Bookmark Reading Charity

As an Impact and Data Analyst, you will play a crucial role in supporting our data management and analysis. In this role, you will be responsible for ensuring the accuracy and integrity of our data, as well as extracting valuable insights to inform decision-making and drive organisational growth. The successful candidate will work alongside our Graduate Trainee Accountant, within our operations department, led by our Chief Finance & Operations Officer. Title : Impact and Data Analyst Department : Operations Reports to : Chief Finance and Operations Officer Role type : Permanent, full-time Working pattern : Two days a week in the Bookmark offices. Salary : £34,000 to £38,000 Key Outcomes You'll be the go-to person for all things data. You'll transform our raw data into powerful insights that help us prove our impact and make smarter decisions which means more children in our partner schools will be reading. You'll help us tell our story with numbers. You'll develop and produce compelling reports and dashboards that demonstrate our success to colleagues, advisory boards and funders. You ll work alongside our Impact and Evaluation Manager to summarise and interpret a range of impact data supporting our understanding of how we deliver impact against our Theory of Change. You'll be a champion for data-driven culture. You'll train and empower our teams to use data effectively, ensuring everyone from frontline staff to senior leaders understands the 'why' and 'how' behind our numbers. Key Responsibilities Lead our month-end data process and manage our Target Operating Model. Run our regular programme delivery meeting to provide colleagues with live data and insights to make changes that enhance our programme outputs. Stay updated on emerging trends, technologies, and best practices in data management and analysis, and make recommendations for process improvements. Create and maintain a suite of regular reports and dynamic dashboards for internal and external stakeholders, including our Senior Leadership Team and advisory boards. Provide ad-hoc analysis, based on individual insights, to drive the performance of our programmes. Support the Chief Finance and Operations Officer, and the Graduate Trainee Accountant with the year-end business planning process. Regular forecasting of future out-turns and reporting to senior management on potential levers to drive performance. Providing regular updates to our reporting model to reflect changes to organisational delivery. Support the reporting to our Senior Leadership Team, Advisory Boards and Trustees, which gives them the insights into our programme delivery. Lead the delivery of quantitative study and survey analysis to the Impact and Evaluation Manager so that we can better understand our outcomes linked to our 10 Literacy Programmes. Capabilities and Mindset A passion for our mission: You're genuinely committed to improving literacy outcomes in the UK. A natural with data: You have proven experience as a data or impact analyst. Degree in Data Science, Statistics, Computer Science, or a related field, or proven experience in a similar role. Tech-savvy and a quick learner: You re proficient in data analysis tools like Power BI, Python, or advanced Excel. Experience with CRM systems like Salesforce is a big plus. An excellent communicator: You can translate complex data into simple, compelling narratives for a non-technical audience. A problem-solver and a self-starter: You re proactive, highly organised, and thrive on finding solutions to improve processes and systems. How to apply Please follow the link to our website with more details.

Bookmark's Technical Support Advisor will play an important role in providing technical support to our team, partner schools and dedicated volunteers. We have developed an online solution that enables our volunteers to conduct online one-to-one reading sessions with children at our partner schools. This role will not only support the variety of external queries, from supporting school IT leads setting the platform up, to helping volunteers understand the technical elements of their role, but will also support our internal team with their technology related needs. This role is in opportunity to gain experience within our exciting charity. It is suitable for those who may want to develop careers in technical customer service, business administration, and/ or technology solution development, particularly within an industry leading CRM package. We are a small but growing team of hard-working people, who care about what we do. We love to roll up our sleeves, try new ways of doing things, and support each other so that we can achieve our goals. If that sounds like you and you share our vision and values, we'd love to hear from you. Bookmark is committed to promoting a diverse and inclusive community. We aim to create a working environment in which all individuals are able to make best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit. We offer a range of family friendly, inclusive employment policies and opportunity for flexible working arrangements to support team members from different backgrounds. The salary for this role is £24 000. Please apply by completing an application form which can be found on our website. The role is hybrid with an expectation of being in our central London office 3 days per week. The deadline is midnight on Friday 23rd September, with interviews taking place w/c 3rd October 2022. Job Description Working within the technology team to act as first line support for incoming technical queries from schools and volunteers Co-ordinate and facilitate technical requirements when new partner schools sign up to the Bookmark programme Escalate incidents and requests to the Senior Technical Support Advisor and when necessary to the CTO when additional expertise is required, or time thresholds have been reached Support and liaise with the Volunteer and Schools teams, who are responsible for Bookmark's relationship with schools and volunteers Support and liaise with our Application Support and Operational Support teams, who are responsible for processing the applications of new volunteers and dealing with operational queries Collate, input and maintain accurate information on our systems, including Salesforce CRM and SharePoint Become a Salesforce champion within the Charity by helping to build reports, and facilitate customisation and change according to the charity's needs Provide ad hoc technology related support to the Bookmark teams, schools and volunteers Assist with other aspects of the onboarding of volunteers, maintaining accurate and up to date information Participate in the continual improvement of knowledge capture and management Continually seek opportunities to increase customer satisfaction and deepen ongoing relationships Person Specification Proficient in Microsoft Office suite (particularly Word, PowerPoint and Excel) An industry recognised IT qualification, such as CompTIA A+ Salesforce experience preferred Good communication skills, both verbal and written Friendly, inquisitive and helpful mindset with a structured problem-solving approach with excellent attention to detail. Service delivery focussed with strong organisational skills Ability to work independently and contribute as part of a team Enthusiastic, professional, and positive, with a strong desire to learn Flexible mindset to working in a busy organisation Bookmark is committed to safeguarding and promoting the well-being and welfare of children and requires everyone associated with the charity, including all trustees, employees, and volunteers to share this commitment. Successful applicants will need to undergo child protection screening appropriate to the role, including references from past employers and Disclosure and Barring Service checks.