USER TESTING LIMITED

What You'll Do Own the Internal Developer Platform (IDP) as a product, including roadmap, platform capabilities, and developer facing workflows. Design and evolve the software delivery lifecycle, including CI/CD, automated validation, release orchestration, and rollback mechanisms. Build and maintain paved road workflows that enable self service for common tasks (service creation, environment provisioning, deployment, observability, incident response). Define and manage a platform service catalog and APIs, enabling discoverability and standardization across teams. Improve developer feedback loops by strengthening observability, diagnosability, and actionable signals across build and runtime systems. Establish platform guardrails and standards that balance consistency with team autonomy. Drive adoption of platform capabilities through usability, documentation, and close collaboration with engineering teams. Build and operate an Agentic Developer Platform that applies AI to delivery insights, workflow automation, developer assistance, and safe, policy aware actions. Ensure AI powered workflows include clear boundaries, human in the loop controls where needed, and observable outcomes. What We're Looking For Strong experience owning and delivering production systems or platforms end to end. Experience building or evolving Internal Developer Platforms, CI/CD systems, or developer tooling ecosystems. Ability to design for self service, adoption, and developer usability, not just technical correctness. Proficiency in Node.js, Python, or Go. Experience with cloud infrastructure and containerized environments. Strong systems thinking across software delivery, observability, and automation. Ability to navigate ambiguity and drive technical direction independently across teams. Product mindset: you care about developer experience, adoption, and measurable outcomes. Nice to Have: Experience with Kubernetes, Terraform, or AWS. Nice to Have: Experience improving software delivery performance at scale (e.g., lead time, reliability, deployment safety). Nice to Have: Background in backend or distributed systems. Nice to Have: Familiarity with observability practices and feedback loop design. Nice to Have: Experience applying AI to engineering workflows, including LLM powered agents, developer assistance systems, and automated workflows with built in safeguards and evaluation. Why This Role Own the platform: shape and evolve the Internal Developer Platform used across UserTesting.High impact: your work defines how engineering teams build, ship, and operate software.Platform as a product: influence roadmap, adoption, and developer experience end to end.Agentic future: build real, production grade AI capabilities into the developer workflow. Equal Opportunity Employer Statement UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.