Planet Recruitment

Position: IT Hardware Engineer - Laptops Location: Crawley - 5 days onsite Salary: 27k Plus Benefits Benefits 25 days' annual leave plus bank holidays (including a 3-day Christmas shutdown) Opportunity to purchase up to 5 additional days' annual leave via salary sacrifice Life assurance (2x salary) Employee benefits and discount platform via Sage Benefits (including EAP, discounted gym, and retail/leisure discounts) Company pension scheme (5% employee contribution with 3% employer contribution) Company sick pay from day one Employee Assistance Programme (EAP) Access to private GP appointments Winter flu vaccine Free parking 50 birthday voucher Funded professional memberships, development and learning opportunities Long service recognition awards Summary: Our client is a leading Education ICT solutions provider. The cumulative expertise of our long-established team spans more than seventy-five years' worth of experience in providing consultancy, infrastructure services, network development and upgrades, and managed support services to educational establishments throughout the UK. By providing over 700,000 hours of support to over 270,000 users per year, They are an established market leader in the technology support sector. They have now launched their Unique Service - working with their partners from Belgium and the Netherlands in delivering laptops to schools across the UK - offering a personalised , full-service education laptop to their students, with a customised school-webshop, a self-service portal, and a full-service model in case of repairs. They are looking for an Engineer to work on site at Their Crawley based Service Centre. Together with your team you will diagnose and repair laptops and help in other areas of the operations department when needed. Key Tasks and Responsibilities: Technical Diagnose incoming laptops for defects and damage and log appropriately. Be able to install a windows operating system. Maintenance of equipment, specialist repairs/modifications upgrades, software/hardware enhancements within own capabilities. Diagnose a hardware problem vs Accidental Damage. Ability to provide "neat" fixing, including cleaning of devices and making sure the device is sealed properly. Training will be provided. Able to check work appropriately and feel empowered to feedback Update tickets with diagnostic results allocate ESD locations to repairs as part of our quality assurance process. Provide a basic level of Technical Support to end users on a 1st Line if needed. Update tickets with relevant Easy4u status in line with relevant repair diagnosis. Customer Service Knowledge of dealing with individuals and resolving issues in a timely manner Ability to communicate well in written English Work with the Service Platform and Helpdesk System to record items and ensure that Customers are informed of your progress with their repair. A strive for quality, rather than quantity Qualifications and Skills: Experience in the IT Field is desirable Experience of repairing/building hardware. A can-do attitude to provide the best service to our customers A self-starter - we are looking for suggestions on how to enhance our service. Ability to work with quality and flexibility to meet customer demands. Benefits: Competitive salary and benefits package. Opportunity to work on diverse and challenging projects. Exposure to a variety of clients. Chance to contribute to the company's success and growth. Death in Service benefit. Company Pension scheme. 25 days annual leave (not including Bank Holidays) increasing with length of service. SAGE Employee benefits. SAGE Employee assistance program. Due to the nature of this role involving visiting education establishments successful applicants are required to provide an enhanced DBS disclosure. Disclosure expense will be met by the client. Our Client are committed to safeguarding and protection of children in our work. We will do everything possible to ensure that only those who are suitable to work with children are recruited to work with us. This post is subject to a range of vetting checks, including a criminal record disclosure. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Position: 2nd Line Engineer Location: Abingdon Salary: 37k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Work for one of the UK's leading technology specialists, proudly recognised as a World Class Place to Work by Best Companies, a nationally respected benchmark for employee engagement and workplace excellence. They were also ranked as the Technology Company to Work For in the UK, reflecting culture, our people, and our commitment to being an employer of choice. Primary Purpose: The Tier 2 team are tasked with supporting, investigating, and resolving our MSP client's IT-related systems and making sure all issues are dealt with in a timely fashion. Key Responsibilities Being the first point of contact for all incoming support calls, emails, and sessions - when necessary Being an escalation point for all escalations coming from apprentice, and Tier 1 engineers Ensuring all forms of support call are logged in the system and the client is kept updated Manage incidents and request tickets ensuring established SLAs are met Providing support to our clients Help the Tier 2 Manager with continued business improvements Provide support to the apprentice, and Tier 1 engineers Manage/Maintain all escalations from the apprentice, and Tier 1 engineers Communicate daily to clients with open tickets Managing the client's expectations with ongoing tickets Ensure all client related problems are logged correctly Inform the Tier 2 Manager of any tickets requiring escalations Working with client's 3rd party suppliers and vendors when appropriate Adhere to all company policies and procedures Ensuring that all role related KPI's are met Logging, managing, and resolving client IT issues Maintain and improve cloud infrastructure Composing Requests for Change Manage all client on/offboarding's, ensuring all tasks are complete Maintain all client documentation ensuring it is relevant Undertake any other reasonable duties as required to meet the needs of the business Person Specification: Minimum: Excellent knowledge in Windows 11 installation and configuration Excellent knowledge with MacOS installation and configuration Excellent knowledge with Microsoft 365 administrative suite - Intune/SharePoint/Teams/Exchange/Entra ID etc Exposure to Email filter technologies - Mimecast/Barracuda/Sophos Email Gateway Exposure to Microsoft Server OS and server roles - 2016/2019/2022/2025 Exposure and troubleshooting knowledge with networking related items - firewalls/switches/wireless etc 2+ years' experience working with medium-large businesses Excellent knowledge of user & group management (on-premises/Entra) Excellent knowledge of scripting and RPA automations Ability to learn on your feet Strong communication skills Excellent troubleshooting and problem resolution skills Excellent customer experience Positive attitude to work Strive to continuous improvement Able to work independently under pressure Minimum of 3 years' IT experience in a corporate or services environment Driving license and own transport Ability to obtain DBS certificate Desirable: Sophos Central/XG Firewall Certifications (Engineer or Architect) Microsoft MS-102, MD-102, MS-700, AZ-900 Certifications Apple Certified Support Certifications Comptia A+ Wireless management - Ubiquiti, Meraki, etc Group policy/Intune policy management - deployment or management INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.