Proclinical are recruiting a Service Desk Analyst for a pharmaceutical corporation. This role is on a contract basis and is located in the United Kingdom. The client is focused on finding, developing and supplying novel remedies that aid people in overcoming serious illnesses. Make your application after reading the following skill and qualification requirements for this position. Responsibilities: When required, you will contribute to application testing, upgrades and deployments, as well as internal service desk projects. Conduct troubleshooting to solve or raise to the suitable tier 2 teams. The ideal candidate will research and solve more multifaceted field/scientific application and business process problems. You will accept incoming calls, chats, tickets, redirect calls/tickets if needed, to suitable support groups for resolution while setting end user expectations throughout the initial interaction. Produce tickets and report all actions within the company's ticket system aligned with the company's quality standards. Offer application and process training to others as well as serve as a SME/POC for other team members. Other duties may be assigned to the role. Skills & Requirements: Educated to a high school diploma level, ideally to a university degree level in a pertinent discipline. Comprehension of ITIL Framework and ITSM. Familiarity within a technical support setting, and/or service desk setting, ideally involved with tools, processes, methodologies, telephony systems and servicenow, etc. Computer literacy with Microsoft office, application support and Microsoft windows. Acquaintance with assisting the life sciences. Fluency in the Italian and English languages with knowledge in Spanish. Communication skills both verbally and in writing. Customer service abilities. Capable of troubleshooting and research application problems. Able to explain technical information to end users. Ability to set priorities and manage various tasks simultaneously. Capable of resolving issues. Able to adhere to service desk procedures and processes. A positive, efficient and agile individual with the ability to partake in completing team goals and objectives. Works well in a team environment. Keen to learn new skills as well as open to ideas. To optimise service delivery, you will be able to drive quality, process improvement and novelty. Capable of conducting documentation translation. Willing to work flexible days and hours. If you are having difficulty in applying or if you have any questions, please contact Mohammed Alli at . Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies. Proclinical Staffing is an equal opportunity employer.
23/09/2022
Full time
Proclinical are recruiting a Service Desk Analyst for a pharmaceutical corporation. This role is on a contract basis and is located in the United Kingdom. The client is focused on finding, developing and supplying novel remedies that aid people in overcoming serious illnesses. Make your application after reading the following skill and qualification requirements for this position. Responsibilities: When required, you will contribute to application testing, upgrades and deployments, as well as internal service desk projects. Conduct troubleshooting to solve or raise to the suitable tier 2 teams. The ideal candidate will research and solve more multifaceted field/scientific application and business process problems. You will accept incoming calls, chats, tickets, redirect calls/tickets if needed, to suitable support groups for resolution while setting end user expectations throughout the initial interaction. Produce tickets and report all actions within the company's ticket system aligned with the company's quality standards. Offer application and process training to others as well as serve as a SME/POC for other team members. Other duties may be assigned to the role. Skills & Requirements: Educated to a high school diploma level, ideally to a university degree level in a pertinent discipline. Comprehension of ITIL Framework and ITSM. Familiarity within a technical support setting, and/or service desk setting, ideally involved with tools, processes, methodologies, telephony systems and servicenow, etc. Computer literacy with Microsoft office, application support and Microsoft windows. Acquaintance with assisting the life sciences. Fluency in the Italian and English languages with knowledge in Spanish. Communication skills both verbally and in writing. Customer service abilities. Capable of troubleshooting and research application problems. Able to explain technical information to end users. Ability to set priorities and manage various tasks simultaneously. Capable of resolving issues. Able to adhere to service desk procedures and processes. A positive, efficient and agile individual with the ability to partake in completing team goals and objectives. Works well in a team environment. Keen to learn new skills as well as open to ideas. To optimise service delivery, you will be able to drive quality, process improvement and novelty. Capable of conducting documentation translation. Willing to work flexible days and hours. If you are having difficulty in applying or if you have any questions, please contact Mohammed Alli at . Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies. Proclinical Staffing is an equal opportunity employer.
Proclinical are recruiting a Service Desk Analyst for a pharmaceutical corporation. This role is on a contract basis and is located in the United Kingdom. The client is focused on finding, developing and supplying novel remedies that aid people in overcoming serious illnesses. Responsibilities: When required, you will contribute to application testing, upgrades and deployments, as well as internal service desk projects. Conduct troubleshooting to solve or raise to the suitable tier 2 teams. The ideal candidate will research and solve more multifaceted field/scientific application and business process problems. You will accept incoming calls, chats, tickets, redirect calls/tickets if needed, to suitable support groups for resolution while setting end user expectations throughout the initial interaction. Produce tickets and report all actions within the company's ticket system aligned with the company's quality standards. Offer application and process training to others as well as serve as a SME/POC for other team members. Other duties may be assigned to the role. Skills & Requirements: Educated to a high school diploma level, ideally to a university degree level in a pertinent discipline. Comprehension of ITIL Framework and ITSM. Familiarity within a technical support setting, and/or service desk setting, ideally involved with tools, processes, methodologies, telephony systems and servicenow, etc. Computer literacy with Microsoft office, application support and Microsoft windows. Acquaintance with assisting the life sciences. Fluency in the Italian and English languages with knowledge in Spanish. Communication skills both verbally and in writing. Customer service abilities. Capable of troubleshooting and research application problems. Able to explain technical information to end users. Ability to set priorities and manage various tasks simultaneously. Capable of resolving issues. Able to adhere to service desk procedures and processes. A positive, efficient and agile individual with the ability to partake in completing team goals and objectives. Works well in a team environment. Keen to learn new skills as well as open to ideas. To optimise service delivery, you will be able to drive quality, process improvement and novelty. Capable of conducting documentation translation. Willing to work flexible days and hours. If you are having difficulty in applying or if you have any questions, please contact Mohammed Alli at . Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies. Proclinical Staffing is an equal opportunity employer.
22/09/2022
Full time
Proclinical are recruiting a Service Desk Analyst for a pharmaceutical corporation. This role is on a contract basis and is located in the United Kingdom. The client is focused on finding, developing and supplying novel remedies that aid people in overcoming serious illnesses. Responsibilities: When required, you will contribute to application testing, upgrades and deployments, as well as internal service desk projects. Conduct troubleshooting to solve or raise to the suitable tier 2 teams. The ideal candidate will research and solve more multifaceted field/scientific application and business process problems. You will accept incoming calls, chats, tickets, redirect calls/tickets if needed, to suitable support groups for resolution while setting end user expectations throughout the initial interaction. Produce tickets and report all actions within the company's ticket system aligned with the company's quality standards. Offer application and process training to others as well as serve as a SME/POC for other team members. Other duties may be assigned to the role. Skills & Requirements: Educated to a high school diploma level, ideally to a university degree level in a pertinent discipline. Comprehension of ITIL Framework and ITSM. Familiarity within a technical support setting, and/or service desk setting, ideally involved with tools, processes, methodologies, telephony systems and servicenow, etc. Computer literacy with Microsoft office, application support and Microsoft windows. Acquaintance with assisting the life sciences. Fluency in the Italian and English languages with knowledge in Spanish. Communication skills both verbally and in writing. Customer service abilities. Capable of troubleshooting and research application problems. Able to explain technical information to end users. Ability to set priorities and manage various tasks simultaneously. Capable of resolving issues. Able to adhere to service desk procedures and processes. A positive, efficient and agile individual with the ability to partake in completing team goals and objectives. Works well in a team environment. Keen to learn new skills as well as open to ideas. To optimise service delivery, you will be able to drive quality, process improvement and novelty. Capable of conducting documentation translation. Willing to work flexible days and hours. If you are having difficulty in applying or if you have any questions, please contact Mohammed Alli at . Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies. Proclinical Staffing is an equal opportunity employer.