Adobe

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Adobe International has been growing at a spectacular rate over the last few years, and we're in the middle of another fast-paced, lively, exciting year. We're looking for an analyst to support the integration of our most recent acquisition, Workfront, through reporting, analysis, and insights. What you need to succeed A passion for solving problems and taking on new challenges. Persistence and drive: if you don't know the answer, you're like a dog with a bone and won't let go until you've figured it out! Attention to detail and a belief that anything worth doing, is worth doing exactly right - every single time. A love for learning new things, and ability to learn quickly. Agility and ability to shift priorities quickly in a fast-paced environment. A positive approach - you can easily adjust your path or pace when called for. Great interpersonal skills A bachelor's degree in business, finance, or marketing and / or demonstrated experience in Finance or Sales/Business Operations Proficiency with Excel, Anaplan, PowerBI, and Tableau We have recently completed the acquisition of Workfront. You will form part of the team assigned to integrate Workfront's people, systems and data into Adobe, focusing on International. Run daily and weekly reports in an accurate and timely manner, modifying existing reports or creating new regular reports as needed (Either in Excel or PowerBI). Identify process improvement opportunities and develop tools or process enhancements as a result. Report on headcount and expenses for cost centers that you own. Summarize issues and present to the finance team and business leaders. Track forecast by product and market, as well as forward-looking trends like linearity and pipeline coverage. Support annual bookings, expense and headcount planning. Test new tools and capabilities to ensure maximum usability and effectiveness prior to rollout.

Changing the world through digital experiences is what Adobe's all about. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The opportunity UK&I is a vibrant marketplace for Adobe's offering in the Digital Experience space. To capture the significant growth opportunity ahead, Adobe Customer Success needs to lead the post-sales customer experience here at Adobe, driving adoption and value realisation for our customers. In order to advance these objectives, Adobe is looking for a strategic and experienced leader to lead the Customer Success teams in our North region, covering UK, Ireland, Middle East and Africa. Our Customer Success Managers drive strong enterprise-level customer partnerships across the full range of Digital Experience Solutions for top enterprise customers, ensuring high levels of customer satisfaction, engagement and retention. Customer Success Managers (CSM's) are passionate about Adobe technology and understand its role and value to our customers' businesses. They are the customer's advocate within Adobe and exist to help our customers unlock the value of their Adobe investment. What you need to succeed Strong and proven record of successfully leading customer relationships and technical projects Strong leadership capabilities at the group management level A people-first approach to management Exceptional customer relationship skills from previous employment Proven track record of partnering effectively with enterprise sales leaders An innate drive for customer success and a strong commercial awareness Strong experience with SaaS Solutions Self-motivated, great teammate, accountable, and passionate about exceeding customer expectations Understanding of enterprise workflows, terminology, concepts and strategies Exceptional organizational, presentation, and communication skills, both verbal and written Proven track record of leading through change and in high pressure situations Lead and participate in the creation of strategies that drive product adoption, value realisation and delight our customers throughout the duration of the customer lifecycle Customer relationship and executive stakeholder management (to C-level) Frequent interaction with clients, including Directors, VPs, and C-level executives of fortune 500 companies Drive focus on product adoption and usage Represent the experience of the customer within Adobe Drive a positive experience for our customers during issue resolution. Cultivate future projects and qualify new opportunities Lead a team of highly motivated and exceptional CSM managers and CSMs (4 managers on direct report) Share results & key focus areas with cross-functional leaders Drive ongoing cadence with the team to report on critical metrics, and new initiatives