Come and join the Littlefish team! Work location: Nottingham (Hybrid) Salary: Up to: £35,000 + 20% shift allowance Shift pattern: 4 days on/4 days off Must be eligible for SC Clearance (UK resident for the last 5 years) and NPPV2 clearance Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: As a Tier 2 Cyber Security Analyst, you'll work within the CSOC to detect, investigate, and respond to advanced security threats across customer environments. You'll support the CSOC Manager with day-to-day operations, act as a technical escalation point for analysts, and provide out-of-hours escalation support when required. This is a hands-on technical role where you'll investigate complex alerts, support threat-hunting activities, contribute to the tuning of SIEM detections, and help improve SOC processes and response playbooks. You'll also play an important role in mentoring analysts and supporting the continued development of the SOC's technical capability. Technology innovation is part of our DNA, and this role will continue to evolve as AI-driven detection, automation, and response capabilities are introduced. You will: Investigate, triage, and respond to security alerts across customer environments Support the tuning and maintenance of SIEM detection rules alongside senior analysts Carry out proactive threat analysis and support threat-hunting activities Act as an escalation point for Tier 1 analysts, providing guidance and technical support Investigate complex security incidents and contribute to root-cause analysis Support continual improvement of SOC processes and response playbooks Assist with monthly SOC reporting and contribute insights into customer security posture Support client service reviews and communicate cyber risks in clear, business-friendly language Conduct security assessments, including vulnerability testing and risk analysis Ensure timely, high-quality incident resolution in line with SOC standards and SLAs Who you are: You're an experienced cyber security professional with deep SOC experience and a strong technical foundation. You're confident making decisions in high-pressure situations, enjoy solving complex security challenges, and take pride in supporting and developing others. You balance technical excellence with a service-delivery mindset and strong customer engagement. You will have: 2-4 years' experience in a Security Operations or similar cyber role Strong experience investigating and responding to cyber security incidents Hands-on experience with SIEM, EDR, and email security tooling Experience working in a Microsoft XDR SOC Strong KQL (Kusto Query Language) skills Experience mentoring and supporting analysts at different levels Excellent written and verbal communication skills Strong analytical thinking, judgement, and attention to detail A proactive, self-motivated approach and passion for cyber security It's a bonus if you also have: Relevant cyber security certifications such as AZ-500, SC-300, SC-100, SC-200, or SANS certifications Experience working as part of an incident response function Exposure to developing or enhancing detection rules and response playbooks Knowledge of vulnerability assessment and remediation processes An understanding of balancing business requirements with technical and security standards What can we offer you? Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
02/06/2026
Full time
Come and join the Littlefish team! Work location: Nottingham (Hybrid) Salary: Up to: £35,000 + 20% shift allowance Shift pattern: 4 days on/4 days off Must be eligible for SC Clearance (UK resident for the last 5 years) and NPPV2 clearance Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: As a Tier 2 Cyber Security Analyst, you'll work within the CSOC to detect, investigate, and respond to advanced security threats across customer environments. You'll support the CSOC Manager with day-to-day operations, act as a technical escalation point for analysts, and provide out-of-hours escalation support when required. This is a hands-on technical role where you'll investigate complex alerts, support threat-hunting activities, contribute to the tuning of SIEM detections, and help improve SOC processes and response playbooks. You'll also play an important role in mentoring analysts and supporting the continued development of the SOC's technical capability. Technology innovation is part of our DNA, and this role will continue to evolve as AI-driven detection, automation, and response capabilities are introduced. You will: Investigate, triage, and respond to security alerts across customer environments Support the tuning and maintenance of SIEM detection rules alongside senior analysts Carry out proactive threat analysis and support threat-hunting activities Act as an escalation point for Tier 1 analysts, providing guidance and technical support Investigate complex security incidents and contribute to root-cause analysis Support continual improvement of SOC processes and response playbooks Assist with monthly SOC reporting and contribute insights into customer security posture Support client service reviews and communicate cyber risks in clear, business-friendly language Conduct security assessments, including vulnerability testing and risk analysis Ensure timely, high-quality incident resolution in line with SOC standards and SLAs Who you are: You're an experienced cyber security professional with deep SOC experience and a strong technical foundation. You're confident making decisions in high-pressure situations, enjoy solving complex security challenges, and take pride in supporting and developing others. You balance technical excellence with a service-delivery mindset and strong customer engagement. You will have: 2-4 years' experience in a Security Operations or similar cyber role Strong experience investigating and responding to cyber security incidents Hands-on experience with SIEM, EDR, and email security tooling Experience working in a Microsoft XDR SOC Strong KQL (Kusto Query Language) skills Experience mentoring and supporting analysts at different levels Excellent written and verbal communication skills Strong analytical thinking, judgement, and attention to detail A proactive, self-motivated approach and passion for cyber security It's a bonus if you also have: Relevant cyber security certifications such as AZ-500, SC-300, SC-100, SC-200, or SANS certifications Experience working as part of an incident response function Exposure to developing or enhancing detection rules and response playbooks Knowledge of vulnerability assessment and remediation processes An understanding of balancing business requirements with technical and security standards What can we offer you? Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
IT Platform Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield Hybrid (1 day per week, the current team collaboration day is Wednesday) Salary: Up to £70,000 Must be eligible for SC Clearance (UK resident for the last 5 years) and NPPV2 clearance Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day to day basis: We're looking for an experienced Platform Engineer to join our Infrastructure team, working at the heart of our client environments and cloud platforms. This is a role for someone who's just as comfortable deep in IaC, Azure and automation as they are shaping solutions, mentoring engineers, and influencing customers. You'll play a key part in how we evolve our platform capability - technically and commercially. You will: You'll operate as a senior engineer within a client-aligned team, balancing hands-on technical delivery with thought leadership and mentoring. Designing, building and managing Azure platforms using Infrastructure as Code (Terraform or Bicep) Owning complex incidents, changes and escalations across customer environments Driving improvements in automation, security and platform consistency Supporting vulnerability management and security configuration across cloud environments Drive observability across cloud services using Azure Monitor, Log Analytics and application insights Acting as a technical escalation point for engineers across the team Contributing to technical roadmaps, best practice and standards Leading or supporting onboarding of new customers and complex projects Producing design documentation and contributing to pre-sales and solution shaping Building trusted advisor relationships with key customers, helping them get more from their platforms Who you are: You're an experienced infrastructure or platform engineer with a strong Azure and automation background, and you enjoy working across both delivery and design. Experience in a platform/infrastructure engineering role Strong Azure knowledge across IaaS, PaaS and cloud-native services Hands-on experience with Infrastructure as Code (Terraform preferred, Bicep also considered) Experience with CI/CD pipelines (Azure DevOps, GitHub Actions or similar) Solid understanding of: Identity (Entra ID/AD) Networking and security SaaS/PaaS integrations Experience with containerisation (Docker, Azure Container Apps) Strong Scripting capability (PowerShell essential) Comfortable working across Windows and basic Linux environments Experience working within structured environments (incident, change, problem management) Nice to haves: Familiarity with vulnerability management and security configuration across cloud environments whilst implementing security best practices utilising MS Defender, Entra ID & Azure Policy Exposure to Kubernetes/AKS Experience with GitOps or automation tooling (eg Ansible, Flux, ArgoCD) Azure certifications (AZ-104 & AZ-400 or equivalent is preferable) You'll also be: A strong communicator, able to explain technical concepts clearly Comfortable mentoring and supporting other engineers Able to prioritise and manage multiple workstreams What can we offer you? Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option)
02/06/2026
Full time
IT Platform Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield Hybrid (1 day per week, the current team collaboration day is Wednesday) Salary: Up to £70,000 Must be eligible for SC Clearance (UK resident for the last 5 years) and NPPV2 clearance Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day to day basis: We're looking for an experienced Platform Engineer to join our Infrastructure team, working at the heart of our client environments and cloud platforms. This is a role for someone who's just as comfortable deep in IaC, Azure and automation as they are shaping solutions, mentoring engineers, and influencing customers. You'll play a key part in how we evolve our platform capability - technically and commercially. You will: You'll operate as a senior engineer within a client-aligned team, balancing hands-on technical delivery with thought leadership and mentoring. Designing, building and managing Azure platforms using Infrastructure as Code (Terraform or Bicep) Owning complex incidents, changes and escalations across customer environments Driving improvements in automation, security and platform consistency Supporting vulnerability management and security configuration across cloud environments Drive observability across cloud services using Azure Monitor, Log Analytics and application insights Acting as a technical escalation point for engineers across the team Contributing to technical roadmaps, best practice and standards Leading or supporting onboarding of new customers and complex projects Producing design documentation and contributing to pre-sales and solution shaping Building trusted advisor relationships with key customers, helping them get more from their platforms Who you are: You're an experienced infrastructure or platform engineer with a strong Azure and automation background, and you enjoy working across both delivery and design. Experience in a platform/infrastructure engineering role Strong Azure knowledge across IaaS, PaaS and cloud-native services Hands-on experience with Infrastructure as Code (Terraform preferred, Bicep also considered) Experience with CI/CD pipelines (Azure DevOps, GitHub Actions or similar) Solid understanding of: Identity (Entra ID/AD) Networking and security SaaS/PaaS integrations Experience with containerisation (Docker, Azure Container Apps) Strong Scripting capability (PowerShell essential) Comfortable working across Windows and basic Linux environments Experience working within structured environments (incident, change, problem management) Nice to haves: Familiarity with vulnerability management and security configuration across cloud environments whilst implementing security best practices utilising MS Defender, Entra ID & Azure Policy Exposure to Kubernetes/AKS Experience with GitOps or automation tooling (eg Ansible, Flux, ArgoCD) Azure certifications (AZ-104 & AZ-400 or equivalent is preferable) You'll also be: A strong communicator, able to explain technical concepts clearly Comfortable mentoring and supporting other engineers Able to prioritise and manage multiple workstreams What can we offer you? Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option)
IT Cyber Security Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield (Hybrid) Salary: Up to: £30,000 Must be eligible for SC Clearance (UK resident for the last 5 years) and NPPV2 clearance Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: We're building a strong and mature cyber security function, and we're looking for an Internal Security Engineer to join us. This is a great opportunity for someone early in their career who wants to develop hands-on experience supporting and improving our security controls, systems and tooling in a growing managed services environment. You'll play a key role in supporting our security governance and assurance function, helping us maintain high standards across ISO 27001, Cyber Essentials Plus and wider compliance frameworks. You will: Supporting ISO 27001 activities and ongoing security control management and improvements Supporting vulnerability management processes including remediating findings with both software and configurations Supporting security configuration improvements across our Microsoft 365 environment Supporting the maintenance of Cyber Essentials Plus, NCSC CAF and other compliance frameworks Contributing to risk management processes, including maintaining risk registers Helping to develop, test and maintain Business Continuity and Disaster Recovery strategies Be comfortable with supporting security documentation creation and maintenance Supporting security awareness initiatives and wider compliance communication Who you are: Direct experience in an IT support role Awareness of UK GDPR and data protection considerations Experience supporting Microsoft 365 environments Exposure to ISO-managed environments and security operations Familiarity with ISO 27001 concepts and Cyber Essentials principles Strong organisation skills with excellent written and verbal communication Ability to manage multiple priorities and work to deadlines It would be great if you have: Working knowledge of vulnerability management tooling such as Qualys or Nessus Experience with Microsoft tools such as SharePoint, Purview and Cloud App Security Experience with Microsoft Secure Score and Defender for Cloud Experience administrating and supporting Mac or Linux end user computing Progress towards certifications such as ISO 27001 Foundation, Security+ or SC-900 What can we offer you? Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500 Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
02/06/2026
Full time
IT Cyber Security Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Come and join the Littlefish team! Work location: Nottingham or Sheffield (Hybrid) Salary: Up to: £30,000 Must be eligible for SC Clearance (UK resident for the last 5 years) and NPPV2 clearance Here at Littlefish, we look for people who can make a real difference and become a giant slayer. As the world around us continues to change, we look for people who grab that change with optimism and excitement. These are the passionate and high performing people who enjoy and thrive on thinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, and add to our skills and experience as we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. The role and what you'll be getting up to on a day-to-day basis: We're building a strong and mature cyber security function, and we're looking for an Internal Security Engineer to join us. This is a great opportunity for someone early in their career who wants to develop hands-on experience supporting and improving our security controls, systems and tooling in a growing managed services environment. You'll play a key role in supporting our security governance and assurance function, helping us maintain high standards across ISO 27001, Cyber Essentials Plus and wider compliance frameworks. You will: Supporting ISO 27001 activities and ongoing security control management and improvements Supporting vulnerability management processes including remediating findings with both software and configurations Supporting security configuration improvements across our Microsoft 365 environment Supporting the maintenance of Cyber Essentials Plus, NCSC CAF and other compliance frameworks Contributing to risk management processes, including maintaining risk registers Helping to develop, test and maintain Business Continuity and Disaster Recovery strategies Be comfortable with supporting security documentation creation and maintenance Supporting security awareness initiatives and wider compliance communication Who you are: Direct experience in an IT support role Awareness of UK GDPR and data protection considerations Experience supporting Microsoft 365 environments Exposure to ISO-managed environments and security operations Familiarity with ISO 27001 concepts and Cyber Essentials principles Strong organisation skills with excellent written and verbal communication Ability to manage multiple priorities and work to deadlines It would be great if you have: Working knowledge of vulnerability management tooling such as Qualys or Nessus Experience with Microsoft tools such as SharePoint, Purview and Cloud App Security Experience with Microsoft Secure Score and Defender for Cloud Experience administrating and supporting Mac or Linux end user computing Progress towards certifications such as ISO 27001 Foundation, Security+ or SC-900 What can we offer you? Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500 Referral bonus scheme of £1000 when you successfully refer a friend. Access to our LinkedIn Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public/bank holidays Purchase of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude- I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done! I am Cyber Conscious - I am vigilant, responsible, and proactive in protecting our people, customers and organisation from Cyber threats. So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a prefer not to say option).
Littlefish are seeking a Multilingual IT Service Desk Engineer who is fluent in English, Italian and Spanish to provide effective desktop support and customer service to Littlefish's global customers, for desktop/laptop/printer/application issues and administration. You must be able to communicate effectively with the customer and manage queries in line with Littlefish standards and customer specific SLA's. This role has a rotated shift pattern of Monday to Friday, between 7.00am - 5.00pm. Main Duties and Responsibilities · Provide 1 st line desktop support and customer services to Littlefish contract customers, in line with personal skill sets/ Resolve issues in a competent manner, whilst communicating professionally with the customer and other members of the team. · To prioritise, progress and resolve queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements. · To be responsible for completing specific projects as designated by the Service Management Team. · Make effective use of all personal and team time during any periods of inactivity. · Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs. Essential Experience and Key Skills · The Service Desk is a multilingual service. Candidates must befluent in English, Italian and Spanish. · Be able to demonstrate IT related problem-solving skills. · IT desktop support working across a range of technologies including Office 365, Exchange 2013, Windows 8 &10, and Active Directory. Training provided. · Excellent face to face, telephone and written communication skills · Willing to work flexible hours as and when the need arises to cover shift patterns Essential Security Checks · Baseline Personnel Security Standard (BPSS) pre-employment checks Working At Littlefish where #PeopleMatter Littlefish is a recognised and fast growing credible alternative to the 'usual suspects' in the IT Outsourcing (ITO) and Managed IT Service (MSP) market. And our reputation for providing industry-leading services as well as exceptional IT Careers is growing fast too. In the past few years we have more than quadrupled in size, dramatically increasing both our revenues and workforce, and we've got no intention of letting up. With an impressive customer base, a strong pipeline of new business, and a proven track-record of growth, we're interested in hearing from, and finding, the best talent, to join our award-winning business and to be part of our continued success as we create new IT jobs in Nottingham, Manchester and around the UK. Our focus is to create a supportive, inclusive and collaborative culture in a great working environment, which contributes hugely to the happiness, positivity and general well-being of our people. Our culture fosters a laid back and friendly, yet professional and capable approach. We provide breakout facilities within our office offering the latest in gaming technology, table tennis and lots of space to eat your lunch, socialise or just get away from your desk. We have a casual dress policy to make sure people are as comfortable as possible as they go about their daily tasks, and we provide year-round fruit and refreshments that are freely available to everyone. In addition to the year-round free fruit and refreshments, we have subsidised vending machines, Pizza Fridays, frequent social evenings, charity events, a mid-summer all-staff family BBQ and, of course, the obligatory Christmas party! We care strongly about the ongoing personal development of our people and created the Littlefish Academy, a structured training and development program that rewards you as you progress. The Academy provides you with the power to increase your salary (outside of any annual pay awards) through technical accreditation, and a focus on continual quality improvement. Plus, all Littlefish employees have access to LinkedIn Learning, an online educational platform which provides access to over 10,000 expert-led courses to help you discover and develop business, technology-related and creative skills. We also run a variety of bonus schemes including an initiative called Starfish, that rewards those who go 'above and beyond' in their interactions with of our customers, with monthly prizes on offer for those who receive the most nominations. Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations. So, if you feel like you can make a tangible difference, apply today and join us on the journey...... click apply for full job details
29/09/2020
Full time
Littlefish are seeking a Multilingual IT Service Desk Engineer who is fluent in English, Italian and Spanish to provide effective desktop support and customer service to Littlefish's global customers, for desktop/laptop/printer/application issues and administration. You must be able to communicate effectively with the customer and manage queries in line with Littlefish standards and customer specific SLA's. This role has a rotated shift pattern of Monday to Friday, between 7.00am - 5.00pm. Main Duties and Responsibilities · Provide 1 st line desktop support and customer services to Littlefish contract customers, in line with personal skill sets/ Resolve issues in a competent manner, whilst communicating professionally with the customer and other members of the team. · To prioritise, progress and resolve queries and service requests assigned to the individual in accordance with standard and customer specific service level agreements. · To be responsible for completing specific projects as designated by the Service Management Team. · Make effective use of all personal and team time during any periods of inactivity. · Maintain personal qualifications and skill sets and ensure training is completed in line with business and personal needs. Essential Experience and Key Skills · The Service Desk is a multilingual service. Candidates must befluent in English, Italian and Spanish. · Be able to demonstrate IT related problem-solving skills. · IT desktop support working across a range of technologies including Office 365, Exchange 2013, Windows 8 &10, and Active Directory. Training provided. · Excellent face to face, telephone and written communication skills · Willing to work flexible hours as and when the need arises to cover shift patterns Essential Security Checks · Baseline Personnel Security Standard (BPSS) pre-employment checks Working At Littlefish where #PeopleMatter Littlefish is a recognised and fast growing credible alternative to the 'usual suspects' in the IT Outsourcing (ITO) and Managed IT Service (MSP) market. And our reputation for providing industry-leading services as well as exceptional IT Careers is growing fast too. In the past few years we have more than quadrupled in size, dramatically increasing both our revenues and workforce, and we've got no intention of letting up. With an impressive customer base, a strong pipeline of new business, and a proven track-record of growth, we're interested in hearing from, and finding, the best talent, to join our award-winning business and to be part of our continued success as we create new IT jobs in Nottingham, Manchester and around the UK. Our focus is to create a supportive, inclusive and collaborative culture in a great working environment, which contributes hugely to the happiness, positivity and general well-being of our people. Our culture fosters a laid back and friendly, yet professional and capable approach. We provide breakout facilities within our office offering the latest in gaming technology, table tennis and lots of space to eat your lunch, socialise or just get away from your desk. We have a casual dress policy to make sure people are as comfortable as possible as they go about their daily tasks, and we provide year-round fruit and refreshments that are freely available to everyone. In addition to the year-round free fruit and refreshments, we have subsidised vending machines, Pizza Fridays, frequent social evenings, charity events, a mid-summer all-staff family BBQ and, of course, the obligatory Christmas party! We care strongly about the ongoing personal development of our people and created the Littlefish Academy, a structured training and development program that rewards you as you progress. The Academy provides you with the power to increase your salary (outside of any annual pay awards) through technical accreditation, and a focus on continual quality improvement. Plus, all Littlefish employees have access to LinkedIn Learning, an online educational platform which provides access to over 10,000 expert-led courses to help you discover and develop business, technology-related and creative skills. We also run a variety of bonus schemes including an initiative called Starfish, that rewards those who go 'above and beyond' in their interactions with of our customers, with monthly prizes on offer for those who receive the most nominations. Through employing the best people, and creating optimal working conditions, our customers get the best service. In a crowded market, often playing against much bigger competitors (think David and Goliath), we constantly need to stand out to continue growing. We have a very successful track record, working with a plethora of leading organisations. So, if you feel like you can make a tangible difference, apply today and join us on the journey...... click apply for full job details
