Interactive Brokers
Infrastructure & Operations - Platform Engineer - Support London, UK Location and Hours 20 Fenchurch Street, London, EC3M 8AF Coverage between 7:30 am - 6 pm (hours to be agreed), Monday - Friday (currently a Hybrid model) Essential Job Functions Provide technical assistance and support for reported issues related to computer systems, software, and hardware promptly to meet departmental SLAs. Use all available means to assist users, including telephone, email, in-person support, and remote support tools. Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees. Install operating systems, applications, hardware drivers, and customise system settings in accordance with departmental standards. Analyse problems using troubleshooting skills and diagnostic tools to identify the root cause and implement permanent solutions to prevent recurrence. Document issue resolutions in the departmental knowledge base for future reference and contribute to the creation of self-help articles for employee access. Provide timely updates on all activity for assigned incidents, including user contact attempts and resolution details, within the incident management system. Escalate incidents to other support teams where necessary. Participate in departmental or firmwide projects as instructed by the IT Department management. Contribute to departmental productivity and development objectives by participating in training programmes and team meetings. Interface with employees, supervisors, directors, and C-level executives, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolve problem situations in a professional manner. Maintain excellent verbal communication skills, with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organisation. Participate in the assigned schedule to ensure coverage. Knowledge, Education and Skills Required Associate's Degree in Computer Science or a related field preferred. A+, Network+, Microsoft, and VMware certifications preferred. Proven technical support experience. Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Strong organisational, prioritisation, and multitasking abilities. Expected to be a team player who shares knowledge for collective growth. Able to communicate technical concepts to non-technical stakeholders. Must possess strong interpersonal and communication (written and oral) skills, along with a client service-oriented approach. Pays close attention to detail, displays flexibility, works independently, and demonstrates self-direction and initiative. Displays resourcefulness when solutions are not immediately evident and takes initiative to resolve problems independently. Ability to manage multiple high-priority initiatives in a fast-paced, highly technical environment. Technical Experience Required Strong knowledge of Microsoft Windows desktop operating systems. Strong diagnostic and troubleshooting skills, with an innate curiosity and interest in IT. Strong knowledge of the Microsoft Office suite. Working knowledge of Entra ID and Azure services. Working knowledge of administrative scripting (PowerShell, Python, etc.). Working knowledge of Intune packaging and PC deployments. Working knowledge of the TCP/IP protocol stack and Wi-Fi. Working knowledge of DNS and DHCP. Working knowledge of supporting PCs in an Active Directory environment. Working knowledge of the Office 365 cloud application suite. Working knowledge of desktop imaging, application deployment, and hard drive encryption. Working knowledge of Active Directory, domains, and group policies. Benefits Career support and development Salary commensurate with experience Performance-based discretionary cash bonus scheme Discretionary stock grant Group Life Assurance cover Group Income Protection Occupational pension scheme based on gross earnings Annual leave above the statutory minimum, increasing with service Daily company-paid lunch and healthy snack options (when working from the office) Access to Private Medical Insurance, Dental Plan, and/or Health Cash Plan (including dependants) Travel season ticket loans Cycle to work scheme Subject to successful completion of the probation period Interactive Brokers is an Equal Opportunity Employer committed to providing a diverse, equitable, and inclusive workplace for its employees.
Infrastructure & Operations - Platform Engineer - Support London, UK Location and Hours 20 Fenchurch Street, London, EC3M 8AF Coverage between 7:30 am - 6 pm (hours to be agreed), Monday - Friday (currently a Hybrid model) Essential Job Functions Provide technical assistance and support for reported issues related to computer systems, software, and hardware promptly to meet departmental SLAs. Use all available means to assist users, including telephone, email, in-person support, and remote support tools. Resolve issues related to desktops, laptops, virtual machines, smartphones, scanners, printers, and other peripherals used by employees. Install operating systems, applications, hardware drivers, and customise system settings in accordance with departmental standards. Analyse problems using troubleshooting skills and diagnostic tools to identify the root cause and implement permanent solutions to prevent recurrence. Document issue resolutions in the departmental knowledge base for future reference and contribute to the creation of self-help articles for employee access. Provide timely updates on all activity for assigned incidents, including user contact attempts and resolution details, within the incident management system. Escalate incidents to other support teams where necessary. Participate in departmental or firmwide projects as instructed by the IT Department management. Contribute to departmental productivity and development objectives by participating in training programmes and team meetings. Interface with employees, supervisors, directors, and C-level executives, employing a high degree of tact and diplomacy to promote a positive image of the department. Resolve problem situations in a professional manner. Maintain excellent verbal communication skills, with the ability to communicate effectively with technical and non-technical colleagues at all levels of the organisation. Participate in the assigned schedule to ensure coverage. Knowledge, Education and Skills Required Associate's Degree in Computer Science or a related field preferred. A+, Network+, Microsoft, and VMware certifications preferred. Proven technical support experience. Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Strong organisational, prioritisation, and multitasking abilities. Expected to be a team player who shares knowledge for collective growth. Able to communicate technical concepts to non-technical stakeholders. Must possess strong interpersonal and communication (written and oral) skills, along with a client service-oriented approach. Pays close attention to detail, displays flexibility, works independently, and demonstrates self-direction and initiative. Displays resourcefulness when solutions are not immediately evident and takes initiative to resolve problems independently. Ability to manage multiple high-priority initiatives in a fast-paced, highly technical environment. Technical Experience Required Strong knowledge of Microsoft Windows desktop operating systems. Strong diagnostic and troubleshooting skills, with an innate curiosity and interest in IT. Strong knowledge of the Microsoft Office suite. Working knowledge of Entra ID and Azure services. Working knowledge of administrative scripting (PowerShell, Python, etc.). Working knowledge of Intune packaging and PC deployments. Working knowledge of the TCP/IP protocol stack and Wi-Fi. Working knowledge of DNS and DHCP. Working knowledge of supporting PCs in an Active Directory environment. Working knowledge of the Office 365 cloud application suite. Working knowledge of desktop imaging, application deployment, and hard drive encryption. Working knowledge of Active Directory, domains, and group policies. Benefits Career support and development Salary commensurate with experience Performance-based discretionary cash bonus scheme Discretionary stock grant Group Life Assurance cover Group Income Protection Occupational pension scheme based on gross earnings Annual leave above the statutory minimum, increasing with service Daily company-paid lunch and healthy snack options (when working from the office) Access to Private Medical Insurance, Dental Plan, and/or Health Cash Plan (including dependants) Travel season ticket loans Cycle to work scheme Subject to successful completion of the probation period Interactive Brokers is an Equal Opportunity Employer committed to providing a diverse, equitable, and inclusive workplace for its employees.
Interactive Brokers
Client Operations - Technical Assistance Associate I London, UK Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services, is looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem solving and troubleshooting technical and software issues, able to recognize, investigate, and escalat e client reported issues related to our platforms. Responsibilities Providing support to clients through phone, chats, and tickets Technical and functional support for the Interactive Brokers' platforms Desktop applications (Windows, macOS, and Linux) Mobile applications (Android and iOS) Troubleshooting and support for Interactive Brokers' web based offerings Problem management with a focus on wide scale technical issues Requirements Languages: fluency in English and German or French is a must. Any other European language is a plus. Bachelor's degree, preferred if in a technical field. 2+ years in client facing support role 2+ years' experience working with Windows, Mac, software support, and connectivity support Excellent verbal and written communication skills and the ability to work effectively in a team environment Experience working with support ticketing systems Adaptable to a constantly changing technical environment Initiative and desire to learn new skills/technologies and remain up to date with the latest trends A genuine passion for solving technical problems Experience with financial products and services is a plus. Benefits Career support and development Salary commensurate with experience Performance based discretionary cash bonus scheme Discretionary stock grant Group Life Assurance cover Group Income Protection Gross pension scheme at 5% employer, 4% employee Daily company subsidised lunch and healthy snack options throughout the day (when working from the office) Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan Travel season ticket loans Cycle to work scheme On successful completion of the probationary period Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.
Client Operations - Technical Assistance Associate I London, UK Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services, is looking for someone to join the Client Technical Support Team with German or French as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem solving and troubleshooting technical and software issues, able to recognize, investigate, and escalat e client reported issues related to our platforms. Responsibilities Providing support to clients through phone, chats, and tickets Technical and functional support for the Interactive Brokers' platforms Desktop applications (Windows, macOS, and Linux) Mobile applications (Android and iOS) Troubleshooting and support for Interactive Brokers' web based offerings Problem management with a focus on wide scale technical issues Requirements Languages: fluency in English and German or French is a must. Any other European language is a plus. Bachelor's degree, preferred if in a technical field. 2+ years in client facing support role 2+ years' experience working with Windows, Mac, software support, and connectivity support Excellent verbal and written communication skills and the ability to work effectively in a team environment Experience working with support ticketing systems Adaptable to a constantly changing technical environment Initiative and desire to learn new skills/technologies and remain up to date with the latest trends A genuine passion for solving technical problems Experience with financial products and services is a plus. Benefits Career support and development Salary commensurate with experience Performance based discretionary cash bonus scheme Discretionary stock grant Group Life Assurance cover Group Income Protection Gross pension scheme at 5% employer, 4% employee Daily company subsidised lunch and healthy snack options throughout the day (when working from the office) Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan Travel season ticket loans Cycle to work scheme On successful completion of the probationary period Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.