Gravity Media
About the Role The IT Support Engineer will provide high-quality first- and second-line support to users across Gravity Media, supporting a modern Microsoft-first environment spanning endpoint devices, cloud services, collaboration platforms, identity, security and core infrastructure. Based in White City, London, the role will support users globally using remote management tools, automation and clear service desk processes. The role will help maintain and improve end-user technology services including Microsoft 365, Entra ID / Active Directory, Intune, Autopilot, Windows 10/11 endpoints, Teams, SharePoint, OneDrive, networking and selected server platforms. This is an ideal opportunity for a motivated, adaptable and resourceful support engineer who enjoys problem solving, ownership, user engagement and modern workplace technology. Working location: White City, London Weekly hours: 40 hours per week, evenings and weekends Reporting to: Head of Corporate IT and Cyber Security Role type: Full Time, Permanent What you'll be responsible for Provide first and second line IT support to users globally across office, remote and production environments. Own, triage, prioritise and progress service desk tickets, incidents and requests through to resolution. Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive and core productivity tools. Administer and support users, groups, devices and access within Active Directory, Entra ID and related identity platforms. Deploy, configure and support Windows 10/11 devices using Microsoft Intune, Autopilot and modern endpoint management practices. Assist with laptop builds, application deployment, patching, device compliance, endpoint security and asset lifecycle management. Support core infrastructure including servers, networking, Wi Fi, printers, meeting rooms, VPN and remote access services. Use remote management, monitoring and scripting tools to diagnose issues, automate repeatable tasks and improve service delivery. Create and maintain clear knowledge base articles, user guides, process notes and technical documentation. Communicate clearly with users and stakeholders, setting expectations and providing timely progress updates. Contribute to continual improvement across the helpdesk, endpoint estate, onboarding/offboarding and IT support processes. All employees are expected to contribute and participate in work activities in line with our management system to ensure the continual improvement of our business. This role is for you if you Previous experience in an IT support, service desk or end-user computing role. Strong working knowledge of Microsoft 365, including Outlook, Teams, SharePoint, OneDrive and Office applications. Experience supporting Windows 10/11, Microsoft Office, laptops, desktops, peripherals and mobile devices. Good understanding of Active Directory, Entra ID, domains, users, groups, permissions and Group Policy. Practical experience with Microsoft Intune, Autopilot, device enrolment, compliance policies and application deployment. Good networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi Fi and basic switch/firewall troubleshooting. Confident telephone, remote and face to face support skills with a strong customer service mindset. Ability to manage priorities, document work accurately and communicate technical information clearly. PowerShell or Bash scripting for automation, troubleshooting and reporting. Knowledge of Microsoft Azure, Defender for Endpoint, Conditional Access and endpoint security controls. Experience with monitoring, RMM, ticketing, asset management and remote support toolsets. Working knowledge of Windows Server, file services, print services and backup concepts. Familiarity with ITIL-aligned incident, request, change and problem management practices. Experience supporting audio visual, meeting room or production/broadcast-adjacent technology Key Competencies Excellent customer service and user engagement skills. Logical, calm and structured approach to troubleshooting and problem solving. Strong planning, organisation and prioritisation skills. Good written and verbal communication, with the ability to explain technical matters simply. Keen eye for detail, documentation and process improvement. Passionate about emerging IT, cloud, security and modern workplace technologies. Collaborative, proactive and comfortable working with global teams. Equal Employment Opportunity Gravity Media is an equal opportunity employer and we welcome a diverse range of applicants. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
About the Role The IT Support Engineer will provide high-quality first- and second-line support to users across Gravity Media, supporting a modern Microsoft-first environment spanning endpoint devices, cloud services, collaboration platforms, identity, security and core infrastructure. Based in White City, London, the role will support users globally using remote management tools, automation and clear service desk processes. The role will help maintain and improve end-user technology services including Microsoft 365, Entra ID / Active Directory, Intune, Autopilot, Windows 10/11 endpoints, Teams, SharePoint, OneDrive, networking and selected server platforms. This is an ideal opportunity for a motivated, adaptable and resourceful support engineer who enjoys problem solving, ownership, user engagement and modern workplace technology. Working location: White City, London Weekly hours: 40 hours per week, evenings and weekends Reporting to: Head of Corporate IT and Cyber Security Role type: Full Time, Permanent What you'll be responsible for Provide first and second line IT support to users globally across office, remote and production environments. Own, triage, prioritise and progress service desk tickets, incidents and requests through to resolution. Support Microsoft 365 services including Outlook, Teams, SharePoint, OneDrive and core productivity tools. Administer and support users, groups, devices and access within Active Directory, Entra ID and related identity platforms. Deploy, configure and support Windows 10/11 devices using Microsoft Intune, Autopilot and modern endpoint management practices. Assist with laptop builds, application deployment, patching, device compliance, endpoint security and asset lifecycle management. Support core infrastructure including servers, networking, Wi Fi, printers, meeting rooms, VPN and remote access services. Use remote management, monitoring and scripting tools to diagnose issues, automate repeatable tasks and improve service delivery. Create and maintain clear knowledge base articles, user guides, process notes and technical documentation. Communicate clearly with users and stakeholders, setting expectations and providing timely progress updates. Contribute to continual improvement across the helpdesk, endpoint estate, onboarding/offboarding and IT support processes. All employees are expected to contribute and participate in work activities in line with our management system to ensure the continual improvement of our business. This role is for you if you Previous experience in an IT support, service desk or end-user computing role. Strong working knowledge of Microsoft 365, including Outlook, Teams, SharePoint, OneDrive and Office applications. Experience supporting Windows 10/11, Microsoft Office, laptops, desktops, peripherals and mobile devices. Good understanding of Active Directory, Entra ID, domains, users, groups, permissions and Group Policy. Practical experience with Microsoft Intune, Autopilot, device enrolment, compliance policies and application deployment. Good networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi Fi and basic switch/firewall troubleshooting. Confident telephone, remote and face to face support skills with a strong customer service mindset. Ability to manage priorities, document work accurately and communicate technical information clearly. PowerShell or Bash scripting for automation, troubleshooting and reporting. Knowledge of Microsoft Azure, Defender for Endpoint, Conditional Access and endpoint security controls. Experience with monitoring, RMM, ticketing, asset management and remote support toolsets. Working knowledge of Windows Server, file services, print services and backup concepts. Familiarity with ITIL-aligned incident, request, change and problem management practices. Experience supporting audio visual, meeting room or production/broadcast-adjacent technology Key Competencies Excellent customer service and user engagement skills. Logical, calm and structured approach to troubleshooting and problem solving. Strong planning, organisation and prioritisation skills. Good written and verbal communication, with the ability to explain technical matters simply. Keen eye for detail, documentation and process improvement. Passionate about emerging IT, cloud, security and modern workplace technologies. Collaborative, proactive and comfortable working with global teams. Equal Employment Opportunity Gravity Media is an equal opportunity employer and we welcome a diverse range of applicants. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.
Gravity Media
High Wycombe, Buckinghamshire
Gravity Media is seeking a Broadcast IP Infrastructure Engineer based in High Wycombe to design, implement, and support IP and broadcast networking solutions across OB trucks, flypacks, and remote production environments. You'll work with cutting edge technologies including ST2110, IP networking, and broadcast IT systems, collaborating with expert engineering teams on some of the world's most watched live events, with opportunities for travel, learning, and innovation in a global media organisation. About the Role A full time position based at our High Wycombe offices specialising in broadcast networking technology and IP related infrastructure deployed in OB trucks and flypacks, with a key focus of implementing and maintaining a range of solutions across our fleet. This position is primarily based at our outside broadcast HQ but there will be requirements to work at other sites (Watford and White City) and occasional demand for onsite project delivery requiring some domestic or international travel to site. Our business and clients have become increasingly dependent on IP solutions that operate in harmony with traditional baseband technology and TV production practices, both for onsite and remote operations. You will work with the wider technology leadership team to integrate and manage infrastructure within our outside broadcast and remote working systems, ensuring a high service level of IT based workflows through the application of best practices. The role primarily involves network engineering skills combined with practical experience / keen interest in systems integration and computer technology within broadcast television. What You'll Be Responsible For The Broadcast IP Infrastructure Engineer will be responsible for building, configuring and maintaining networking infrastructure and software systems within our broadcast television environment. You will work with the technology leadership and senior engineering teams from various business units to implement infrastructure solutions to best achieve operational and client objectives: Install and upgrade network infrastructure. With a rapidly increasing demand on networked AV systems and advanced remote production workflows you will install, configure, upgrade and optimise OB networking equipment and topologies. Broadcast IT and monitoring. Deploy and maintain control system servers, applications and commonly used IT monitoring and visualisation tools throughout our fleet. IP systems integration and ST2110. Gain experience and support operational teams in the preparation and delivery of end to end IP systems including switch fabrics, multicast routing and PTP timing. Ongoing systems maintenance. Assist in troubleshooting broadcast IT hardware, software and networking issues. Collaboration and standards compliance. Work with colleagues to ensure designs and systems align with evolving industry standards and internal company policies. Documentation. Maintain documentation of technical systems and workflows. Version control. Additionally, there is scope and opportunity within the Broadcast IP Infrastructure Engineer role to participate in internal R&D activities, specifically relating to the ongoing development of control, monitoring and software defined production workflows. This Role Is For You If Knowledge or a keen interest in networking technology, protocols and equipment. Understanding of layer 2, layer 3, multicast and dynamic routing protocols. Operational knowledge of enterprise switch equipment, relevant networking technologies and practices related to management networks used in broadcast television. Experience of Cisco, Arista or Netgear equipment is desirable. An understanding of virtualisation technologies, Microsoft and Linux applications, IT monitoring tools and IT server equipment is desirable. Experience or interest in live TV broadcasting workflows and production practices. An appetite to learn about advanced ST2110 media networks and associated control systems. Practical experience of building technical systems, including complete configuration, testing, commissioning and support. Team working and leadership. Strong ability to analyse engineering problems and present simplified and resilient solutions for our clients. Ability to cope with dynamic situations and time pressure. Time management and capability to prioritise workload and tasks. Good communicator with the ability to clearly explain technical workflows, issues and solutions. Ability to work well under pressure in a broadcasting environment. Willingness to learn outside of your comfort zone and immerse yourself in learning new technologies. Excellent computer skills. Interested in Microsoft Windows, Mac and Linux applications. Good knowledge of the Microsoft Office suite and CAD tools for producing detailed technical documentation. Equal Opportunity Gravity Media is an equal opportunity employer and welcomes a diverse range of applicants. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalised as a result of such a request.
Gravity Media is seeking a Broadcast IP Infrastructure Engineer based in High Wycombe to design, implement, and support IP and broadcast networking solutions across OB trucks, flypacks, and remote production environments. You'll work with cutting edge technologies including ST2110, IP networking, and broadcast IT systems, collaborating with expert engineering teams on some of the world's most watched live events, with opportunities for travel, learning, and innovation in a global media organisation. About the Role A full time position based at our High Wycombe offices specialising in broadcast networking technology and IP related infrastructure deployed in OB trucks and flypacks, with a key focus of implementing and maintaining a range of solutions across our fleet. This position is primarily based at our outside broadcast HQ but there will be requirements to work at other sites (Watford and White City) and occasional demand for onsite project delivery requiring some domestic or international travel to site. Our business and clients have become increasingly dependent on IP solutions that operate in harmony with traditional baseband technology and TV production practices, both for onsite and remote operations. You will work with the wider technology leadership team to integrate and manage infrastructure within our outside broadcast and remote working systems, ensuring a high service level of IT based workflows through the application of best practices. The role primarily involves network engineering skills combined with practical experience / keen interest in systems integration and computer technology within broadcast television. What You'll Be Responsible For The Broadcast IP Infrastructure Engineer will be responsible for building, configuring and maintaining networking infrastructure and software systems within our broadcast television environment. You will work with the technology leadership and senior engineering teams from various business units to implement infrastructure solutions to best achieve operational and client objectives: Install and upgrade network infrastructure. With a rapidly increasing demand on networked AV systems and advanced remote production workflows you will install, configure, upgrade and optimise OB networking equipment and topologies. Broadcast IT and monitoring. Deploy and maintain control system servers, applications and commonly used IT monitoring and visualisation tools throughout our fleet. IP systems integration and ST2110. Gain experience and support operational teams in the preparation and delivery of end to end IP systems including switch fabrics, multicast routing and PTP timing. Ongoing systems maintenance. Assist in troubleshooting broadcast IT hardware, software and networking issues. Collaboration and standards compliance. Work with colleagues to ensure designs and systems align with evolving industry standards and internal company policies. Documentation. Maintain documentation of technical systems and workflows. Version control. Additionally, there is scope and opportunity within the Broadcast IP Infrastructure Engineer role to participate in internal R&D activities, specifically relating to the ongoing development of control, monitoring and software defined production workflows. This Role Is For You If Knowledge or a keen interest in networking technology, protocols and equipment. Understanding of layer 2, layer 3, multicast and dynamic routing protocols. Operational knowledge of enterprise switch equipment, relevant networking technologies and practices related to management networks used in broadcast television. Experience of Cisco, Arista or Netgear equipment is desirable. An understanding of virtualisation technologies, Microsoft and Linux applications, IT monitoring tools and IT server equipment is desirable. Experience or interest in live TV broadcasting workflows and production practices. An appetite to learn about advanced ST2110 media networks and associated control systems. Practical experience of building technical systems, including complete configuration, testing, commissioning and support. Team working and leadership. Strong ability to analyse engineering problems and present simplified and resilient solutions for our clients. Ability to cope with dynamic situations and time pressure. Time management and capability to prioritise workload and tasks. Good communicator with the ability to clearly explain technical workflows, issues and solutions. Ability to work well under pressure in a broadcasting environment. Willingness to learn outside of your comfort zone and immerse yourself in learning new technologies. Excellent computer skills. Interested in Microsoft Windows, Mac and Linux applications. Good knowledge of the Microsoft Office suite and CAD tools for producing detailed technical documentation. Equal Opportunity Gravity Media is an equal opportunity employer and welcomes a diverse range of applicants. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalised as a result of such a request.