First Recruitment Group

Our top Telecoms client is looking for a Key Accounts Manager to work on a permanent basis in Irlam (Manchester) Our Client has a requirement for an Acccount Manager, who will be required to work on a permanent basis in irlam (Manchester). Role Purpose: As a Key Account Manager, you will be responsible for developing and maintaining relationships with strategically important customers. You will be accountable for identifying opportunities to increase the value delivered whilst increasing new connections. You will use your experience and in depth understanding of telecoms service fulfilment and assurance to ensure exceptional service quality is delivered for company residential and business products with a key focus on strategic opportunities. Job Role Responsibilities: Responsible for key customer relationship management, delivering high quality customer service to internal and external customers, responding to, and resolving account service issues. Understand market movement and identify strategic opportunities that keep us a competitive and attractive partner. Work with our B2B and partner sales teams to maximise order volumes. Understand strategic goals of customers and develop products and services offering to support those goals. Locate in customers offices and collaborate to fully understand their needs and identify opportunities for continuous service improvement. Provide reliable and high standard of service as the dedicated point of contact. Co-ordinate the delivery of all services to your customers using product and service specialists as required. Have intricate understanding of contractual obligations and conditions. Monitor agreed SLAs and be the Voice of the Customer (VoC) to hold internal teams to the highest standards. Deliver regular service and business reviews with customer and internal stakeholders to review performance, risks and opportunities. Clear, professional, and effective communications via teams, telephone, email, or face to face meetings. Maintain up to date records on behalf of the customer using the appropriate systems and processes. Co-ordinate any ad-hoc customer requirements. Ensure service levels are maintained including validated invoices, queries progressed to resolution. Ensure all support groups are performing to the expected standards and liaise with internal departments / suppliers to ensure swift resolution of fulfilment or assurance activities. Develop and support peer relationships both within operations. Support management with development by leading workshops and liaising with other teams to help the continuous improvement of processes and customer experience. Effective time management ensuring tasks are effectively complete with agreed timeframes. Experience / Skills / Knowledge / Qualifications: Customer Service Proven experience in a key account management role in the utilities sector (preferably telecoms) Excellent communicator and experience presenter Experience of building strong relationships both within FFL and with stakeholders Demonstrate personal flexibility and mobility Computer literate and advanced skills in MS Office software suite of tools Desirable: ITIL Foundation ITIL Service Operations Six Sigma (Green Belt) Good understandinf of CRM platforms and data flows via API's Benefits: Competitive Salary Hybrid working Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an Account Manager looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Join the front line of IT support where your expertise keeps users productive and the business moving. Our Client has a requirement for a 2nd Line Service Desk Technician , who will be required to work on a contract basis in Warrington . Role Purpose: Our Client is seeking a professional and customer-oriented Second-Line IT Support Technician to deliver reliable on-site technical support to end-users. The postholder will serve as the primary local IT presence, ensuring the continuity and efficiency of day-to-day technology operations through effective issue resolution, equipment maintenance, and user assistance. This position requires strong analytical and problem-solving capabilities, clear and confident communication skills, and a commitment to providing a high standard of service. The successful candidate will contribute to a positive and collaborative working environment while supporting colleagues in achieving operational effectiveness. Job Role Responsibilities: General End-User IT Support Provide first-line technical support to end-users via ticketing system, drop-ins, and scheduled Tech Bars Diagnose and resolve hardware and software issues, including device swap-outs Deliver technical training and education to end-users during Tech Bar sessions Provide VIP support to key stakeholders. Technical Troubleshooting End User Compute (EUC), Networking, Applications, Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Act as local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control / building management system (BMS) Manage stock inventory of IT equipment General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Proactively suggest and implement service improvements Participate in the Business Relationship Management function Experience / Skills / Knowledge / Qualifications: Experience with IT ticketing systems Basic networking knowledge Experience with EUC environments and management platforms (e.g. SCCM, inTune, Active Directory) Cloud Platform experience, particularly Microsoft Azure Strong Microsoft 365 (inc. Office 365) skills and experience Experience with Video Conferencing and telephony systems. Willingness to undertake funded and self-paced training, to enhance skills & experience Excellent customer service and communication skills Strong problem-solving and troubleshooting abilities Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a 2nd Line Service Desk Technician looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Our top telecoms client are looking for an FTTP Installation Engineer to join their team in Stoke-on-Trent on a 6 month contract Our Client has a requirement for an FTTP Installation Engineer, who will be required to work on a contract basis in Stoke-on-Trent. Role Purpose: The purpose of the Installation Engineer is to deploy fibre installation services within our customer premises, providing a best-in-class quality of service for our residential and business customers. The Installation Engineer reports directly to the Operations Manager, supporting our business vision by delivering a friendly, personable service, breaking the mould of the telecom industry s notoriously poor customer experience. Job Role Responsibilities: Evaluating, testing and installing both legacy and new fibre networks. Liaising with the City team to make sure that both the internal and external customers experience a seamless connection. Ensuring that site operations are carried out to a high standard within contractual specification, to the relevant specification and within quality, health, safety, environmental and NRSWA guidelines and regulations. Ensuring all customer documentation is completed and checked in accordance with client requirements. Installing, testing and splicing fibre optic cables within existing infrastructure. Making sure that all site-specific risk assessments are in place. There will be an element of out of hours on-call working after 3-moth probation. Experience / Skills / Knowledge / Qualifications: It s important that you have previous experience in fibre optic installation and OTDR, OILM testing and splicing. OSP Telecoms FTTP Build Experience Understanding of the New Roads and Works Act (1991) NRSWA Working knowledge of CDM Fibre Optics Splicing and OTDR/IM Testing principles and experience. Experience of Blown and traditional cable installation techniques. An understanding of method statements and risk assessments. Experience of managing contracted engineering construction works. Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an FTTP Installation Enginer looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Senior Control Systems Consulting Engineer Overview: A leading engineering consultancy is seeking a Senior Control Systems Consulting Engineer to join their growing UK Power team. This role involves delivering technically challenging projects across power generation, energy conversion, and transmission/distribution control systems, with opportunities across the UK and internationally. Key Responsibilities: Lead, manage, and contribute to projects involving control systems for power generation, energy conversion, and transmission/distribution networks. Develop conceptual design studies, cost-benefit analyses, and technical specifications. Act as Owner s Engineer and provide technical advisory/due diligence support. Support tendering, bids, and proposals with technical input. Participate in FAT, SAT, and commissioning activities on site. Mentor and support junior engineers. Adapt to deliver additional technical capabilities as required. Skills & Experience: Degree in Electrical Engineering or related field (BSc/BEng minimum). Broad understanding of the UK electricity system and stakeholders. Experience in design, specification, and delivery of control systems for power networks. Experience with battery storage systems is desirable. Experience in FAT, SAT, or commissioning advantageous. Consulting experience is desirable. Ability to lead or coordinate project delivery. Key Behaviours: Goal-oriented with strong problem-solving skills. Adaptable, proactive, and able to work in a fast-paced environment. Good interpersonal skills; able to influence colleagues, clients, and stakeholders. Willingness to learn and develop technical and soft skills. Engagement with technical communities at national and international levels. Benefits: Competitive salary and hybrid working flexibility. Comprehensive benefits package including pension, medical insurance, income protection, and generous annual leave. Enhanced parental leave and family-friendly policies. Voluntary benefits such as cycle-to-work, gym discounts, season ticket loan, and retail offers. Career development opportunities, professional registration support, and international experience. Inclusive, multi-cultural team environment and employee networks.

Our top client is looking for a Systems Engineer to join their team on a hybrid basis in Aberdeen Our Client has a requirement for a Systems Engineer, who will be required to work on a contract basis in Aberdeen. (Inside IR35) Role Purpose: The primary purpose of this position is to provide discipline engineering support to UK operations to ensure equipment integrity and regularity. This role supports breakdowns, delivers the maintenance plan in accordance with maintenance strategy and supports plant optimisation Job Role Responsibilities: Ensuring that all activities are carried out in a safe manner complying with all regulatory requirements and legislation Responsible for defining equipment/system performance standards and specifications of new equipment Responsible for monitoring equipment/system performance initiating and ensuring corrective actions. Responsible for discipline engineering and maintenance support to UK operations Experience / Skills / Knowledge / Qualifications: Educated to engineering degree level or satisfactory equivalent e.g. HND/HNC plus preferable qualifications/experience and/or vocational certificates Membership of professional body working towards Chartership preferred Operational and engineering experience preferred Developing relevant technical experience. Offshore experience Understanding of processes required to meet HSE objectives. Fully conversant with UK regulatory environment Developing understanding of Corporate and Local budget, maintenance and project management processes and tools Self-driven. Strong personal leadership and drive toward teamwork. Ability to perform effectively within a strong peer group and to drive toward optimal business solutions Good communication, influencing, negotiating and networking skills. Builds excellent relationships. Respected internally and externally Benefits: Long term project Competetive rate Hybrid Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Systems Engineer looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

One of our top clients is looking for a Technical Architect to join their team on a contract basis based in Manchester or Glasgow Our Client has a requirement for a Technical Architect, who will be required to work on a contract basis in Manchester or Glasgow. Candidates must be able to obtain SC Clearance (lived and worked in the UK for the last 5 years) Role Purpose: We are looking to recruit a motivated Technical Architect or Technologist to join our Manchester team for the architectural design of industrial projects in a multidisciplinary team. This role is for a manufacturing facility in the northwest. Experience in the Defence sector would be useful but not essential if the candidate has experience in delivering large-scale industrial projects. Job Role Responsibilities: You will be an enthusiastic, technical-focussed Architect or Technologist with good knowledge and experience in the design of buildings and facilities housing industrial processes. This will include from inception to completion, with emphasis on RIBA Stages 2 to 4. You will be ARB registered or a chartered member of CIAT, with demonstrable experience on a wide range of complex and industrial projects at different stages with a good understanding of the UK Building Regulations. Understand the design process with the ability to deliver this from concept into detail design. Understand how to work as part of a multi-discipline team, ensuring design co-ordination, interface resolution, clash and coordination detection on behalf of the project and reporting on model coordination issues. Demonstrate a range of drawing, modelling and interpersonal skills to engage, influence and collaborate with colleagues and stakeholders. You will help our multidisciplinary team solve complex problems. Be able to produce, analyse and advise upon specification, materials selection and detailed design solutions in relation to performance and production criteria, as well as proficiently use NBS software packages. Be a very competent Revit user with experience of delivering to BIM level 2 and experienced in advanced collaboration software (such as Navisworks), federation of BIM models, model checking, clash and interface management. Have strong interpersonal skills, be organised and efficient with attention to detail and the ability to work effectively, efficiently under pressure and to tight deadlines. Take a flexible approach to working with a positive and 'can-do' attitude, be a self-motivated and committed individual, who is a clear thinker and a strong team player. Hold, or be vetted for, BPSS clearance prior and/ or be prepared Experience / Skills / Knowledge / Qualifications: ARB Registered Chartered memeber or CIAT Benefits: Hybrid working Negotiable rate Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Technical Architect looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester. MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times. Ensure all resolver groups are performing to the expected standard. Resolving any exceptions that occur during the provisioning process within target SLA s In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of development in MAP provisioning procedures. Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience Working to achieve SLA s, quality standards and other KPI s agreed Technical support on all appropriate products in line with the MAP support scope Own the resolution of customer issues in accordance with MAP processes and policies. Liaise with internal and external parties and take ownership to investigate and resolve those issues Effective time management ensuring tasks are effectively completed within deadlines. Work within the relevant MAP policies e.g. Information Security Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pm Be available to cover one week on call on a roster basis. Experience / Skills / Knowledge / Qualifications: Working within Telecoms, specifically Fibre related products Customer Services Training/Experience Working within a Service Support Environment Using Service Desk applications Benefits: 12 month contract Competitive rate Hybrid role Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.