Northumbria University is seeking an enthusiastic Full Stack Developer for a hands-on technical role focused on developing the Ember virtual assistant and other applications. This hybrid position requires collaboration within a technology team to create scalable solutions across Microsoft services. The ideal candidate should be capable of both front-end and back-end development while enhancing user experiences through AI integrations. Benefits include ongoing professional development, a collaborative environment, and exposure to modern engineering practices.
16/06/2026
Full time
Northumbria University is seeking an enthusiastic Full Stack Developer for a hands-on technical role focused on developing the Ember virtual assistant and other applications. This hybrid position requires collaboration within a technology team to create scalable solutions across Microsoft services. The ideal candidate should be capable of both front-end and back-end development while enhancing user experiences through AI integrations. Benefits include ongoing professional development, a collaborative environment, and exposure to modern engineering practices.
We are looking for an enthusiastic Full Stack Developer to join us. This is a fantastic opportunity to play a hands on technical role in developing Ember and the wider applications, integrations and digital services that support a modern, high performing service operation. Working as part of a multidisciplinary technology team, you will design, build and maintain scalable front end and back end solutions across the Microsoft ecosystem and third party platforms. You will work with technologies including Azure, Microsoft AI, OpenAI, Microsoft 365, Dynamics 365, the Power Platform and RESTful integrations, helping us improve efficiency, reliability and customer experience as the service continues to grow. This is a hybrid role, with regular time spent on campus at Northumbria University in Newcastle upon Tyne. What you'll do As Full Stack Developer, you will help develop and maintain the applications and integrations that underpin the NUDSL service for internal and external users, with a particular focus on the continued development of Ember. Your day to day will include: Developing and maintaining full stack applications that support NUDSL services for internal and external users. Building, extending and improving Ember, our sector leading AI virtual assistant. Developing new AI enabled features, workflows and integrations that improve how students and staff access support. Designing secure, scalable integrations across Microsoft 365, Dynamics 365, Azure services and third party platforms. Delivering reliable data exchange with identity, access and service management platforms. Supporting AI and automation initiatives by prototyping and delivering new functionality. Translating business requirements into practical technical designs and working software. Applying modern engineering practices including Git source control, automated testing and cloud first development. Participating in planning, stand ups, code reviews and retrospectives. Working closely with technical colleagues, operational teams and non technical stakeholders to deliver high quality solutions. We're looking for someone who can bring: Experience in higher education, managed service environments, AI projects, virtual assistants or automation projects would be beneficial, but is not essential. Benefits A hands on technical role in the largest shared service in higher education. The opportunity to develop and enhance a sector leading AI virtual assistant. The chance to work across Microsoft cloud, OpenAI, automation and integration technologies. A varied role covering application development, APIs, cloud services, AI enabled tools and business systems. The opportunity to help shape platforms such as Ember, CRM tools and service technologies. A supportive, inclusive and collaborative working environment. Training and ongoing professional development. Exposure to modern engineering practices and cloud first development. Job Info Job Identification 4107 Job Category Partner Posting Date 06/12/2026, 09:02 AM Locations Newcastle City Campus, United Kingdom Apply Before 07/05/2026, 10:59 PM Job Shift Office Hours Monday to Friday Full Time, Part Time or Part Year Full Time
16/06/2026
Full time
We are looking for an enthusiastic Full Stack Developer to join us. This is a fantastic opportunity to play a hands on technical role in developing Ember and the wider applications, integrations and digital services that support a modern, high performing service operation. Working as part of a multidisciplinary technology team, you will design, build and maintain scalable front end and back end solutions across the Microsoft ecosystem and third party platforms. You will work with technologies including Azure, Microsoft AI, OpenAI, Microsoft 365, Dynamics 365, the Power Platform and RESTful integrations, helping us improve efficiency, reliability and customer experience as the service continues to grow. This is a hybrid role, with regular time spent on campus at Northumbria University in Newcastle upon Tyne. What you'll do As Full Stack Developer, you will help develop and maintain the applications and integrations that underpin the NUDSL service for internal and external users, with a particular focus on the continued development of Ember. Your day to day will include: Developing and maintaining full stack applications that support NUDSL services for internal and external users. Building, extending and improving Ember, our sector leading AI virtual assistant. Developing new AI enabled features, workflows and integrations that improve how students and staff access support. Designing secure, scalable integrations across Microsoft 365, Dynamics 365, Azure services and third party platforms. Delivering reliable data exchange with identity, access and service management platforms. Supporting AI and automation initiatives by prototyping and delivering new functionality. Translating business requirements into practical technical designs and working software. Applying modern engineering practices including Git source control, automated testing and cloud first development. Participating in planning, stand ups, code reviews and retrospectives. Working closely with technical colleagues, operational teams and non technical stakeholders to deliver high quality solutions. We're looking for someone who can bring: Experience in higher education, managed service environments, AI projects, virtual assistants or automation projects would be beneficial, but is not essential. Benefits A hands on technical role in the largest shared service in higher education. The opportunity to develop and enhance a sector leading AI virtual assistant. The chance to work across Microsoft cloud, OpenAI, automation and integration technologies. A varied role covering application development, APIs, cloud services, AI enabled tools and business systems. The opportunity to help shape platforms such as Ember, CRM tools and service technologies. A supportive, inclusive and collaborative working environment. Training and ongoing professional development. Exposure to modern engineering practices and cloud first development. Job Info Job Identification 4107 Job Category Partner Posting Date 06/12/2026, 09:02 AM Locations Newcastle City Campus, United Kingdom Apply Before 07/05/2026, 10:59 PM Job Shift Office Hours Monday to Friday Full Time, Part Time or Part Year Full Time
What you'll do As Service Manager, you will lead the day to day running and performance of our live service desk. You will provide operational control across the service, working through Team Leads to ensure clear standards, strong performance and a consistently positive customer experience. You will use data and insight to understand demand, monitor performance, identify risks and turn reporting into practical action. You will also drive continuous improvement, finding opportunities to simplify processes, reduce manual effort and make better use of technology, automation and AI. Lead the day to day operation of the live service desk, ensuring services remain stable, responsive and aligned to agreed standards. Take ownership of service performance, including service levels, queue health, workload management, quality and customer experience. Set and maintain clear service standards, KPIs, reporting routines and performance reviews. Work with colleagues to improve processes and make better use of tools, automation and AI. About you You will bring a strong operational background and enjoy bringing focus, structure and momentum to a busy service environment. You may already be managing a service desk, customer support operation, contact centre or live service team, and you will understand what it takes to deliver consistently when demand, priorities and customer expectations are moving quickly. You will be confident using data to understand performance, identify trends and make informed decisions. This role will suit someone who can turn reporting and analysis into clear management action, whether that means spotting demand patterns, strengthening quality or identifying opportunities to reduce avoidable effort. A strong operational management background, ideally within a service desk, customer support, contact centre or live service environment. Confidence using data analysis to understand service performance, spot risks and drive improvement. A good understanding of KPIs, service standards, reporting, quality assurance and continuous improvement. Confidence managing through Team Leads, with clear direction, support and accountability. Experience of workforce planning, demand management or resource planning. An interest in how technology, automation and AI can support better service delivery, scalability and customer experience. Why join us This is a chance to make a real impact in a visible leadership role at an important stage of our growth. You will help shape how performance is managed, how teams are supported and how customers experience the service. Your work will contribute to a more consistent, resilient and forward thinking operation, supporting university communities across higher education. A key leadership role in the largest shared service in higher education. The chance to shape a modern service operation combining people, technology and AI. A varied role where your decisions and improvements will have a visible impact. A supportive, inclusive and collaborative working environment. Training and ongoing professional development. Please note applications must have the right to work in the UK. We cannot offer visa sponsorship for this role.
16/06/2026
Full time
What you'll do As Service Manager, you will lead the day to day running and performance of our live service desk. You will provide operational control across the service, working through Team Leads to ensure clear standards, strong performance and a consistently positive customer experience. You will use data and insight to understand demand, monitor performance, identify risks and turn reporting into practical action. You will also drive continuous improvement, finding opportunities to simplify processes, reduce manual effort and make better use of technology, automation and AI. Lead the day to day operation of the live service desk, ensuring services remain stable, responsive and aligned to agreed standards. Take ownership of service performance, including service levels, queue health, workload management, quality and customer experience. Set and maintain clear service standards, KPIs, reporting routines and performance reviews. Work with colleagues to improve processes and make better use of tools, automation and AI. About you You will bring a strong operational background and enjoy bringing focus, structure and momentum to a busy service environment. You may already be managing a service desk, customer support operation, contact centre or live service team, and you will understand what it takes to deliver consistently when demand, priorities and customer expectations are moving quickly. You will be confident using data to understand performance, identify trends and make informed decisions. This role will suit someone who can turn reporting and analysis into clear management action, whether that means spotting demand patterns, strengthening quality or identifying opportunities to reduce avoidable effort. A strong operational management background, ideally within a service desk, customer support, contact centre or live service environment. Confidence using data analysis to understand service performance, spot risks and drive improvement. A good understanding of KPIs, service standards, reporting, quality assurance and continuous improvement. Confidence managing through Team Leads, with clear direction, support and accountability. Experience of workforce planning, demand management or resource planning. An interest in how technology, automation and AI can support better service delivery, scalability and customer experience. Why join us This is a chance to make a real impact in a visible leadership role at an important stage of our growth. You will help shape how performance is managed, how teams are supported and how customers experience the service. Your work will contribute to a more consistent, resilient and forward thinking operation, supporting university communities across higher education. A key leadership role in the largest shared service in higher education. The chance to shape a modern service operation combining people, technology and AI. A varied role where your decisions and improvements will have a visible impact. A supportive, inclusive and collaborative working environment. Training and ongoing professional development. Please note applications must have the right to work in the UK. We cannot offer visa sponsorship for this role.
Northumbria University in Newcastle upon Tyne seeks a Service Manager to lead operations at the service desk. Your primary responsibility will be to ensure the service remains stable and responsive, providing exceptional customer experiences. The ideal candidate will possess strong operational management skills, confidence in data analysis, and expertise in managing KPIs and service standards. This leadership role contributes to shaping a modern service operation integrating people, technology, and AI.
15/06/2026
Full time
Northumbria University in Newcastle upon Tyne seeks a Service Manager to lead operations at the service desk. Your primary responsibility will be to ensure the service remains stable and responsive, providing exceptional customer experiences. The ideal candidate will possess strong operational management skills, confidence in data analysis, and expertise in managing KPIs and service standards. This leadership role contributes to shaping a modern service operation integrating people, technology, and AI.
