First Recruitment Group

Our top telecoms client is looking for a Software Development and Test Engineer to join their team in Irlam on a 12 month contract Our Client has a requirement for a Software Development and Test Engineer, who will be required to work on a contract basis in Irlam. HYBRID ROLE - REQUIRES 3 DAYS IN IRLAM OFFICE Role Purpose: The software development and test engineer is a key part of the technology team that operates the Wholesale Fibre platform. The software development and test engineer both produces solution designs and code suitable to solve development requirements identified, whilst also providing guidance to their wider team. Job Role Responsibilities: Create software solutions for defined problems Work with the Architecture team and wider business to ensure that requirements are accurate Merging code into the CI/CD process Review code produced by team members Provide support for existing code deployments Support with resolving defects Prepare, execute & document tests of software-based delivery items Development of related automatic test suites and the platforms required to run these test suites Oversee some aspects of the release process, in particular, early life defect remediation, feature requests and ad-hoc support for user queries. Experience / Skills / Knowledge / Qualifications:Experience of distributed cloud systems, and specifically Amazon Web Services Experience of Python in a commercial development environment Experience of Full Stack and Java development is desirable Understanding of both relational NoSQL database technologies and their cloud versions Experience of creating and using secure APIs Troubleshooting performance issues with applications and APIs Experience of Terraform Experience of Test-Driven Development Experience developing test suites for software-based deliverables that include; Web based UI's REST or SOAP API's Business software processes (e.g. Database interaction) Experience of test automation application development Qualifications - In-service training in subjects related to the testing process, automated tooling and quality systems AWS (Amazon Web Services) Certification is desirable Benefits: PAYE or Outside IR35 Hybrid role Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Software Development and Test Engineer looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

An opportunity for an experienced Service Desk leader to coach, develop and drive service excellence within a fast-paced telecoms environment. Our Client has a requirement for a Service Assurance Team Leader , who will be required to work on a permanent basis in Irlam Role Purpose: As Service Assurance Team Leader you will be responsible for leading a team of Service Desk Analysts through all aspects of operational activities and service obligations to our wholesale partners. You will own and develop the team s training and risk management plans incorporating ongoing coaching & development across all team members. The Service Assurance Team Leader will be responsible for daily reporting on workflow performance and service issues while coordinating a weekly resource plan to maintain service levels. Job Role Responsibilities: Providing Service Desk Analysts with day to day support across all Service Operations queries and operational tasks, ensuring process adherence. Ensure all tasks are allocated to an owner and worked / completed within agreed OLAs or SLAs. Support the Service Desk with all daily activities acting as supportive resource to manage workflow peaks to safeguard operational KPI s and SLA s. Collaborate with Service Ops Jeopardy Lead to drive technical support between Service Operations, field engineer resource and Network / NOC specialists. Own and maintain Service Ops training matrix for new and existing team members to maximise capability within the team ensuring process adherence. Act as the voice of the customer to drive customer centric interactions which drive CSAT and service levels. Conduct quality assurance checks to ensure service quality and identify coaching needs in line with the Service Ops Training and Skill Matrix. Monitor all contact channels to ensure daily delivery of call SLAs and PCA levels. Track and monitor performance across on the day issues that would otherwise prevent successful completion of tasks while working in close collaboration with Service Operations Jeopardy Lead. Support and coach Service Desk Analysts to efficiently and accurately manage service incidents / escalations and service assurance tasks to a successful outcome in a professional and timely manner Own and manage Wholesale and General Public complaints from the initial contact through to a positive resolution in-line with Freedom Fibre KPI s and values. Embracing continuous improvement (CI) supporting the organisation with installation problem solving. Being part of an on-call rota providing industry leading emergency response for network / customer - issues / faults should and when required. Experience / Skills / Knowledge / Qualifications: Essential: Experienced at working within a service desk environment Excellent understanding of network provisioning Incident/Change Management Problem Solving Good working knowledge of Microsoft Office packages including Word, Excel and PowerPoint Experience and knowledge of FTTP installations. Knowledge of PIA duct and / or pole installations which will help with successful activations Knowledge of the OR Network Experience supervising a team of Service Desk Analysts Focused on Coaching and Developing Creating a culture of continuous improvement across the Service Desk community in terms of skills and knowledge Willing to get involved and be hands on when needed Desirable: ITIL foundation certification Benefits: Competitive salary Flexible, hybrid working Regular social & team events Equal Opportunities Employer Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Service Assurance Team Leader looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Our top telecoms client is looking for a Digital Sales Partnership Manager to join their team on a 6 month contract basis in Keele Our Client has a requirement for a Digital Sales Partnership Manager, who will be required to work on a contract basis in Keele. Role Purpose: We are rapidly growing Internet Service Provider seeking to establish Digital Comparison Sites and affiliate partnerships as a core new route to market. The Digital Sales Partnerships Manager will be responsible for building this channel from the ground up; identifying, recruiting, and managing high-value partners who can drive significant broadband sales volume for the business. This role requires a commercially minded partnerships specialist who can secure advantageous trading terms, ensure we consistently ranks highly across partner platforms, with the ability to oversee the operational and technical processes that delivers high levels of customer acquisition. Success in this role will directly influence our ability to achieve ambitious 2026 sales targets, with the DCS/affiliate channel which is expected to become a major contributor to overall net adds. The position demands an individual with strong industry knowledge, a well-developed network, proven negotiation capability, and the presence and credibility to work with senior decision-makers across partner organisations. It is a hands-on, results-driven role designed for someone who can both shape strategy and execute at pace. Job Role Responsibilities: Partner Acquisition & Channel Development • Source and evaluate new affiliate and digital comparison partners aligned with our strategic and commercial objectives. • Establish the Digital Comparison Site route-to-market as a major sales channel for us. • Lead onboarding of partner organisations, ensuring smooth operational and technical set-up. Commercial Negotiation & Contract Management • Negotiate and secure trading agreements, including favourable commercial terms, SLAs, and performance expectations. • Ensure agreements maximise return on investment and contribute to aggressive sales targets. Channel Performance Management • Ensure we achieve high rankings and visibility across partner platforms daily. • Manage propositions, pricing, offers, and messaging in conjunction with Marketing and Sales teams. • Oversee the end-to-end sales commissions process internally and with partners. • Deliver regular performance reporting, insight generation, and forecasting. Operational & Technical Process Oversight • Work with internal teams (Marketing, BI, Sales Operations, IT & Finance), to deliver technical and administrative processes that are fully aligned. • Resolve operational blockers swiftly to maintain partner confidence and channel performance. Internal & External Stakeholder Management • Build and maintain strong relationships with partner account managers and commercial teams. • Act as the primary internal escalation point for partner-related issues. • Collaborate with internal departments to ensure proposition and operational alignment. Continuous Improvement & Market Insight • Monitor competitor activity across affiliate and comparison site channels. • Identify opportunities to optimise conversion, ranking, visibility, and operational efficiency. • Recommend channel improvements based on insight, analytics, and partner feedback. Experience / Skills / Knowledge / Qualifications: Degree or equivalent experience Industry-specific accreditations (commercial, partnerships, digital marketing) Proven experience in digital partnerships, affiliate management, or comparison site channels. Strong commercial negotiation experience. Experience managing performance-driven digital sales channels. Telecoms or utilities industry experience. Strong existing industry network. Experience scaling a new sales channel from inception. Experience in GTM strategy within a digital environment. Benefits: Competetitive day rate Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Digital Sales Partnership Manager Role looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Join a forward-thinking engineering team as a Senior Web Developer, delivering modern web solutions in a flexible hybrid role. This organisation is part of a global energy group and provides engineering expertise supporting international projects across the energy sector. The UK operation is based in an integrated engineering office, supporting the transition from traditional energy activities to decarbonised and innovative solutions, including Carbon Capture & Storage (CCS), renewables, hydrogen, and other low-carbon technologies. This is an exciting time to join the UK and international energy sector, with opportunities to develop skills in new technologies and contribute to a net-zero future. Main Duties Work as part of a multi-skilled Web Development team as a Full Stack Developer, rebuilding and supporting on-site web applications using modern frameworks Design, develop, and implement bespoke software solutions Assist internal stakeholders with requirements analysis and solution design Design, manage, and integrate SQL databases Interface web applications with other corporate systems Provide end-user support, including bug fixing and change control Develop and maintain technical and user documentation Contribute to test plans and User Acceptance Testing (UAT) Deliver training sessions, tutorials, and technical presentations Set up and document SQL databases supporting web development Promote and adopt new software development ideas and practices Ensure all development complies with internal ICT policies and procedures Cyber Security Web Applications Collaborate with central teams to resolve vulnerabilities identified through cyber security scans Coordinate timely and structured remediation of identified web application vulnerabilities Provide prompt responses to global cyber security alerts Work cross-functionally with Infrastructure and Service Desk teams to resolve security issues impacting web applications Actively contribute to improving corporate cyber security awareness and culture Technical Skills & Experience JavaScript / jQuery Java / Groovy HTML and CSS Grails experience is advantageous Working Experience MS SQL Server databases, including database design IDE tools (preferably IntelliJ) Spring and Hibernate Source control systems (preferably Git / DevOps) Personal & Professional Skills Creative, highly motivated, and proactive Strong interpersonal and communication skills Ability to work independently and as part of a team Experience developing web-based and intranet solutions Familiarity with Agile development practices Strong ability to gather data and translate business requirements into technical solutions Customer-focused with the ability to support all aspects of product development Education Degree-level education or equivalent professional experience Demonstrable experience in application design and development Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for any Web Developer looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

One of our top clients is looking for a Technical Architect to join their team on a contract basis based in Manchester or Glasgow Our Client has a requirement for a Technical Architect, who will be required to work on a contract basis in Manchester or Glasgow. Candidates must be able to obtain SC Clearance (lived and worked in the UK for the last 5 years) Role Purpose: We are looking to recruit a motivated Technical Architect or Technologist to join our Manchester team for the architectural design of industrial projects in a multidisciplinary team. This role is for a manufacturing facility in the northwest. Experience in the Defence sector would be useful but not essential if the candidate has experience in delivering large-scale industrial projects. Job Role Responsibilities: You will be an enthusiastic, technical-focussed Architect or Technologist with good knowledge and experience in the design of buildings and facilities housing industrial processes. This will include from inception to completion, with emphasis on RIBA Stages 2 to 4. You will be ARB registered or a chartered member of CIAT, with demonstrable experience on a wide range of complex and industrial projects at different stages with a good understanding of the UK Building Regulations. Understand the design process with the ability to deliver this from concept into detail design. Understand how to work as part of a multi-discipline team, ensuring design co-ordination, interface resolution, clash and coordination detection on behalf of the project and reporting on model coordination issues. Demonstrate a range of drawing, modelling and interpersonal skills to engage, influence and collaborate with colleagues and stakeholders. You will help our multidisciplinary team solve complex problems. Be able to produce, analyse and advise upon specification, materials selection and detailed design solutions in relation to performance and production criteria, as well as proficiently use NBS software packages. Be a very competent Revit user with experience of delivering to BIM level 2 and experienced in advanced collaboration software (such as Navisworks), federation of BIM models, model checking, clash and interface management. Have strong interpersonal skills, be organised and efficient with attention to detail and the ability to work effectively, efficiently under pressure and to tight deadlines. Take a flexible approach to working with a positive and 'can-do' attitude, be a self-motivated and committed individual, who is a clear thinker and a strong team player. Hold, or be vetted for, BPSS clearance prior and/ or be prepared Experience / Skills / Knowledge / Qualifications: ARB Registered Chartered memeber or CIAT Benefits: Hybrid working Negotiable rate Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Technical Architect looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester. MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times. Ensure all resolver groups are performing to the expected standard. Resolving any exceptions that occur during the provisioning process within target SLA s In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of development in MAP provisioning procedures. Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience Working to achieve SLA s, quality standards and other KPI s agreed Technical support on all appropriate products in line with the MAP support scope Own the resolution of customer issues in accordance with MAP processes and policies. Liaise with internal and external parties and take ownership to investigate and resolve those issues Effective time management ensuring tasks are effectively completed within deadlines. Work within the relevant MAP policies e.g. Information Security Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pm Be available to cover one week on call on a roster basis. Experience / Skills / Knowledge / Qualifications: Working within Telecoms, specifically Fibre related products Customer Services Training/Experience Working within a Service Support Environment Using Service Desk applications Benefits: 12 month contract Competitive rate Hybrid role Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.