Stevenage Borough Council
Stevenage, Hertfordshire
WEEKLY WORKING HOURS 37 SALARY RANGE £41,771 to £45,091 pa pro rata for hours worked TYPE OF CONTRACT Permanent LOCATION Stevenage / Hybrid ABOUT THE ROLE • Provide advanced-level technical support for Housing Applications and their Databases. • Diagnose, troubleshoot, and resolve complex IT issues that cannot be resolved by 1st or 2nd line support teams in a timely and efficient manner. • Proactive maintenance including performing upgrades, applying patches, checking system logs, taking server and database backups and supporting periodic business procedures (e.g. year-end processing). • Develop and maintain technical documentation and knowledge base articles to capture and share knowledge within the IT Department. • Develop and / or implement new ICT solutions in response to new or changing business requirements. • Continuously learn and stay up-to-date with the latest IT trends, technologies, and best practices. ABOUT YOU The successful candidate will have • Degree or equivalent level qualification or experience. • ITIL Foundation or equivalent. • A knowledge of supporting Business applications and their databases, preferably Housing related systems within a Local Government environment. • Technical knowledge of: o Operating System: Windows 11 and MS Sever 20xx. o Database: Oracle SQL, MS SQL, MS Access and MS Azure. o Scripting: MS-DOS, Visual Basic and / or PowerShell. o Reporting: SAP Business Objects and MS Power BI. o Tools: MS Office 365 and associated products, SSMS, IIS, SFTP. • The ability to communicate complex, or technical, information succinctly as appropriate to the audience. Have excellent written skills and be able to present to small groups. • Familiarity with handling of service desk Incidents, Requests and Change Controls. • The ability to design, adopt, implement and use appropriate procedures, methods and tools to ensure services are delivered consistently to the correct quality. • The ability to prioritise and plan own workload effectively to ensure deadlines are achieved, identifying and resolving potential conflicts where necessary. • The ability to be flexible to and adaptable to change. • The ability to create and maintain a positive and professional relationship with colleagues and stakeholders. • An awareness of own strengths and weaknesses that impact upon the ability to deliver service and a willingness to seek assistance to improve. • A willingness to work occasionally outside of normal business hours. OUR BENEFITS • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board Stevenage Borough Council is committed to Equal Opportunities for All.
WEEKLY WORKING HOURS 37 SALARY RANGE £41,771 to £45,091 pa pro rata for hours worked TYPE OF CONTRACT Permanent LOCATION Stevenage / Hybrid ABOUT THE ROLE • Provide advanced-level technical support for Housing Applications and their Databases. • Diagnose, troubleshoot, and resolve complex IT issues that cannot be resolved by 1st or 2nd line support teams in a timely and efficient manner. • Proactive maintenance including performing upgrades, applying patches, checking system logs, taking server and database backups and supporting periodic business procedures (e.g. year-end processing). • Develop and maintain technical documentation and knowledge base articles to capture and share knowledge within the IT Department. • Develop and / or implement new ICT solutions in response to new or changing business requirements. • Continuously learn and stay up-to-date with the latest IT trends, technologies, and best practices. ABOUT YOU The successful candidate will have • Degree or equivalent level qualification or experience. • ITIL Foundation or equivalent. • A knowledge of supporting Business applications and their databases, preferably Housing related systems within a Local Government environment. • Technical knowledge of: o Operating System: Windows 11 and MS Sever 20xx. o Database: Oracle SQL, MS SQL, MS Access and MS Azure. o Scripting: MS-DOS, Visual Basic and / or PowerShell. o Reporting: SAP Business Objects and MS Power BI. o Tools: MS Office 365 and associated products, SSMS, IIS, SFTP. • The ability to communicate complex, or technical, information succinctly as appropriate to the audience. Have excellent written skills and be able to present to small groups. • Familiarity with handling of service desk Incidents, Requests and Change Controls. • The ability to design, adopt, implement and use appropriate procedures, methods and tools to ensure services are delivered consistently to the correct quality. • The ability to prioritise and plan own workload effectively to ensure deadlines are achieved, identifying and resolving potential conflicts where necessary. • The ability to be flexible to and adaptable to change. • The ability to create and maintain a positive and professional relationship with colleagues and stakeholders. • An awareness of own strengths and weaknesses that impact upon the ability to deliver service and a willingness to seek assistance to improve. • A willingness to work occasionally outside of normal business hours. OUR BENEFITS • Pension Scheme: We offer a career average pension scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants • Flexible working: available upon request, subject to operational requirements. • Part time and Job share opportunities - all our full-time vacancies are open to job share unless otherwise stated. • A variety of different types of paid and unpaid leave covering emergency and planned leave, maternity, paternity, adoption and parental leave. • 25 days holiday rising to 31 days (depending on Local Government service) • An extensive range of learning and development opportunities • Employee Assistance Programme 24/7 Confidential advice and support on personal, work, family and relationship issues • Season ticket loans and discounts for public transport • Cycle to Work scheme • Stevenage Credit Union: secure savings, free life insurance and access to cheap loans. • Employee Discounts: via monthly paid membership of the Civil Service Sports Council (CSSC) • Discounted Health and Fitness membership • Trade Unions: For a small fee, all employees have the opportunity to join a Trade Union. Please note that if we receive a large volume of applications for this role, we reserve the right to close this vacancy ahead of the published closing date Stevenage Borough Council (SBC) is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff, volunteers and recruitment candidates to share this commitment. SBC shall take all reasonable steps to employ staff who are safe to work with children, young people and vulnerable adults. For posts identified with regular contact with these groups applicants will be required to undertake a Value Based Interview. The council supports the legislative requirements for employing and maintaining safer staff and the guidance specified by Hertfordshire Safeguarding Adults Board Stevenage Borough Council is committed to Equal Opportunities for All.
