Buckinghamshire Fire & Rescue

Are you looking for a future career whilst achieving an apprenticeship qualification? Do you have a passion to learn and work in IT? If this is you, then you are just who we are looking for! Join Buckinghamshire Fire & Rescue Service team. ICT ApprenticeReference: VAC000233 Location: Headquarters, Stocklake, Aylesbury, Buckinghamshire, HP20 1BD Salary: £18,328 - £18,722 a year (National Living Wage) Contract: Two Year Fixed Term Contract Hours: Full time, 37 hour week Package: Local Government Pension Scheme Good annual leave entitlement Employee benefits Employee Assistance Programme Access to Occupational Health provision Free onsite parking Onsite gym facilities About us Buckinghamshire Fire & Rescue Service serves a population of more than 800,000 in the Southeast of England. Around 400 firefighters operate from 19 fire stations from the outskirts of London to the South Midlands. Not all lifesavers wear uniforms. We employ around 100 people from specialist support staff to education and fire prevention. We are a diverse, welcoming community - will you join us? Our apprenticeships are designed to give you the hands-on experience needed in a real job that brings out the best in you, with real responsibilities, real challenges, real projects and scope to grow your career. The work is fast paced, reactive and sometimes challenging. About the role You'll study and achieve the (Level 2) apprenticeship qualification throughout the duration of this apprenticeship. You will act as a referral point for dealing with complex or technical requests, issues, complaints, and queries. Working alongside experienced IT professionals you will be mentored and trained in the use of various IT systems and software packages. Your duties will include: Diagnosing & resolving software, hardware and networking incidents Recording, updating and documenting requests using the IT service desk system Installing and configuring new IT equipment Learning how to use a range of IT support tools Here's what some of our staff have recently said: "I left school without any IT experience and was downhearted as I believed it would be difficult to get into the technology industry without going to university. Being enrolled into the apprenticeship scheme has allowed me to gain the experience and skills required to work within the industry I love, whilst gaining a valuable qualification at the same time!" "Having the opportunity to take an apprenticeship has enabled me to start a career in a field I didn't think I would be able to get into, this far into my working life." "Going through an apprenticeship with IT has provided me with a number of opportunities. Not only has it enabled me to start a career in an area I have a significant interest in, but I've also gained valuable experience in a professional work environment and furthered my knowledge of IT." About you Skills required: Passion for IT and computers Work to time sensitive deadlines with good attention to detail A drive to succeed in the IT industry Good communication and interpersonal skills Work well on your own as well as part of a team High levels of integrity, honesty, reliability, and confidentiality Working as part of a team you will be part of our continuing drive to improve our ICT performance. The Service Desk team plays a key role by providing a single initial customer interface for all information and communications technology service requests. What are the entry requirements? To be eligible to apply for this role, you will need to have: GCSE's in Maths and English A - C/4-9 (or equivalent). We are looking for someone who can communicate effectively with a wide range of people, and enjoys working in a team environment, with: A 'can do' attitude A willingness to learn What certification will you achieve? You will be enrolled onto an ICT Apprenticeship and if successful will achieve a level 2 apprenticeship. How will I be assessed during the apprenticeship scheme? You will be assessed in a variety of ways which could include: Formal external courses and examinations On the job observations Evidence of your duties/tasks performed Reports from mentors and managers Production of an e-portfolio of evidence End point assessment What happens after the apprenticeship? At the end of the apprenticeship scheme, we will work closely with you to identify the next steps, this could include: A job with us Further or higher education Closing Date: 25 September 2022 at Midnight Interested? If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position. If there are any adaptions or adjustments, we can make to assist you in your application or with our recruitment process, please contact us via email or telephone. We are currently experiencing issues with our recruitment portal therefore no application forms are being received at the moment. No agencies please.