loveholidays

loveholidays is seeking a Principal Engineer to lead the Boost team in defining functional KPIs and driving technical excellence. You will embed within other teams to solve complex problems while coaching engineers and championing AI adoption across engineering processes. The ideal candidate will have strong front-end skills, a proven track record in agile environments, and will contribute significantly to both the technical growth of the team and the overall business objectives. Enjoy perks like a 5% company pension contribution, a training budget, discounted holidays, and 25 days of annual leave plus public holidays.

Why Technology at loveholidays? At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Technology at loveholidays underpins our vision to become the most loved OTA in Europe. We drive cutting edge innovation and technical excellence to future proof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you accelerate your growth by solving complex challenges and broadening your skillset. Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this. The impact you'll have As a Principal Engineer in the Boost team, you'll be part of a group of principal engineers who champion technical excellence. The team acts as an enabling function, not a delivery arm. You will embed in other teams to help them improve and work faster. You will be hands on, leading by example, and coaching others to drive technical excellence and innovation across the company. Your success will be measured by how you help others succeed. Your responsibilities include Own the team's functional KPIs, defining the measurable outcomes that show our impact. Help mission teams deliver faster, safer solutions by solving complex problems and training others to do the same. Champion AI adoption, applying it to both engineering processes and solutions. Coach our engineers, guiding their growth. Build tools to make the Boost team more effective and improve platform governance. We are looking for a candidate with strong front end skills. You will work across the various tech systems within our platform and be confident in your ability to quickly learn new technologies. We value an agile mindset, and a proven track record of delivery with teams. For a better understanding of our work, refer to some of our blog posts: How loveholidays is solving the technical excellence paradox Your AI Hates Your Prompts (And So Do You) Stop Chasing Ghost Errors: A Systematic Approach to Frontend Error Monitoring That Actually Works Does website speed contribute to customers booking holidays online? Creating a Zero Surprises Culture Open source contributions: As part of our tech culture, we continuously improve our time to deliver, reduce errors, and generally leave things better than we found them. Your day to day You will: Embed in mission teams to solve hard tech problems, coaching engineers hands on to instill our core engineering principles. Drive initiatives to apply AI to build better solutions and improve our engineering process. Build tooling and processes to accelerate and enable our platform development. Design and oversee impactful systems that run reliably at cloud scale. Write and speak about our tech work to raise our engineering profile. Your skillset Experience with AI powered feature development and leveraging AI tooling for software delivery, with enthusiasm for transforming how we build and deliver software. Demonstrable history of working hands on with engineering teams to solve complex technical challenges, building team capabilities and promoting sustainable practices. Seasoned facilitator who excels at pairing with engineers, leading technical discussions, and helping teams navigate architectural decisions through practical, hands on collaboration. Ability to identify and scale successful technical patterns while connecting technical excellence to measurable business outcomes. A track record of building and optimising scalable, high performance websites. Perks of joining us Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum of 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey. The interview journey 1st stage interview with a member of our Talent Team Introduction to loveholidays Engineering with our VP of Engineering (60 mins) Presentation/Case Study with our VP and CTO (60 mins) Technical interview with 2 of our Principal or Heads of Engineering (60 mins)

The impact you'll have: Reporting to the Head of Analytics, the Principal Analyst for Commercial Analytics will lead a high performing team in delivering analytical solutions to strategic commercial questions, analysing performance, and advising on day to day decision making. Your day-to-day: Managing a team of analysts working across multiple stakeholder groups including trading, pricing, supply, finance, product and platform teams Acting as the key analytics partner for the Commercial domain, helping loveholidays understand and optimise the levers that drive revenue, margin, demand and market performance Levelling up analytical influence on strategic and tactical decisions, leveraging data to deeply understand how to measure and optimise performance for both customers and the business Setting standards for high quality visualisations and reports (we use Looker) Partnering with stakeholders to build clear views of trading performance, pricing effectiveness, supply coverage and margin drivers, identifying where there is opportunity for optimisation Working closely with analysts, engineers, trading, supply and finance teams to ensure data products meet the needs of stakeholders and reporting Your skillset: Expert capabilities across analyst tooling - incl. SQL and experience with analytical engineering tools such as dbt Experience using a visualisation tool such as Tableau or Looker Experience leveraging AI tooling for delivery, with enthusiasm for transforming how we build and interact with data Extensive experience in commercial, trading, pricing, revenue, marketplace or supply analytics Collaborative approach and good relationship builder - with proven experience of stakeholder engagement and a reputation for strategic thinking A strong desire for agency, with the ability and desire to own projects from brief through to delivery, and proactively advise with insight Curiosity and the application of systems thinking to join the dots between customer demand, commercial performance, margin, supply performance and product experience Experience leading small to medium sized teams of analysts in a fast paced environment Desirable: Experience with a version control system such as git Experience of a programming language such as Python or R. Perks of joining us: Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers.

Loveholidays is looking for a Design System Engineer to elevate product quality and consistency across the customer experience. You will own the evolution of our design system, bridging design intent with frontend implementation, while collaborating with product designers and engineers. This role is crucial in shaping an impactful product used by millions of travelers. This is a 12-month FTC contract located in Greater London, with a focus on innovative design and engineering solutions.

Why Technology at loveholidays? At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Technology at loveholidays underpins our vision to become the global leader in packaged holidays. We drive cutting-edge innovation and technical excellence to futureproof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset. Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this. About the team: Our product teams work across the customer journey to unlock opportunities that enable commercial growth and build value for our customers. In order to maximise the impact of these teams we need to further invest in our design system to enhance its potential as a critical platform for growth. We are evolving our ways of working and investing heavily in AI. This makes it a critical period for our design system to mature into the intelligence layer we need it to be to drive quality output and outcomes, helping us realise our ambition of becoming the global leader in packaged holidays. The impact you'll have: As Design System Engineer, you'll play a pivotal role in elevating product quality and consistency across loveholidays' customer-facing experience. Working with design and tech leaders you'll own the evolution of our design system - bridging design intent and frontend implementation - while helping our teams move faster and ship more consistently, especially as AI assisted development becomes central to how we build. This is a rare opportunity to shape the visual and interactive foundation of a product used by millions of travellers, working at the intersection of design craft, frontend engineering, and developer experience. Additional Info: This role is a 12-month FTC contract. Your day-to-day: Operationalise the design system. Co lead its evolution and governance, build and maintain a robust component library in React/TypeScript, and establish clear adoption standards across product teams - enabling the operational loop between Figma, code, and multi brand delivery Help define how our design system supports AI generated frontend code (Claude Code, Cursor and similar tooling), reducing rework and improving consistency of AI output, whilst enabling innovation and experimentation at scale Bridge design and engineering, working closely with product designers and engineers to translate design decisions into reusable, production ready components Review design system features before release to ensure they meet high UX and consistency standards; make targeted visual and interaction refinements aligned with design system guidelines Improve developer experience by partnering with engineers to make the system intuitive to use, well documented, and a genuine accelerant Collaborate with design leadership, product managers, and engineering to ensure the system reflects evolving product priorities Your skillset: Proven experience building and evolving multi platform design systems (Web, iOS, Android). You are an expert in React, TypeScript, and modern CSS, with a focus on token architecture and scalable component libraries You are a true systems thinker who understands versioning, governance, and adoption strategies. You can anticipate the downstream impact of architectural choices and drive cross team consistency without relying on mandates A collaborative communicator with strong design sensibility. You don't just translate specs; you contribute to visual and interaction decisions and are equally comfortable pairing with a designer on a spec as you are reviewing an engineer's PR You use usage analytics, adoption metrics, and research to guide decisions. You take pride in writing migration guides and documentation that are easy to consume, ensuring the system remains high quality and "AI ready" for coding assistants A deep commitment to web performance. You understand how design system choices impact Core Web Vitals at scale and are driven to ensure loveholidays remains the fastest travel platform in the industry You treat accessibility as a core requirement, not a "nice to have." You ensure that our component guardrails make it easy for every engineer to build inclusive experiences that open up travel to everyone Desirable: Knowledge and understanding of the travel sector or other D2C e-commerce environments Experience building design system foundations that supports multi brand/white label architecture and internationalisation at scale The interview journey: TA screening - 30 mins 1st stage interview with the Hiring Manager - 45 mins Tech challenge - you can choose between a live and take home option Final stage - consisting of discussions around three key areas Perks of joining us: Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

Why Technology at loveholidays? At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Technology at loveholidays Technology at loveholidays underpins our vision to become the global leader in packaged holidays. We drive cutting edge innovation and technical excellence to future proof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset. Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this. About the team You will be joining our growing Conversational AI team, which sits at the heart of our ambition to deliver intelligent, seamless customer experiences at scale. The team builds and maintains the AI powered agents and tooling that power interactions across our contact centre and digital channels - increasingly leveraging agentic architectures, large language models and the latest Google Cloud AI capabilities. This is a collaborative, fast moving team where curiosity and a willingness to learn are valued as highly as technical skill. The impact you'll have Reporting to the Lead Conversational AI Engineer, you will play an important part in building and maintaining the conversational AI systems that help our customers find and manage their perfect getaway. As a level 1 engineer, you will be supported to develop your skills and grow your confidence, contributing to real solutions from day one whilst building a strong foundation in modern agentic AI technologies and engineering best practices. Your day to day Build and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to flows, fulfilment logic and agent configurations. Support the development of agentic workflows - learning how to design multi step, tool using agents that can reason and act across systems to resolve customer queries. Work with the Google Agent Development Kit (ADK) to assist in building, testing and iterating on agent capabilities under the guidance of more senior engineers. Analyse conversational data and real customer interaction patterns to understand how users engage with our agents, surfacing insights that inform improvements to the customer experience. Contribute to the testing and quality assurance of conversational flows and agentic pipelines, identifying and resolving errors or unexpected behaviour. Assist in the analysis of conversational data and performance metrics to support continuous improvement of the user experience. Collaborate with Conversation Designers, product managers and engineers to ensure technical implementations match the intended design and business goals. Participate in team ceremonies including stand ups, retrospectives and planning sessions, communicating your progress and raising blockers clearly. Stay curious about developments in agentic AI, LLMs and the broader conversational AI landscape, sharing learnings with the team through show and tells or internal channels. Your skillset We're looking for someone who brings enthusiasm, a genuine interest in conversational and agentic AI technology, and the willingness to grow. You don't need to have all the answers but you should be eager to find them. Conversational AI Core: Foundational understanding of conversational AI concepts - virtual agents (intents, entities, dialogue management, fulfillment) through to LLM driven agentic approaches. Platform Exposure: Experience building virtual agents on conversational platforms (e.g. Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, Rasa). Software Engineering: Strong programming proficiency in Python or TypeScript or other programming language, backed by solid software engineering and infrastructure development practices. Advanced LLM Orchestration: Experience designing LLM applications beyond basic APIs, including retrieval augmented generation (RAG) pipelines, orchestration logic, and tool/agent workflows. API Integration: Strong awareness of REST APIs and webhooks to effectively connect AI agents with backend systems and external tools. Cloud & DevOps Familiarity with cloud deployment environments (preferably Google Cloud Platform) and CI/CD practices for AI workflows. Desirable Experience with the Google Agent Development Kit (ADK), LangChain, or similar multi agent orchestration frameworks. Practical familiarity with vector databases, hybrid search techniques, and advanced chunking strategies for optimizing RAG systems. Knowledge of or previous experience within the travel sector or fast paced B2C e commerce environments. Familiarity with version control tools (Git) and working effectively within an agile team environment. The interview journey TA screening - 30 mins 1st stage video interview with Lead Conversational AI Engineer - 1 hour Take home engineering task Final stage with Director of Business IT & AI Operations and senior stakeholders - 1 hour Perks of joining us Company pension contributions at 5 %. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

Why Technology at loveholidays? At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Technology at loveholidays Technology at loveholidays underpins our vision to become the global leader in packaged holidays. We drive cutting edge innovation and technical excellence to future proof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset. Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this. About the team You will be joining our growing Conversational AI team, which sits at the heart of our ambition to deliver intelligent, seamless customer experiences at scale. The team builds and maintains the AI powered agents and tooling that power interactions across our contact centre and digital channels - increasingly leveraging agentic architectures, large language models and the latest Google Cloud AI capabilities. This is a collaborative, fast moving team where curiosity and a willingness to learn are valued as highly as technical skill. The impact you'll have Reporting to the Lead Conversational AI Engineer, you will play an important part in building and maintaining the conversational AI systems that help our customers find and manage their perfect getaway. As a level 1 engineer, you will be supported to develop your skills and grow your confidence, contributing to real solutions from day one whilst building a strong foundation in modern agentic AI technologies and engineering best practices. Your day to day Build and maintain conversational AI agents using Google Dialogflow CX and Vertex AI Agent Builder, contributing to flows, fulfilment logic and agent configurations. Support the development of agentic workflows - learning how to design multi step, tool using agents that can reason and act across systems to resolve customer queries. Work with the Google Agent Development Kit (ADK) to assist in building, testing and iterating on agent capabilities under the guidance of more senior engineers. Analyse conversational data and real customer interaction patterns to understand how users engage with our agents, surfacing insights that inform improvements to the customer experience. Contribute to the testing and quality assurance of conversational flows and agentic pipelines, identifying and resolving errors or unexpected behaviour. Assist in the analysis of conversational data and performance metrics to support continuous improvement of the user experience. Collaborate with Conversation Designers, product managers and engineers to ensure technical implementations match the intended design and business goals. Participate in team ceremonies including stand ups, retrospectives and planning sessions, communicating your progress and raising blockers clearly. Stay curious about developments in agentic AI, LLMs and the broader conversational AI landscape, sharing learnings with the team through show and tells or internal channels. Your skillset We're looking for someone who brings enthusiasm, a genuine interest in conversational and agentic AI technology, and the willingness to grow. You don't need to have all the answers but you should be eager to find them. Conversational AI Core: Foundational understanding of conversational AI concepts - virtual agents (intents, entities, dialogue management, fulfillment) through to LLM driven agentic approaches. Platform Exposure: Experience building virtual agents on conversational platforms (e.g. Google Dialogflow CX, Vertex AI Agent Builder, Amazon Lex, Rasa). Software Engineering: Strong programming proficiency in Python or TypeScript or other programming language, backed by solid software engineering and infrastructure development practices. Advanced LLM Orchestration: Experience designing LLM applications beyond basic APIs, including retrieval augmented generation (RAG) pipelines, orchestration logic, and tool/agent workflows. API Integration: Strong awareness of REST APIs and webhooks to effectively connect AI agents with backend systems and external tools. Cloud & DevOps Familiarity with cloud deployment environments (preferably Google Cloud Platform) and CI/CD practices for AI workflows. Desirable Experience with the Google Agent Development Kit (ADK), LangChain, or similar multi agent orchestration frameworks. Practical familiarity with vector databases, hybrid search techniques, and advanced chunking strategies for optimizing RAG systems. Knowledge of or previous experience within the travel sector or fast paced B2C e commerce environments. Familiarity with version control tools (Git) and working effectively within an agile team environment. The interview journey TA screening - 30 mins 1st stage video interview with Lead Conversational AI Engineer - 1 hour Take home engineering task Final stage with Director of Business IT & AI Operations and senior stakeholders - 1 hour Perks of joining us Company pension contributions at 5 %. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

Why Technology at loveholidays? At loveholidays - we trailblaze together. We're on a mission to open the world to everyone, giving our customers' unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers' personal holiday expert - the smart way to get away. Technology at loveholidays underpins our vision to become the global leader in packaged holidays. We drive cutting-edge innovation and technical excellence to futureproof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset. Join us to create impact for our future in an exciting new chapter, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this. The impact you'll have: Reporting to the Head of Analytics, the Principal Analyst for Customer Analytics will lead a high performing team in delivering analytical solutions to strategic customer questions, analysing performance, and advising on day to day decision making. Your day-to-day: Managing a team of analysts working across multiple stakeholder groups including product, marketing, customer operations and platform teams Acting as the key analytics partner for the Customer domain, helping loveholidays understand our customers across the full journey from consideration and booking through to pre-departure, in-holiday support and post-holiday engagement Levelling up analytical influence on strategic and tactical decisions, leveraging data to deeply understand customer behaviour, customer value, retention, satisfaction and operational experience Setting standards for high quality visualisations and reports (we use Looker) Partnering with stakeholders to build measurement frameworks that show where customers experience friction, how well we support them, and where there are opportunities to improve satisfaction, retention and repeat booking Working closely with analysts, engineers, product managers and operational teams to ensure data products meet the needs of stakeholders and reporting Your skillset: Expert capabilities across analyst tooling - incl. SQL and experience with analytical engineering tools such as dbt Experience using a visualisation tool such as Tableau or Looker Experience leveraging AI tooling for delivery, with enthusiasm for transforming how we build and interact with data Extensive experience in customer, product, marketing, lifecycle or customer operations analytics Collaborative approach and good relationship builder - with proven experience of stakeholder engagement and a reputation for strategic thinking A strong desire for agency, with the ability and desire to own projects from brief through to delivery, and proactively advise with insight Curiosity and the application of systems thinking to join the dots between customer behaviour, operational processes, commercial outcomes and product experience Experience leading small to medium sized teams of analysts in a fast paced environment Desirable: Experience with a version control system such as git Experience of a programming language such as Python or R. The interview journey: Meeting with a member of the Talent team 1st stage interview with the hiring manager Technical Interview Presentation stage - presenting back to a panel of stakeholders you would work with in the role Final interview with a senior stakeholder Perks of joining us: Company pension contributions at 5%. Individualised training budget for you to learn on the job and level yourself up. Discounted holidays for you, your family and friends. 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum. Ability to buy and sell annual leave. Cycle to work scheme, season ticket loan and eye care vouchers. At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.