First Recruitment Group

Support customers, solve problems, and deliver high-quality service in a hands-on technical support contract role. Our Client has a requirement for a 1st Line Customer Support Representative , who will be required to work on a contract until December 2026 basis in Stafford . Role Purpose: Reporting to the UK Service Leader, the Technical Support Specialist will be a key member of the operations team The successful candidate will provide customer support, take end-to-end ownership of the RMA (Return Material Authorisation) process, and respond to customer queries relating to installed protection and control systems This role requires working within defined parameters to make decisions, apply technical concepts to moderately complex issues, and resolve problems through immediate action or short-term planning Job Role Responsibilities : Review, analyse, and resolve assigned customer application enquiries in line with business standards, procedures, and deadlines Provide initial troubleshooting support via phone or remote tools, using knowledge bases and diagnostic guides Log, track, and manage incidents and service requests using a ticketing system Assess issue severity and prioritise responses accordingly Escalate complex issues to senior support teams or specialists, ensuring clear documentation and communication Coordinate with engineering teams to manage Level 1 and Level 2 enquiry logs Manage the end-to-end RMA (Return Material Authorisation) process Support the Service team with service agreement enquiries, maintaining logs and ensuring timely follow-ups Maintain clear and professional communication with customers, including regular updates and follow-ups Contribute to knowledge bases and share solutions to improve team efficiency Analyse data to identify trends, patterns, and anomalies Experience / Skills / Knowledge / Qualifications: Experience in a technical support or IT helpdesk role Strong knowledge of computer hardware and operating systems Effective problem-solving and analytical skills Ability to prioritise and manage multiple enquiries simultaneously Strong communication skills with a customer-focused approach Familiarity with SAP systems Experience with ticketing or incident management systems Highly organised with strong time management skills Calm and level-headed under pressure Self-motivated and proactive with a strong sense of urgency Positive and personable with strong interpersonal skills Strong team player with flexibility and willingness to learn Able to work to tight deadlines and manage competing priorities Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for Technical Support Specialist looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Traffic Signal Engineer/ ITS Lead Matlock, Derbyshire (Hybrid Working) Initial 3 month contract with strong likelihood of rolling 3-month extensions Role Overview An experienced Intelligent Transport Systems (ITS) / Traffic Signal Engineer is required to lead ITS delivery, working closely with the client Design Manager and a wider ITS engineering team to develop opportunities and deliver high-quality designs. The successful candidate will play a key leadership role in coordinating ITS activities, managing workload delivery, and ensuring the successful design, testing, and implementation of traffic signal and ITS systems. Key Responsibilities Lead ITS design delivery in collaboration with the client Design Manager Liaise with the Design Manager in the delivery and management of the forward programme of work Coordinate with the wider ITS team to bring in additional resources when required Undertake and lead ITS and traffic signal designs, including progress reporting Carry out Third Party Checks (e.g. S38 and S278 works) Support Factory / Configuration Acceptance Testing (FAT/CAT) Conduct Site Acceptance Testing (SAT) Undertake MOVA validation Desired Experience Strong experience in ITS and traffic signal engineering Experience delivering traffic signal and ITS design projects Knowledge of traffic signal control systems, including MOVA Experience supporting design approvals, testing, and commissioning Ability to coordinate and support technical delivery teams Delivers Solutions Customer Focus Complex Problem Solver Strategic Mindset Strong Interpersonal Skills Situational Adaptability Resilience Passion for innovation and technical excellence Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Traffic Signal Engineer looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included. Sector: Commercial, Admin & Office Support

Lead end-to-end capital engineering projects-driving safe, compliant delivery from concept to commissioning while balancing cost, risk, and stakeholder priorities. Our Client has a requirement for a Project Engineer (Electrical biased), who will be required to work on a 12 month contract basis in Leven. Role Overview Lead and deliver capital engineering projects from concept through to commissioning and handover, ensuring safe, compliant, and efficient project execution aligned with business objectives. Key Responsibilities Project Delivery & Management Lead capital engineering projects from concept through to commissioning and handover. Develop and manage project plans, budgets, schedules, and risk mitigation activities. Take ownership of project delivery, ensuring progress is maintained and priorities are managed across multiple projects. Control project scope, costs, and timelines, including managing and approving change where required. Safety & Compliance Ensure all work is delivered in compliance with site safety standards, construction regulations, and relevant industrial safety legislation. Champion a strong safety culture across project design, implementation, and asset lifecycle. Lead incident investigations, root cause analysis, and completion of corrective and preventative actions. Engineering & Technical Delivery Translate business and operational needs into clear technical requirements and engineering specifications. Apply engineering expertise to develop practical, compliant solutions for industrial applications. Manage external design partners and contractors to ensure designs and installations meet project requirements and quality standards. Lead design reviews and ensure the technical integrity of engineering solutions. Collaborate with technical specialists to ensure compliance with internal standards and external legislation. Interpret engineering drawings and support validation of installations and systems. Identify opportunities for cost reduction, sustainability improvements, and process efficiency through engineering solutions. Build and lead multi-disciplinary project teams and maintain robust project documentation and reporting. Provide regular project status updates using established reporting tools and frameworks. Capture project learnings and support continuous improvement of engineering standards, tools, and ways of working. Stakeholder & Commercial Management Manage relationships with operational, leadership, senior leadership, suppliers, contractors, procurement, and finance teams. Balance conflicting stakeholder priorities while keeping all relevant parties informed of schedule, cost, and risk. Manage supplier and contractor performance across safety, quality, cost, scope, and delivery. Support contract administration, commercial risk management, budget control, cash flow forecasting, and value delivery. Contribute to financial evaluations such as ROI and NPV analysis where needed. Skills Strong project management skills, including planning, budgeting, scheduling, risk management, and change control. Ability to manage multiple engineering projects simultaneously and prioritise effectively based on business risk. Sound technical engineering knowledge in a relevant discipline, with broad awareness of mechanical, electrical, civil, process, and control systems. Ability to translate operational or business needs into clear technical requirements and engineering specifications. Experience reviewing engineering designs, interpreting technical drawings, and ensuring technical quality and compliance. Strong knowledge of health, safety, and construction compliance requirements within an industrial environment. Ability to lead and promote a positive safety culture across project teams, contractors, and stakeholders. Effective problem-solving skills, with the ability to identify practical, compliant, and value-driven engineering solutions. Strong stakeholder management and communication skills, with the ability to work across operators, leadership teams, suppliers, and contractors. Ability to lead cross-functional and multi-disciplinary teams to deliver successful project outcomes. Commercial awareness, including supplier management, budget control, cost assessment, and contract administration. Financial understanding to support forecasting, contingency planning, ROI, and NPV analysis. Strong organisational skills and attention to detail, particularly in project documentation, reporting, and governance. Ability to identify and drive continuous improvement, including better tools, templates, standards, and ways of working. Good digital literacy, including Microsoft 365, MS Project, SharePoint, SAP DEP, and familiarity with AutoCAD. Personal strengths including communication, teamwork, resilience, adaptability, and a proactive approach to delivery. Education Degree in Engineering, preferably Electrical Engineering. Other relevant engineering disciplines will also be considered. HND/HNC in a relevant engineering discipline, combined with suitable practical experience, will also be considered. Chartered Engineer status, or progress towards chartership, is desirable but not essential. Project Management qualification such as APM PMQ (or equivalent), or willingness to work towards this, is desirable. NEBOSH Certificate, or similar health and safety qualification, is desirable. We are an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

First Recruitment Group is seeking a Project Engineer (Electrical biased) for a 12-month contract in Leven, UK. The role involves leading capital engineering projects from concept to commissioning, managing project plans and budgets, ensuring safety compliance, and working collaboratively with stakeholders. Ideal candidates will have a degree in Engineering, strong project management skills, technical engineering knowledge, and good communication abilities. This position will offer a dynamic work environment and the chance to work on impactful engineering projects.

Key Responsibilities & Achievements Programmed, set, and operated Mazak 5-axis Integrex machines using Mazatrol Fusion 640 and G-code/M-code, delivering complex components to tight tolerances Developed, edited, and optimised CNC programs to improve machining efficiency, reducing cycle times and minimising downtime Successfully manufactured high-precision components in line with strict engineering drawings, CAD data, and technical specifications Operated manual lathes and gate mills as required to support full production workflow and meet deadlines Selected tooling, set offsets, and configured machines to consistently achieve high-quality, repeatable output Interpreted complex engineering drawings and CAD models to produce accurate, first-time-off components where possible Maintained strong focus on quality control, ensuring parts met specification and reducing rework rates Technical Skills & Experience Extensive hands-on experience as a CNC Machinist / Programmer in a precision engineering environment Strong expertise with Mazak Integrex 200-III machines Advanced proficiency in Mazatrol Fusion 640 programming Solid experience using SolidCAM for CNC programming and optimisation Strong capability in G-code and M-code programming Confident reading and interpreting engineering drawings and CAD models Proven ability to work to tight tolerances and high-precision standards Key Strengths 5-axis mill-turn machining expertise CNC program optimisation and cycle time reduction Precision engineering and high-tolerance manufacturing Strong problem-solving and fault-finding skills Reliable delivery in fast-paced production environments Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for and CNC Programmer looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

One of our top clients is looking for a Technical Architect to join their team on a contract basis based in Manchester or Glasgow Our Client has a requirement for a Technical Architect, who will be required to work on a contract basis in Manchester or Glasgow. Candidates must be able to obtain SC Clearance (lived and worked in the UK for the last 5 years) Role Purpose: We are looking to recruit a motivated Technical Architect or Technologist to join our Manchester team for the architectural design of industrial projects in a multidisciplinary team. This role is for a manufacturing facility in the northwest. Experience in the Defence sector would be useful but not essential if the candidate has experience in delivering large-scale industrial projects. Job Role Responsibilities: You will be an enthusiastic, technical-focussed Architect or Technologist with good knowledge and experience in the design of buildings and facilities housing industrial processes. This will include from inception to completion, with emphasis on RIBA Stages 2 to 4. You will be ARB registered or a chartered member of CIAT, with demonstrable experience on a wide range of complex and industrial projects at different stages with a good understanding of the UK Building Regulations. Understand the design process with the ability to deliver this from concept into detail design. Understand how to work as part of a multi-discipline team, ensuring design co-ordination, interface resolution, clash and coordination detection on behalf of the project and reporting on model coordination issues. Demonstrate a range of drawing, modelling and interpersonal skills to engage, influence and collaborate with colleagues and stakeholders. You will help our multidisciplinary team solve complex problems. Be able to produce, analyse and advise upon specification, materials selection and detailed design solutions in relation to performance and production criteria, as well as proficiently use NBS software packages. Be a very competent Revit user with experience of delivering to BIM level 2 and experienced in advanced collaboration software (such as Navisworks), federation of BIM models, model checking, clash and interface management. Have strong interpersonal skills, be organised and efficient with attention to detail and the ability to work effectively, efficiently under pressure and to tight deadlines. Take a flexible approach to working with a positive and 'can-do' attitude, be a self-motivated and committed individual, who is a clear thinker and a strong team player. Hold, or be vetted for, BPSS clearance prior and/ or be prepared Experience / Skills / Knowledge / Qualifications: ARB Registered Chartered memeber or CIAT Benefits: Hybrid working Negotiable rate Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Technical Architect looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.

Our top telecoms client is looking for an FTTP Technical Support Analyst to join their team on a contract basis in Manchester Our Client has a requirement for a FTTP Technical Support Analyst, who will be required to work on a 12 month contract basis in Manchester. MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times. Ensure all resolver groups are performing to the expected standard. Resolving any exceptions that occur during the provisioning process within target SLA s In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of development in MAP provisioning procedures. Support the management with development in MAP by taking part in workshops and liaising with other teams to help the continuous improvement of processes and customer experience Working to achieve SLA s, quality standards and other KPI s agreed Technical support on all appropriate products in line with the MAP support scope Own the resolution of customer issues in accordance with MAP processes and policies. Liaise with internal and external parties and take ownership to investigate and resolve those issues Effective time management ensuring tasks are effectively completed within deadlines. Work within the relevant MAP policies e.g. Information Security Responsible for taking ownership through to resolution for CEO Complaints, High Level Escalations, Tickets that have been repeated/reopened a specified number of times and remain unresolved Provide full Root Cause Analysis and highlight improvement opportunities to reduce future fault volumes Be available to work various shift patterns on a roster basis to cover early and late starts. 7:30am till 4pm. 8:30am till 5pm or 9:30am till 6pm Be available to cover one week on call on a roster basis. Experience / Skills / Knowledge / Qualifications: Working within Telecoms, specifically Fibre related products Customer Services Training/Experience Working within a Service Support Environment Using Service Desk applications Benefits: 12 month contract Competitive rate Hybrid role Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for an FTTP Technical Support Analyst looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking to increase the diversity of our workforce, working closely with our clients to ensure everyone is included.