WILDFOWL AND WETLANDS TRUST

Assistant IT Support Technician Slimbridge Wetland Centre, HQ, with the opportunity for some hybrid working.37.5 hours per week£22,015 to £24,015 per annum, dependent on experienceIf you enjoy technology and have a passion for problem solving, we would love to hear from you. This is a great opportunity to join our IT team, helping to provide support to users across our locations. This role will receive support and ongoing guidance from across the team to build on your experience so a keenness to learn and develop your skills is key. The Role As an Assistant IT Support Technician, you will:- Assist in ensuring speedy resolution of 1st line Help Desk queries and change requests- Provide IT related support to the WWT end-user community.- Play a key role in processing, configuring and issuing new PCs, laptops and associated peripherals to WWT requirements.- Troubleshoot PCs, laptops and associated peripherals and escalate to senior IT staff and / or 3rd party support where appropriate.- Perform common user account administration including creating / removing user accounts and managing permissions. - Keep updated relevant IT documentation.- Assist other members of the IT team in their daily activities and IT projects. About You You will ideally have experience of supporting a wide range of end users in a Microsoft network. You should be confident in supporting Windows 10 and Office 16 and experience in supporting Office 365 would be an advantage. You must be confident in configuring and maintaining PCs, laptops and associated peripherals, together with a good understanding of basic LAN and WAN network support techniques. You will also possess strong communication skills and be able to assist a wide range of users, often remotely, in a professional and polite manner. For this role we can offer flexibility around working from home. It is expected the role could work from home up to 2 days a week once the induction period is completed. If this is of interested, then we are happy to discuss this at interview stage. About Us The Wildfowl & Wetlands Trust (WWT) is a conservation charity that protects wetlands for wildlife and people. We conserve, restore and create wetlands. We are pioneers in saving wetland wildlife, both in the UK and around the world. At our 10 UK sites around a million visitors a year engage with wetland nature. We work internationally in key global wetland areas, balancing conservation with sustainable livelihoods and influencing national and international conservation policies.In return for your hard work and dedication you'll enjoy a wide range of benefits including:- 25 days' annual leave plus bank holidays increasing to 30 days after 5 years' service- Contributory pension scheme (conditions apply)- Life assurance - Free parking and secure bike storage areas- Cycle to work scheme- Free entry to all our centres Closing date : 25th September 2022 Interview date : Monday 3rd October onsite at Slimbridge, HQ WWT is an equal opportunities employer, and all applications will be considered solely on merit. Registered Charity Number England & Wales, no and Scotland, no SC039410 To apply as an Assistant IT Support Technician, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.