fortice

Role description CIP user researchers plan, design and carry out research activities with over 2000 internal users that help us gain a deep understanding of the people that use CIP's data services. This research informs how the proposition, service, content and interaction design is shaped so that services work well for users and achieve the policy's intent. The services that we build are designed to last and to be reusable across multiple policies/user groups. Add a note on working with existing user research and take it forward. Desired behaviours Be proactive Prioritise people over processes Drive lean results (bring change gradually and continuously); understand the value Be evidence driven Advocate for doing the right thing Help others understand your work through co-participatory design, pairing, demos and documentation Make complex look and sound simple Proactive listening Be kind and convincing Knowledge & experience Experience working as a User Researcher in a fast paced commercial environment. Essential Planning research sessions and defining research roadmaps Research Operations: facilitating recruitment and incentives and advising on software and tooling when required Analysing data and communicating actionable insights to the team and stakeholders Demonstrating the value of user research: engaging sceptical clients and team members and helping immature teams to embed user research practices into their agile workflow Collaborating with multidisciplinary teams and stakeholders to set objectives and hypotheses for research Comfortable working with remote teams. Desirable Prior experience working in projects related to data-driven decision making. Skills Analysis and synthesis . You understand how to apply basic techniques for the analysis of research data and synthesis of findings. You know how to involve your team in analysis and synthesis. You can present clear findings that colleagues can understand and use. (Relevant skill level: working) Inclusive research . You understand the diversity of internal users of government services and the need to make services usable and accessible for everyone. You can work with colleagues to include many kinds of users in appropriate research activities. (Relevant skill level: working) Research skills . You understand and have experience of basic user research methods including qualitative and quantitative methods. You know when to use those methods and how to apply them correctly. You know how to involve your team in research activities. (Relevant skill level: working) Usability testing. You can define test scripts and facilitate usability tests, gather data and analyse it to create recommendations to improve user experience. Society and technology . You understand the social and technological context for government services. You can align user research activities to help your team understand changing user behaviour. (Relevant skill level: working) Strategic insight . You understand what problem the team is trying to solve. You can align user research activities to inform decision making and action. (Relevant skill level: working) Technical understanding . You have some knowledge of the technologies used to build and operate digital services. You understand the different technical roles in a digital team. (Relevant skill level: working) Agile practices . You know how to work with colleagues to plan and do continuous user research in a multidisciplinary team working on agile delivery teams. (Relevant skill level: working) User-centred: You understand and have experience of a range of user-centred practices. You are able to bring the insight from those practices to delivery teams and work with them to continuously improve the user's experience of our products and services. You understand the difference between user-centric and user-led. (Relevant skill level: working)

Senior Scala Engineer Clearance Required:SC required Duration:6 months Location: Location: Stratford, London (hybrid remote working) IR35 Status: Capgemini Mandated PAYE only Job Description: Location: Stratford, London (hybrid remote working) Context: CIP Attribute Reputation Team (Att Rep) CIP is driven by the principal need to detect and prevent fraudulent access to taxpayer data and prevent organised repayment fraud. Attribute Reputation is the process through which large amounts of data are collated from tax transactions to glean insights into common attributes. In particular, we assert their validity and derive risk scores to transactions based on whether the attributes in question, or other attributes used in combination with that attribute, have been used in historic transactions associated with past suspicious or fraudulent activity. Collaboration with other data product and Front End product teams will form the core of creating a frictionless customer experience to exploit the digital audit data that CIP holds. Insights from Attribute Reputation are crucial for HMRC services, and the team is pioneering data sharing with other government departments and local authorities. Role description As a Senior Scala Engineer in the AttRep Team you will define and shape the way we deliver the Front End Attribute Reputation services (APIs) to Digital services to provide attribute insights for fraud detection and prevention across HMRC. This work involves: Help design a future vision for our Att Rep services, including consolidation, to allow us to provide a consistent and easy to use experience for users. Consideration for delivering high-volume, high-availability and low-latency services Improvement of our existing services Reducing our maintenance efforts through incremental re-architecting - eg reducing the number of technologies that are required to support the pipeline & using managed services where appropriate. Design and develop clean functioning, testable code on the Back End, write effective APIs, develop and manage well-functioning databases and applications with security and data protection settings Collaborate with the AttRep product owner, business analyst, data engineers and the wider CIP teams to ideate software solutions Desired behaviours ? Be proactive ? Responsible and motivated self-starter ? User centric attitude ? Prioritise people over processes ? Drive lean results; understand the value of iterative delivery ? Be evidence driven ? Advocate for doing the right thing' ? Help others understand your work through co-participatory design, pairing, demos and documentation ? Make complex look and sound simple ? Be kind, creative and convincing How we work: We favour: Breaking down a high-level problem as a team upfront and delivering the core value first Delivering individual business benefits to production, rather than bundling tasks together Collaboration, communication, regular pairing and thoughtful course-correction Taking the time to write simple and easy to maintain code Willingness to make and participate in improvements for the greater good of CIP Working cross-discipline rather than adhering to tightly defined roles. Knowledge & experience Security clearance (SC-level) API design Data analysis Databases AWS suite experience Awareness of Site Reliability Engineering and support Skilled at returning services to good states in outage situations Understands the importance of testing and automation Working in a lean, agile environment Working in a you build it you run it team Experience coding in continuous integration context Skills & technologies Essential: Scala Play or other MVC/Rest API frameworks SQL AWS Suite Continuous Integration Agile methodologies Desirable: Containerisation principles/Docker Jenkins Kibana Grafana Airflow

Java Engineer Clearance Required: SC Duration: 6 months Location: Telford with 2 days/week in office IR35 Status: Mandated PAYE only Job Description: Description and Location SC Higher clearance in place preferable - will accept eligibility with all essential skills and experience. Role We are seeking a developer/tester to support and enhance Internal Applications within Tax Administration. The role focuses on maintaining live services, supporting batch processing, and delivering controlled change in a complex enterprise environment. Hybrid working team with ability to travel regularly to Telford for team collaboration. Essential Skills & Experience Experience developing and supporting Java applications. Oracle SQL skills, including writing and supporting queries. Experience using Gitlab for version control within controlled release processes. Experience working with containerised platforms, including Kubernetes . Ways of Working Delivery focused with strong ownership of live service incidents. Hands-on experience working with WebLogic application Servers. Comfortable balancing BAU support with change and continuous improvement. Collaborative, pragmatic, and able to work across complex application landscapes. Nice to Have Experience with Shell Scripting to support operational or batch activities. Build and dependency management experience using Maven . Comfortable working in Linux environments and using command line tools. Experience with manual end to end testing and documentation creation.