Maintel
Blackburn, Lancashire
Are you passionate about balancing people, projects and priorities to drive successful delivery? We're looking for a highly organised and commercially aware Project Resource Manager to join our growing delivery organization. This pivotal role ensures our projects have the right people, with the right skills, at the right time to deliver exceptional outcomes for our customers. About the Role As Project Resource Manager, you'll play a central role in resource planning, capacity management and forecasting across our project delivery portfolio. Working closely with Project Managers, Delivery Leads, Engineering Managers and Finance teams, you'll help ensure resources are optimally allocated, delivery risks are identified early, and projects remain on track. This is an excellent opportunity for someone who enjoys solving complex planning challenges, influencing stakeholders and driving operational efficiency within a fast paced technology, telecommunications or managed services environment. What You'll Be Doing Managing resource allocation across multiple projects and delivery teams Forecasting future resource demand and identifying capacity constraints Monitoring utilisation, workload distribution and resource availability Identifying and mitigating resource related delivery risks Supporting workforce planning, capability development and skills visibility Providing insightful reporting on utilisation, capacity and resource performance Collaborating with delivery, engineering and finance teams to balance demand, cost and delivery priorities Driving continuous improvement of resource planning processes, tools and reporting What We're Looking For Essential Experience Experience in resource planning, workforce planning, project coordination or delivery planning Experience within telecommunications, managed services or IT services environments Strong understanding of project delivery and resource scheduling Advanced Excel and reporting skills Excellent stakeholder management and communication abilities Desirable Experience PMO, delivery operations or resource management experience Knowledge of project delivery lifecycles and project planning methodologies Experience using resource planning and project management tools Preferred qualifications include a bachelor's degree in business, supply chain, information technology or a related discipline. Strong analytical, problem solving and communication skills are essential. A proactive and collaborative mindset is required to succeed in this role. Hours per week: 37.5 Location: United Kingdom Job Type: Permanent, Full Time Benefits Standard Benefits 25 days holiday, rising to 28 days, plus bank holidays Company pension scheme Life assurance Enhanced sick pay Health care cash plan Private medical scheme (self and family) Income protection scheme Employee assistance line Discounts and cashback on shopping Discounted York Test home kits Free car parking (Blackburn site) Flex Benefits Holiday trading Critical illness cover ULEV car leasing scheme Cycle to work scheme Gym membership Car breakdown cover Will writing service Compensation Annual salary review Bonus and commission arrangements (role dependent) Car allowances (role dependent) Recruitment referral scheme Various recognition schemes (e.g., long service awards) Working Environment Modern offices with collaboration/meeting spaces Agile/remote working Technology to support agile/remote working Free tea, coffee, juices and snacks at offices Development Supported study Apprentice schemes Levy funded learning opportunities Individual development plans Key Skills Resource planning and allocation Capacity planning and forecasting Data analysis and reporting Risk identification and management Commercial and financial awareness Organisation and prioritisation Relationship building and stakeholder engagement We encourage candidates from diverse backgrounds. If you are a proactive planner who thrives on balancing demand, capacity and delivery excellence, we would love to hear from you.
Are you passionate about balancing people, projects and priorities to drive successful delivery? We're looking for a highly organised and commercially aware Project Resource Manager to join our growing delivery organization. This pivotal role ensures our projects have the right people, with the right skills, at the right time to deliver exceptional outcomes for our customers. About the Role As Project Resource Manager, you'll play a central role in resource planning, capacity management and forecasting across our project delivery portfolio. Working closely with Project Managers, Delivery Leads, Engineering Managers and Finance teams, you'll help ensure resources are optimally allocated, delivery risks are identified early, and projects remain on track. This is an excellent opportunity for someone who enjoys solving complex planning challenges, influencing stakeholders and driving operational efficiency within a fast paced technology, telecommunications or managed services environment. What You'll Be Doing Managing resource allocation across multiple projects and delivery teams Forecasting future resource demand and identifying capacity constraints Monitoring utilisation, workload distribution and resource availability Identifying and mitigating resource related delivery risks Supporting workforce planning, capability development and skills visibility Providing insightful reporting on utilisation, capacity and resource performance Collaborating with delivery, engineering and finance teams to balance demand, cost and delivery priorities Driving continuous improvement of resource planning processes, tools and reporting What We're Looking For Essential Experience Experience in resource planning, workforce planning, project coordination or delivery planning Experience within telecommunications, managed services or IT services environments Strong understanding of project delivery and resource scheduling Advanced Excel and reporting skills Excellent stakeholder management and communication abilities Desirable Experience PMO, delivery operations or resource management experience Knowledge of project delivery lifecycles and project planning methodologies Experience using resource planning and project management tools Preferred qualifications include a bachelor's degree in business, supply chain, information technology or a related discipline. Strong analytical, problem solving and communication skills are essential. A proactive and collaborative mindset is required to succeed in this role. Hours per week: 37.5 Location: United Kingdom Job Type: Permanent, Full Time Benefits Standard Benefits 25 days holiday, rising to 28 days, plus bank holidays Company pension scheme Life assurance Enhanced sick pay Health care cash plan Private medical scheme (self and family) Income protection scheme Employee assistance line Discounts and cashback on shopping Discounted York Test home kits Free car parking (Blackburn site) Flex Benefits Holiday trading Critical illness cover ULEV car leasing scheme Cycle to work scheme Gym membership Car breakdown cover Will writing service Compensation Annual salary review Bonus and commission arrangements (role dependent) Car allowances (role dependent) Recruitment referral scheme Various recognition schemes (e.g., long service awards) Working Environment Modern offices with collaboration/meeting spaces Agile/remote working Technology to support agile/remote working Free tea, coffee, juices and snacks at offices Development Supported study Apprentice schemes Levy funded learning opportunities Individual development plans Key Skills Resource planning and allocation Capacity planning and forecasting Data analysis and reporting Risk identification and management Commercial and financial awareness Organisation and prioritisation Relationship building and stakeholder engagement We encourage candidates from diverse backgrounds. If you are a proactive planner who thrives on balancing demand, capacity and delivery excellence, we would love to hear from you.
Maintel
Job Summary Be the reason every service goes live successfully. At Maintel, delivering exceptional customer experiences starts long before a service goes live. We are looking for an Operational Readiness Specialist to join our Design & Transition team. This critical role ensures new and changed managed services are fully prepared for operational support, enabling seamless transitions from project delivery into live service. You will collaborate with Project Delivery, Customer Operations, Technology Operations & Platforms, and Service Desk teams to ensure every solution is operationally ready, fully documented, and set up for long term success. Vacancy Details Vacancy Type: Permanent/Full Time Location: London / Remote Job Profile Document: Job Profile document Responsibilities Service Transition & Operational Readiness Lead operational readiness activities for assigned services and solutions. Ensure all readiness criteria, quality gates and sign off requirements are completed prior to go live. Coordinate readiness reviews and support formal service acceptance processes. Work closely with operational teams to confirm support readiness and capability. Documentation & Knowledge Management Produce comprehensive Operational Readiness Packs and Service Transition Packs. Develop and maintain runbooks, SOPs, escalation paths and knowledge articles. Ensure monitoring, alerting and support tooling requirements are documented and validated. Maintain high standards of quality, consistency and accuracy across all documentation. Go Live & Early Life Support Support the management of Early Life Support activities following service launch. Coordinate issue tracking, escalation pathways and stabilisation activities. Capture lessons learned and support continuous improvement initiatives. Help ensure a smooth transition from project delivery into business as usual support. Collaboration & Stakeholder Management Work closely with Project Delivery, Implementation, Solution Design and Network Provisioning teams. Gather and validate technical information required for operational handover. Partner with Customer Operations and Service Desk teams to ensure successful support readiness. Support governance processes by providing visibility of readiness progress and outstanding actions. Identify opportunities to improve transition quality and operational readiness processes. Contribute to the development of standardised templates, frameworks and quality controls. Champion a right first time approach to documentation and service transition. Support the ongoing maturity of Maintel's Operational Readiness function. Qualifications Essential Experience Experience in Operational Readiness, Service Transition, Service Delivery, Technical Documentation or Service Acceptance roles. Experience working within Managed Services, Telecommunications or IT Services environments. Proven experience producing operational documentation, runbooks, SOPs, service acceptance packs or handover materials. Experience collaborating with Operations, Engineering and Customer facing teams. Understanding of ITIL principles, particularly Service Transition and Early Life Support. Strong documentation, organisation and stakeholder management skills. Desirable Experience ITIL Foundation certification. Experience with service management or project tools such as Autotask, Salesforce or similar platforms. Knowledge of one or more of the following solution areas: Unified Communications & Collaboration (UC&C) Customer Experience (CX) Security & Connectivity Exposure to technologies such as Microsoft Teams, RingCentral, Genesys Cloud, Zoom Contact Centre, SD WAN or SASE. Experience within highly regulated sectors including Healthcare, Financial Services or Government. Benefits 25 days holiday, rising to 28 days, plus bank holidays Company pension scheme Life assurance Enhanced sick pay Health care cash plan Private medical scheme (self and family) Income protection scheme Employee assistance line Discounts and cashback on shopping Discounted YorkTest home kits Free car parking (Blackburn site) Holiday trading Critical illness cover ULEV car leasing scheme Cycle to work scheme Gym membership Car breakdown cover Will writing service Annual salary review Bonus and commission arrangements Car allowances Recruitment referral scheme Various recognition schemes (e.g. long service awards) Modern offices with collaboration/meeting spaces Agile/remote working Technology to support agile/remote working Free tea, coffee, juices and snacks at offices Supported study Apprentice schemes Levy funded learning opportunities Individual development plans What Success Looks Like You will deliver complete and accurate readiness documentation first time, ensure operational teams are fully prepared before every go live, reduce transition risk and improve service quality, support smooth Early Life Support and service stabilisation, build trusted relationships across delivery, engineering and operations teams, and contribute to the continuous improvement of Maintel's service transition capability. Why Join Maintel This opportunity offers exposure to a broad portfolio of cutting edge technology solutions, work alongside experienced specialists, and play a key role in shaping how services transition into live operation. If you are passionate about quality, process, collaboration and delivering successful service transitions, we would love to hear from you. Apply today.
Job Summary Be the reason every service goes live successfully. At Maintel, delivering exceptional customer experiences starts long before a service goes live. We are looking for an Operational Readiness Specialist to join our Design & Transition team. This critical role ensures new and changed managed services are fully prepared for operational support, enabling seamless transitions from project delivery into live service. You will collaborate with Project Delivery, Customer Operations, Technology Operations & Platforms, and Service Desk teams to ensure every solution is operationally ready, fully documented, and set up for long term success. Vacancy Details Vacancy Type: Permanent/Full Time Location: London / Remote Job Profile Document: Job Profile document Responsibilities Service Transition & Operational Readiness Lead operational readiness activities for assigned services and solutions. Ensure all readiness criteria, quality gates and sign off requirements are completed prior to go live. Coordinate readiness reviews and support formal service acceptance processes. Work closely with operational teams to confirm support readiness and capability. Documentation & Knowledge Management Produce comprehensive Operational Readiness Packs and Service Transition Packs. Develop and maintain runbooks, SOPs, escalation paths and knowledge articles. Ensure monitoring, alerting and support tooling requirements are documented and validated. Maintain high standards of quality, consistency and accuracy across all documentation. Go Live & Early Life Support Support the management of Early Life Support activities following service launch. Coordinate issue tracking, escalation pathways and stabilisation activities. Capture lessons learned and support continuous improvement initiatives. Help ensure a smooth transition from project delivery into business as usual support. Collaboration & Stakeholder Management Work closely with Project Delivery, Implementation, Solution Design and Network Provisioning teams. Gather and validate technical information required for operational handover. Partner with Customer Operations and Service Desk teams to ensure successful support readiness. Support governance processes by providing visibility of readiness progress and outstanding actions. Identify opportunities to improve transition quality and operational readiness processes. Contribute to the development of standardised templates, frameworks and quality controls. Champion a right first time approach to documentation and service transition. Support the ongoing maturity of Maintel's Operational Readiness function. Qualifications Essential Experience Experience in Operational Readiness, Service Transition, Service Delivery, Technical Documentation or Service Acceptance roles. Experience working within Managed Services, Telecommunications or IT Services environments. Proven experience producing operational documentation, runbooks, SOPs, service acceptance packs or handover materials. Experience collaborating with Operations, Engineering and Customer facing teams. Understanding of ITIL principles, particularly Service Transition and Early Life Support. Strong documentation, organisation and stakeholder management skills. Desirable Experience ITIL Foundation certification. Experience with service management or project tools such as Autotask, Salesforce or similar platforms. Knowledge of one or more of the following solution areas: Unified Communications & Collaboration (UC&C) Customer Experience (CX) Security & Connectivity Exposure to technologies such as Microsoft Teams, RingCentral, Genesys Cloud, Zoom Contact Centre, SD WAN or SASE. Experience within highly regulated sectors including Healthcare, Financial Services or Government. Benefits 25 days holiday, rising to 28 days, plus bank holidays Company pension scheme Life assurance Enhanced sick pay Health care cash plan Private medical scheme (self and family) Income protection scheme Employee assistance line Discounts and cashback on shopping Discounted YorkTest home kits Free car parking (Blackburn site) Holiday trading Critical illness cover ULEV car leasing scheme Cycle to work scheme Gym membership Car breakdown cover Will writing service Annual salary review Bonus and commission arrangements Car allowances Recruitment referral scheme Various recognition schemes (e.g. long service awards) Modern offices with collaboration/meeting spaces Agile/remote working Technology to support agile/remote working Free tea, coffee, juices and snacks at offices Supported study Apprentice schemes Levy funded learning opportunities Individual development plans What Success Looks Like You will deliver complete and accurate readiness documentation first time, ensure operational teams are fully prepared before every go live, reduce transition risk and improve service quality, support smooth Early Life Support and service stabilisation, build trusted relationships across delivery, engineering and operations teams, and contribute to the continuous improvement of Maintel's service transition capability. Why Join Maintel This opportunity offers exposure to a broad portfolio of cutting edge technology solutions, work alongside experienced specialists, and play a key role in shaping how services transition into live operation. If you are passionate about quality, process, collaboration and delivering successful service transitions, we would love to hear from you. Apply today.
