Maine Tucker

IT Support Analyst - Temporary £25 per hour (inclusive of holiday pay) Hybrid - London office - 3 days per week Are you an experienced IT support professional looking for a new challenge in a mission-driven organisation? We are seeking a skilled and customer-focused IT Support Analyst to join a collaborative team supporting over 250 users in a hybrid working environment. You'll work at the heart of a forward-thinking, values-led organisation dedicated to driving positive social change in health and care. The team supports a broad range of systems and services - from cloud infrastructure and cybersecurity to AV equipment and end-user devices - enabling the organisation to deliver research, influence policy, and innovate for impact. Key Responsibilities • Provide technical support and troubleshooting for operating systems, M365 apps, hardware, and cloud services. • Support and maintain end-user devices (Windows laptops, mobile devices), including imaging and configuration. • Maintain and manage the IT Service Desk, ensuring timely and effective issue resolution and escalation. • Deliver AV support for meetings and events, and maintain office tech including desks, printers, and room setups. • Manage user accounts, device access policies, and hybrid working support. • Monitor and maintain IT assets, inventory, and backups. • Contribute to wider IT projects and knowledge-sharing initiatives to improve operational efficiency and self-service. What We're Looking For • Proven experience providing IT support in a Microsoft environment (Windows 10/11, M365, Azure, AD, Intune/AutoPilot). • Strong understanding of networking concepts (TCP/IP, DNS, DHCP) and security protocols. • Comfortable supporting cloud-based and hybrid infrastructures (e.g. Exchange Hybrid, cloud backups, filtering). • Excellent interpersonal and communication skills with a customer-first mindset. • Experience with AV equipment, service desk management, and asset tracking. • A proactive, solution-focused approach with the ability to manage multiple tasks and priorities. Desirable but not Essential • MCP, ITIL or similar certifications. • Knowledge of scripting (e.g. PowerShell) and automation. • Experience with backup/recovery systems and email security platforms.

IT Support Analyst - Temporary £25 per hour (inclusive of holiday pay) Hybrid - London office - 3 days per week Are you an experienced IT support professional looking for a new challenge in a mission-driven organisation? We are seeking a skilled and customer-focused IT Support Analyst to join a collaborative team supporting over 250 users in a hybrid working environment. You'll work at the heart of a forward-thinking, values-led organisation dedicated to driving positive social change in health and care. The team supports a broad range of systems and services - from cloud infrastructure and cybersecurity to AV equipment and end-user devices - enabling the organisation to deliver research, influence policy, and innovate for impact. Key Responsibilities • Provide technical support and troubleshooting for operating systems, M365 apps, hardware, and cloud services. • Support and maintain end-user devices (Windows laptops, mobile devices), including imaging and configuration. • Maintain and manage the IT Service Desk, ensuring timely and effective issue resolution and escalation. • Deliver AV support for meetings and events, and maintain office tech including desks, printers, and room setups. • Manage user accounts, device access policies, and hybrid working support. • Monitor and maintain IT assets, inventory, and backups. • Contribute to wider IT projects and knowledge-sharing initiatives to improve operational efficiency and self-service. What We're Looking For • Proven experience providing IT support in a Microsoft environment (Windows 10/11, M365, Azure, AD, Intune/AutoPilot). • Strong understanding of networking concepts (TCP/IP, DNS, DHCP) and security protocols. • Comfortable supporting cloud-based and hybrid infrastructures (e.g. Exchange Hybrid, cloud backups, filtering). • Excellent interpersonal and communication skills with a customer-first mindset. • Experience with AV equipment, service desk management, and asset tracking. • A proactive, solution-focused approach with the ability to manage multiple tasks and priorities. Desirable but not Essential • MCP, ITIL or similar certifications. • Knowledge of scripting (e.g. PowerShell) and automation. • Experience with backup/recovery systems and email security platforms.

Database Officer London (Hybrid - 1 day per week in office) £33,000 - £35,000 We are an international development charity working globally to support vulnerable communities through practical assistance, advocacy, and welfare services. We are seeking a detail-oriented Database Officer for an International Development charity to support the management of CRM system and ensure high-quality data to underpin our fundraising and communications work. You will work closely with the Data & Appeals Manager to maintain data accuracy, process donations, and provide reporting and insights to the wider team. Key Responsibilities: • Maintain and cleanse CRM data (e.g. Raiser's Edge or similar) • Process and reconcile donations with Finance • Run regular processes (e.g. direct debits, Gift Aid) • Produce data selections and reports for fundraising campaigns • Manage database access and support colleagues with queries • Ensure GDPR compliance and data integrity Key Requirements: • Experience using CRM systems (Raiser's Edge desirable) • Strong Excel skills (Pivot Tables, Lookups, data cleaning) • Experience working with large datasets and data imports • High attention to detail and accuracy • Understanding of GDPR and data protection • Strong organisational and time management skills • Good communication skills and a collaborative approach Benefits: • 25 days annual leave + bank holidays • 7% employer pension contribution • Life assurance (3x salary) • Hybrid working • Employee wellbeing and discount schemes

Senior IT Infrastructure Engineer £40,000 per annum. 1 Year Fixed-Term Office Based - London office - 5 days per week Key Responsibilities: Deliver IT infrastructure services to Team members and other supported organisations to ensure that Colleagues of the IT team are satisfied with the IT service. Ensure that support tickets are managed and dealt with within the agreed timescales, ensuring all systems are functioning optimally and securely. Escalations to the third line support and second line support as needed. Determine through liaising with Team colleagues the need for additional or modified IT services to provide an improved service to the Team. Maintain the security software of laptops, desktops, and tablet computers to prevent unauthorised access and block any threats from installation. Create, manage, and administer accounts on related systems to ensure the integrity. Document the systems used, new systems installed and systems decommissioned. Provide advice, guidance, training and documented instructions to all members of the Team on matters relating to IT, reducing time lost waiting for IT to respond to issues. Participate in implementing IT projects as required by the IT Infrastructure Manager and be an active SME participant engaged collaboratively with the IT team. Mentor, support and supervise the IT Engineer to enable them to improve their skills, experience, and responsiveness. Assist in managing the endpoint equipment delivery. Provide cover for the IT Infrastructure Manager as required to enable the IT team to operate when there are absences or during high workloads. Any other duties, appropriate to the grade of the post, as requested by the IT Infrastructure Manager and the Head of IT What We're Looking For: Experience supporting enterprise infrastructure platforms and software, including but not limited to: Windows Server, Active Directory, Windows 11, Backup, Monitoring/SNMP, SMTP/Exchange, Web Server/IIS, Dell Servers and storage, Printers/Papercut, Office 365, MS 365. Experience in server administration, database administration and application support. Experienced in IT support services and ticketing, as well as laptop and mobile phone support and networking configuration. Excellent communicator with the ability to communicate technical issues to all levels Advanced problem-solving and troubleshooting skills Customer service skills demonstrated through communication, knowledge, attention to detail and ability to get things done Strong organisational skills including planning, prioritising, timekeeping and managing busy workloads and ticketing systems working to prioritise. Flexible to changing situations and timings.

Senior IT Infrastructure Engineer £40,000 per annum. 1 Year Fixed-Term Office Based - London office - 5 days per week Key Responsibilities: Deliver IT infrastructure services to Team members and other supported organisations to ensure that Colleagues of the IT team are satisfied with the IT service. Ensure that support tickets are managed and dealt with within the agreed timescales, ensuring all systems are functioning optimally and securely. Escalations to the third line support and second line support as needed. Determine through liaising with Team colleagues the need for additional or modified IT services to provide an improved service to the Team. Maintain the security software of laptops, desktops, and tablet computers to prevent unauthorised access and block any threats from installation. Create, manage, and administer accounts on related systems to ensure the integrity. Document the systems used, new systems installed and systems decommissioned. Provide advice, guidance, training and documented instructions to all members of the Team on matters relating to IT, reducing time lost waiting for IT to respond to issues. Participate in implementing IT projects as required by the IT Infrastructure Manager and be an active SME participant engaged collaboratively with the IT team. Mentor, support and supervise the IT Engineer to enable them to improve their skills, experience, and responsiveness. Assist in managing the endpoint equipment delivery. Provide cover for the IT Infrastructure Manager as required to enable the IT team to operate when there are absences or during high workloads. Any other duties, appropriate to the grade of the post, as requested by the IT Infrastructure Manager and the Head of IT What We're Looking For: Experience supporting enterprise infrastructure platforms and software, including but not limited to: Windows Server, Active Directory, Windows 11, Backup, Monitoring/SNMP, SMTP/Exchange, Web Server/IIS, Dell Servers and storage, Printers/Papercut, Office 365, MS 365. Experience in server administration, database administration and application support. Experienced in IT support services and ticketing, as well as laptop and mobile phone support and networking configuration. Excellent communicator with the ability to communicate technical issues to all levels Advanced problem-solving and troubleshooting skills Customer service skills demonstrated through communication, knowledge, attention to detail and ability to get things done Strong organisational skills including planning, prioritising, timekeeping and managing busy workloads and ticketing systems working to prioritise. Flexible to changing situations and timings.

Database Officer London (Hybrid - 1 day per week in office) £33,000 - £35,000 We are an international development charity working globally to support vulnerable communities through practical assistance, advocacy, and welfare services. We are seeking a detail-oriented Database Officer for an International Development charity to support the management of CRM system and ensure high-quality data to underpin our fundraising and communications work. You will work closely with the Data & Appeals Manager to maintain data accuracy, process donations, and provide reporting and insights to the wider team. Key Responsibilities: • Maintain and cleanse CRM data (e.g. Raiser's Edge or similar) • Process and reconcile donations with Finance • Run regular processes (e.g. direct debits, Gift Aid) • Produce data selections and reports for fundraising campaigns • Manage database access and support colleagues with queries • Ensure GDPR compliance and data integrity Key Requirements: • Experience using CRM systems (Raiser's Edge desirable) • Strong Excel skills (Pivot Tables, Lookups, data cleaning) • Experience working with large datasets and data imports • High attention to detail and accuracy • Understanding of GDPR and data protection • Strong organisational and time management skills • Good communication skills and a collaborative approach Benefits: • 25 days annual leave + bank holidays • 7% employer pension contribution • Life assurance (3x salary) • Hybrid working • Employee wellbeing and discount schemes