Lloyds of London

Lloyds is transforming and needs curious minds to help define and influence that change. We're looking for people with new perspectives and the confidence to share them, so come and join us. Second-line Technical Specialist 6 month FTC London About Us Lloyds is the worlds leading insurance and reinsurance marketplace. Yet the world is changing, and Lloyds is changing too nimbler, faster, and able to offer customers and employees more products, services and insights supported by technology, innovation and the continuing desire to protect people, businesses and communities. Lloyds is where you can bring your future to life. Technology will drive business value for Lloyds of London and its customers by delivering effective and efficient IT services that embrace innovation for competitive advantage, whilst leveraging its global scope to standardise and integrate platforms and secure the highest value from strategic partnership through optimal sourcing. The Role The role of the 2nd Line technical specialist is based within the Support function within Operations. The role addresses tasks focusing primarily on the day to day operational incidents and service requests related to Workstation, Server, Messaging and Azure Cloud services (IAAS / PAAS / SAAS) which have been escalated from the IT Service Desk Responsibilities The day to day resolution of incidents or effecting approved changes covering items such as email, servers, backups and storage management to meet SLAs. Supporting the day to day operations in the context of business as usual (BAU). Secure and maintain server-based applications within the Windows Server 2012/2016/2019, Microsoft Office365, Veritas NetBackup environment, Azure IAAS environments, PAAS services and troubleshooting SAAS services. Escalation point for Win10 client, Direct Access and business applications Microsoft Operational toolsets use and knowledge of SCCM Monitor daily performance to identify server / service management problems and availability using appropriate software tools. Use appropriate tools to analyse, identify and resolve technical problems. Implement approved standard server solution, upgrades, enhancements and conversions. Maintain security, integrity and business resilience controls and documents. Gain knowledge on emerging tools, techniques and technologies. Producing good quality and timely documentation for all Server Operations tasks. Ensure all activities are carried out within defined processes and procedures Skills Conceptual Thinking Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences Cross-Functional and Inter-Disciplinary Awareness Understanding the needs, objectives and constraints of those in other disciplines and functions Flexibility Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly Information Acquisition Identifying gaps in the available information required to understand a problem or situation and devising means of remedying such gaps Organisational Awareness Understanding the hierarchy and culture of own, customer and supplier organisations and being able to identify the decision makers and influencers Application Systems Proficient in the application of automated systems to the support of specific business functions or processes Operating Infrastructure Proficient in knowledge of one or more IT infrastructure disciplines (hardware, databases, operating systems, local area networks etc) used within own organisation Configuration Management Aware of the control and management of IT assets (or configuration items) including hardware, software, documentation, services, suppliers and network facilities by the use and application of strict change management and recording Customer Service Techniques Proficient in Techniques for ensuring that full account is taken of customers real and stated needs in the delivery of products and services Knowledge Experience of working in a support capacity in a hands-on role, providing support to both internally developed and third party provided applications and Infrastructure. Awareness of the ITIL framework, specifically Change and Configuration Management Experience of working within Windows Server 2012/2016/2019, Microsoft Office365, Veritas NetBackup environment, Azure IAAS environments, PAAS services and troubleshooting SAAS services. Active Directory Management Experience in deploying into Azure cloud environment(s) Managing servers / services within Azure Experience Must have SCCM knowledge Must be AZ900 certified (Azure Fundamentals) Preferable if AZ104 certified (Azure Administration) Desirable to have working knowledge of DELL PowerEdge Rack & HP Blade Servers Must be competent in building and managing Windows Server 2012/2016/2019 As the successful candidate, you can expect to be rewarded with a competitive salary, and an enviable range of benefits. Realise your professional ambitions as part of an organisation that is trusted to solve some of the worlds most complex problems in an environment that puts a focus on investing in human progress. Please be aware that the recruitment process will comprise of a number of steps, your CV will be reviewed by our Recruitment team and if successful you will be invited to attend a telephone interview, followed by a more in-depth video interview. We want to make sure we do all we can to make this a really positive experience for you. Please click the following link which will take you through a simple process to identify any adjustments or additional support we can provide beforehand or on the day. Please note, clicking on this link does not register your application for the vacancy, you will need to click on the apply button on the top of the advert to complete your application form.

Lloyds is transforming and needs curious minds to help define and influence that change. We're looking for people with new perspectives and the confidence to share them, so come and join us. Now is the time The Future at Lloyds strategy is where we seize the moment. Its where we create and realise opportunities, and where you can discover our vision for tomorrow. That means professional opportunities with an international reach, as we set out to evolve our marketplace, and deliver easier, simpler and better interactions and transactions for both customers and employees. Working at Lloyds on the Future at Lloyds strategy Time moves on, and at Lloyds simply staying current isnt enough. As the worlds leading insurance and reinsurance marketplace, we need to be the most forward-thinking and innovative in every respect. That means continually improving our customer-focused marketplace, it means digitisation a technological transformation. Combining data, technology and new ways of working is the Future at Lloyds strategy. Part of our evolution involves growing our team, and bringing in a range of views, perspectives and backgrounds that will allow us to deliver this transformational culture. That relies upon open and trusting relationships, and a shared vision for that continual improvement. The is an environment where new perspectives are encouraged, where resilience, fresh ideas and different opinions are valued. About the opportunity As a UX researcher will be joining a new research capability currently being built in our digital development team. UX researchers are expected to deliver best-in-class, primary user research that informs and inspires the development of new and better service experiences .Our UX researchers will act as subject matter experts to inform both development teams and other areas of the business on the benefits and potential impact of human-centered research. On projects, UX researchers will ensure high quality research outputs, mentor other team members on basic data gathering and analysis techniques and collaborate across disciplines to ensure program success Other responsibilities will see you; Work with the Head of Research to build an internal research capability within our digital team that delivers best-in-class exploratory, inspirational and evaluative user research. Support the development of methods and practices to retain cross-program learnings, build intellectual capital and share foundational insights across the corporation to increase and better retain institutional knowledge. Represent the capability and impart the power of user research to internal audiences who may be less familiar with this area of expertise. Collaborate deeply with our Product and Design teams. Build lasting partnerships with other areas of the organization Work with the Head of Research to help build nimble external research partner relationships to add flexibility in skills and additional coverage to the team. Key skills and experience Demonstrable experience with either qualitative or quantitative human-centered research methods Some demonstrable experience with both exploratory research that uncovers opportunities for more desirable service experiences and evaluative research that guides development teams towards easy-to-use solutions Demonstrate an ability to represent the value and power of research in simple language to non-practitioners Experience and comfort with shaping, planning, leading and delivering a variety of research initiatives. Experience in consulting, digital products and service design, financial services, government digital programs, or large multi-nationals with strong VOC foundations Realise your professional ambitions as part of an organisation that is trusted to solve some of the worlds most complex problems in an environment that puts a focus on sharing risk to create a braver world. Please be aware that the recruitment process will comprise of several steps where your CV will be reviewed by our Recruitment team and if successful you will be invited to attend a telephone interview, followed by a more in-depth video interview. We want to make sure we do all we can to make this a positive experience for you. Please click the following link which will take you through a simple process to identify any adjustments or additional support we can provide beforehand or on the day.

Lloyd's is transforming and needs curious minds to help define and influence that change. We're looking for people with new perspectives and the confidence to share them, so come and join us. Service Platform Technical Specialist (ServiceNow) London About Us Lloyd's is the world's leading insurance and reinsurance marketplace...... click apply for full job details