Planet Recruitment

Position: 3rd Line Engineer - MSP Exp Needed Location: Manchester ( Hybrid ) Salary: 50k About the role: We are looking for an experienced 3rd Line Engineer to join our technical support team, providing senior-level technical support across a managed client environment. You will act as a key technical escalation point for complex incidents, recurring problems and engineering-level changes. You will take ownership of advanced technical investigations through to resolution, drive Root Cause Analysis and Problem Management, and work closely with internal teams, customers and third-party vendors to deliver permanent solutions. A strong networking background is essential for this role . The successful candidate will have hands-on experience troubleshooting and supporting enterprise networks, including routing, switching, firewalls, VPNs, VLANs, DNS, DHCP and associated network technologies. You will also contribute to service improvement, automation, technical documentation and knowledge sharing, helping to reduce recurring incidents and improve overall service resilience. Key Responsibilities Own complex 1st and 2nd Line escalations within the PSA system, ensuring comprehensive technical evidence, time entries, dependencies and next actions are documented. Lead advanced diagnosis and resolution across infrastructure, Microsoft cloud, networking , security, backup/DR and telephony. Provide clear and timely customer communication throughout complex incidents, Problems and engineering activity. Own assigned Problem records, identify recurring incidents, complete Root Cause Analysis and maintain Known Errors and workarounds. Validate escalations, provide technical guidance and ensure tickets meet agreed escalation standards. Deliver permanent remediation through configuration changes, scripting, automation, upgrades and vendor engagement. Maintain accurate technical documentation and create knowledge articles, RCA documentation and Known Error content to support effective shift-left. Provide senior technical support during Major Incidents, including diagnosis, recovery validation and Post Incident Review/RCA activity. Identify recurring technical issues, technical debt, security weaknesses and resilience risks, recommending improvements to reduce repeat incidents. Work with AI and automation technologies to automate repeatable technical fixes and manual processes where appropriate. Lead vendor and third-party technical engagement on complex issues while retaining ownership through to resolution. Plan and prioritise BAU escalations, Problems, scheduled engineering activity and proactive service improvements. Provide out-of-hours support to clients on a rota basis, including critical technical escalation and effective handover. Maintain Information Security, ISMS, data protection and change-control requirements, escalating material technical or security risks appropriately. Essential Experience & Skills Demonstrable experience in a senior 2nd Line, 3rd Line, Infrastructure or MSP environment , with responsibility for complex technical escalations. Strong hands-on networking experience is essential , including: TCP/IP DNS and DHCP Routing and switching Firewalls VLANs VPNs NAT/PAT ACLs Network monitoring and troubleshooting Experience with S2S/P2S VPNs, LACP, SSL certificates and enterprise firewall technologies . Experience with WatchGuard or comparable firewall platforms is desirable. Strong structured troubleshooting skills, including log analysis, evidence-based diagnosis and root-cause thinking. Ability to work independently, take technical ownership and drive complex issues through to resolution. Detailed experience supporting Microsoft Windows Server/Desktop environments, Active Directory, Group Policy, DNS and DHCP. Detailed experience with Microsoft 365, Azure and related technologies, including: Exchange Online Microsoft Entra ID / Azure AD Hybrid identity Conditional Access and MFA Microsoft Intune / MDM Microsoft Defender Information Protection / DLP Detailed experience with Backup/DRaaS technologies, Azure IaaS and restoration/recovery processes. Experience with Problem Management, Root Cause Analysis, Known Errors, knowledge creation and remediation validation. Experience supporting Major Incidents and managing vendor/third-party technical escalations. Experience with Autotask, Datto RMM and IT Glue, including monitoring, scripting, time recording and technical documentation. Strong communication skills, with the ability to explain complex technical issues clearly to both technical and non-technical stakeholders. Ability to manage competing priorities and work effectively in a customer-focused MSP environment. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Role: IT Manager - MSP - Education Location: Oxford & Abingdon Salary: 35k - 42K - Plus Benefits Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our client is current seeking an IT Manager who is motivated and enthusiastic about technology. The ideal candidate should have a natural flair for technology, working within an education environment, a strong willingness to learn and a passion for providing exceptional service to our customers. As the IT Manager, you will be accountable for overseeing the management, installation, maintenance, availability and security of the curriculum and administrative ICT network, including the hardware and software infrastructure of the school's ICT network. You will also collaborate with the Senior Management team to aid in the development of the school's IT infrastructure and put in plans for projects. Your role will be pivotal in ensuring the schools ICT network is optimised for effective teaching and learning while ensuring its security and stability. Your commitment to delivering the clients IT on support service in a manner that reflects our company values is crucial. As part of your role, you will be responsible for fostering effective communication between your school and the business, this will involve staying informed about the services and solutions the client can offer, as well as managing customer accounts. Key Responsibilities include: Managing the school's network infrastructure and ICT based applications Monitoring and maintenance of all key systems including switches, virtual & physical server environments, Microsoft 365 and backups. Providing technical advice, training and support to staff to enable them to make effective use of systems. Day to day management of all IT operations ensuring all requests are dealt with in an efficient manner Monitoring and maintaining of all key systems including switches, virtual & physical server environments and backups. Line manage and take responsibility for the work of the ICT support staff. 2nd/3rd line support. You will be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting An exceptional understanding of the requirements and responsibilities of working within the school environment. Experience in upgrading a school IT Network system. Self-motivation, with excellent communication skills and interpersonal skills, as well as exceptional customer service skills. The ability to work both on your own and as part of a team, with a talent for problem-solving and a pro-active approach to identifying opportunities to enhance the services provided by the team. The role is offered on a full year, full-time basis and the successful candidate will be subject to an enhanced DBS check. In return, we are offering a salary of between 35,000 - 42,000 negotiable for the right person, benefits include salary sacrifice pension scheme, benefits & wellbeing Hub including cycle & ebike scheme, eye care voucher scheme, employee assistance programme, employee recognition platform and online retail discounts scheme. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Role: ICT Consultant - MSP - Education Location: Oxfordshire Salary: 28,000 - 32,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Role summary: This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Google Chrome Workspace and experience needed Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Position: Cyber Security Analyst Location: Abingdon Salary: 37k-45k Benefits 25+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) Bupa Cash Plan Electric Vehicle Scheme Cycle Scheme Discounted Gym Membership Paid Charity Day Car Parking Overview: The Security Administrator is responsible for the hands-on operation and improvement of the MSP's security services across internal and client environments. The role investigates threats, responds to security escalations, improves security posture, supports tenant hardening and helps translate findings into practical remediation actions. The role acts as a technical security escalation point for Service Desk, Infrastructure, Account Managers and clients, supporting QSRs, vulnerability management, exception handling and security improvement activity. Key Responsibilities: Security Operations: Monitor and investigate alerts across Microsoft 365, Sophos and other security platforms used across internal and client environments. Investigate security incidents Support containment, remediation and recovery activity for security incidents. Escalate significant incidents Support Major Incident response activity. Maintain security documentations. Contribute to continuous improvement of the MSP's internal security posture through remediation support, control implementation and evidence gathering. Vulnerability & Patch Management: Review vulnerability scan results. Validate findings and identify false positives. Track remediation activities. Work with Service Desk and Infrastructure teams to reduce risk exposure. Produce regular vulnerability posture reporting. Microsoft 365 Security: Review Microsoft Secure Score, Defender, Entra ID, Intune and Conditional Access recommendations. Support implementation of Microsoft 365 security improvements across internal and client environments. Investigate Microsoft 365 security alerts, identity risks and configuration issues. Assist with MFA, Conditional Access, Defender, Intune and endpoint security initiatives. Key Skills & Attributes: Threat Investigation Security Improvement Delivery Escalation Judgement Evidence & Documentation Discipline Service Desk Enablement. Client Advisory Support Operational Ownership Prioritisation Under Pressure Pragmatic Security Mindset Continuous Learning Person Specification: Experience working in an MSP, multi-client technical support, infrastructure or security administrator role. Practical experience using security platforms to investigate alerts, respond to issues and improve security posture, including Microsoft 365 security tooling and Sophos. Experience investigating security incidents, suspicious activity, phishing, malware, account compromise or similar security scenarios. Experience supporting security hardening, configuration improvement, vulnerability management, patching, remediation tracking or control implementation. Strong troubleshooting skills across user, endpoint, identity, email, cloud and client configuration scenarios. Strong curiosity and initiative, with the ability to investigate unclear security issues, pull on technical threads and follow them through to practical outcomes. Ability to communicate technical risks clearly to Service Desk, Infrastructure, Account Managers and clients. Strong documentation skills, including evidence gathering, investigation notes, exceptions, remediation records and review dates. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

IT Temporary Cover (6 Months) - PAYE 110- 120 a day - Witney - Oxfordshire Key Requirements: Must have familiarity with Microsoft Windows 11 and Microsoft 365 environments Able to accurately deal with procedures - i.e. setting up equipment and documents Trouble shooting printers Knowledge of replacing toners Trouble shooting software issues Trouble shooting users (issues) Familiarity with network environments Willing to get out around site - this is not sitting behind a desk job Level-headed and the ability to keep calm and think clearly under pressure Planet Recruitment is acting as an Employment Business in relation to this vacancy.

Role: Professional Services Technical Lead Location: Newbury Salary: 70k Role Overview The Professional Services Technical Lead is a senior, hands-on technical role responsible for setting technical direction and leading the design and delivery of complex client solutions. The role acts as the technical authority for Professional Services and Field Engineering, ensuring solutions are secure, supportable, well documented and delivered in line with client requirements, agreed scope, timescales and technical standards. Key Responsibilities Technical Leadership and Solution Design Act as the technical authority for Professional Services and Field Engineering engagements, providing technical direction and decision-making throughout the delivery lifecycle. Lead technical discovery, requirements gathering, scoping, design, implementation, migration, testing and handover of complex client solutions. Translate business and client requirements into technical designs, implementation plans, statements of work, bills of materials, risk assessments and acceptance criteria. Establish and maintain technical standards, reference architectures, build conventions, security controls and quality assurance processes. Review and challenge proposed solutions for technical accuracy, security, resilience, compatibility, scalability, supportability and commercial viability. Hands-on Project Delivery Perform hands-on implementation and configuration across infrastructure, cloud, networking, security and modern workplace technologies. Personally deliver assigned project work and maintain a significant hands-on contribution across multiple client projects. Own technical deliverables from project mobilisation through to completion, ensuring quality, scope and timescales are maintained. Deliver remote and on-site project activities, including installations, upgrades, migrations, configuration, testing, remediation and go-live support. Track progress against project plans, maintain accurate delivery records and address or escalate blockers, scope changes, technical risks and delays. Validate solutions against agreed designs and acceptance criteria, rectify defects and remain accountable for technical outcomes through go-live, stabilisation and formal handover. Engineering Leadership and Technical Support Provide technical leadership through design reviews, peer reviews, technical briefings, troubleshooting support and knowledge sharing, without formal line-management responsibility. Own and resolve complex technical escalations, conduct root-cause analysis and implement sustainable corrective actions. Identify technical dependencies, constraints and risks early, maintaining appropriate remediation, contingency and rollback plans. Work with Project Managers to estimate technical effort, sequence activities, coordinate resources and maintain alignment with project scope and milestones. Client Engagement and Documentation Act as the senior technical point of contact for clients during delivery, explaining technical issues, risks, options and recommendations clearly. Produce and review technical documentation, including high-level and low-level designs, configuration records, test results, implementation notes, as-built documentation and operational handover materials. Ensure completed solutions transition effectively into operational support, including knowledge transfer, monitoring, support requirements, operational procedures and known issues. Ensure technical deliverables meet agreed project requirements and are appropriately documented, tested and accepted. Security and Continuous Improvement Ensure technical delivery complies with information security policies, data protection obligations, vendor guidance and relevant industry standards. Apply security-by-design principles and appropriate controls throughout solution design and implementation. Evaluate emerging technologies, products and automation opportunities, leading technical trials and recommending improvements to services and delivery methods. Skills and Qualifications Substantial hands-on experience designing and delivering complex IT infrastructure, cloud or managed-service solutions in a client-facing environment. Broad technical expertise, ideally covering Microsoft 365, Azure, identity and access management, endpoint management, virtualisation, networking, backup, disaster recovery and cybersecurity. Strong solution architecture, requirements gathering and technical documentation skills. Proven experience leading complex migrations, deployments and transformations from discovery through to testing, acceptance and handover. Advanced troubleshooting, root-cause analysis and technical risk management capabilities. Strong understanding of security-by-design, least privilege, resilience, backup, recovery, monitoring and patching. Experience with technical estimation, project scoping, dependency management and resource planning. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Role: Cyber Security Engineer. Location: Manchester - Hybrid 2 days in office. Salary: 40k - 50k plus benefits. JOB PURPOSE : Our client is seeking a hands-on Cyber Security Engineer to help deliver the Cyber Security Roadmap and improve the security posture of our technology estate. This role will focus on implementing, configuring, maintaining and continuously improving security tooling and controls across OFG, with a particular emphasis on Microsoft 365, endpoint security, identity, productivity tools and wider infrastructure security. You will play a key role in strengthening cyber security across the business by: Delivering technical cyber security projects from the Cyber Security Roadmap, ensuring new controls and capabilities are implemented effectively and handed over into BAU operation. Configuring, maintaining and improving OFG's security tools, including Microsoft Defender, Microsoft Intune, Entra ID, Microsoft 365 security and compliance capabilities, endpoint protection, vulnerability management and other security platforms. Identifying opportunities to harden systems, reduce risk, improve secure configuration, automate repeatable tasks and strengthen the overall resilience of the OFG technology estate. Working closely with the Cyber Security Operations Manager, Group Head of Cyber, wider IT teams and external partners, you will help translate security requirements into practical technical controls. You will support project delivery, operational security activities, security improvement initiatives, incident remediation and the ongoing maintenance of secure configurations across the estate. This is a practical engineering role for someone who is comfortable working across Microsoft cloud security, endpoint management, security monitoring, vulnerability remediation and infrastructure hardening. You will be expected to maintain awareness of the changing threat landscape and proactively recommend improvements that reduce cyber risk across the business. Key Accountabilities: Deliver assigned technical work packages from the Cyber Security Roadmap, ensuring activities are planned, implemented, tested, documented and transitioned into BAU support. Implement, configure and maintain security tooling across the OFG estate, including Microsoft Defender, Microsoft Intune, Entra ID, Microsoft 365 security and compliance features, endpoint security, vulnerability management and related platforms. Identify, assess and deliver practical security improvements across devices, identities, applications, productivity tools, cloud services and infrastructure. Configure and harden Microsoft 365, Entra ID, Intune and Defender capabilities in line with security best practice, risk priorities and agreed standards. Support BAU security operations by maintaining security tooling, reviewing alerts, improving detections, remediating weaknesses and ensuring security controls continue to operate effectively. Work with IT teams to remediate vulnerabilities, configuration weaknesses, insecure defaults and gaps identified through security monitoring, assessments, audits or incident reviews. Support security incidents by providing technical investigation, containment, remediation and evidence gathering where required. Produce and maintain technical documentation, configuration standards, operational procedures, implementation notes and support handover materials. Provide practical security advice to IT colleagues and project teams, helping ensure security requirements are considered during design, implementation and change activities. Support the maintenance of cyber security accreditations, standards and frameworks relevant to the business, including Cyber Essentials, Cyber Essentials Plus, CIS Controls. Contribute to continuous improvement by identifying opportunities to automate repeatable tasks, improve monitoring, reduce manual effort and increase the maturity of security operations. What we're looking for: Practical experience administering, configuring or improving Microsoft 365 security controls. Experience with Microsoft Defender capabilities, such as Defender for Endpoint, Microsoft 365 Defender, alert investigation, advanced hunting or device security improvement. Experience supporting vulnerability management activity, including assessing findings, prioritising remediation, tracking progress and improving secure configuration. Experience in security monitoring, alert triage, incident support or technical investigation, with the ability to act as an SME who junior members can escalate to. Someone who has good analytical and problem-solving skills, with the ability to investigate issues, identify root causes and recommend practical, risk-based improvements. Is confident working with IT colleagues, project teams and suppliers to deliver secure technology change, explain technical risks clearly and support agreed remediation activity. Someone organised, detail-focused and able to balance project delivery, BAU security activity and urgent remediation work in a busy environment. Ideally have relevant certifications such as Microsoft Security Operations Analyst Associate, Microsoft Azure Security Engineer Associate, CompTIA Security+, CISSP, SSCP or equivalent practical experience. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Role: ICT Consultant - 2nd Line Location: Barnet Salary: 28,000 - 32,000 - Travel Card Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Role summary: This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Google Chrome Workspace and experience needed Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Role: ICT Consultant - 2nd Line Location: Burnham Salary: 28,000 - 32,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Role summary: This role will involve supporting a primary school where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Google Chrome Workspace and experience needed Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Role: IT Consultant - Part Time Location: Oxfordshire and Surrounding Areas Salary: 27,000 - 30,000 Hours Initially 3 days per week, with the potential for additional days and longer-term work beyond January 2027, depending on business requirements. About the Role We are looking for an IT Consultant to join our growing team, providing IT support and assistance across a number of schools in Oxfordshire and the surrounding areas. This is a great opportunity for someone looking to develop their IT career. You do not need years of experience - basic IT experience is enough. Full training and support will be provided to the right candidate. The role will involve travelling to different school sites, so a full UK driving licence is essential. Key Responsibilities Providing day-to-day IT support and assistance to schools Troubleshooting basic hardware, software and connectivity issues Supporting staff and users with IT-related queries Assisting with the setup and maintenance of IT equipment Travelling to different school sites as required Working independently while also being part of a wider support team Providing friendly, professional and helpful customer service Learning and developing your technical skills through hands-on experience About You We are looking for someone who is: Able to demonstrate basic IT experience and a genuine interest in technology Keen to learn and develop their IT skills Friendly, reliable and approachable A good communicator with strong customer service skills Comfortable working independently and as part of a team Organised and able to manage tasks effectively Professional and confident when dealing with customers and school staff Willing to travel between school sites In possession of a full UK driving licence - essential Previous experience working in school or education IT environments would be an advantage, but is not essential. What We Offer On-the-job training and ongoing support A friendly and supportive working environment Varied work across different school sites The opportunity to develop your IT skills and experience Hands-on experience working within education IT environments Potential for the role to develop into a longer-term opportunity Contract & Progression The role will initially be offered at 3 days per week, with the possibility of increasing the number of days as the role develops. There is also potential for the position to continue beyond January 2027, subject to business requirements and how the role develops. INDIT Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.