University of Sunderland in London

Full Time (37 hours per week) Salary: £31,153 - £36,169 per annum Location: Canary Wharf, London Ref No: USL314 Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT Support Engineer! As an IT Support Engineer you will be responsible for maintaining and improving the IT and AV provision at the University of Sunderland in London (UoSiL) that underpins the service delivery to students, staff and visitors. You will have previous experience of working in a busy IT environment supporting customers with multiple technologies, alongside excellent attention to detail, analytical and communication skills. In addition you will have a demonstrable understanding of the importance of customer service skills in the context of the IT environment. For all IT-related essential and desirable criteria, please check the attached Job Description on the job vacancy page.  At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access. If you’re interested, up for the challenge and want to know more, please  go to our job vacancies page http://jobs.sunderland.ac.uk/USL314  or by clicking the apply button below.  For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk .   Closing Date: 26 January 2020, midnight Interviews: TBC Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System.  Should you therefore require further information, please visit the Home Office website www.gov.uk

Full Time (37 hours per week for nominal purposes) Salary: £36,961 - £44,352 per annum Location: Canary Wharf, London Ref No: USL312   Would you like to work in a modern higher education institution where student experience, customer service, academic quality, value for money and continuous improvement are at the forefront of how we make our decisions? If your answer is ‘yes’, we have an exciting opportunity for you to join us and experience it all for yourself by joining us as an IT and Systems Manager!  As the IT and Systems Manager, you will be responsible for the operations of two very important teams: IT and Business Support Services. It’ll be within your scope to make sure that the services are efficient and suitable for our staff and students’ needs. You will use your leadership and management skills to develop your staff and services and to work in partnership with others across the University.  You will have demonstrable experience of working within a formal ICT service delivery environment, ideally within higher education as well as experience in managing and developing an effective team in a complex environment. In addition, you will have strong technical competence, excellent analytical and troubleshooting skills as well as a proven understanding of, and commitment to, the delivery of effective customer service. For all IT-related essential and desirable criteria, please check the Job Description attached to the vacancy on our jobs page.  At the University of Sunderland in London, we offer you a unique opportunity to work with friendly and dedicated people and to have a real invaluable impact on our students’ learning experience and upon our success. We also offer you our commitment to training and development, a generous annual leave provision and our location in Canary Wharf with many transport links for easy access. If you’re interested, up for the challenge and want to know more, please go to our jobs vacancies page http://jobs.sunderland.ac.uk/USL312 For an informal conversation about the role, you can contact Wouter Bouwer, Assistant Head of Student Administration and Systems (IT and Systems) via email at wouter.bouwer@sunderland.ac.uk Closing Date: Sunday, 19 January 2020 at midnight    Interviews:TBC   Please note that this role is not eligible for Tier 2 sponsorship in accordance with the Home Office Points Based Immigration System.  Should you therefore require further information, please visit the Home Office website www.gov.uk