At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Fibre Field Engineer who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. We are ideally looking for someone based in Edinburgh. This is a field based role covering Scotland and the North of England Purpose of this role Field based role facilitating the maintenance and incident response for events on the OFNL network. Your key responsibilities are The Fibre Field Engineer primary role is to maintain and perform repair OFNLs active and passive network. This position will also require participation in a call out rota attending faults or maintenance work during out of hours periods including weekends and public holidays. Provide on-site support for both Assure and Provide team functions in the Network Operations Centre. Ensuring that all work is undertaken to a high standard of safety and technical quality by following all appropriate generic and specific method statements, work procedures and safety instructions. Attend broadband, telephone, and TV reception service faults in customer premises. Act as first responder to OFNL incidents in your region. Diagnosing on site faults to identify root cause and implementing the desired fix in accordance to the Service Level Agreement. Perform periodic maintenance of network assets as required. Work safely at all times wearing relevant PPE that is supplied. Complete all relevant paperwork accurately to the desired standard and return within the communicated timeframe. Optic Fibre repair - Customer facing singleton working in customers premises, homes, offices, schools etc and off-site in the Openreach underground access network (confined spaces). Qualifications CSCS card. Experience/Knowledge Experience of FTTH networks. Fibre Splicing. Use of an OTDR tester and an ability to analyse results. Abilities/Skills Self-motivated and enthusiastic. Desirable City & Guilds 3667-02. NRSWA certificate. Safety underground certificate SA002. Duct survey certificate S6. GPON experience. Hands on experience in installation and commissioning of telecommunication equipment. Able to adapt to changing work practices and environment. Conditions of EmploymentYou are required to have your criminal records checked through the Disclosure and Barring Service (DBS). This is due to going into customers homes. You will be required to participate in a standby rota. You will hold a driving licence. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible. JBRP1_UKTJ
08/06/2026
Full time
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Fibre Field Engineer who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. We are ideally looking for someone based in Edinburgh. This is a field based role covering Scotland and the North of England Purpose of this role Field based role facilitating the maintenance and incident response for events on the OFNL network. Your key responsibilities are The Fibre Field Engineer primary role is to maintain and perform repair OFNLs active and passive network. This position will also require participation in a call out rota attending faults or maintenance work during out of hours periods including weekends and public holidays. Provide on-site support for both Assure and Provide team functions in the Network Operations Centre. Ensuring that all work is undertaken to a high standard of safety and technical quality by following all appropriate generic and specific method statements, work procedures and safety instructions. Attend broadband, telephone, and TV reception service faults in customer premises. Act as first responder to OFNL incidents in your region. Diagnosing on site faults to identify root cause and implementing the desired fix in accordance to the Service Level Agreement. Perform periodic maintenance of network assets as required. Work safely at all times wearing relevant PPE that is supplied. Complete all relevant paperwork accurately to the desired standard and return within the communicated timeframe. Optic Fibre repair - Customer facing singleton working in customers premises, homes, offices, schools etc and off-site in the Openreach underground access network (confined spaces). Qualifications CSCS card. Experience/Knowledge Experience of FTTH networks. Fibre Splicing. Use of an OTDR tester and an ability to analyse results. Abilities/Skills Self-motivated and enthusiastic. Desirable City & Guilds 3667-02. NRSWA certificate. Safety underground certificate SA002. Duct survey certificate S6. GPON experience. Hands on experience in installation and commissioning of telecommunication equipment. Able to adapt to changing work practices and environment. Conditions of EmploymentYou are required to have your criminal records checked through the Disclosure and Barring Service (DBS). This is due to going into customers homes. You will be required to participate in a standby rota. You will hold a driving licence. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible. JBRP1_UKTJ
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Senior Infrastructure Administrator who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Purpose of this role To design, build and maintain ICT infrastructure solutions ensuring security and availability of systems is the highest priority. To assist in ensuring disaster recovery environments are working correctly through regular testing and are suitable. Your key responsibilities are Aid the design, implementation, and management of robust ICT back-end infrastructure in collaboration with the wider ICT Infrastructure team. This includes servers, cloud platforms, network architecture, WAN, and related systems and facilities across BUUK Group businesses. Contribute towards the creation and maintenance of a highly secure and adaptable infrastructure linking all BUUK Group entities, optimising connectivity between head offices, regional offices, and depots. Work with team to develop comprehensive schedules and replacement plans for future infrastructure requirements, ensuring proactive maintenance and system upgrades. Monitor and assess server and infrastructure life cycles, ensuring timely maintenance and upgrades to uphold system efficiency. Work with team to design, implement, and perform regular testing of Disaster Recovery plans in collaboration with Information Security and Business Continuity teams, ensuring uninterrupted business operations during crisis situations. Ensure the establishment of robust system backup and replication procedures for all systems, aligning with defined policies and procedures. Collaborate with Information Security, Business Continuity, and broader IT teams to incorporate business application needs into the Disaster Recovery plan. BUUK operate a security-first approach in system architecture, ensuring the highest standards of security protocols are embedded. Manage and maintain group-wide firewalls, antivirus systems, SIEM platforms, and Network Access Control systems, in conjunction with Information Security Team. Ensure proactive system monitoring and effective incident resolution, partnering with the Information Security team for comprehensive root cause analysis of any security incidents. Plan and prepare for BUUK Group expansions and changes, ensuring scalable and adaptable infrastructure aligned with established processes. Collaborate with IT Infrastructure Manager to establish clear communication and escalation guidelines for critical issues, minimising business disruptions due to infrastructure challenges. Contribute to the documentation and dissemination of group-wide IT policies, ensuring compliance with recognised governance frameworks. Utilise ITSM systems for meticulous logging and tracking of all work activities and changes. Other duties as assigned by the manager. Qualifications Relevant degree, technical Microsoft Certification or equivalent experience. Experience/Knowledge Expert knowledge of Active Directory, Federation Services, Exchange and the Microsoft Server product family within an enterprise environment. Knowledge of the Microsoft Cloud platform, including Entra ID, Azure and the associated services. In depth knowledge of virtualisation platforms, specifically Microsoft Hyper-V and VMware. Knowledge of network hardware configuration and management, including routers, firewalls, TCP/IP. Experience of Veeam Backup and Replication. Knowledge of multifactor authentication systems. Abilities/Skills Effective visualisation and articulation of problems and solutions. Excellent verbal and written communication skills. Breaking down a complex problem and working to accepted resolution. Excellent ability to deliver to expectation on time. Effective in taking proactive & independent ownership of problems to solution. Work well within a team - contributing ideas and onboarding ideas from others. Actively support colleagues in their work. Work with colleagues in the ICT department to improve and maintain levels of efficiency. Desirable Knowledge of Mimecast platform. Experience of Microsoft DPM. Knowledge of VPN platforms. Experience of managing antivirus systems. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible. JBRP1_UKTJ
08/06/2026
Full time
At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Senior Infrastructure Administrator who would like to help us reach our mission to earn customer loyalty and drive business growth by providing consistently excellent service. Purpose of this role To design, build and maintain ICT infrastructure solutions ensuring security and availability of systems is the highest priority. To assist in ensuring disaster recovery environments are working correctly through regular testing and are suitable. Your key responsibilities are Aid the design, implementation, and management of robust ICT back-end infrastructure in collaboration with the wider ICT Infrastructure team. This includes servers, cloud platforms, network architecture, WAN, and related systems and facilities across BUUK Group businesses. Contribute towards the creation and maintenance of a highly secure and adaptable infrastructure linking all BUUK Group entities, optimising connectivity between head offices, regional offices, and depots. Work with team to develop comprehensive schedules and replacement plans for future infrastructure requirements, ensuring proactive maintenance and system upgrades. Monitor and assess server and infrastructure life cycles, ensuring timely maintenance and upgrades to uphold system efficiency. Work with team to design, implement, and perform regular testing of Disaster Recovery plans in collaboration with Information Security and Business Continuity teams, ensuring uninterrupted business operations during crisis situations. Ensure the establishment of robust system backup and replication procedures for all systems, aligning with defined policies and procedures. Collaborate with Information Security, Business Continuity, and broader IT teams to incorporate business application needs into the Disaster Recovery plan. BUUK operate a security-first approach in system architecture, ensuring the highest standards of security protocols are embedded. Manage and maintain group-wide firewalls, antivirus systems, SIEM platforms, and Network Access Control systems, in conjunction with Information Security Team. Ensure proactive system monitoring and effective incident resolution, partnering with the Information Security team for comprehensive root cause analysis of any security incidents. Plan and prepare for BUUK Group expansions and changes, ensuring scalable and adaptable infrastructure aligned with established processes. Collaborate with IT Infrastructure Manager to establish clear communication and escalation guidelines for critical issues, minimising business disruptions due to infrastructure challenges. Contribute to the documentation and dissemination of group-wide IT policies, ensuring compliance with recognised governance frameworks. Utilise ITSM systems for meticulous logging and tracking of all work activities and changes. Other duties as assigned by the manager. Qualifications Relevant degree, technical Microsoft Certification or equivalent experience. Experience/Knowledge Expert knowledge of Active Directory, Federation Services, Exchange and the Microsoft Server product family within an enterprise environment. Knowledge of the Microsoft Cloud platform, including Entra ID, Azure and the associated services. In depth knowledge of virtualisation platforms, specifically Microsoft Hyper-V and VMware. Knowledge of network hardware configuration and management, including routers, firewalls, TCP/IP. Experience of Veeam Backup and Replication. Knowledge of multifactor authentication systems. Abilities/Skills Effective visualisation and articulation of problems and solutions. Excellent verbal and written communication skills. Breaking down a complex problem and working to accepted resolution. Excellent ability to deliver to expectation on time. Effective in taking proactive & independent ownership of problems to solution. Work well within a team - contributing ideas and onboarding ideas from others. Actively support colleagues in their work. Work with colleagues in the ICT department to improve and maintain levels of efficiency. Desirable Knowledge of Mimecast platform. Experience of Microsoft DPM. Knowledge of VPN platforms. Experience of managing antivirus systems. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible. JBRP1_UKTJ
Job Location: Cardiff Additional Location Information: Salary: Competitive Contract type: Permanent Posting End Date: 12/06/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Web Developer who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service". Purpose of this role To provide systems development, integration, and support for the BU-UK group. Your key responsibilities are Support and maintenance of in-house systems, intranets and web sites. Analysing user requirements or where appropriate supporting colleagues performing the Analysis role. Design and development of in-house systems and integration with current and future OTS (off the shelf) systems and technologies. Database design and support. Liaising with colleagues performing database administration roles. Ensuring data integrity in company systems. Maintaining security controls relevant to company systems and databases. Development and support of in-house reporting and collaboration systems. Adhering to appropriate policies, procedures and standards. Helping to develop these where appropriate. Adhering to best practice in all aspects of the job. Maintaining all software and database objects in the appropriate source/version control systems and working with colleagues to ensure these are secured adequately. Any other duties as required by the manager. Experience/Knowledge Experience with and excellent working knowledge of PHP. Experience with and excellent working knowledge of HTML and CSS. Experience with and excellent working knowledge of JavaScript, jQuery and Ajax. Good understanding of Object Oriented programming. Good understanding of Responsive Web Design concepts using media queries. Experience with version control systems (e.g. git). Experience of systems development methods (e.g. waterfall/Agile/prototyping). Experience working with relational databases. Good understanding of XML and JSON. Commercial experience of building websites. Abilities/Skills Maintain Customer Focus - support end-user and department colleagues in a professional, friendly and helpful manner. Supporting the Business - strive to meet Business Requirements through the use of appropriate technology in an efficient and timely manner. Show initiative - keep abreast of technologies and support Applications Development Team Leader in the delivery of innovative, quality solutions, delivering real value to the business. Work with colleagues in the ICT department to improve and maintain levels of efficiency. Ensure that all relevant information is recorded accurately and submitted on time. Desirable A bachelor's or master's degree in the field of computer science with software development experience. Experience of developing web-based applications using PHP MVC frameworks. An understanding of security threats such as SQL Injection, Form Spoofing and XSS, and how to deal with them. Experience working in a Linux environment. Experience working with Docker. Experience with package managers (e.g. npm, composer, bower). Experience with JavaScript frameworks (e.g. React). Experience using CSS pre-processors (e.g. LESS, SASS). Experience of setting up Apache and PHP. Experience of SOAP/RESTful web services. Experience using Jenkins. Experience using JIRA. Knowledge of the utility industry. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.
01/06/2026
Full time
Job Location: Cardiff Additional Location Information: Salary: Competitive Contract type: Permanent Posting End Date: 12/06/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for Web Developer who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service". Purpose of this role To provide systems development, integration, and support for the BU-UK group. Your key responsibilities are Support and maintenance of in-house systems, intranets and web sites. Analysing user requirements or where appropriate supporting colleagues performing the Analysis role. Design and development of in-house systems and integration with current and future OTS (off the shelf) systems and technologies. Database design and support. Liaising with colleagues performing database administration roles. Ensuring data integrity in company systems. Maintaining security controls relevant to company systems and databases. Development and support of in-house reporting and collaboration systems. Adhering to appropriate policies, procedures and standards. Helping to develop these where appropriate. Adhering to best practice in all aspects of the job. Maintaining all software and database objects in the appropriate source/version control systems and working with colleagues to ensure these are secured adequately. Any other duties as required by the manager. Experience/Knowledge Experience with and excellent working knowledge of PHP. Experience with and excellent working knowledge of HTML and CSS. Experience with and excellent working knowledge of JavaScript, jQuery and Ajax. Good understanding of Object Oriented programming. Good understanding of Responsive Web Design concepts using media queries. Experience with version control systems (e.g. git). Experience of systems development methods (e.g. waterfall/Agile/prototyping). Experience working with relational databases. Good understanding of XML and JSON. Commercial experience of building websites. Abilities/Skills Maintain Customer Focus - support end-user and department colleagues in a professional, friendly and helpful manner. Supporting the Business - strive to meet Business Requirements through the use of appropriate technology in an efficient and timely manner. Show initiative - keep abreast of technologies and support Applications Development Team Leader in the delivery of innovative, quality solutions, delivering real value to the business. Work with colleagues in the ICT department to improve and maintain levels of efficiency. Ensure that all relevant information is recorded accurately and submitted on time. Desirable A bachelor's or master's degree in the field of computer science with software development experience. Experience of developing web-based applications using PHP MVC frameworks. An understanding of security threats such as SQL Injection, Form Spoofing and XSS, and how to deal with them. Experience working in a Linux environment. Experience working with Docker. Experience with package managers (e.g. npm, composer, bower). Experience with JavaScript frameworks (e.g. React). Experience using CSS pre-processors (e.g. LESS, SASS). Experience of setting up Apache and PHP. Experience of SOAP/RESTful web services. Experience using Jenkins. Experience using JIRA. Knowledge of the utility industry. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.
Job Location: Cardiff Additional Location Information: Salary: From £31,519 Contract type: Permanent Posting End Date: 10/06/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for ICT Service Desk Technician who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service". Purpose of this role To provide in person and telephone IT technical assistance to BUUK's internal customers in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Support, maintenance, and stock management of hardware on site including Windows laptops, Android mobile devices and associated peripherals. Support and maintenance of the meeting room conference equipment and general IT Hardware. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users utilising BUUK systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all BUUK equipment. Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards. Any other appropriate duties as required by the Service Desk Team Leaders or Service Support Manager. Occasional travel to Woolpit Office or other sites may be required for training and support purposes. Qualifications GCSE grade C / 5 in English and Maths, or equivalent. Experience/Knowledge Experience working within an IT service desk / IT Support environment. A customer services background. Experience supporting Microsoft operating systems, Active Directory and Exchange. Abilities/Skills Good verbal skills in person, phone or virtual meetings. Good written communications. Excellent problem solving skills. Highly organised and self-motivated. Ability to deal with potentially stressful situations calmly. Assertive, confident, positive and professional manner. Ability to prioritise to achieve SLA. Maintain high attention to detail. Desirable CompTIA A+ and Network+, Security + or equivalent. IT based A level Grade C or above / BTEC or equivalent. Degree or equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. Imaging software using products such as Acronis & Autopilot. Ability to troubleshoot IT related hardware & software issues. Have a good understanding of IT security and awareness of cyber security best practices. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.
01/06/2026
Full time
Job Location: Cardiff Additional Location Information: Salary: From £31,519 Contract type: Permanent Posting End Date: 10/06/2026 At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years. We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure. We are looking for ICT Service Desk Technician who would like to help us reach our mission to "earn customer loyalty and drive business growth by providing consistently excellent service". Purpose of this role To provide in person and telephone IT technical assistance to BUUK's internal customers in the Cardiff Office. To handle IT issues promptly, ensuring seamless operations by diagnosing, troubleshooting and resolving hardware and software problems. Your key responsibilities are Providing excellent customer service via in person support, over the telephone, email and the ITSM system. Maintaining the high standards required for BUUK internal service levels. Working in a front of house position offering in person customer and technical services. Logging, investigating, resolving and/or managing incidents and service requests through to completion to a satisfactory customer resolution. Support, maintenance, and stock management of hardware on site including Windows laptops, Android mobile devices and associated peripherals. Support and maintenance of the meeting room conference equipment and general IT Hardware. Proactively manage communication for all Incident/Request statuses through to resolution. Provide user support and coaching for end-users utilising BUUK systems. Maintaining a rapport with customers by understanding their role within the organisation. Complete the setup of new starters, role changes & leaver, including any necessary training support to operate all BUUK equipment. Collaborate with the wider IT team based in other locations via phone, email, or meetings to ensure that support on site is provided to the required standards. Any other appropriate duties as required by the Service Desk Team Leaders or Service Support Manager. Occasional travel to Woolpit Office or other sites may be required for training and support purposes. Qualifications GCSE grade C / 5 in English and Maths, or equivalent. Experience/Knowledge Experience working within an IT service desk / IT Support environment. A customer services background. Experience supporting Microsoft operating systems, Active Directory and Exchange. Abilities/Skills Good verbal skills in person, phone or virtual meetings. Good written communications. Excellent problem solving skills. Highly organised and self-motivated. Ability to deal with potentially stressful situations calmly. Assertive, confident, positive and professional manner. Ability to prioritise to achieve SLA. Maintain high attention to detail. Desirable CompTIA A+ and Network+, Security + or equivalent. IT based A level Grade C or above / BTEC or equivalent. Degree or equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. Knowledge of smartphone & mobile device support. Imaging software using products such as Acronis & Autopilot. Ability to troubleshoot IT related hardware & software issues. Have a good understanding of IT security and awareness of cyber security best practices. What can you expect from us Cost of living annual pay review. Company pension contributions up to 10% if employees contribute 5%. 33 days holiday including bank holidays with the ability to purchase an additional 2 weeks. Enhanced maternity, paternity and adoption pay. To say thank you, each time you successfully refer someone you will receive a referral payment of £1000 (net of tax). Hybrid working for eligible roles. Development opportunities to reach your career aspirations. BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Research shows that women and people from different underrepresented backgrounds often only apply for a job if they meet 100% of the listed qualifications. If you would like to be a part of our team and you meet many, but not all our requirements for this role, please apply. You can also ask us about flexible working options. Please note we reserve the right to close the role early. Therefore, if you're interested in this role, we encourage you to apply as soon as possible.
