Dynamite Recruitment

Service Desk Analyst Epsom Rota: Weekly shift covering 07 00 Monday Friday. 1 in 4 Saturdays 09 00 1 in 4 Sundays ON CALL from 06 00 Provide cover during Bank Holidays throughout the yea Competitive Salary +Excellent Benefits including: Hybrid working pattern is 2 days in the office and 3 days from a location of your choice. Employee car scheme for you and family fully insured Excellent pension scheme (up to 6% employee contribution and 15% employer contribution). 25 days holiday rising with service Private Medical Healthcare Group Income Protection cover with Aviva Employee Assistance Program Onsite gym, Sports and Social Club Wellbeing hour each month Two volunteering days per year Reward gateway voucher discounts Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and other account administration experience Strong documentation skills Experience working to Service Level Agreement targets Ability to use remote control tools and provide effective telephone / remote support Experience providing PC support including image creation, building, configuring and troubleshooting PC hardware and software Ability to assimilate new knowledge and skills, applying analytical thinking to identify root causes or problems and apply them at a practical level Programmes: Windows Operating System - Windows 11 Microsoft AD Admin tools Palo Alto Global Protect Microsoft Office 365 Admin & Support SharePoint Microsoft Teams Collaboration Tools MFD s SAP Concur ePDQ Crowdstrike ED&R Qualys Vulnerability Management Microsoft System Center Configuration Manager 2016 InTune Mobile Device Management Banking systems including CitiDirect, Barclays.Net, ING Bespoke CRM and POS systems Windows Server Contact Centre as a Service such as TalkDesk ITSM systems such as Freshservice Microsoft Power Applications Job Role: Ensure all incidents and service requests are successfully logged and accurately identified, categorised, prioritised, diagnosed and managed, while delivering excellent and clear communications of incidents, ensuring the customer is satisfied with the resolution of the call prior to closure. Work with third parties and colleagues to investigate, accurately diagnose, analyse & resolve issues and service interruptions Refer all requests that cannot be directly resolved at Service Desk level to the appropriate person, team or service provider whilst ensuring the customer is communicated to effectively. Escalate Major Incidents or complaints as appropriate. Identify and report recurring incidents to BTS Service Desk Management team to prevent problems. Attend bi-weekly problem management meeting where required to represent the Service Desk, and Weekly CAB where required to present and represent Service Desk Own all enquiries and ensure that the customer is kept up to date and informed of progress. Complete daily reports (when assigned) to ensure all active attacks and vulnerabilities are resolved and removed from the vulnerability report. Liaise with 3rd level teams where appropriate. This applies to client and mobile devices. For more details or to apply for this position please contact Sophie Quinn (url removed)

Fire & Security Engineer Service / Repairs / Small Works Locations available: Peterlee/ Sunderland and surrounding area Basic Salary: Up to £42,000 depending on experience Bonus scheme: Opportunities to earn significantly more than your basic salary! Hours: Flexible working hours as long as your 40 per week is completed! We re seeking Fire & Security Engineers to join our client with over 700 staff nationwide! We welcome applicants with a strong background in either fire or security systems, and can offer dual-role opportunities or training to support development in your less experienced area. Why Join this Fire & Security company? Highly lucrative bonus scheme Call-out rota only 1 in 7 weeks (Enhanced overtime rate) Company van and fuel card (personal use allowed) Flexible working hours as long as your 40 per week is completed Premium client base: schools, hotels, pubs, healthcare Strong national support network and local autonomy Each Fire & Security Engineer role covers a dedicated area giving you consistency and better work-life balance. Fire & Security Engineer Role Responsibilities: Service, fault-finding and small works across fire and security systems Work on well-maintained, high-quality sites Deliver both reactive and planned work with professionalism and efficiency Maintain strong client relationships What We're Looking For: Proven fire & security engineer experience with fire alarms, intruder alarms, CCTV, or access control Strong diagnostic and fault-finding skills Self-motivated and reliable, with good communication skills Full UK driving license If you're interested in this Fire and Security Engineer vacancy, please apply now! As it wont be around for long.

Technical Support (2nd Line) Salary: £27,000 plus fantastic benefits! Location: Southampton- Hybrid working Hours of work: Shifts are 4 days on/4 days off, covering Monday to Sunday. The shift patterns are 7AM until 7PM/9AM until 9PM. This is full-time hours. Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. As a Technical Support Advisor you will be responsible for reporting the in-depth investigations carried out. Your key duties would include the following: To troubleshoot and resolve complex issues and escalations - 2nd level support To liaising online and via the web portal, assess (triage) and investigate issues to assist with issue resolution. Acting as a first point of contact for customer calls Use the internal system to log and update calls To support with software related issues Providing regular updates when required to relevant parties- both internally and to customers Acting as an escalation point to resolve and troubleshoot complex issues Perform detailed investigation, analysis and resolution of issues and problems for global customers as per defined Incident Management procedures. Participate in both functional and technical training Documenting all aspects of the work using the internal system Collaborate with 3rd party supplier To participate with client monthly meetings and reviews To provide support to customers from start to completion Be able to take ownership of a task to see it through to completion and to exceed expectations whenever possible. Support with the roll out of new software/hardware releases As a Technical Support Advisor you will have/be: 2 years + in technical helpdesk support role. To be self-motivated and a contributing member of the team Be able to manage/prioritize their own workload so tasks can be completed to a customer s satisfaction and meet Service Level Agreements where necessary. Good time management. Ability to work under pressure. NVQ1/GCSEs and above (or equivalent) in key competencies Excellent Customer Service Skills Technical skills in SQL and database management. (preferred) Good understanding of Payment systems & Processes (preferred) Working knowledge of Windows operating systems from Windows 7 onwards Basic networking knowledge A good understanding of IT based systems Problem analysis/problem solving Must be able to communicate effectively with all levels of users. Great problem-solving skills and a desire to achieve High level of knowledge and understanding of Windows Operating Systems To be considered please submit your CV asap

Fire & Security Engineer Service / Repairs / Small Works Locations available: Scotland Basic Salary: £35,000 £42,000 depending on experience Bonus scheme: Opportunities to earn significantly more than your basic salary! Hours: Flexible working hours as long as your 40 per week is completed! We re seeking Fire & Security Engineers to join our client with over 700 staff nationwide! We welcome applicants with a strong background in either fire or security systems, and can offer dual-role opportunities or training to support development in your less experienced area. Why Join this Fire & Security company? Highly lucrative bonus scheme Call-out rota only 1 in 7/8 (Enhanced overtime rate) Company van and fuel card (personal use allowed) Flexible working hours as long as your 40 per week is completed Premium client base: schools, hotels, pubs, healthcare Strong national support network and local autonomy Each Fire & Security Engineer role covers a dedicated area giving you consistency and better work-life balance. Fire & Security Engineer Role Responsibilities: Service, fault-finding and small works across fire and security systems Work on well-maintained, high-quality sites Deliver both reactive and planned work with professionalism and efficiency Maintain strong client relationships What We're Looking For: Proven fire & security engineer experience with fire alarms, intruder alarms, CCTV, or access control Strong diagnostic and fault-finding skills Self-motivated and reliable, with good communication skills Full UK driving license If you're interested in this Fire and Security Engineer vacancy, please apply now! Or call Hannah on (phone number removed) - As it wont be around for long.

Trainee Fire and Security Engineer Location: CHESTER Salary: £26,416 starting whilst learning £30,000 after 6 months plus bonuses rising to £36,000 after 12 months plus bonuses (guaranteed!) Company Vehicle, Fuel Card, Uniform and IT support Fully funded FIA training & hands-on mentoring Our client is a leading Fire & Security business with over 800 staff nationwide and a fantastic reputation for developing new engineers into highly skilled, industry-qualified professionals. They are looking for a motivated and hands-on individual to join their team as a Trainee Fire & Security Engineer . Key requirements: Successful applicant must hold a UK drivers license And will have some sort of hands on background. This could span from; Having an NVQ in Electrical at college, being a bricklayer! As well as attention to detail, and strong communication skills. What s on offer? Company vehicle + fuel card Thorough classroom & on-site training leading to full FIA Fire & Security qualifications Long-term career progression in a secure and growing industry Tools, uniform, and full support from experienced engineers 28 days holiday + pension Fixed salary progression plan The Role Trainee Fire & Security Engineer You ll be trained to carry out service, maintenance, and repair of fire alarms, intruder alarms, CCTV, and access control systems across commercial and residential sites. Typical duties will include: Learning how to fault-find and repair fire & security systems Assisting with routine servicing and preventative maintenance Supporting senior engineers on installation and commissioning projects Ensuring systems are compliant with current fire safety regulations Developing technical and customer service skills to become a fully qualified engineer Apply now or contact me directly for more details. (url removed) (phone number removed)

Trainee Fire and Security Engineer Location: South East London (Croydon/ Bromley area is ideal however we will look at flexibility) Salary: £25,000 starting £30,000 after 6 months rising to £36,000 after 12 months (guaranteed!) Company Vehicle + Fuel Card Fully funded FIA training & hands-on mentoring Our client is a leading Fire & Security business with over 800 staff nationwide and a fantastic reputation for developing new engineers into highly skilled, industry-qualified professionals. They are looking for a motivated and hands-on individual to join their team in South London as a Trainee Fire & Security Engineer . Key requirements: Successful applicant must hold a UK drivers license And will have some sort of hands on background. This could span from; Having an NVQ in Electrical at college, being a bricklayer! As well as attention to detail, and strong communication skills. What s on offer? Company vehicle + fuel card Thorough classroom & on-site training leading to full FIA Fire & Security qualifications Long-term career progression in a secure and growing industry Tools, uniform, and full support from experienced engineers 28 days holiday + pension Fixed salary progression plan The Role Trainee Fire & Security Engineer You ll be trained to carry out service, maintenance, and repair of fire alarms, intruder alarms, CCTV, and access control systems across commercial and residential sites. Typical duties will include: Learning how to fault-find and repair fire & security systems Assisting with routine servicing and preventative maintenance Supporting senior engineers on installation and commissioning projects Ensuring systems are compliant with current fire safety regulations Developing technical and customer service skills to become a fully qualified engineer This is a fantastic Trainee opportunity for someone looking to break into the Fire and Security industry with guaranteed pay progression, industry-recognised training, and a clear career path. Apply now or contact me directly for more details. (url removed) (phone number removed)