Digitickets

At DigiTickets, we provide ticketing and operational systems for many of the UK's leading visitor attractions. We're looking for a talented and driven Front-End Team Leader to lead the development and evolution of our front end architecture across web, mobile, and POS interfaces. This is a senior technical and leadership role, focused on driving delivery, improving front end performance and user experience, and ensuring design consistency and technical excellence across the product suite. You'll guide a small team of front end developers and collaborate closely with UX/UI, Product, and Engineering stakeholders to deliver high quality user facing features. Benefits Holidays: 25-30 days of annual leave (plus bank holidays), with increased entitlement based on service. Competitive Salary: Up £52,000 - £58,000 based on experience Nest Pension scheme Discretionary company bonus Annual Training Allowance: Receive support for certifications and professional development. Birthday Leave: Enjoy a day off on your birthday to celebrate. Team Outings & Events: Be part of a collaborative and social team culture. Key Responsibilities Leadership & Team Development Lead and mentor a team of front end developers, promoting best practices, clean code, and design consistency. Plan and manage delivery cycles in coordination with Product, UX, and QA teams. Foster a collaborative, inclusive, and high-performance culture within the team. Support the professional development and progression of front end engineers. Technical Ownership Own and evolve the front end architecture for DigiTickets' core platforms (web, mobile, and POS). Drive improvements in front end performance, accessibility, and responsiveness. Establish and maintain scalable design systems and reusable component libraries. Champion modern front end technologies, frameworks, and tooling. Collaboration & Delivery Translate product and UX requirements into robust, user friendly technical solutions. Collaborate closely with the UX/UI and Product teams to ensure a cohesive user experience across platforms. Work with back end teams to align API integration and interface logic. Provide input into feature planning, release management, and product roadmap discussions. Code Quality & Standards Ensure adherence to coding standards, testing frameworks, and documentation practices. Implement and maintain automated front end testing pipelines (unit, integration, E2E). Conduct regular code reviews and performance audits. Stakeholder Communication Communicate technical progress, risks, and blockers to internal stakeholders. Work with Support, Sales, and Client Services to assist with technical queries and demos when required. Provide visibility into front end priorities and status across departments. Required Skills & Experience 4+ years of professional experience in front end development, with 1+ years in a leadership or mentoring role. Deep expertise in modern JavaScript frameworks (e.g., Vue.js, React, or Angular), with a strong preference for Vue.js. Proficient in HTML5, CSS3, and responsive design best practices. Experience working with design systems and scalable UI architecture. Solid understanding of performance optimisation, accessibility (WCAG), and cross browser compatibility. Comfortable working with Git, CI/CD pipelines, and agile methodologies. Strong communication and collaboration skills. Desirable Experience working with SaaS products, ticketing, or eCommerce platforms. Familiarity with backend integration using GraphQL. Experience with TypeScript, Vue, and similar tools. Knowledge of testing frameworks such as Cypress, Vitest, or Jest. Understanding of mobile/responsive UI development and/or hybrid app frameworks (e.g., Capacitor or Ionic).

DigiTickets in Exeter is seeking a Front-End Team Leader to guide a talented team in developing the front-end architecture for web, mobile, and POS interfaces. This senior role emphasizes technical excellence and collaboration with UX/UI, Product, and Engineering teams. The ideal candidate should have over 4 years of experience in front-end development, with a strong preference for JavaScript frameworks like Vue.js. The position offers a competitive salary, comprehensive benefits, and opportunities for professional development.

A service solutions provider is seeking an experienced Service Delivery Manager in Exeter. This role involves leading a team to ensure efficient service delivery and fostering a collaborative work culture. Applicants should have at least 5 years in a similar role, with proven experience in customer service and the ability to manage multiple priorities. The position offers a competitive salary between £36,000 and £46,000, 25 days of holiday, and flexible working options, ensuring a supportive work environment.

Key Responsibilities Lead, support, and develop two Team Leaders responsible for overseeing front-line service delivery. Facilitate regular 1:1s, performance reviews, and team meetings to ensure consistent alignment with company objectives. Foster a collaborative, positive, and high-performance team culture, rooted in accountability and proactive support. Oversee daily service operations to ensure client needs are met efficiently, accurately, and within agreed SLAs. Monitor team performance against KPIs and quality benchmarks; take corrective action where needed. Drive continuous improvement in service processes, identifying opportunities for efficiency, automation, and enhanced customer experience. Act as an escalation point for high-priority issues, ensuring timely and effective resolution. Collaborate with cross-functional teams (IT, Product, Sales, Marketing) to ensure service delivery alignment and smooth handovers. Analyse service metrics and provide regular performance insights and reports to senior management. Work alongside the Head of Client Services to identify areas where digital content or resources can reduce recurring support issues. Requirements Minimum 5 years' experience in a Service Delivery Management or similar operational leadership role. At least 2 years' experience managing Team Leaders or senior team members in both on-site and remote environments. Proven track record of improving support operations, processes, and customer experience. Strong working knowledge of support platforms such as Freshdesk or Zendesk (essential). Familiarity with project and task management tools such as Jira, Atlassian, or Trello (desirable). Exceptional organisational and communication skills, with a natural ability to inspire, lead, and motivate teams. A calm, confident approach to handling high workloads, competing priorities, and tight deadlines. A strong commitment to delivering outstanding customer service and a passion for building long-term client relationships. Experience with SQL would be desirable Solid understanding of ITIL / IT Service Management principles Strong client-facing communication skills Able to translate technical issues into business language Producing service reports, dashboards, and updates We offer support from 08:00 to 20:00, 7 days per week. Shifts will be a mix of mornings, lates and weekends, working 37.5 hours per week. This will be a hybrid of office and remote working. Core hours are office-based, evenings and weekends are remote. Benefits We're not a global corporation-here, you'll never be just a number. From day one, your contributions will be visible, valued, and impactful. You'll be part of a friendly, high-performing team that works collaboratively to make a real difference. Our HQ is based in beautiful Exeter in Devon, just minutes from award-winning beaches and the stunning Dartmoor National Park. We work with clients across the globe, all while enjoying an enviable work-life balance in one of the UK's most scenic locations. The package will include: Competitive salary: £36,000 - £46,000 (depending on experience) 25 days holiday (pro rata) + Bank Holidays, with time in lieu for Bank Holidays worked Nest Pension Scheme Discretionary annual company bonus Annual personal training budget Company and team events throughout the year Flexible working options Supportive, close-knit team environment