NBI Partnership

Desktop Support Engineer The Norwich Bioscience Institutes Partnership (NBIP) has an exciting opportunity for a Desktop Support Engineer to join their busy Computing and Information Services department. Background: The Norwich Bioscience Institutes are a cluster of internationally renowned research organisations, working to tackle major challenges of the 21st Century - the sustainability of our environment, our food supplies and healthy ageing. The NBI Partnership provides high quality, non-scientific support services for the diverse community of staff, students and visiting workers at the Institutes (the Earlham Institute, John Innes Centre, Sainsbury Laboratory and Quadram Institute) and for the NBI Partnership. Based on the Norwich Research Park amongst 230 hectares of parkland, you will be joining a committed, professional and welcoming team. In addition, you will enjoy a competitive salary and annual leave, our defined contribution pension scheme, excellent recreational facilities and a range of other employee benefits. NBI Computing Services are a group of computing professionals who provide a complete service in computing to all sections of the Norwich Bioscience Institutes including scientific, engineering and administrative personnel. The role: The successful applicant will join the team providing first and second-line computing support to the computer users of the Norwich Bioscience Institutes (NBI). The post-holder will be working mainly on second-line work predominantly with Microsoft Windows PCs and their applications, but Apple Mac, Linux and mobile devices are also supported. The post-holder will take part in covering a first-line Helpdesk on a rota basis. The ideal candidate: The ideal candidate will have in-depth knowledge of Windows 10 and understand the internal workings of PCs. An Edexcel Advanced Diploma in ICT/Computing Degree (or equivalent) is essential. As this is a customer facing role, the successful candidate must be able to present a positive image of themselves and the Partnership, communicate clearly and take responsibility for addressing colleagues' requests and following through to resolution. Additional information: Salary on appointment will be within the range £25,568 to £27,815 per annum depending on qualifications and experience. This is a full-time post offered on an indefinite basis. Please complete the NBI Application Form or submit your CV and a covering letter. For further information and details of how to apply, please visit our website by clicking the 'apply' button. Applicants must have the right to work in the UK as we do not hold a Sponsorship Licence. The NBI Partnership is an equal opportunities and disability confident employer. We are committed to attracting, recruiting and retaining the best talent, and welcome all applications. The closing date for applications will be 18 th October 2021