Medivet Group

A leading veterinary organization in the UK seeks an inspirational leader for multiple clinics. The role involves supporting growth strategies, enhancing operational excellence, and developing teams. Candidates should have veterinary clinical operations knowledge, proven leadership skills, and the ability to foster collaboration across clinics. This position offers a chance to create a positive impact in the veterinary field and improve pet care delivery.

A leading veterinary care organization based in the UK is looking for a strategic leader to oversee branch operations across multiple locations. The role involves supporting growth initiatives, ensuring exceptional client care, and fostering team development within a fast-paced environment. Ideal candidates will have a strong understanding of veterinary operations, proven leadership skills, and the ability to build impactful relationships. A solid knowledge of compliance and health standards is essential. This position requires regular travel between clinics.

A leading veterinary services company is seeking a Senior CRM & Client Data Lead to drive CRM strategy and customer engagement initiatives. This role will involve leading a team to deliver data-driven insights and optimize customer journeys. The ideal candidate should have extensive experience in CRM within a B2C environment, particularly with Microsoft Dynamics CRM and GA4. The position is hybrid, requiring attendance in Watford a few days a week, and offers a collaborative work environment that values employee impact.

This Field Based, Multi site role covers Wales, Cheltenham, Shropshire, and Bristol. What You Will Be Doing Strategic Leadership Support Medivet's growth and partner conversion strategy, helping us reach 90% partner led practices by 2027. Work closely with Finance on budgeting, monthly performance reviews and Capex business cases. Foster collaboration across the network, championing fair use of the hub and spoke model. Partner with Facilities/Property teams to deliver Pride in Clinic initiatives.Operational Excellence & Client Focus Conduct regular site visits to review performance, identify opportunities and support Lead Vets and Branch Partners. Ensure schedules and appointments are optimised for client care and colleague wellbeing. Act as a trusted point of contact for clinic leadership teams, ensuring continuity of support. Oversee stock management processes and drive improvements in material margin. Ensure Ops Support Managers deliver strong operational plans with a 100% client focused mindset. Support clinics in resolving complaints promptly and professionally.People Leadership & Development Coach, develop and inspire Branch Partners, Lead Vets and Ops Support Managers through regular 1:1s, performance reviews and tailored development plans. Cascade key communications and lead the implementation of change across your network. Manage complex ER cases, using peer support and coaching to prevent recurrence.Recruitment & Talent Attraction Lead the recruitment of Branch Partners and development of Lead Vets, supported by Ops Support Managers. Build strong internal talent pipelines and ensure clinics are resourced for success. Review recruitment progress monthly and approve new roles in Workday.Governance & Compliance Approve restricted drug requests and review refund reporting for anomalies. Ensure robust Health & Safety practices across all clinics, including Evotix risk reviews. Support clinics in meeting PSS, RCVS, BVA and VMD compliance standards. Champion clinical governance, quality improvement initiatives and patient safety standards. Approve maintenance requests above clinic thresholds. What You'll Bring You'll be an inspiring leader who thrives in a people focused, fast moving environment. You know how to bring out the best in others, build strong relationships and create a sense of shared purpose across multiple clinics. Most importantly, you care deeply about supporting teams to deliver exceptional care for pets and clients.You'll bring: A solid understanding of veterinary clinical operations, including planning, resourcing and the realities of practice life. Proven leadership and coaching skills, with the ability to motivate and develop clinical and operational teams across multiple sites. Excellent communication and influencing ability, building trusted relationships with Lead Vets, Ops Support Managers and partners. Strong commercial awareness, using data and insight to guide decisions and support sustainable growth. Great organisational skills, balancing priorities and maintaining consistency across a busy network. A proactive, solutions focused mindset, confident in problem solving, decision making and driving accountability. Confidence with operational systems, including Microsoft Office, Workday and other management tools. Experience managing people and HR processes, with the ability to coach for performance and support complex cases. Awareness of compliance, Health & Safety and quality frameworks, ensuring clinics operate safely and meet regulatory standards. A full UK driving licence to support regular travel between clinicsYou'll be part of a supportive, forward thinking organisation that invests in its people and believes in continuous improvement and shared success. You'll have the autonomy to shape your network, the backing of a strong central team, and the opportunity to make a meaningful impact on colleagues, clients and pets across the UK.If you're ready to lead with purpose and help shape the future of veterinary care, we'd love to hear from you. Get In TouchIntroduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.

Location: Hybrid (typically 2-3 days per week in Watford) We're looking for a highly strategic, commercially minded, data-fluent and technically adept Senior CRM & Client Data Lead to join the Growth Team at Medivet. In this role you'll drive overarching transformation to our CRM tech stack, measurement, using customer insights to drive personalised customer experiences. Reporting to the Head of Growth, you'll be responsible for delivering a smart, commercial, data-led multi-channel CRM strategy and programme that supports business growth, customer retention, and lifetime value. What You'll Do Lead the end-to-end CRM strategy across always-on journeys, campaign activity and service-level communications Develop and optimise lifecycle journeys from onboarding, lapsed to reactivation-driving increased engagement, repeat visits and loyalty Collaborate with our agencies to lead strategic workshops and planning sessions, turning insight and strategy into clear, tangible CRM and Customer Base Data improvements delivered at pace. Coach, inspire and lead a dynamic CRM Team across tech stack, data, analytics, campaign and always on CRM activity - incubate talent and build into a high performing team. You will foster collaboration across data, digital, IT and Clinic and digital marketing to deliver joined up customer journeys Ensure customer data is accurate, structured, and actionable-supporting personalisation, targeting, and measurement at scale. Use Microsoft Dynamics and GA4 to monitor performance across engagement, revenue, retention and LTV metrics, delivering insightful reporting that demonstrates CRM's commercial impact and provides a clear feedback loop into campaign and aways on delivery. Collaborate with the Senior Digital Marketing Lead to align CRM with paid media and 1st party data strategies for improved efficiency and performance. What You'll Bring Significant proven experience in a senior CRM, lifecycle or retention marketing level role within a B2C, service/ subscription-led or multi-location environment Strong strategic experience in developing CRM programmes that improve engagement, repeat visits, reactivation and customer lifetime value Team leadership experience across CRM design, campaign, data and tech as this role will manage c4-5 direct reports Proven hands on experience with Microsoft Dynamics CRM including campaign setup, automation, segmentation, and reporting Very proficient in GA4 and CRM KPIs (open/click rates, conversions, LTV, churn, revenue, frequency), tracking the market for Industry innovations and shifts/ trends within the channel. Skilled in customer segmentation and personalisation using behavioural, lifecycle and transactional data. Why Medivet Joining Medivet means becoming part of a nationwide community that puts care at the heart of everything we do. You'll work with a collaborative, people first team where your expertise will be valued and your work will make a genuine impact on the lives of our colleagues and the animals they care for.

We have two multi site Network Partner vacancies within the South West covering Wales, Devon, Dorset & Cornwall. Are you a highly influential and inspirational leader? Do you champion clinical excellence, nurture brilliant teams, and support your teams to feel empowered to thrive? If you are passionate about developing people, elevating standards and creating environments where teams can do their best work, this could be the perfect next step in your career. What You Will Be Doing Strategic Leadership Support Medivet's growth and partner conversion strategy, helping us reach 90% partner led practices by 2027. Work closely with Finance on budgeting, monthly performance reviews and Capex business cases. Foster collaboration across the network, championing fair use of the hub and spoke model. Partner with Facilities/Property teams to deliver Pride in Clinic initiatives. Operational Excellence & Client Focus Conduct regular site visits to review performance, identify opportunities and support Lead Vets and Branch Partners. Ensure schedules and appointments are optimised for client care and colleague wellbeing. Act as a trusted point of contact for clinic leadership teams, ensuring continuity of support. Oversee stock management processes and drive improvements in material margin. Ensure Ops Support Managers deliver strong operational plans with a 100% client focused mindset. Support clinics in resolving complaints promptly and professionally. People Leadership & Development Coach, develop and inspire Branch Partners, Lead Vets and Ops Support Managers through regular 1:1s, performance reviews and tailored development plans. Cascade key communications and lead the implementation of change across your network. Manage complex ER cases, using peer support and coaching to prevent recurrence. Recruitment & Talent Attraction Lead the recruitment of Branch Partners and development of Lead Vets, supported by Ops Support Managers. Build strong internal talent pipelines and ensure clinics are resourced for success. Review recruitment progress monthly and approve new roles in Workday. Governance & Compliance Approve restricted drug requests and review refund reporting for anomalies. Ensure robust Health & Safety practices across all clinics, including Evotix risk reviews. Support clinics in meeting PSS, RCVS, BVA and VMD compliance standards. Champion clinical governance, quality improvement initiatives and patient safety standards. Approve maintenance requests above clinic thresholds. What You'll Bring You'll be an inspiring leader who thrives in a people focused, fast moving environment. You know how to bring out the best in others, build strong relationships and create a sense of shared purpose across multiple clinics. Most importantly, you care deeply about supporting teams to deliver exceptional care for pets and clients. You'll bring: A solid understanding of veterinary clinical operations, including planning, resourcing and the realities of practice life. Proven leadership and coaching skills, with the ability to motivate and develop clinical and operational teams across multiple sites. Excellent communication and influencing ability, building trusted relationships with Lead Vets, Ops Support Managers and partners. Strong commercial awareness, using data and insight to guide decisions and support sustainable growth. Great organisational skills, balancing priorities and maintaining consistency across a busy network. A proactive, solutions focused mindset, confident in problem solving, decision making and driving accountability. Confidence with operational systems, including Microsoft Office, Workday and other management tools. Experience managing people and HR processes, with the ability to coach for performance and support complex cases. Awareness of compliance, Health & Safety and quality frameworks, ensuring clinics operate safely and meet regulatory standards. A full UK driving licence to support regular travel between clinics Why Join Medivet? You'll be part of a supportive, forward thinking organisation that invests in its people and believes in continuous improvement and shared success. You'll have the autonomy to shape your network, the backing of a strong central team, and the opportunity to make a meaningful impact on colleagues, clients and pets across the UK. If you're ready to lead with purpose and help shape the future of veterinary care, we'd love to hear from you.

In this role you will lead our technology strategy and ensure our systems evolve in step with our ambition, driving digital transformation across our national network of veterinary clinics and the teams and systems that support them. What you'll do: You'll be responsible for defining and leading Medivet's enterprise architecture strategy. You'll work closely with senior stakeholders across the business and IT to ensure our technology landscape is scalable, secure, and aligned with our long-term goals. Developing and maintaining our enterprise architecture framework, principles, and standards Leading architecture governance forums and ensuring compliance across systems and platforms Partnering with business leaders to shape technology roadmaps that support innovation and growth Providing architectural oversight for major initiatives across clinical, operational, and digital domains Driving cloud migration, data strategy, and system interoperability Promoting reusability, simplification, and standardisation across our IT ecosystem What you'll bring: You're a strategic thinker with a passion for technology and transformation. You thrive in collaborative environments and can translate complex technical concepts into clear business value. You'll have: A degree in Computer Science, Information Systems, or a related field 10+ years in IT, with at least 5 years in architecture leadership roles Proven experience with enterprise architecture frameworks (e.g., TOGAF, Zachman) Strong knowledge of cloud platforms (Azure, AWS, or GCP) and enterprise applications (ERP, CRM, data platforms) Excellent communication and stakeholder management skills Experience in any of these would also be advantageous: TOGAF, Azure Solutions Architect, or AWS Certified Architect certification Experience with microservices, APIs, and integration platforms Familiarity with ITIL and project management methodologies A track record of leading large-scale digital transformation initiatives Why join Medivet? We're more than a veterinary group-we're a community of passionate professionals committed to delivering care that's always there. You'll be part of a supportive team, with opportunities to shape the future of veterinary technology where your work will make a genuine impact on the lives of our colleagues and the animals they care for.

A national veterinary care community in the UK seeks an experienced Technology Strategy Lead to define and lead their enterprise architecture. The role involves working with stakeholders to ensure systems align with business goals while driving digital transformation across veterinary clinics. Candidates should possess over 10 years of IT experience, strong cloud knowledge, and strategic thinking abilities. This role offers significant impact on veterinary technology and team support.