedded Software Engineer requirements: 6+ years commercial experience developing low-level source code Bare metal C programming experience for embedded devices Degree in Computer Science, Electronic Engineering or related Experience taking a product from initial idea creation right through to production Automotive communications protocols e.g. CAN Ability to work well within a multi-disciplinary R&D team, as well as on individual projects Experience running and taking part in code reviews Familiarly with schematics and data sheets Familiarity with debugging embedded software using common test equipment (oscilloscope, logic analyser, protocol analyser etc.) Bonus Points… Experience with STM32 product family and architecture Experience with Unit Testing and Static Analysis Experience with Jira Experience with HDL (VHDL or Verilog) Experience with C#.NET Knowledge of SQL database design and administration Experience with Linux Benefits… Chance to work at a fast-growing tech start up within global sport Excellent career opportunities Great work culture and environment Support in learning relevant technologies 25 Days holiday Casual dress code Free to use on-site gym Free on-site parking
05/10/2021
Full time
We have an exciting opportunity for a Senior Embedded Software Engineer to join our client, in Eastcote, Northamptonshire. My client works with some of the biggest names in elite sport. They are growing their passionate and enthusiastic team to work on commercial tech projects within the global sports industry. Working as part of this dedicated, multi-disciplined group, you will be involved in the development of greenfield solutions that will change and disrupt elements of the global sports industry forever. What they can offer the Senior Embedded Software Engineer: Forget working on a mesh network monitoring soil moisture level, or a set of scales that connect to Strava. Working for my client, the Senior Embedded Software Engineer will be working alongside initiative-driven problem solvers on exciting new and pre-release products set to change the world, beginning with elite sport. Reporting to the Lead Embedded Systems Engineer, your expertise will be vital to the direction and implementation of robust embedded systems. About the Senior Embedded Software Engineer: Maybe you have an opinion on makefiles versus the IDE, or you wish more (or fewer) people would use the ternary operator. You think an RTOS is overkill or the only way to provide reliable operation. Whoever you are, if you are self-motivated, interested in new and emerging technologies, and always looking to grow, then come and change the world with them. Apply to join now if you are looking to create a big impact within a global industry, and want to gain a real sense of ownership whilst working on cutting-edge, industry-changing projects. Senior Embedded Software Engineer requirements: 6+ years commercial experience developing low-level source code Bare metal C programming experience for embedded devices Degree in Computer Science, Electronic Engineering or related Experience taking a product from initial idea creation right through to production Automotive communications protocols e.g. CAN Ability to work well within a multi-disciplinary R&D team, as well as on individual projects Experience running and taking part in code reviews Familiarly with schematics and data sheets Familiarity with debugging embedded software using common test equipment (oscilloscope, logic analyser, protocol analyser etc.) Bonus Points… Experience with STM32 product family and architecture Experience with Unit Testing and Static Analysis Experience with Jira Experience with HDL (VHDL or Verilog) Experience with C#.NET Knowledge of SQL database design and administration Experience with Linux Benefits… Chance to work at a fast-growing tech start up within global sport Excellent career opportunities Great work culture and environment Support in learning relevant technologies 25 Days holiday Casual dress code Free to use on-site gym Free on-site parking
