Planet Recruitment

Job Title: Platform Engineer - AWS / Terraform. Location: Remote with occasional travel to Head Office - Bristol or Milton Keynes. Salary 60k - 75k Plus Benefits Working Hours (Full time): Monday to Friday (40 hours per week) 08:30 - 17:30 (1 hour break) Hybrid Working Pattern Benefits: Hybrid Working Policy Generous Company Pension (8% employer contribution) Including Salary Exchange Scheme Health Cash Plan Access to a Benefits Portal and Employee Assistance Program EV Car and Cycle to work scheme Flexible weekly wellbeing time Dedicated Volunteering Time 25 days holiday rising to 30, plus Bank Holidays Comprehensive induction and training program Our Client is the UK's leading provider of electronic and paper document distribution services, by providing our service to the NHS, Local Government, and a wide range of Commercial organisations, we make a real difference to patients, citizens and businesses through our innovative use of communication technology. This is a fantastic opportunity for someone to join our Research and Development team in a rapidly growing company. Role: As a Platform Engineer, working on our SaaS product range, you will manage our AWS Cloud production, dev and test infrastructure using Infrastructure-as-Code techniques and tools, along with CI/CD pipelines. You will employ DevOps and security best practices in all tasks. You will work closely with the Development and Test Managers and the Development and Test Teams. Profile: You're passionate about DevOps, Infrastructure-as-Code, Cloud Architecture, Monitoring, Security, CI/CD and Cloud-first deployment. You will bring a wealth of expertise from previous roles where you have managed multiple AWS accounts and a range of applications and architectures. You have good understanding of the Software Development Lifecycle and how it can be enhanced with DevOps. Duties: The primary activities are: Manage and maintain AWS Cloud infrastructure across production, development, and test environments. Design, implement, and manage Infrastructure-as-Code (IaC) solutions using tools such as Terraform or AWS CloudFormation. Build, optimise, and support CI/CD pipelines to enable reliable, repeatable, and secure software delivery. Implement and enforce DevOps and security best practices, ensuring compliance with organisational and industry standards. Monitor system performance, availability, and security, proactively identifying and resolving issues. Automate environment provisioning and configuration to reduce manual intervention and increase consistency. Manage multiple AWS accounts and ensure appropriate governance, cost management, and security controls are in place. Support Development and Test Teams by providing stable, scalable, and secure environments tailored to their needs. Collaborate with Development and Test Managers to align platform services with the software development lifecycle. Maintain and improve monitoring, logging, and alerting systems to provide visibility and resilience across environments. Evaluate and integrate new AWS services or DevOps tools to continuously enhance infrastructure capabilities. Produce and maintain platform documentation and runbooks, ensuring knowledge is shared and accessible. Contribute to incident response and root cause analysis for infrastructure-related issues. Track and report platform metrics, including performance, cost efficiency, and security posture. Essential Experience: Proven hands-on experience managing AWS Cloud infrastructure across production, development, and test environments. Strong expertise with Infrastructure-as-Code (IaC) tools (Terraform is essential) . Demonstrable experience with CI/CD pipelines (e.g., AWS CodePipeline, Azure DevOps, GitHub Actions, or Jenkins). Good knowledge of AWS core services (EC2, S3, RDS, IAM, VPC, Lambda, CloudWatch, etc.). Experience managing multiple AWS accounts with appropriate governance, billing, and security practices. Strong understanding of DevOps principles and how they enhance the software development lifecycle. Knowledge and application of cloud security best practices (IAM roles, policies, least-privilege access, encryption, patching). Experience with monitoring, logging, and alerting tools (e.g., CloudWatch, ELK/Opensearch, Prometheus, Grafana). Proficiency in scripting or automation languages (Python, Bash, or PowerShell). Track record of incident response and root cause analysis in cloud environments. Ability to collaborate effectively with Development and Test teams, translating requirements into stable and secure environments. Desirable Experience: Experience with containerisation and orchestration (Docker, Kubernetes, Amazon EKS). Knowledge of Infrastructure as Code testing frameworks (e.g., Terratest, Checkov). Familiarity with configuration management tools (e.g., Ansible, Puppet, Chef). Exposure to serverless architectures (AWS Lambda, Step Functions, API Gateway). Experience with cost optimisation and monitoring tools in AWS (e.g., Trusted Advisor, Cost Explorer). Knowledge of compliance frameworks (ISO 27001, SOC2, GDPR) and applying them to cloud environments. Experience integrating security scanning tools (Snyk, SonarQube, AWS Inspector) into CI/CD pipelines. Familiarity with site reliability engineering (SRE) practices, including SLAs, SLOs, and error budgets. Knowledge of hybrid or multi-cloud environments and migration strategies. Experience building dashboards and metrics reporting for leadership and stakeholders (e.g., Grafana, Power BI, QuickSight). Working Relationships: You will work closely with the Development, Test and Product Teams to perform all planned and reactive tasks, escalating to the Development Manager where required. Special/Additional Working Conditions: You may work at any of our offices. Travel to any of our other offices may be required in exceptional circumstances to support our teams in these locations. All offices are fully air-conditioned with a modern and spacious open-plan layout. The Head Office is situated close to J26 of the M5 where there is free on-street parking. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Role: ICT Consultant - 2nd Line Location: Watford ( Multiple Schools ) Salary: 28,000 - 31,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Milage Role summary: This role will involve supporting a Trust of primary schools where you will be the liaison between your schools and our client, ensuring that they are kept informed about the products and services can provide, and managing customer accounts which will involve maintaining the IT hardware and software across the school sites helping them to improve their ICT provision and enable them to deliver effective teaching and learning through ICT solutions. To be suitable for this role, you should a passionate interest in IT and a solid technical background, as well as being self-driven and enthusiastic about offering exceptional customer service. Being a team player, possessing excellent communication and organisational skills as well as having a cheerful disposition are essential prerequisites for this role. Our ideal candidate should have at least 2 years' experience in working in a previous ICT Technician/2nd line in the education sector although not essential. You should have the ability to work independently and exhibit a flair for troubleshooting and a proactive attitude towards identifying potential avenues to enhance the services provided by the team. Responsibilities include: Resolve and manage any technical issues that impact the running of the school's function by providing robust technical solutions. Installation or repair of computers with standardised applications and networking software, diagnosing, and solving problems that develop in their operations. Respond to a wide range of technical duties associated with the computer network and desktop services, primarily in connection with existing installations and upgrading of these installations. (Desktop computers, iPads, printers, telephones, scanners, projectors, pa equipment, AV lecterns and hardware) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Position: IT Manager Location: Reading Salary: 50k - 65k Benefits 22+ Days Holiday and rising (plus bank holidays) Flexible working (WFH incentives) 10% Matched Pension Contribution Career Development Cycle Scheme Car Parking Primary Purpose Our client are a leading Managed Service Provider, CRM and Software Development company, and are currently seeking a highly skilled Technical Support Engineer to join our dedicated team. The ideal candidate will provide enterprise-level technical assistance and support to our customers, ensuring smooth operation of computer systems, software, and hardware. This role will be a full-time position based out of our Silchester office with around 60% of your time spent onsite at customer sites. (majority within a 50-mile radius of Silchester) Key Responsibilities Build a Team Offer technical support to customers via phone, email, or in person Provide routine onsite visits to customers, as well as also dealing with onsite escalations End-to-end project delivery, providing solution implementation, project management and pre/post-project support Ensure all projects are delivered and installed within the timescales set. Troubleshoot and resolve issues related to operating systems, software applications, and hardware components, including but not limited to (desktops, laptops, servers, monitors, printers, routers, switches, phones, firewalls and access points). Work across technologies in key areas, including Windows Server, Cloud (Azure & M365), Active Directory, Virtualization (Hyper-V and VMware), Exchange and IT Security & Networking. Assist with setting up and configuring computer systems. Conduct software troubleshooting and recommend solutions. Communicate effectively with customers to understand and address their technical concerns. Provide technical support where required (pre & post project) Assisting other team members including communicating company strategies, team goals, project deadlines, identifying training needs and skill management. Carrying out site surveys and creating technical documentation. Collaborate with the IT support team on escalated more complex issues. Pre-sales support for Directors, communicating with new & existing customers. Proving a technical handover to the Service Desk. Desirable: 5+ years proven experience in a customer facing technical support role within an established MSP. Excellent verbal and written communication and soft skills, inspiring confidence while leading customers through the steps to resolve issues via phone, and email. Microsoft 365 Teams Exchange SharePoint, Intune and Autopilot. VMWare ESX, vCenter and/or Hyper-V. Various Backup Systems, Enterprise Firewalls (Sophos XGS) and Email Security Platforms (Mimecast & Symantec). LAN, WAN, VLAN, VPN and Enterprise Wireless inc. MFA Certifications or a technical qualification in IT. Ability to write reports and technical documents. Good knowledge of Sophos, Egnyte and Ubiquiti would be highly beneficial. Exceptional attention to detail. Must have the resilience and ability to work under pressure. Must have the ability to work alone, and as a member of the team INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Role: 3rd Line Consultant ( Hybrid ) Location: Essex Salary: 37,000 - 45,000 Benefits: Pension Scheme Car scheme Cycle scheme Eye care scheme Mental health first aid Employee assistance programme Employee recognition scheme Our Client is looking for an enthusiastic and self-motivated and experienced 3rd line technical support consultant to join an existing technical support team based at our Princes Risborough office to provide an outstanding level of customer service and high-end technical support to our schools. You will report into the Service Desk Manager and act as the primary point of technical escalation as well as providing ad-hoc coaching and assistance for the first and second-line support. Key Responsibilities include: Manage 2nd & 3rd line technical support for schools, providing outstanding levels of customer service and support Resolve and manage any technical issues that impacts the running of the school's function by providing robust technical solutions. Help with the support/mentoring of the 1st/2nd support roles Enforcing and monitoring in line with school policies To undertake project work and lead on various projects from inception to implementation Internal network support if required Internal staff training Our ideal candidate will have: Windows Server, Active Directory and Microsoft Operating Systems Virtualisation Technologies - particularly HyperV Cloud Technologies - Office365/Azure Experience of leading on installations of servers and networks Ability to make proactive decisions when an ICT emergency occurs. Outstanding levels of customer service with positive & pro-active communication skills both verbal and written Flexible and adaptable Friendly and approachable Excellent team player Able to work independently and good at planning and organizing own time effectively. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Role: IT Support Manager Location: Mansfield Salary: 45,000 Benefits; A collaborative and supportive work environment. On site parking Opportunities for career development and training. Competitive salary and benefits package. Exposure to diverse and exciting IT challenges within a dynamic organisation. Company: Our client is a market leader in the design, manufacture, supply, and maintenance of premium doors and doorsets. Our expertise spans the full lifecycle of doorsets, ensuring they are not only of the highest quality but also maintained to exacting standards. Role Overview: The IT Support Manager is responsible for delivering exceptional IT support services that align with the group's needs. This position entails leading the IT support team, ensuring prompt resolution of technical issues, and upholding service quality standards. Additionally, the IT Support Manager will drive improvements in IT service delivery processes while promoting a customer-centric support culture. Responsibilities: Lead, mentor, and manage the IT support team to ensure high levels of performance and engagement. Develop training programs and growth opportunities for team members. Conduct regular performance reviews and provide constructive feedback. Oversee daily operations of the IT support desk, ensuring timely and efficient resolution of technical issues. Establish, monitor, and improve service-level agreements (SLAs) to ensure high customer satisfaction. Act as the escalation point for complex technical issues and coordinate resolutions with appropriate teams. Develop and implement IT support policies, procedures, and documentation. Identify and resolve recurring technical issues by analysing trends and implementing proactive measures. Continuously improve support tools, workflows, and technologies to enhance efficiency. Maintain a strong understanding of the organisation's IT systems and infrastructure to provide hands-on support when needed. Ensure systems and tools used by the IT support team are up to date and operational. Work closely with other IT departments and stakeholders to ensure alignment with organisational goals. Maintain responsibility for the Asset Register, ensuring it is kept up to date with all new starters and leavers. Collaborate on IT projects, providing insights and resources for successful implementation. Generate and analyse reports on support team performance, customer satisfaction, and ticket resolution metrics. Control all asset management software ensuring that starters/leavers are amended in a timely manner Present insights and recommendations to the IT Director. Manage on-call schedule to ensure round-the-clock support for critical incidents. Serve as the escalation point during on-call periods, coordinating resources and actions to resolve urgent issues. Build and deliver monthly board report contributions for the support remit. Experience Required: Strong understanding of IT support processes, tools, and best practices. Experience managing IT support teams in a fast-paced environment. In-depth knowledge of hardware, software, networking, and operating systems. Excellent problem-solving and analytical skills. Strong leadership and people management capabilities. Outstanding communication skills, both verbal and written. Familiarity with ITIL or other IT service management frameworks is a plus Proficiency in using IT support ticketing systems and reporting tools. INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

POST TITLE: IT Officer LOCATION: Central Oxford SALARY: 32 000 COMPANY BENEFITS: Excellent Pension scheme (18%) Free access to 44 colleges in Oxford including Botanic Gardens Free lunch provided (when kitchen is open) Free access to on-site gym Learning & development Job Role: You'll join a small, collaborative team where everyone contributes across the full spectrum of support. With responsibilities ranging from first-line queries to advanced troubleshooting, this role is ideal for someone who enjoys variety and problem-solving at all levels. While support is the core function, you'll also have opportunities to learn and grow through exposure to new technologies and involvement in project work. EXPERIENCE Excellent face-to-face customer service skills Extensive practical knowledge of Windows desktop operating systems (primarily Windows 11) Proven problem-solving and troubleshooting ability Solid understanding of workstation hardware Working knowledge of mobile operating systems (Android and iOS) Basic understanding of networking concepts and equipment Ability to produce clear and accurate documentation Basic knowledge of Active Directory Domain Services (AD-DS) principles (e.g. user authentication, group policies, organisational units) Desirable Hands-on experience administering Active Directory Domain Services (AD-DS) in a production environment Familiarity with audio-visual equipment Familiarity with macOS Awareness of IT security concepts Familiarity with virtualisation technologies Familiarity with print management solutions Understanding of software and hardware asset management principles Basic knowledge of SharePoint Online INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Cyber Security Lead Oxfordshire - Hybrid - 2 days per week (Flexible) 50k - 60k plus Benefits Our Client are an award-winning leading IT company offering complete outsourced IT solutions to organisations across the UK and Europe. Based in Oxfordshire they provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and their technicians are highly skilled in planning, implementing and trouble shooting. They strive to become one of the top places to work in the UK - in fact, they believe that they already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, they really do call themselves the Planet Family. They welcome new people to the team all the time, from all backgrounds and all levels of experience. They are able to attract talent to our business by investing in staff training and staff rewards, which has become a bedrock of our success. This initiative has resulted in staff becoming even better at what they do, great staff retention and greater company buy-in from the team. As part of this strategy, the more staff learn via official courses, the better the service and the more we reward them. Primary Purpose The Security Lead is both the client-facing strategist and the internal accountable owner of security within the MSP. They lead Quarterly Security Reviews (QSRs), own the client risk register and exception process, and ensure services are delivered in line with frameworks such as Cyber Essentials, ISO27001, and NIST. Internally, the Security Lead is accountable for the MSP's own security posture ensuring tools, processes, and teams meet the same standards we deliver to clients. They monitor measurable posture metrics (e.g., Microsoft Secure Score, Vulnerability etc.), ensure continuous improvement, and keep the MSP's security practice relevant through ongoing training, certifications, and emerging threat awareness. While day-to-day execution is delegated to Security Analysts and service teams, the Security Lead owns security end-to-end: identifying risks, embedding controls, and ensuring compliance is demonstrable. Key Responsibilities Client-Facing Lead Quarterly Security Reviews (QSRs), presenting patch/vulnerability posture, incidents, compliance status, and risk register updates. Translate technical security risks into clear business impact and outcomes. Own the client exception process, ensuring risks are documented, communicated, and signed off. Support Account Managers and Strategic Partnership Managers in roadmap and IT strategy sessions. Act as the strategic security escalation point for clients when risks require senior involvement. Internal MSP Security Own the MSP's internal security frameworks and certifications (e.g., CE+, ISO, SOC 2). Oversee patching, vulnerability, and risk management of MSP-owned infrastructure and tools. Ensure MSP's technology stack (RMM, XDR, PSA, backup, etc.) is securely deployed and monitored. Drive staff security awareness, training, and compliance with secure processes. Delegate operational tasks to Security Analysts while retaining accountability for end-to-end outcomes. Governance & Standards Maintain the client and internal risk registers. Define and evolve gold-standard security "whitepapers" for projects and BAU. Sign off security requirements for project scope/designs that impact compliance or frameworks. Collaborate with Service Delivery Manager and Project Delivery Manager to ensure security is embedded in BAU, change control, and project execution. Monitor and report on client posture metrics (e.g., Microsoft Secure Score, M365 compliance dashboards). Drive continuous posture improvement across client environments. Team Leadership & Growth Mentor and develop Security Analysts. Ensure team certifications remain up to date (minimum 2 per year per Analyst). Lead internal knowledge-sharing sessions to keep the team and wider MSP relevant against new threats and frameworks. Champion automation (RPA/AI) in evidence gathering, reporting, and triage. Identify scale points for growing the Security Practice (e.g., Security Architect, more Analysts). Behaviors Required Strategic Thinking - able to translate technical risks into business outcomes and align security initiatives with client goals and budgets. Strong Governance Mindset - experienced in managing frameworks (Cyber Essentials, ISO27001, NIST) and embedding them into MSP operations and client environments. Risk Communication - skilled at presenting complex security issues clearly to non-technical stakeholders, both internally and at client leadership level. Technical Depth - hands-on understanding of vulnerability management, patch governance, endpoint security (EDR/XDR), and cloud (M365/Azure security). Analytical Skills - capable of interpreting scan results, posture metrics (e.g., Microsoft Secure Score), and incident trends into actionable insights. Delegation & Leadership - experienced in mentoring Analysts and delegating effectively while retaining accountability for outcomes. Collaboration - able to work cross-functionally with Service Delivery, Projects, Account Managers, and vendors to embed security consistently. Continuous Learning - committed to staying current with evolving threats, frameworks, and technologies, and ensuring the team is trained and certified. Client-Facing Confidence - comfortable leading Quarterly Security Reviews (QSRs), participating in roadmap sessions, and engaging with C-level stakeholders. Change Agent - able to influence internal teams and clients to adopt best practice, even when it means shifting established ways of working. Person Specification: Minimum 5+ years in IT security or MSP environment. Strong knowledge of Cyber Essentials, ISO27001, or NIST frameworks. Experience with patch/vulnerability management governance. Ability to communicate technical risks in business language. Proven ability to run client-facing reviews or presentations. Desirable CISSP, CISM, or equivalent certifications. Experience delivering or auditing compliance frameworks. Familiarity with RMM/XDR/EDR, SIEM, and vulnerability scanning platforms. Experience leading small teams (mentoring, guiding). Exposure to incident response and tabletop exercises. What Success Looks Like: Success means the Security Lead is recognised by clients as a trusted advisor who simplifies security into business language. All client and internal risks are captured, visible, and acted upon with no blind spots. QSRs consistently deliver actionable improvements that feed into roadmaps and IT strategy, while client security posture measurably improves quarter-on-quarter (demonstrated in metrics such as Microsoft Secure Score, CE+ readiness, and vulnerability closure rates). Internally, the MSP leads by example: our own systems, tools, and processes are secure, audit-ready, and improving over time. The Security Lead ensures their team is certified, trained, and ahead of industry changes, delegating operational execution while embedding governance across service, INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.