easyJet Airline Company PLC

easyJet Airline Company PLC is seeking a Support Technician to provide hands-on and remote technical support for airport infrastructure at Luton Airport. Your role will involve diagnosing technical glitches, supporting technology deployments, and maintaining relationships with airport stakeholders. The position operates under a hybrid working policy, requiring 40% to 60% on-site attendance. Ideal candidates will have a proven track record in aviation technology support, strong communication skills, and the ability to thrive in critical environments.

Senior Salesforce Administrator (16750) As a technology team, we are at the centre of the enormous growth ambition for easyJet holidays. There is a huge portfolio of change planned to achieve our objectives and become the leader in our industry. Within the technology team, the Platforms team has a widespread responsibility for managing and maintaining the underlying platforms and applications and delivering the changes required that will continue to contribute to the success of easyJet holidays (Reservations system, data and analytics platforms, customer platforms, comms platform). We work with Product delivery teams and directly with the easyJet holidays business functions to understand and deliver the changes required, while also ensuring that the platforms themselves are secure, performant and reliable - and have the capability to deliver our ambition of being the holidays company in Europe. Job Purpose The purpose of the Senior Salesforce Administrator role is to manage the ongoing development, maintenance and support of the Salesforce platform, which provides core CRM, case management and sales management capabilities to the easyJet holidays business. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform. The successful candidate should: Be the key contact within easyJet holidays for expert knowledge of Salesforce functions Enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority. Improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best practice solutions and managing the product roadmap Be comfortable with change management and governance, as well as communicating, prioritising, and managing all aspects of a Salesforce project Provide systems expertise to support product development / owning the implementation and ongoing support of platform changes Act as a point of escalation for resolution of complex issues in production Key Stakeholders The role will develop close working relationships with business users across the organisation, from functional users through to board level where necessary. The role will also require close collaboration with key technical stakeholders, such as Architecture, Security, Service Delivery, etc, along with maintaining a close relationship with other platform and product teams. Job Accountabilities Platform Administration Implement best practices for Salesforce configuration and management. Perform all necessary administrative tasks, such as modifying flows, page layouts, record types, assignment rules, approval processes, fields, dynamic layouts, apps, actions, custom settings, mobile administration, along with creating reports, dashboards, etc. Set up and manage sandbox environments as required. Proactive system maintenance, including security reviews, release updates, health checks. Manage data storage and other resources to ensure they are kept within limits. Maintain and update the service design package for the platform. User Management Set up and manage roles, profiles, workflows and groups within the Salesforce platform. Oversee the Joiners/Movers/Leavers process for contact centre staff. Ensure proper access controls and permissions are in place. Manage license usage to ensure it stays within limits. Monitor and improve user adoption. Change Management Configure, build, and test the Salesforce application as required. Help train users across the business, with new functionality and process changes. Complete all relevant documentation required for maintenance, training & ongoing support. Manage integrations and ensure broader technology change does not impact operations. Own the communication of any platform changes to end users and stakeholders. Track impact and value of changes against agreed KPIs. Own DevOps/release management processes. Product Management Using metrics, market trends and user feedback improve productivity of the org. Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience. Identify unused or underutilised platform features. Create a platform roadmap and define priorities, liaising with stakeholders. Work as part of wider project teams to design and deliver programme change. Prepare users and codebase for Salesforce Releases. Proactively look for ways to automate business processes and expand Salesforce functionality across the org. Reporting & Data Management Ensure data integrity and security within Salesforce databases. Build and maintain reports and dashboards to support critical business decision-making. Collaborate with data teams to support reporting requirements and data analysis. Identify trends and provide insights to improve key business metrics. Platform Support Manage and resolve tickets escalated from 1st line support. Collaborate with 3rd party support partners to address complex issues. Interact with Salesforce support to resolve platform-related problems. Drive improvements to support SLAs and processes. Provide out of hours platform support as required. Ownership & Delivery - Provides a high level of focus to deliver an excellent service to our customers. Monitors results, showing resilience to deal effectively with barriers and obstacles. Uses sound judgement to make timely decisions, when faced with incomplete information. Looks beyond the surface to identify and resolve the root cause of the problem, putting plans in place to ensure there is no recurrence. Building Relationships - Communicates effectively with others within own area, proactively sharing information with those who need to know. Establishes trust quickly by listening to others and working effectively with others within their function. Considers and uses the different views and perspectives of other people to enhance their own thinking. Builds strong working relationships with people within other teams to ensure own goals and those of others are delivered. Customer & Shareholder value - Anticipates possible risks within their own area to customers and to the business and takes action to prevent them becoming issues. Builds strong relationships with their customers by anticipating and responding to their needs. Encourages others to develop relationships with customers so that they can identify improvements within their teams to enhance customer service. Understands the key stakeholders of the business. Innovation & Change - Identifies opportunities within own area for continuously improving the way things are done, seeking to improve efficiency in everything that they do. Able to influence others to support the change by identifying the key stakeholders, explaining the rationale and the benefits of the change. Leads and supports change by explaining the need for change and understanding the impact on others. Comfortable working with high levels of ambiguity and change, and navigates a clear path through it. Key Experience Required Strong Salesforce product knowledge and at least five years of hands on Salesforce administration experience with Service Cloud/Experience Cloud Salesforce advanced administrator certification (other certifications are a bonus) Strong understanding of contact centre operations and technologies, including CCaaS solutions Background in designing complex, scalable, best practice solutions Proven experience supporting Salesforce upgrades and ensuring successful integration Proactive attitude to Salesforce enhancements with a deep knowledge of Salesforce products and their functionalities Experience in defining and executing a long term platform vision Understanding of triggers and Apex code Familiarity with data analysis and reporting tools Experience in change management and governance Excellent problem solving and troubleshooting skills Strong stakeholder management skills driving business engagement up to senior management levels Great interpersonal and communication skills demonstrating ability to communicate complex technical issues succinctly in a non technical manner Strong understanding of business priorities and decision making skills to decide what to prioritise Experience of mentoring more junior members of the team Experience of being able to manage 3rd party relationships Up to 20% bonus 25 days holiday BAYE, SAYE & Performance share schemes Life Assurance Flexible benefits package Excellent staff travel benefits Location & Hours of Work This is a full time role, based at our Luton offices, and will be 40 hours per week. Our hybrid working model allows our teams to work in a way that balances flexibility and the need for collaboration. A typical working week would see our people working from home 2 days a week. Business Area Technology - easyJet holidays

Senior Salesforce Administrator (16750) As a technology team, we are at the centre of the enormous growth ambition for easyJet holidays. There is a huge portfolio of change planned to achieve our objectives and become the leader in our industry. Within the technology team, the Platforms team has a widespread responsibility for managing and maintaining the underlying platforms and applications and delivering the changes required that will continue to contribute to the success of easyJet holidays (Reservations system, data and analytics platforms, customer platforms, comms platform). We work with Product delivery teams and directly with the easyJet holidays business functions to understand and deliver the changes required, while also ensuring that the platforms themselves are secure, performant and reliable - and have the capability to deliver our ambition of being the holidays company in Europe. Job Purpose The purpose of the Senior Salesforce Administrator role is to manage the ongoing development, maintenance and support of the Salesforce platform, which provides core CRM, case management and sales management capabilities to the easyJet holidays business. We are looking for a proactive individual who can help us continually improve and enhance our Salesforce platform. The successful candidate should: Be the key contact within easyJet holidays for expert knowledge of Salesforce functions Enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction a priority. Improve and enhance our Salesforce platform by gathering requirements and feedback, designing scalable best practice solutions and managing the product roadmap Be comfortable with change management and governance, as well as communicating, prioritising, and managing all aspects of a Salesforce project Provide systems expertise to support product development / owning the implementation and ongoing support of platform changes Act as a point of escalation for resolution of complex issues in production Key Stakeholders The role will develop close working relationships with business users across the organisation, from functional users through to board level where necessary. The role will also require close collaboration with key technical stakeholders, such as Architecture, Security, Service Delivery, etc, along with maintaining a close relationship with other platform and product teams. Job Accountabilities Platform Administration Implement best practices for Salesforce configuration and management. Perform all necessary administrative tasks, such as modifying flows, page layouts, record types, assignment rules, approval processes, fields, dynamic layouts, apps, actions, custom settings, mobile administration, along with creating reports, dashboards, etc. Set up and manage sandbox environments as required. Proactive system maintenance, including security reviews, release updates, health checks. Manage data storage and other resources to ensure they are kept within limits. Maintain and update the service design package for the platform. User Management Set up and manage roles, profiles, workflows and groups within the Salesforce platform. Oversee the Joiners/Movers/Leavers process for contact centre staff. Ensure proper access controls and permissions are in place. Manage license usage to ensure it stays within limits. Monitor and improve user adoption. Change Management Configure, build, and test the Salesforce application as required. Help train users across the business, with new functionality and process changes. Complete all relevant documentation required for maintenance, training & ongoing support. Manage integrations and ensure broader technology change does not impact operations. Own the communication of any platform changes to end users and stakeholders. Track impact and value of changes against agreed KPIs. Own DevOps/release management processes. Product Management Using metrics, market trends and user feedback improve productivity of the org. Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience. Identify unused or underutilised platform features. Create a platform roadmap and define priorities, liaising with stakeholders. Work as part of wider project teams to design and deliver programme change. Prepare users and codebase for Salesforce Releases. Proactively look for ways to automate business processes and expand Salesforce functionality across the org. Reporting & Data Management Ensure data integrity and security within Salesforce databases. Build and maintain reports and dashboards to support critical business decision-making. Collaborate with data teams to support reporting requirements and data analysis. Identify trends and provide insights to improve key business metrics. Platform Support Manage and resolve tickets escalated from 1st line support. Collaborate with 3rd party support partners to address complex issues. Interact with Salesforce support to resolve platform-related problems. Drive improvements to support SLAs and processes. Provide out of hours platform support as required. Ownership & Delivery - Provides a high level of focus to deliver an excellent service to our customers. Monitors results, showing resilience to deal effectively with barriers and obstacles. Uses sound judgement to make timely decisions, when faced with incomplete information. Looks beyond the surface to identify and resolve the root cause of the problem, putting plans in place to ensure there is no recurrence. Building Relationships - Communicates effectively with others within own area, proactively sharing information with those who need to know. Establishes trust quickly by listening to others and working effectively with others within their function. Considers and uses the different views and perspectives of other people to enhance their own thinking. Builds strong working relationships with people within other teams to ensure own goals and those of others are delivered. Customer & Shareholder value - Anticipates possible risks within their own area to customers and to the business and takes action to prevent them becoming issues. Builds strong relationships with their customers by anticipating and responding to their needs. Encourages others to develop relationships with customers so that they can identify improvements within their teams to enhance customer service. Understands the key stakeholders of the business. Innovation & Change - Identifies opportunities within own area for continuously improving the way things are done, seeking to improve efficiency in everything that they do. Able to influence others to support the change by identifying the key stakeholders, explaining the rationale and the benefits of the change. Leads and supports change by explaining the need for change and understanding the impact on others. Comfortable working with high levels of ambiguity and change, and navigates a clear path through it. Key Experience Required Strong Salesforce product knowledge and at least five years of hands on Salesforce administration experience with Service Cloud/Experience Cloud Salesforce advanced administrator certification (other certifications are a bonus) Strong understanding of contact centre operations and technologies, including CCaaS solutions Background in designing complex, scalable, best practice solutions Proven experience supporting Salesforce upgrades and ensuring successful integration Proactive attitude to Salesforce enhancements with a deep knowledge of Salesforce products and their functionalities Experience in defining and executing a long term platform vision Understanding of triggers and Apex code Familiarity with data analysis and reporting tools Experience in change management and governance Excellent problem solving and troubleshooting skills Strong stakeholder management skills driving business engagement up to senior management levels Great interpersonal and communication skills demonstrating ability to communicate complex technical issues succinctly in a non technical manner Strong understanding of business priorities and decision making skills to decide what to prioritise Experience of mentoring more junior members of the team Experience of being able to manage 3rd party relationships Up to 20% bonus 25 days holiday BAYE, SAYE & Performance share schemes Life Assurance Flexible benefits package Excellent staff travel benefits Location & Hours of Work This is a full time role, based at our Luton offices, and will be 40 hours per week. Our hybrid working model allows our teams to work in a way that balances flexibility and the need for collaboration. A typical working week would see our people working from home 2 days a week. Business Area Technology - easyJet holidays

Head of Orchestration (16916) We are seeking an experienced and inspirational Head of Orchestration to join our ITSO leadership team at easyJet. Reporting to the ITLT Lead for I&O, you will oversee and coordinate crucial IT-related activities, leading our Third Party ServiceDesk, Tech Bars, and Executive Support Services. You will drive automation, best practice, and modern ways of working, ensuring continuous improvement through proactive feedback. Key Responsibilities Lead and manage cross-functional IT management capabilities across ITSO. Oversee Third Party ServiceDesk, Tech Bars, and Executive Support Services. Prioritise automation and service improvements, reviewing and acting on feedback. Support the execution of ITSO, automation, and integration strategies. Build strong relationships with customers, anticipating and responding to their needs. Inspire, influence, and empower teams, fostering a culture of servant leadership. Drive innovation and embrace change in a dynamic environment. Manage budgeting, financial planning (including show back/chargeback models), and IT governance. Key Skills & Experience Significant and demonstrable experience in IT department leadership roles. Strong background in IT service management (ITSM) and ITIL. Proven experience in strategy, budgeting, and staffing. Excellent analytical, strategic, and conceptual thinking skills. Data savvy with strong data analysis capabilities. Effective influencing and negotiation skills in complex environments. Experience in budget planning and financial management. Ability to inspire, lead, and develop talent. Location & Hours of Work We operate a hybrid working policy of 40%-60% of the month spent with colleagues in our Luton Airport Head Office. Benefits Competitive base salary Up to 30% bonus BAYE, SAYE & Performance share schemes Flexible benefits package Excellent staff travel benefits 25 days holiday, pension scheme, life assurance, and a flexible benefits package. Discounted staff travel scheme for friends and family Annual credit for discount on easyJet holidays 'Work Away' scheme, allowing you to work abroad for 30 days a year Electric vehicle lease salary sacrifice scheme Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

easyJet Airline Company PLC is looking for a Head of Orchestration to lead their ITSO team. This role involves managing IT services, driving automation and service improvements, and managing budgets. The ideal candidate will have significant experience in IT leadership roles, strong analysis skills, and the ability to inspire teams. Benefits include a competitive salary, bonuses, flexible working hours, and excellent travel benefits for staff and their families. The position requires 40%-60% time in the Luton Airport Head Office.

Head of Orchestration (16916) We are seeking an experienced and inspirational Head of Orchestration to join our ITSO leadership team at easyJet. Reporting to the ITLT Lead for I&O, you will oversee and coordinate crucial IT-related activities, leading our Third Party ServiceDesk, Tech Bars, and Executive Support Services. You will drive automation, best practice, and modern ways of working, ensuring continuous improvement through proactive feedback. Key Responsibilities Lead and manage cross-functional IT management capabilities across ITSO. Oversee Third Party ServiceDesk, Tech Bars, and Executive Support Services. Prioritise automation and service improvements, reviewing and acting on feedback. Support the execution of ITSO, automation, and integration strategies. Build strong relationships with customers, anticipating and responding to their needs. Inspire, influence, and empower teams, fostering a culture of servant leadership. Drive innovation and embrace change in a dynamic environment. Manage budgeting, financial planning (including show back/chargeback models), and IT governance. Key Skills & Experience Significant and demonstrable experience in IT department leadership roles. Strong background in IT service management (ITSM) and ITIL. Proven experience in strategy, budgeting, and staffing. Excellent analytical, strategic, and conceptual thinking skills. Data savvy with strong data analysis capabilities. Effective influencing and negotiation skills in complex environments. Experience in budget planning and financial management. Ability to inspire, lead, and develop talent. Location & Hours of Work We operate a hybrid working policy of 40%-60% of the month spent with colleagues in our Luton Airport Head Office. Benefits Competitive base salary Up to 30% bonus BAYE, SAYE & Performance share schemes Flexible benefits package Excellent staff travel benefits 25 days holiday, pension scheme, life assurance, and a flexible benefits package. Discounted staff travel scheme for friends and family Annual credit for discount on easyJet holidays 'Work Away' scheme, allowing you to work abroad for 30 days a year Electric vehicle lease salary sacrifice scheme Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

Job Description - Attack Surface Management Analyst (17023) We are easyJet - a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you're reading this, you have probably already been an easyJet customer, and you'll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We're on a mission to make low-cost travel easy - and whatever your role here, you'll connect millions of people to what they love using Europe's best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet. Read on if you Have experience in vulnerability management, attack surface management or cybersecurity Enjoy solving complex security challenges and reducing cyber risk Thrive in a fast paced, collaborative environment Are passionate about emerging technologies and secure innovation Want to make a real impact across a large, complex digital estate The Team You'll join the Attack Surface Management (ASM) team within easyJet's Cyber Threat Exposure Management (CTEM) function. The team is focused on identifying, validating and reducing cyber exposures across cloud, on prem and third party environments. Working closely with Cyber Threat Intelligence, Advanced Threat Protection, SOC, Engineering and business teams, you'll help deliver threat led vulnerability management and measurable risk reduction across the organisation. The Role As an Attack Surface Management Analyst, you'll play a key role in helping easyJet identify and reduce cyber exposures across our technology landscape. You'll turn vulnerability and exposure data into clear, prioritised actions and work closely with stakeholders across technology and the wider business to drive remediation and reduce risk. You'll also support the development of vulnerability management capabilities in emerging technology areas, including AI enabled systems, helping ensure new technologies are deployed securely and responsibly. Key responsibilities include: Identifying, validating and assessing exposures across cloud, on prem and third party assets Triaging vulnerabilities and prioritising remediation based on threat, exploitability and business impact Partnering with IT, Engineering and business teams to drive remediation through to resolution Tracking remediation activity and helping remove blockers to progress Supporting analysis of recurring vulnerabilities and exposure trends to reduce repeat issues Helping improve secure build and deployment practices across the software development lifecycle Supporting the identification and management of vulnerabilities within AI enabled systems and supporting pipelines Assisting with vulnerability disclosure programme submissions and remediation workflows Producing clear reporting and dashboards on vulnerability trends and remediation progress Supporting the effective use and optimisation of vulnerability management and CNAPP tooling Collaborating across Cyber Threat Exposure Management teams to strengthen detection and response capabilities Requirements of the Role What we're looking for Understanding of cloud environments including AWS, Azure and GCP, and associated security risks Knowledge of common security exposures such as misconfiguration, identity risk, secrets exposure and API security Familiarity with vulnerability management tooling and/or CNAPP platforms Strong analytical, communication and problem solving skills Understanding of vulnerability scoring, prioritisation and remediation processes Ability to build strong working relationships across multidisciplinary teams A proactive mindset and confidence working in a dynamic environment Desirable experience Experience within vulnerability management, attack surface management or a related cybersecurity field Knowledge of frameworks such as MITRE ATT&CK and Cyber Kill Chain Awareness of security and compliance standards such as PCI DSS Relevant security certifications including GIAC, AWS or CompTIA Experience with application security testing tools such as SAST or DAST What you'll get in return Up to 20% bonus 25 days holiday BAYE, SAYE and Performance Share schemes PMI Life assurance Flexible benefits package Excellent staff travel benefits Practicalities This is a full time position. We support hybrid working and spend time together as a team in our Luton HQ offices. Reasonable adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

Job Description - Attack Surface Management Analyst (17023) We are easyJet - a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you're reading this, you have probably already been an easyJet customer, and you'll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We're on a mission to make low-cost travel easy - and whatever your role here, you'll connect millions of people to what they love using Europe's best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet. Read on if you Have experience in vulnerability management, attack surface management or cybersecurity Enjoy solving complex security challenges and reducing cyber risk Thrive in a fast paced, collaborative environment Are passionate about emerging technologies and secure innovation Want to make a real impact across a large, complex digital estate The Team You'll join the Attack Surface Management (ASM) team within easyJet's Cyber Threat Exposure Management (CTEM) function. The team is focused on identifying, validating and reducing cyber exposures across cloud, on prem and third party environments. Working closely with Cyber Threat Intelligence, Advanced Threat Protection, SOC, Engineering and business teams, you'll help deliver threat led vulnerability management and measurable risk reduction across the organisation. The Role As an Attack Surface Management Analyst, you'll play a key role in helping easyJet identify and reduce cyber exposures across our technology landscape. You'll turn vulnerability and exposure data into clear, prioritised actions and work closely with stakeholders across technology and the wider business to drive remediation and reduce risk. You'll also support the development of vulnerability management capabilities in emerging technology areas, including AI enabled systems, helping ensure new technologies are deployed securely and responsibly. Key responsibilities include: Identifying, validating and assessing exposures across cloud, on prem and third party assets Triaging vulnerabilities and prioritising remediation based on threat, exploitability and business impact Partnering with IT, Engineering and business teams to drive remediation through to resolution Tracking remediation activity and helping remove blockers to progress Supporting analysis of recurring vulnerabilities and exposure trends to reduce repeat issues Helping improve secure build and deployment practices across the software development lifecycle Supporting the identification and management of vulnerabilities within AI enabled systems and supporting pipelines Assisting with vulnerability disclosure programme submissions and remediation workflows Producing clear reporting and dashboards on vulnerability trends and remediation progress Supporting the effective use and optimisation of vulnerability management and CNAPP tooling Collaborating across Cyber Threat Exposure Management teams to strengthen detection and response capabilities Requirements of the Role What we're looking for Understanding of cloud environments including AWS, Azure and GCP, and associated security risks Knowledge of common security exposures such as misconfiguration, identity risk, secrets exposure and API security Familiarity with vulnerability management tooling and/or CNAPP platforms Strong analytical, communication and problem solving skills Understanding of vulnerability scoring, prioritisation and remediation processes Ability to build strong working relationships across multidisciplinary teams A proactive mindset and confidence working in a dynamic environment Desirable experience Experience within vulnerability management, attack surface management or a related cybersecurity field Knowledge of frameworks such as MITRE ATT&CK and Cyber Kill Chain Awareness of security and compliance standards such as PCI DSS Relevant security certifications including GIAC, AWS or CompTIA Experience with application security testing tools such as SAST or DAST What you'll get in return Up to 20% bonus 25 days holiday BAYE, SAYE and Performance Share schemes PMI Life assurance Flexible benefits package Excellent staff travel benefits Practicalities This is a full time position. We support hybrid working and spend time together as a team in our Luton HQ offices. Reasonable adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

easyJet Airline Company PLC is looking for a strategic Experimentation Lead to develop and manage a multidisciplinary experimentation function. In this role, you will define the experimentation strategy and leverage new technologies to enhance growth. Applicants should have significant experience in CRO functions, strong statistical knowledge, and the ability to lead high-performing teams. Benefits include a competitive bonus and excellent staff travel perks.

Lead Data Engineer (16877) Job Purpose This is a senior technical and leadership position, ideal for candidates with strong experience in cloud-based data engineering, team management, and a passion for innovation. The role offers significant responsibility, opportunities for professional growth, and a comprehensive benefits package within a leading European airline. Job Accountabilities Lead technical design, delivery, and implementation of data solutions within easyJet's IT estate. Manage and develop a team of Data Engineers and Analytics Engineers. Champion distributed data platforms and drive adoption of data products. Collaborate with cross-functional teams and stakeholders to deliver enterprise-level data solutions. Identify and champion new technologies and methods in data engineering. Ensure solutions meet technical standards and business requirements. Deputise for the Data Engineering technology manager as needed. Required skills include leadership, team management, technical expertise in cloud and big data, and strong communication. Desirable experience includes airline industry knowledge, AI solution adoption, and cloud-based OLAP. Key Skills & Behaviours Effective team management (onshore and offshore). Support for agile delivery and project estimation. Clear communication with technical and non-technical audiences. Complex problem-solving and process-driven approach. Passion for technology and hands on learning. Technical Skills Required Strong understanding of data concepts, modelling, and warehousing. Experience with cloud-based, big data distributed systems. Proficiency in Python, software development, and release engineering (TDD, CI/CD). Experience with Apache Spark or similar frameworks. Familiarity with cloud-based big data technologies (e.g., HDFS, Spark, Kafka, Delta, Hive). Experience with enterprise scheduling tools (e.g., Airflow). Linux and containerisation experience. Understanding of data management, security, and privacy (e.g., GDPR). Airline industry experience. Experience with AI solution adoption and regulatory/data privacy in data lakes. Cloud-based OLAP and infra as code (e.g., Terraform). Experience with modern lakehouse platforms (e.g., Databricks, Snowflake). Solution architecture background and data lake migrations. Familiarity with data science and analytics tooling (e.g., MLFlow, Tableau, Power BI). Location & Hours of Work We operate a hybrid working policy of 40-60% of the month spent with colleagues. Benefits We offer: Competitive base salary 25 days holiday, pension scheme, life assurance, and a flexible benefits package. Discounted staff travel scheme for friends and family Annual credit for discount on easyJet holidays 'Work Away' scheme, allowing you to work abroad for 30 days a year Electric vehicle lease salary sacrifice scheme Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

easyJet Airline Company PLC is seeking a Platform Lead - Hosting to manage their internal developer platform. This role includes leading cross-functional teams and owning cloud strategies to ensure developer satisfaction. The company promotes a hybrid working model and offers competitive benefits such as 25 days holiday, pension schemes, and discounted staff travel. Ideal candidates will have significant experience in platform leadership, product discovery and cloud foundations, fostering an inclusive workplace culture.

Job Description - Platform Lead - Hosting (16944) We are easyJet - a FTSE-250 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you're reading this, you have probably already been an easyJet customer, and you'll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We're on a mission to make low-cost travel easy - and whatever your role here, you'll connect millions of people to what they love using Europe's best airline network, great value fares, and friendly service. What makes us easyJet? Our Promise Behaviours - we are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easyJet. Team The ITSO (IT Services and Airline Operations) organisation manages and is accountable for the rapid delivery of the trustworthy, scalable, and efficient IT infrastructure services needed to support the technology critical for easyJet's future growth plans and ambitions. I&O Platforms are part of the ITSO organisation and form the backbone of easyJet's technology capabilities. They underpin nearly everything we do at easyJet - from providing transparency on the state of our technology services to ensuring efficient and secure hosting of our data. Effective I&O Platforms are critical to enabling our future growth aspirations and our ambition to become Europe's most loved airline. This is the person we're looking for You think in products, not projects and You've built platforms that engineers choose to use. You measure success in adoption rates and developer satisfaction - not just uptime. And you can translate complex infrastructure trade-offs into decisions that land with senior leaders. What you'll be doing As Platform Lead - Hosting, you'll own our internal developer platform - the cloud foundations, golden paths and self-service capabilities that hundreds of easyJet engineers depend on every day. You'll run it like a product: a clear vision, a prioritised backlog, continuous discovery with your users, and measurable outcomes. Not a ticket queue. Not a service desk. A product team. Concretely, that means Owning our multi-cloud Landing Zone strategy (AWS, Azure, GCP) - account design, network patterns, identity, policy-as-code, security baselines Building "golden paths" that make the secure, compliant route the easiest one. Driving adoption through great experience, not mandates Leading a cross-functional team with real ownership and a culture of enablement Reporting progress, risks and value to senior leadership - clearly and confidently Requirements of the Role You'll thrive here if you Have led a platform, SRE or internal developer platform function with measurable outcomes to show for it Run proper product discovery - you know what a good problem statement looks like and how to prioritise without building everything Are genuinely comfortable in cloud foundations: Landing Zones, IaC, guardrails, policy-as-code Bridge engineering, security, architecture and leadership without losing any of them Treat agile as a mindset, not a ceremony Are hands on enough to earn engineer credibility and strategic enough to influence at director level Benefits At easyJet, we pride ourselves on a vibrant and inclusive workplace culture that supports and rewards innovation and excellence. We offer Competitive base salary 25 days holiday, pension scheme, life assurance, and a flexible benefits package. Discounted staff travel scheme for friends and family Annual credit for discount on easyJet holidays 'Work Away' scheme, allowing you to work abroad for 30 days a year Electric vehicle lease salary sacrifice scheme Location & Hours of Work We operate a hybrid working policy of 40%-60% of the month spent with colleagues. Reasonable Adjustments At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at . We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

easyJet Airline Company PLC in Luton is looking for an Agile Delivery Manager to facilitate agile delivery frameworks and enhance collaboration across teams. The successful candidate will have extensive experience in delivering app or web releases using agile methodologies. This position offers excellent benefits such as up to a 20% bonus, 25 days holiday, and flexible benefits packages, along with life assurance and superior staff travel perks.

easyJet Airline Company PLC in Luton is looking for an Agile Delivery Manager to facilitate agile delivery frameworks and enhance collaboration across teams. The successful candidate will have extensive experience in delivering app or web releases using agile methodologies. This position offers excellent benefits such as up to a 20% bonus, 25 days holiday, and flexible benefits packages, along with life assurance and superior staff travel perks.

A leading European airline is seeking a Senior Data Engineer to lead data solutions and manage a team of engineers. The ideal candidate should have strong cloud-based data engineering expertise, team management skills, and a background in the airline industry. The role supports a hybrid working model with numerous benefits such as competitive salary, holiday allowances, and a flexible benefits package, including staff travel discounts and the ability to work abroad for a month each year.

Agile Delivery Manager (17010) We're Europe's leading airline - with a network of over 1000 routes across 35 countries. We lead the industry in data, digital, web, engineering, and operational innovations, to make travel easier and great value for our customers. We have also been named Britain's Most Admired Company of 2020 in the transport sector, retaining the leading position for a second year running. We support. We empower. We excite. And we do it our way. We're uniquely different. We're easyJet. What you'll be doing Facilitate agile delivery frameworks across teams, enhancing collaboration and efficiency in feature development and system integrations. Serve as the primary liaison for programme/project managers, product owners and delivery partners. Lead service management activities, focusing on the design and transition of new services to ensure smooth operations and customer satisfaction. Drive the demand planning process, balancing workload with team capacity and capabilities, while prioritising agile practices. Identify and mitigate conflicts and dependencies across initiatives, collaborating with Technology Managers and Product Managers to ensure risks are managed and resolutions are proactive. Drive ways of working improvements across both martech squads and between other key teams in the martech space to improve efficient delivery. Uphold design, quality, and security governance within Technical Architecture, ensuring solutions are robust, secure, and performant. Champion the end-to-end delivery of features into production, balancing agility with quality assurance. Promote compliance with info security standards and maintain risk registers. Advocate for continuous process improvements and maintain high standards of delivery and technical documentation. Foster strong relationships across teams to support effective communication and recognition of achievements. Empower teams to self organise and champion agile methodologies to enhance performance and innovation. Liaise with support teams and facilitate fixes and incident escalation and resolution via the martech development teams when required. Requirements of the Role What you'll bring to the team Extensive experience in delivering app or web releases in a high transaction environment using agile methodologies. Skilled in leading multidisciplinary teams, both onsite and remotely, fostering a collaborative and agile working environment. Strong stakeholder management abilities, capable of influencing and managing expectations within a matrix organisation. Proficient in vendor management, with a proven track record of managing external partners and offshore teams. Innovative problem solving skills, with a practical and pragmatic approach. A proactive team player who champions agile practices and continuous improvement across all operational levels. Knowledge and experience of working with martech and/or customer data systems (CDP, CEP, CMP etc.) What we can offer you Up to 20% bonus 25 days holiday BAYE, SAYE & Performance share schemes Life Assurance Flexible benefits package Excellent staff travel benefits

A leading low-cost airline is looking for a Principal Software Engineer to lead the technical strategy and architecture within their Customer Service team. This role involves ensuring high-performance, scalable software systems, collaborating closely with Product Managers, and mentoring junior engineers. Candidates should have extensive cloud experience, particularly AWS, and strong knowledge of CI/CD practices. The position offers an attractive benefits package and opportunities for professional growth.

Agile Delivery Manager (17010) We're Europe's leading airline - with a network of over 1000 routes across 35 countries. We lead the industry in data, digital, web, engineering, and operational innovations, to make travel easier and great value for our customers. We have also been named Britain's Most Admired Company of 2020 in the transport sector, retaining the leading position for a second year running. We support. We empower. We excite. And we do it our way. We're uniquely different. We're easyJet. What you'll be doing Facilitate agile delivery frameworks across teams, enhancing collaboration and efficiency in feature development and system integrations. Serve as the primary liaison for programme/project managers, product owners and delivery partners. Lead service management activities, focusing on the design and transition of new services to ensure smooth operations and customer satisfaction. Drive the demand planning process, balancing workload with team capacity and capabilities, while prioritising agile practices. Identify and mitigate conflicts and dependencies across initiatives, collaborating with Technology Managers and Product Managers to ensure risks are managed and resolutions are proactive. Drive ways of working improvements across both martech squads and between other key teams in the martech space to improve efficient delivery. Uphold design, quality, and security governance within Technical Architecture, ensuring solutions are robust, secure, and performant. Champion the end-to-end delivery of features into production, balancing agility with quality assurance. Promote compliance with info security standards and maintain risk registers. Advocate for continuous process improvements and maintain high standards of delivery and technical documentation. Foster strong relationships across teams to support effective communication and recognition of achievements. Empower teams to self organise and champion agile methodologies to enhance performance and innovation. Liaise with support teams and facilitate fixes and incident escalation and resolution via the martech development teams when required. Requirements of the Role What you'll bring to the team Extensive experience in delivering app or web releases in a high transaction environment using agile methodologies. Skilled in leading multidisciplinary teams, both onsite and remotely, fostering a collaborative and agile working environment. Strong stakeholder management abilities, capable of influencing and managing expectations within a matrix organisation. Proficient in vendor management, with a proven track record of managing external partners and offshore teams. Innovative problem solving skills, with a practical and pragmatic approach. A proactive team player who champions agile practices and continuous improvement across all operational levels. Knowledge and experience of working with martech and/or customer data systems (CDP, CEP, CMP etc.) What we can offer you Up to 20% bonus 25 days holiday BAYE, SAYE & Performance share schemes Life Assurance Flexible benefits package Excellent staff travel benefits

A leading low-cost airline is looking for a Principal Software Engineer to lead the technical strategy and architecture within their Customer Service team. This role involves ensuring high-performance, scalable software systems, collaborating closely with Product Managers, and mentoring junior engineers. Candidates should have extensive cloud experience, particularly AWS, and strong knowledge of CI/CD practices. The position offers an attractive benefits package and opportunities for professional growth.

Job Description - Principal Software Engineer - Customer Service (16759) Job Description Principal Software Engineer - Customer Service ( 16759 ) Description We are easyJet - a FTSE-100 listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you're reading this, you have probably already been an easyJet customer, and you'll know that there is no more iconic (or Orange!) travel brand in Europe. We fly more than 1,207 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We're on a mission to make low-cost travel easy - and whatever your role here, you'll connect millions of people to what they love using Europe's best airline network, great value fares, and friendly service. easyJet is evolving its digital commerce platforms, building scalable, resilient, and innovative foundations that enable seamless customer experiences across web, mobile, and connected channels. As a Principal Software Engineer within the eCommerce Platform Delivery team, you will provide leadership and technical stewardship across multiple squads within the Customer Service Mission. You will be responsible for the overall design and accountable for upholding engineering standards, ensuring the delivery of robust, secure, scalable, and high-performance systems. Your role will involve guiding teams towards technical excellence, fostering a culture of continuous improvement, and driving high performance across all aspects of software development. Working closely with Product Managers, Agile Delivery Managers, Enterprise Architects, and the Chapter Lead for Software Engineering, you will ensure engineering standards are upheld, guide complex technical solutions, and align strategy, approach, and principles across the Mission. By championing best practices, modern architectures, and innovation, you will accelerate the delivery of customer-facing features, improve platform resilience, and ensure the platform remains robust, scalable, and future-ready. What you'll be doing Own the Mission technical vision, strategy, and roadmap, ensuring alignment with business objectives and platform standards Take accountability for the technical delivery and execution of the technical vision and strategy across multiple squads within a Mission, ensuring alignment with objectives and platform standards Work in partnership with Product Managers to define outcomes and priorities for squads, while maintaining platform integrity and architectural excellence Lead the design, architecture, and development of scalable, reliable, and high-performance software systems, including system design, technology selection, and overall architecture Collaborate closely with Agile Delivery Managers, Lead Software Engineers, QE Leads, and Senior Technology Managers to align technical direction, project scope, and roadmaps with Mission objectives Own the delivery of key product features, ensuring they meet performance, security, and scalability requirements Ensure the quality of code delivered across squads, ensuring adherence to best practices and engineering standards Actively contribute to and lead code reviews, providing constructive feedback to continuously improve code quality and team capability Utilise metrics and feedback loops to monitor team performance, identify areas for improvement, and drive the continuous development of high-performing engineering teams Mentor and provide guidance to junior and mid-level engineers, fostering a culture of continuous learning and improvement Stay informed of industry trends, emerging technologies, and methodologies, applying insights to improve software development practices and platform capabilities Advocate for platform reuse and best practices across the organisation to accelerate delivery of customer-facing features Requirements of the Role What you'll bring to the team Ability to link technical strategy and architectural decisions to measurable outcomes, including feature performance, platform reliability, and customer impact Experience using measures such as DORA metrics, release frequency, incident response, and system recovery to drive delivery improvements Proven expertise in cloud and commerce technologies, including AWS, APIs, mobile platforms and front-end frameworks Extensive experience in observability, leveraging tools for monitoring metrics, telemetry, alerts, and logs to ensure system reliability and performance Proven ability to embed robust security and compliance controls by working closely with Security Architects and InfoSec teams, ensuring alignment with organisational standards and regulatory requirements Strong experience in CI/CD, automated testing, and DevSecOps practices to ensure high-quality software releases Ability to coordinate multiple squads, manage dependencies, and align delivery across Missions Experience within large-scale eCommerce or high-transaction technology environments is advantageous Strong understanding of CRM and omnichannel customer service platforms, including chatbots and case management tools Experience with Microsoft Dynamics 365 Customer Service, including configuration, customisation and integration Expertise in cloud platforms (including AWS), with a strong understanding of cloud well-architected pillars such as security, reliability, performance efficiency, cost optimisation, and operational excellence Deep knowledge of modern design patterns and architectures, including APIs, event-driven architectures (EDA), microapps, front-end frameworks, and app technologies, with experience applying these in eCommerce environments Deep knowledge of databases, data modelling, and performance optimisation Solid understanding of software development methodologies and practical experience leading delivery in Agile frameworks such as Scrum, SAFe, and DevSecOps What we can offer you Up to 20% bonus 25 days holiday BAYE, SAYE & Performance share schemes Life Assurance Flexible benefits package Excellent staff travel benefits