Soho House & Co.

The Director of IT Services is the most senior IT support leader at Soho House & Co, with global accountability for the technology experience across our 45+ Houses, Soho Works, Retail, Ned Club, and IHDB brands. This is fundamentally an operational IT role - making sure our IT is up and running, all the time, everywhere. The Director leads a global support team, but the mindset is 24/7: senior leadership combined with hands on ownership where it matters, owning operations, support, and incident management end to end, and answering for service performance across every site, every day. It is a high visibility role that depends on strong collaboration across Operations, Finance, HR, and the wider business. Reporting to the Chief Digital & Technology Officer, the Director sits within the Digital leadership team alongside the leads for AI, Data, Engineering, Product, and Security - a department that drives cutting edge work across AI, Data, Digital, and IT. The business continues to use modern technology, including automation, generative AI, and agentic AI, to improve operations and enhance both member experience and operational efficiency, and this role plays a critical part in supporting that business and technology transformation. Key Accountabilities Lead, develop, and manage the technology operations team, including employees and contractors, setting clear objectives, driving performance, and building a member first service culture. Own the Managed Service Provider relationship, including SLAs, regular service reviews, and continuous improvement across all support tiers. Drive continuous improvement in global technology support quality, BAU service performance, and stakeholder satisfaction. Lead and coordinate small projects, service enhancements, and tactical technology improvements across existing physical sites. Support technology readiness for new House openings and refurbishments by coordinating requirements with Infrastructure, IHDB, and other stakeholders. Partner with HR and the Group CDTO to attract, assess, and onboard technology talent globally. Own PCI DSS operational compliance across relevant systems and locations, including annual assessments, QSA relationships, remediation programmes, and ongoing controls governance. Own the full technology estate, including front office systems such as PMS, POS, F&B reservations, access control, and guest WiFi, and back office systems including HCM, Finance, and ERP Fusion. Own operational support and incident management for the whole estate, and drive BAU delivery of enhancements for all Hospitality, HR, and Finance systems. (Major programme delivery sits with the Special Programmes Delivery team.) Manage all technology vendor relationships and commercial agreements, critically evaluate AI embedded vendor roadmaps, and ensure effective licensing and cost control. Ensure all systems comply with internal policies, including cybersecurity, GDPR, SOC monitoring, incident response, PCI DSS, and ISO 27001 across all global locations. Own and manage the IT budget, including software licensing, MSP costs, project spend, and team resource. Full ownership of the IT Services budget, including software licensing, MSP costs, project spend, and team resource. Responsible for annual budget planning, monthly reforecasting, and presenting investment cases to the Group CDTO and ExCo. Expected to drive cost efficiency through rigorous vendor negotiation and technology rationalisation. Challenges and Priorities for this role Evolving the IT operating model from reactive support to proactive strategic delivery, aligning technology investment with Soho House's growth ambitions. Managing global complexity across 45+ locations with diverse regulatory requirements (GDPR, PCI DSS, US/UK/EU data privacy, local telecoms regulations). Critically evaluating and governing AI embedded capabilities within vendor platforms (PMS, POS, F&B systems) to ensure genuine ROI and responsible deployment. Delivering new House openings on time and to standard while maintaining BAU service levels across the existing estate. Maturing the MSP relationship towards more proactive, value add support, reducing reliance on reactive incident management. Building IT talent capability and capacity to support new brands, geographies, and technology platforms. Balancing cybersecurity rigour (PCI DSS, GDPR, ISO 27001) with the need to move quickly on strategic technology initiatives. What We Are Looking For 10+ years in IT leadership, with at least 3 years at IT Service Delivery Director level in hospitality, luxury retail, or multi site lifestyle brands. Proven experience managing Managed Service Providers (MSPs) and holding them to SLAs. Experience with automation (as it applies to hospitality) and AI, with familiarity across the modern tech stack. Track record of delivering end to end IT projects, including global new site buildouts. Knowledge of hospitality systems: PMS (Opera, Apaleo, or equivalent), POS (Simphony, Tevalis, Lightspeed), F&B reservations (SevenRooms, OpenTable). Ability to critically evaluate AI/ML capabilities in vendor SaaS platforms - model quality, data pipelines, integration patterns, and vendor lock in risk. ERP and back office fluency: finance, HR/HCM, and procurement systems (ideally Oracle suite and Dayforce). Experience recruiting and developing distributed IT teams across multiple geographies. Strong commercial acumen - owning IT Service Delivery OPEX/CAPEX budgets and presents investment cases to senior leadership. Excellent stakeholder management across operational, commercial, and technology functions. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career. Annual Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rates Private Health and Dental Care Weekly Pay Life Assurance Up to 50% Staff Discount on Cowshed & Soho Home In Office Dog Policy on Fridays Season Ticket Loan Christmas Office Closure In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.

Seasonal Runner - Shoreditch House, East London Join us for the summer at Soho House! This is a seasonal role offered on a fixed-term contract through to September 2026. The Role At Soho House, a Runner plays a vital supporting role in ensuring the smooth and efficient flow of service between the kitchen and front of house teams. As a key link in the dining experience, the Runner is responsible for delivering food and beverages promptly, maintaining cleanliness and organisation across the service areas. . Y our main responsibility is to assist the waiting staff and make sure the member gets a superior experience. You will deliver food orders from the kitchen (or drinks orders from the bar) to members' tables, acting as a point of contact between the kitchen/bar and the floor. What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (option to up to 2 additional dependents) Dental Plan (option to add up to 2 additional dependents) Birthday Day Off after 1 years' continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Bring food/drink quickly from the kitchen/bar to its respective location in the restaurants and deliver to members. Maintain a spotless, pristine work environment Provides service to and is accountable for an assigned section. Develop relationships with members to provide personalized service. Polishing cutlery ensuring they are ready for service. Preparing any additions to tables in advance (preparing lemon wraps, condiments, butter portions etc) Perform opening and closing procedures including but not limited to the set up and break down of stations. Ensure all service equipment is handled carefully and stored correctly. Maintain a spotless and pristine working environment. Attending regular meetings with front and back of house teams to learn about any menu changes and specials alongside daily tastings. What we are looking for 2-3 years in a similar high end dining environment Excellent food and beverage knowledge, including wine service Strong interpersonal and teamwork skills with a hands on approach Confident, polished, and professional demeanour Exceptional communication and organisational skills Familiarity with POS systems and reservation software The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Soho House & Co. is looking for a Seasonal Runner at Shoreditch House in East London. This role involves providing key support in the dining experience, ensuring timely delivery of food and beverages, and maintaining cleanliness and organization. With responsibilities including developing relationships with members and assisting waiting staff, the position requires strong interpersonal skills and a polished demeanor. Applicants should have 2-3 years' experience in high-end dining and a passion for excellent service. The role offers competitive compensation and a variety of unique benefits.

A leading hospitality brand in Greater London is looking for a Seasonal Host to join their team. You will welcome members and guests, manage bookings, and ensure excellent service. Ideal candidates have 2-3 years of experience and thrive in fast-paced environments. The position offers competitive compensation with various perks including health plans, team meals, and professional development opportunities.

Seasonal Host - White City House, West London Join us for the summer at Soho House! This is a seasonal role offered on a fixed-term contract through to September 2026. The Role At Soho House, a Host plays an essential role in welcoming and greeting members and guests, managing the table booking systems and supporting with floor team to seat current bookings and prepare tables for the next booking. Your main responsibility is to ensure that members have an enjoyable experience. You will deliver excellent service from initial greeting and seating members and supporting with the floor team where needed. What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (option to up to 2 additional dependents) Dental Plan (option to add up to 2 additional dependents) Birthday Day Off after 1 years' continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Welcome every member by name and guest with open arms and in a hospitable manner. Respond to guest inquiries and requests in a timely, friendly and efficient manner. Manage the Opera/OpenTable booking system to ensure members are seated according to their correct booking. In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified. Build relationships with members and guest. Communicate red flags and positive feedback to management and wider team. Support floor team to prepare tables by setting up linens, cutlery and glasses. Have an outstanding knowledge of our menus to provide detailed information on the food, drink, allergies and pairings. Resolve member complaints, handling all member interactions with the highest level of hospitality and professionalism. Uphold discretion and professionalism, especially when serving VIPs and PWKs. Contribute to team success, attending briefings, tastings, and assisting colleagues where needed. What we are looking for 2 - 3 years' experience in similar capacity Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests Must be able to demonstrate competency as outlined in the training schedule and Club School Must be able to work flexible shifts and schedules, including weekends and holidays as needed Ability to take direction, work in a team environment and autonomously The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.

Soho House & Co. in Greater London is looking for a Senior Chef de Partie to support exceptional dining experiences. This role requires at least 2 years' experience in a busy kitchen, with a strong focus on quality and compliance with food safety standards. As part of the culinary team, you will prepare and present dishes, assist in training junior chefs, and promote a proactive kitchen environment. The position offers competitive pay and various perks, including team meals and discounts.

At Soho House, a Senior Chef de Partie supports the kitchen brigade in delivering exceptional dining experiences to our members and guests. Y ou will be instrumental in preparing, cooking, and presenting exceptional dishes in line with the club's food philosophy. Y our main responsibility is to demonstrate technical expertise , a strong understanding of kitchen operations, and a proactive attitude towards training, hygiene, and consistency. You will contribute to menu development, ensure compliance with allergy procedures and dietary requirements, and act as a role model to more junior kitchen staff. . What's in it for you? Weekly Pay Team meal whilst on shift prepared by our chefs 50% Team discount on Food & Drink, 7 days a week Staff Room Rates Health Cash Plan (option to up to 2 additional dependents) Dental Plan (option to add up to 2 additional dependents) Birthday Day Off after 1 years' continuous service Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Responsibilities Prepare, cook, and present dishes within your section to the highest standards in quality, consistency, and presentation. Support the Sous Chef and Head Chef in delivering efficient and well-organized service during busy periods and events. Ensure full compliance with all food safety, allergy, hygiene, and health standards, including HACCP and company policies. Take ownership of mise en place and prep tasks, ensuring all elements are ready and of high quality for service. Assist in the training and mentoring of Commis Chefs and Demi Chefs de Partie, helping to develop their technical skills and kitchen knowledge. Attending regular meetings with front and back of house teams to learn about any menu or service changes and specials alongside daily tastings. Assist in preparation of team meals as requested, considering dietary needs and variety. Demonstrate a proactive attitude towards learning, improvement, and teamwork. Supporting with the deep cleaning of the entire kitchen before close. Wrapping unused items and storing them in proper area at the end of service. Qualifications A successful Senior Chef de Partie for Soho House will ideally have up to 2 years' experience in a busy high-profile venue and a natural flair for first class service. You'll be reliable, friendly and happy to be a key part of the team that strives for success. Minimum of 2+ years' experience in similar capacity Passion for food, attention to detail, and a strong desire to learn and grow. Understanding of basic food safety and hygiene practices. Good communication and teamwork skills. Positive, proactive, and respectful attitude in a busy kitchen environment Culinary qualification (e.g., NVQ Level 1 or 2) is a plus but not essential. Must be able to demonstrate competency as outlined in the training schedule and Club School Must be able to work flexible shifts and schedules, including weekends and holidays as needed Ability to take direction, work in a team environment and autonomously The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences.