First Recruitment Group

A leading recruitment agency in the United Kingdom is seeking a skilled APEX Developer. The ideal candidate will design and develop applications using Oracle APEX or Salesforce APEX. This role requires proven experience in APEX development, strong SQL skills, and the ability to translate business requirements into functional solutions. The position offers a collaborative environment and opportunities for professional growth.

Drive Service Desk performance, enhance digital support, and reduce ticket demand through impactful enablement and training. Our Client has a requirement for a Service Desk Enablement & Digital Support, who will be required to work on a contract basis in Warrington. Role Purpose : This role sits within the Service Desk function and acts as a bridge between Service Desk analysts, IT service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered for this position. Job Role Responsibilities: Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service Desk leadership, resolver groups and business stakeholders to understand support needs, reduce friction and improve the end-user digital support journey. Drive behaviour change so that Service Desk tools, knowledge articles, request forms, automation, digital support channels and support processes are used consistently and effectively. Design and own a structured Service Desk training and enablement programme aligned to L1/L2 support needs, ITSM processes and customer service expectations. Deliver a mix of instructor-led training, workshops, floorwalking, knowledge refreshers and self-service learning content for Service Desk analysts and end users. Build capability across Service Desk areas including triage, ticket categorisation, escalation quality, request fulfilment, knowledge use, communication standards and first-contact resolution. Support ongoing development plans for Service Desk analysts, including new starters, cross-training and process change adoption. Promote automation and digital tools that reduce repetitive manual effort, improve ticket routing, increase accuracy and speed up common request fulfilment. Partner with automation, ServiceNow, Microsoft 365 and resolver teams to identify high-value Service Desk use cases such as password resets, access requests, onboarding tasks, reporting, notifications, knowledge prompts and guided support. Support rollout, communications, analyst training and user guidance for new Service Desk automation, digital support tools and productivity improvements. Identify and promote practical digital support improvements and productivity hacks that help analysts resolve tickets faster and improve the customer experience. Own and develop Service Desk digital knowledge content within the IT SharePoint / IT Hub, ensuring it is accurate, accessible and aligned to common support queries. Create and maintain knowledge articles, analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance. Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards. Partner with Business Communication teams to deliver clear IT service updates, by producing regular IT newsletters, known issue communications and adoption campaigns that are concise, plain-English and user-centred. Use ticket trends, digital support analytics and analyst feedback to identify knowledge gaps and prioritise content that reduces repeat contacts and avoidable tickets. Act as a key interface between the Service Desk, resolver teams, IT service owners and business users for enablement and digital support initiatives. Engage with business users to promote self-service, improve request quality and increase awareness of available IT digital support channels. Define and track Service Desk enablement and digital support KPIs such as training participation and completion, analyst confidence, knowledge article usage, self-service adoption, automation uptake and benefits within the Service Desk team. Use Service Desk insights, ticket trends, digital support analytics, feedback and operational reporting to refine training plans, improve user experience and identify priority Service Desk automation and improvement opportunities. Experience / Skills / Knowledge / Qualifications: Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication. Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams, Copilot, Power Platform and knowledge-sharing platforms to support digital enablement. Experience with Service Desk or ITSM tooling, preferably ServiceNow, including knowledge articles, catalogues, forms, workflows, digital support channels or reporting. Experience designing and delivering training, enablement or process adoption activity for technical support teams. Experience creating digital learning and support content such as analyst guides, end-user guidance, videos, FAQs and process documentation. Desirable Experience supporting ServiceNow enhancements, administration, reporting, knowledge management, catalogue improvements or digital support workflows. Experience using analytics, ticket data, digital support metrics or feedback tools to identify trends, training needs and service improvement opportunities. Knowledge of digital adoption frameworks, change management approaches or user enablement methods. Relevant industry certifications such as ITIL Service Management, PRINCE2, Agile, Microsoft 365 or Power Platform. Company Information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Service Desk Enablement & Digital Support looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

First Recruitment Group is seeking a Business Support Data Analyst to join their team in Immingham, North Lincolnshire. This role focuses on data analysis and supporting business operations with key responsibilities including building Power BI dashboards and providing administrative help to the Business Support team. The ideal candidate will have strong skills in Power BI and Microsoft 365, along with experience in SAP. This full-time role requires working on-site at the company location, with no hybrid options available.

Traffic Signal Engineer/ ITS Lead Matlock, Derbyshire (Hybrid Working) Initial 3 month contract with strong likelihood of rolling 3-month extensions Role Overview An experienced Intelligent Transport Systems (ITS) / Traffic Signal Engineer is required to lead ITS delivery, working closely with the client Design Manager and a wider ITS engineering team to develop opportunities and deliver high-quality designs. The successful candidate will play a key leadership role in coordinating ITS activities, managing workload delivery, and ensuring the successful design, testing, and implementation of traffic signal and ITS systems. Key Responsibilities Lead ITS design delivery in collaboration with the client Design Manager Liaise with the Design Manager in the delivery and management of the forward programme of work Coordinate with the wider ITS team to bring in additional resources when required Undertake and lead ITS and traffic signal designs, including progress reporting Carry out Third Party Checks (e.g. S38 and S278 works) Support Factory / Configuration Acceptance Testing (FAT/CAT) Conduct Site Acceptance Testing (SAT) Undertake MOVA validation Desired Experience Strong experience in ITS and traffic signal engineering Experience delivering traffic signal and ITS design projects Knowledge of traffic signal control systems, including MOVA Experience supporting design approvals, testing, and commissioning Ability to coordinate and support technical delivery teams Delivers Solutions Customer Focus Complex Problem Solver Strategic Mindset Strong Interpersonal Skills Situational Adaptability Resilience Passion for innovation and technical excellence Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Traffic Signal Engineer looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included. Sector: Commercial, Admin & Office Support

Lead end-to-end capital engineering projects-driving safe, compliant delivery from concept to commissioning while balancing cost, risk, and stakeholder priorities. Our Client has a requirement for a Project Engineer (Electrical biased), who will be required to work on a 12 month contract basis in Leven. Role Overview Lead and deliver capital engineering projects from concept through to commissioning and handover, ensuring safe, compliant, and efficient project execution aligned with business objectives. Key Responsibilities Project Delivery & Management Lead capital engineering projects from concept through to commissioning and handover. Develop and manage project plans, budgets, schedules, and risk mitigation activities. Take ownership of project delivery, ensuring progress is maintained and priorities are managed across multiple projects. Control project scope, costs, and timelines, including managing and approving change where required. Safety & Compliance Ensure all work is delivered in compliance with site safety standards, construction regulations, and relevant industrial safety legislation. Champion a strong safety culture across project design, implementation, and asset lifecycle. Lead incident investigations, root cause analysis, and completion of corrective and preventative actions. Engineering & Technical Delivery Translate business and operational needs into clear technical requirements and engineering specifications. Apply engineering expertise to develop practical, compliant solutions for industrial applications. Manage external design partners and contractors to ensure designs and installations meet project requirements and quality standards. Lead design reviews and ensure the technical integrity of engineering solutions. Collaborate with technical specialists to ensure compliance with internal standards and external legislation. Interpret engineering drawings and support validation of installations and systems. Identify opportunities for cost reduction, sustainability improvements, and process efficiency through engineering solutions. Build and lead multi-disciplinary project teams and maintain robust project documentation and reporting. Provide regular project status updates using established reporting tools and frameworks. Capture project learnings and support continuous improvement of engineering standards, tools, and ways of working. Stakeholder & Commercial Management Manage relationships with operational, leadership, senior leadership, suppliers, contractors, procurement, and finance teams. Balance conflicting stakeholder priorities while keeping all relevant parties informed of schedule, cost, and risk. Manage supplier and contractor performance across safety, quality, cost, scope, and delivery. Support contract administration, commercial risk management, budget control, cash flow forecasting, and value delivery. Contribute to financial evaluations such as ROI and NPV analysis where needed. Skills Strong project management skills, including planning, budgeting, scheduling, risk management, and change control. Ability to manage multiple engineering projects simultaneously and prioritise effectively based on business risk. Sound technical engineering knowledge in a relevant discipline, with broad awareness of mechanical, electrical, civil, process, and control systems. Ability to translate operational or business needs into clear technical requirements and engineering specifications. Experience reviewing engineering designs, interpreting technical drawings, and ensuring technical quality and compliance. Strong knowledge of health, safety, and construction compliance requirements within an industrial environment. Ability to lead and promote a positive safety culture across project teams, contractors, and stakeholders. Effective problem-solving skills, with the ability to identify practical, compliant, and value-driven engineering solutions. Strong stakeholder management and communication skills, with the ability to work across operators, leadership teams, suppliers, and contractors. Ability to lead cross-functional and multi-disciplinary teams to deliver successful project outcomes. Commercial awareness, including supplier management, budget control, cost assessment, and contract administration. Financial understanding to support forecasting, contingency planning, ROI, and NPV analysis. Strong organisational skills and attention to detail, particularly in project documentation, reporting, and governance. Ability to identify and drive continuous improvement, including better tools, templates, standards, and ways of working. Good digital literacy, including Microsoft 365, MS Project, SharePoint, SAP DEP, and familiarity with AutoCAD. Personal strengths including communication, teamwork, resilience, adaptability, and a proactive approach to delivery. Education Degree in Engineering, preferably Electrical Engineering. Other relevant engineering disciplines will also be considered. HND/HNC in a relevant engineering discipline, combined with suitable practical experience, will also be considered. Chartered Engineer status, or progress towards chartership, is desirable but not essential. Project Management qualification such as APM PMQ (or equivalent), or willingness to work towards this, is desirable. NEBOSH Certificate, or similar health and safety qualification, is desirable. We are an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

First Recruitment Group is seeking a Project Engineer (Electrical biased) for a 12-month contract in Leven, UK. The role involves leading capital engineering projects from concept to commissioning, managing project plans and budgets, ensuring safety compliance, and working collaboratively with stakeholders. Ideal candidates will have a degree in Engineering, strong project management skills, technical engineering knowledge, and good communication abilities. This position will offer a dynamic work environment and the chance to work on impactful engineering projects.

A leading recruitment firm is looking for an experienced Traffic Signal Engineer/ITS Lead to lead the design delivery of Intelligent Transport Systems (ITS). The successful candidate will coordinate activities, manage workload delivery, and ensure high-quality designs of traffic signal and ITS systems. This role involves collaboration with the Design Manager and requires strong experience in ITS engineering, knowledge of traffic signal systems, and proven leadership skills. This position offers hybrid working with an initial 3-month contract.

First Recruitment Group is seeking a Digital Systems Engineer (Process) to enhance business processes and ensure compliance across the program. You will be instrumental in mapping current processes, identifying gaps, and recommending improvements. The ideal candidate will have experience in regulated environments and strong analytical skills, with the ability to engage stakeholders effectively.

Our client an established engineering/renewable based company are looking to hire a Technical Architect to work on an AI & Automation project for the business. Job Title: Technical Architect Location: Birchwood, Warrington Duration: 6 Months - view to being extended Rates: Competitive Hourly Rates - Inside IR35 Remote, with 2-days onsite travel - Site T&S will be Expensed Job Description: We re seeking an experienced Technical Architect with automation and AI experience to support the delivery of our Technology programme. . You ll shape technical strategy, design scalable architectures, and ensure solutions align with business goals and enterprise standards. The key point with the job spec is that the resource we're searching for must be a Tech Architect first and foremost, Automation expertise is the secondary pillar (not the other way around). Must be sole UK national. Remote, with 2-days onsite travel Responsibilities: Define scalable architectures, data flows, and system integrations Shape technical strategy aligned to business goals and standards High level technical architecture leadership across automation and AI programmes Design robust, future-proof solutions to meet evolving needs Evaluate emerging technologies and deliver proof-of-concepts Support full project lifecycle from concept to implementation Collaborate with cross-functional teams and stakeholders Identify and manage technical risks and dependencies Drive operational efficiency, automation, and reduce technical debt Support M&A through technical due diligence and system integration Requirements: Proven experience as a Technical Architect across multiple technology domains Strong knowledge of frameworks such as ITIL, Prince2, TOGAF, and Archimate Excellent analytical, problem-solving, and communication skills Experience working in matrixed environments and fast-paced delivery settings Strong organisational and project management capabilities Automation experience (e.g. Power Platform, UiPath, Blue Prism, Automation Anywhere) AI knowledge including LLMs, Copilots, and Microsoft AI ecosystem Data platform experience (e.g. Microsoft Fabric, Databricks) Broad enterprise technology exposure (ServiceNow, CRM, ERP, EUC, infrastructure, cloud) Solid understanding of Azure and cyber security frameworks (SIEM, XDR, NIST, ISO27001)