About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets and growing, with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for an Interim AI Translation & Localisation Manager to ensure continuity and delivery of multilingual content across our global digital channels during a period of transition. This role is execution focused, responsible for maintaining high quality localisation output, managing workflows, and supporting the implementation of ongoing improvements across tools, processes, and AI assisted translation. As an AI Translations & Localisation Manager you will Localisation Delivery & Operations Own end to end delivery of localised content across digital channels (written, static, and video) Manage day to day workflows including briefing, translation, QA, and publishing Ensure timelines, quality, and consistency of output across markets Workflow & Process Management Maintain and optimise existing localisation processes and workflows Work across tools including Contentful, Figma, XTM, and Identify and implement quick win efficiencies to improve speed and quality AI & Tooling (Implementation Focused) Support the use and optimisation of AI assisted translation tools Apply existing frameworks to improve output quality and efficiency Partner with stakeholders to ensure effective adoption of tools Stakeholder & Vendor Management Act as the key point of contact for localisation across internal teams Manage relationships with external agencies and freelancers Ensure clear communication, prioritisation, and delivery alignment Quality & Brand Consistency Maintain brand tone and cultural relevance across all markets Support language audits and QA processes About you 4+ years of experience in translation/localisation project management (in house or agency). Experience working within a digital business environment. Strong project management skills and familiarity with CAT tools, MT engines, and translation memory systems. Comfortable working in a fast paced, continually adapting environment with multiple moving projects. Ability to prioritise tasks, forward think, and manage a team effectively. Highly organised with exceptional attention to detail. Who you will work with Digital Content, Wider Digital team Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
23/06/2026
Full time
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets and growing, with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for an Interim AI Translation & Localisation Manager to ensure continuity and delivery of multilingual content across our global digital channels during a period of transition. This role is execution focused, responsible for maintaining high quality localisation output, managing workflows, and supporting the implementation of ongoing improvements across tools, processes, and AI assisted translation. As an AI Translations & Localisation Manager you will Localisation Delivery & Operations Own end to end delivery of localised content across digital channels (written, static, and video) Manage day to day workflows including briefing, translation, QA, and publishing Ensure timelines, quality, and consistency of output across markets Workflow & Process Management Maintain and optimise existing localisation processes and workflows Work across tools including Contentful, Figma, XTM, and Identify and implement quick win efficiencies to improve speed and quality AI & Tooling (Implementation Focused) Support the use and optimisation of AI assisted translation tools Apply existing frameworks to improve output quality and efficiency Partner with stakeholders to ensure effective adoption of tools Stakeholder & Vendor Management Act as the key point of contact for localisation across internal teams Manage relationships with external agencies and freelancers Ensure clear communication, prioritisation, and delivery alignment Quality & Brand Consistency Maintain brand tone and cultural relevance across all markets Support language audits and QA processes About you 4+ years of experience in translation/localisation project management (in house or agency). Experience working within a digital business environment. Strong project management skills and familiarity with CAT tools, MT engines, and translation memory systems. Comfortable working in a fast paced, continually adapting environment with multiple moving projects. Ability to prioritise tasks, forward think, and manage a team effectively. Highly organised with exceptional attention to detail. Who you will work with Digital Content, Wider Digital team Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
Charlotte Tilbury is seeking a Senior Digital Product Designer in Greater London to craft engaging and human-centered design solutions for both iOS and Android platforms. This role requires expertise in digital design, user experience mapping, and a service design mindset, working closely with tech and digital teams. Successful candidates will need strong portfolios and experience in user research and AI tools. This position promotes a hybrid working model and offers various employee benefits, including 25 days of holiday and a generous product discount.
23/06/2026
Full time
Charlotte Tilbury is seeking a Senior Digital Product Designer in Greater London to craft engaging and human-centered design solutions for both iOS and Android platforms. This role requires expertise in digital design, user experience mapping, and a service design mindset, working closely with tech and digital teams. Successful candidates will need strong portfolios and experience in user research and AI tools. This position promotes a hybrid working model and offers various employee benefits, including 25 days of holiday and a generous product discount.
About the role As a Senior Business Analyst (Finance) working within the Transformation Business Analysis Team, you will be working on a number of strategic programmes within the Transformation Finance portfolio. You will be responsible for leading the business analysis within key programmes and delivering them to a high-quality standard through to implementation. This role plays a significant part in understanding the challenges faced by business and ensuring that the new solutions alleviate these. You will contribute to the business process catalogue and shape this for your given portfolio. You will work closely with the programme lead and change lead within Transformation particularly in the Finance space. You will collaborate closely with business stakeholders as well as technology counterparts in delivering these transformations. This is an exciting opportunity to influence business processes efficiency and support the roadmap of digital transformation within Charlotte Tilbury. Key responsibilities Lead the business analysis for key projects in the Finance portfolio through to successful implementation. Work closely with key stakeholders across the business to understand their challenges. Be responsible for scoping, estimating, and organising the BA activities within these projects. Deliver high quality business analysis, improve business efficiencies and deliver improved service to the business. Provide business analysis expertise across the business aligned with methodology and tools driven centrally by the BA team including requirements gathering and creation of documentation to support change delivery such as business requirements, BPMN, user stories, wireframes and UAT. Remain current on Business Analysis practices, techniques, and tools. Build and contribute towards the process catalogue for your given portfolio. Map, analyse, and support the definition of new processes as needed. Lead and engage a team of analysts and mentor junior BAs for projects within your portfolio. Engage and collaborate with business teams to ensure that change if captured and fed into the change process. Develop strong working relationships with business teams and internal and external stakeholders. Reporting Relationships Reporting to the Head of Business Analysis within Transformation, you will work closely with the Transformation Lead for your portfolio and report to the Project Manager for ongoing task planning and execution. About you At least 10 years' experience as a Business Analyst with experience in delivering multiple complex change initiatives end to end as a business analyst within Finance projects. Experience of implementation of Finance systems with detailed knowledge of end to end Finance processes and the impact they have across the value chain. Domain expertise in Finance Transformation, specifically around operational finance processes (Accounts Payable, Accounts Receivable etc) and FP&A (reporting, planning, budgeting and forecasting). Highly experienced in Business Analysis methodologies and tools related to business requirements, user stories, process mapping, process catalogue, data mapping, test cases, traceability, and non functional requirements. Experience of having tough conversations with stakeholders to negotiate and deliver difficult updates. Ability to run multiple priorities and projects simultaneously. Fast learner who can learn about the multiple business areas, organisational structure and working methodologies. Passion for problem solving and delivering process improvements through projects. People oriented with strong interpersonal and communications skills, comfortable working with a wide range of stakeholders. Ability to work under pressure on multiple initiatives within the specific timeframes. Enjoys working flexibly in a dynamic team of functional and technical people who are constantly learning from each other and working smoothly towards a common goal. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
15/06/2026
Full time
About the role As a Senior Business Analyst (Finance) working within the Transformation Business Analysis Team, you will be working on a number of strategic programmes within the Transformation Finance portfolio. You will be responsible for leading the business analysis within key programmes and delivering them to a high-quality standard through to implementation. This role plays a significant part in understanding the challenges faced by business and ensuring that the new solutions alleviate these. You will contribute to the business process catalogue and shape this for your given portfolio. You will work closely with the programme lead and change lead within Transformation particularly in the Finance space. You will collaborate closely with business stakeholders as well as technology counterparts in delivering these transformations. This is an exciting opportunity to influence business processes efficiency and support the roadmap of digital transformation within Charlotte Tilbury. Key responsibilities Lead the business analysis for key projects in the Finance portfolio through to successful implementation. Work closely with key stakeholders across the business to understand their challenges. Be responsible for scoping, estimating, and organising the BA activities within these projects. Deliver high quality business analysis, improve business efficiencies and deliver improved service to the business. Provide business analysis expertise across the business aligned with methodology and tools driven centrally by the BA team including requirements gathering and creation of documentation to support change delivery such as business requirements, BPMN, user stories, wireframes and UAT. Remain current on Business Analysis practices, techniques, and tools. Build and contribute towards the process catalogue for your given portfolio. Map, analyse, and support the definition of new processes as needed. Lead and engage a team of analysts and mentor junior BAs for projects within your portfolio. Engage and collaborate with business teams to ensure that change if captured and fed into the change process. Develop strong working relationships with business teams and internal and external stakeholders. Reporting Relationships Reporting to the Head of Business Analysis within Transformation, you will work closely with the Transformation Lead for your portfolio and report to the Project Manager for ongoing task planning and execution. About you At least 10 years' experience as a Business Analyst with experience in delivering multiple complex change initiatives end to end as a business analyst within Finance projects. Experience of implementation of Finance systems with detailed knowledge of end to end Finance processes and the impact they have across the value chain. Domain expertise in Finance Transformation, specifically around operational finance processes (Accounts Payable, Accounts Receivable etc) and FP&A (reporting, planning, budgeting and forecasting). Highly experienced in Business Analysis methodologies and tools related to business requirements, user stories, process mapping, process catalogue, data mapping, test cases, traceability, and non functional requirements. Experience of having tough conversations with stakeholders to negotiate and deliver difficult updates. Ability to run multiple priorities and projects simultaneously. Fast learner who can learn about the multiple business areas, organisational structure and working methodologies. Passion for problem solving and delivering process improvements through projects. People oriented with strong interpersonal and communications skills, comfortable working with a wide range of stakeholders. Ability to work under pressure on multiple initiatives within the specific timeframes. Enjoys working flexibly in a dynamic team of functional and technical people who are constantly learning from each other and working smoothly towards a common goal. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
About the role The role encompasses the full data science stack, from project scoping to deployment and performance monitoring. The Data Science team drives the use of data, machine learning & AI to enhance internal decision-making and creates hyper-personalised customer experiences. Team members tackle diverse business challenges and explore various modelling paradigms. This dynamic environment provides ample opportunities for on-the-job development. The role focuses on optimising marketing spend, content, personalisation, and AI, positioning the right candidate as a key driver of our ambitious goals. As a Data Scientist you will Sourcing and processing data using domain-specific/agnostic techniques Analysing data to support ad-hoc business decisions Running proof-of-concepts to test feasibility and value Building and deploying production-ready machine learning models Monitoring model performance for long-term accuracy Being at the forefront of integrating LLMs across the business, driving innovation and efficiency Managing stakeholders to balance ambitious goals with achievable outcomes Developing, presenting, and discussing insights with the wider business Collaborating with other data scientists, analysts, and engineers About you Bachelor's or Master's degree in Computer Science, Data Science, or related field 3-5 years of experience in data science roles Creative problem-solving and solution scoping Strong grasp of mathematical, statistical concepts, and machine learning algorithms Proficiency in Python and data science libraries (NumPy, Pandas, Scikit-learn, Keras) SQL proficiency Experience with cloud environments (e.g., Google Cloud Platform) Version control management Ability to work efficiently without compromising quality Effective communication and data storytelling skills Collaborative mindset and passion for sharing knowledge In addition to the above, we would LOVE if you have: Experience in e-commerce, retail, or related sectors Experience in marketing science Experience with our BI platform Looker Anything to demonstrate your past work (e.g. a GitHub profile). Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!
13/06/2026
Full time
About the role The role encompasses the full data science stack, from project scoping to deployment and performance monitoring. The Data Science team drives the use of data, machine learning & AI to enhance internal decision-making and creates hyper-personalised customer experiences. Team members tackle diverse business challenges and explore various modelling paradigms. This dynamic environment provides ample opportunities for on-the-job development. The role focuses on optimising marketing spend, content, personalisation, and AI, positioning the right candidate as a key driver of our ambitious goals. As a Data Scientist you will Sourcing and processing data using domain-specific/agnostic techniques Analysing data to support ad-hoc business decisions Running proof-of-concepts to test feasibility and value Building and deploying production-ready machine learning models Monitoring model performance for long-term accuracy Being at the forefront of integrating LLMs across the business, driving innovation and efficiency Managing stakeholders to balance ambitious goals with achievable outcomes Developing, presenting, and discussing insights with the wider business Collaborating with other data scientists, analysts, and engineers About you Bachelor's or Master's degree in Computer Science, Data Science, or related field 3-5 years of experience in data science roles Creative problem-solving and solution scoping Strong grasp of mathematical, statistical concepts, and machine learning algorithms Proficiency in Python and data science libraries (NumPy, Pandas, Scikit-learn, Keras) SQL proficiency Experience with cloud environments (e.g., Google Cloud Platform) Version control management Ability to work efficiently without compromising quality Effective communication and data storytelling skills Collaborative mindset and passion for sharing knowledge In addition to the above, we would LOVE if you have: Experience in e-commerce, retail, or related sectors Experience in marketing science Experience with our BI platform Looker Anything to demonstrate your past work (e.g. a GitHub profile). Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!
A leading cosmetics brand is looking for a Data Scientist to oversee the full data science stack, focusing on optimizing marketing spend and enhancing customer experiences through data and AI. You will engage in diverse business challenges while building and deploying machine learning models. The ideal candidate holds a relevant degree, has 3-5 years of experience, and exhibits strong skills in Python and data analysis. This role offers a hybrid work model and attractive benefits, including 25 days holiday and a generous product discount.
13/06/2026
Full time
A leading cosmetics brand is looking for a Data Scientist to oversee the full data science stack, focusing on optimizing marketing spend and enhancing customer experiences through data and AI. You will engage in diverse business challenges while building and deploying machine learning models. The ideal candidate holds a relevant degree, has 3-5 years of experience, and exhibits strong skills in Python and data analysis. This role offers a hybrid work model and attractive benefits, including 25 days holiday and a generous product discount.
Multi-Site Business Manager, Charlotte Tilbury - South East 40 hours per week, Full Time position, Permanent Contract, Isle of Wight, Crawley, Eastbourne, Bournemouth About Your Role A Charlotte Tilbury Multi-Site Business Manager is like no other. They are the life and soul of their counters - and come with bags of commercial acumen, an entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change - they pride themselves on it. Not only do they dare to dream it - they dare to live it. They pride themselves on creating and driving a magical customer experience through building genuine emotional connections, expert artistry and through a passion for exceptional products. They are an ultimate role-model that both customers and colleagues alike admire. About Us As the fastest growing beauty brand - we are on a mission to disrupt and revolutionise the beauty industry. The way we do this is by our spellbinding products, our show stopping artistry and by building world class emotional connections with our global customers and colleagues alike. Our culture is truly unique - we are fearless and want to do things differently, we empower our people to think out of the box and with an entrepreneurial mindset as we continue to expand and grow globally. Do you dare to dream of being part of something magical where the sky is the limit? If so - we are looking for inspirational top talent to be part of our growing magic dream. Key Accountabilities Reporting in to the Area Manager; you will be responsible for creating and driving an ultimate experience of the Charlotte Tilbury brand and you will do this by exceeding KPI's and inspiring your team to deliver and be the best they can be. You will be a customer experience pioneer - customer service does not exist. You want your customers to be Charlotte Tilbury ambassadors and experience the true magic of Charlotte Tilbury through selling our spellbinding products, leading by example and wanting your customer to return. You will be a true coach and mentor to your team. You will support and develop your team to be the best they can possibly be, through on the job training, coaching and on going support. You are a collaborator and an innovator - you can influence and build lasting relationships cross functionally in retail and in head office. Your Skills and Experience You will have proven management experience and be operating at Deputy Manager level or above. You will have a track record of delivering exceptional results from anything ranging from KPI's to people. Ideally this will be gained from a fast paced environment such as beauty, retail or FMCG. You will be a true leader - who believes their strength is as strong as that of their team. You will want to inspire your team to be the best versions of themselves - and empower them to think in a limitless way. You will be highly organised, and a problem solver who can think on their feet with an innovative spirit. You can also adapt your style and implement processes and routines. What is in it for you? You can only be the best when you are set up to succeed - not only do we offer on the job training. We offer you the opportunity to attend Charlotte's Magic Academy - where dreams are truly made. Combining art, commerce and Charlotte's own values. You will feel truly empowered to live the magic in your role. Opportunities to disrupt processes (in a positive way!) and run your business like a true entrepreneur alongside support from your Business Manager and the wider business. The opportunity to be part of a company where we celebrate our achievements and you are included. With a real scope for growth and progression to support your own development. You receive exclusive launches of our incredible products before anyone else - not only that you even receive a full Charlotte Tilbury look once you pass your probation. (That is right all the products from one of our iconic looks) We also offer an incredible staff discount, and access to Tilbury Treats - our very own rewards platform allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cinema tickets. Our Mission 'TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES' WE WOULD LOVE TO WELCOME YOU TO OUR TEAM! APPLY TODAY!
09/06/2026
Full time
Multi-Site Business Manager, Charlotte Tilbury - South East 40 hours per week, Full Time position, Permanent Contract, Isle of Wight, Crawley, Eastbourne, Bournemouth About Your Role A Charlotte Tilbury Multi-Site Business Manager is like no other. They are the life and soul of their counters - and come with bags of commercial acumen, an entrepreneurial spirit and the ability to lead a unique vision. They are not afraid of change - they pride themselves on it. Not only do they dare to dream it - they dare to live it. They pride themselves on creating and driving a magical customer experience through building genuine emotional connections, expert artistry and through a passion for exceptional products. They are an ultimate role-model that both customers and colleagues alike admire. About Us As the fastest growing beauty brand - we are on a mission to disrupt and revolutionise the beauty industry. The way we do this is by our spellbinding products, our show stopping artistry and by building world class emotional connections with our global customers and colleagues alike. Our culture is truly unique - we are fearless and want to do things differently, we empower our people to think out of the box and with an entrepreneurial mindset as we continue to expand and grow globally. Do you dare to dream of being part of something magical where the sky is the limit? If so - we are looking for inspirational top talent to be part of our growing magic dream. Key Accountabilities Reporting in to the Area Manager; you will be responsible for creating and driving an ultimate experience of the Charlotte Tilbury brand and you will do this by exceeding KPI's and inspiring your team to deliver and be the best they can be. You will be a customer experience pioneer - customer service does not exist. You want your customers to be Charlotte Tilbury ambassadors and experience the true magic of Charlotte Tilbury through selling our spellbinding products, leading by example and wanting your customer to return. You will be a true coach and mentor to your team. You will support and develop your team to be the best they can possibly be, through on the job training, coaching and on going support. You are a collaborator and an innovator - you can influence and build lasting relationships cross functionally in retail and in head office. Your Skills and Experience You will have proven management experience and be operating at Deputy Manager level or above. You will have a track record of delivering exceptional results from anything ranging from KPI's to people. Ideally this will be gained from a fast paced environment such as beauty, retail or FMCG. You will be a true leader - who believes their strength is as strong as that of their team. You will want to inspire your team to be the best versions of themselves - and empower them to think in a limitless way. You will be highly organised, and a problem solver who can think on their feet with an innovative spirit. You can also adapt your style and implement processes and routines. What is in it for you? You can only be the best when you are set up to succeed - not only do we offer on the job training. We offer you the opportunity to attend Charlotte's Magic Academy - where dreams are truly made. Combining art, commerce and Charlotte's own values. You will feel truly empowered to live the magic in your role. Opportunities to disrupt processes (in a positive way!) and run your business like a true entrepreneur alongside support from your Business Manager and the wider business. The opportunity to be part of a company where we celebrate our achievements and you are included. With a real scope for growth and progression to support your own development. You receive exclusive launches of our incredible products before anyone else - not only that you even receive a full Charlotte Tilbury look once you pass your probation. (That is right all the products from one of our iconic looks) We also offer an incredible staff discount, and access to Tilbury Treats - our very own rewards platform allowing you to save money and gain money cannot buy discounts on anything from gym memberships to cinema tickets. Our Mission 'TO MAKE EVERYONE FEEL THE MOST BEAUTIFUL VERSION OF THEMSELVES' WE WOULD LOVE TO WELCOME YOU TO OUR TEAM! APPLY TODAY!
A leading beauty brand in Greater London seeks a Head of Digital Design to lead a creative team. The role involves overseeing the development of digital assets, focusing on innovative marketing strategies and ensuring consistent branding across platforms. Ideal candidates should have experience in team management, ecommerce design, and a strong understanding of user experience standards. The company offers a flexible hybrid working model and various employee benefits, including holiday and financial security.
04/06/2026
Full time
A leading beauty brand in Greater London seeks a Head of Digital Design to lead a creative team. The role involves overseeing the development of digital assets, focusing on innovative marketing strategies and ensuring consistent branding across platforms. Ideal candidates should have experience in team management, ecommerce design, and a strong understanding of user experience standards. The company offers a flexible hybrid working model and various employee benefits, including holiday and financial security.
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role Data is at the heart of our strategy to engage and delight our customers, and we are determined to harness its power to go as far as we can to deliver a euphoric, personalised experience that they'll love. Our Data Analytics team is central to these efforts and works closely with our brilliant team of Data Engineers, Data Scientists, Software Engineers and Products teams (among others) to deliver robust insights and reporting to the entire company. Everyone in the data team plays a key role in creating the foundations for robust data and empowering individuals across the business to make insightful, data-led decisions. We primarily use Snowplow, GA4 and Google Tag Manager (for our Web data), BigQuery (for our data warehousing) and Looker (for our BI and Data Visualisation). As a Senior Digital Implementation Analyst (App & Web) you will Own and maintain digital tracking implementation across app and web, primarily in Snowplow and GTM Partner closely with Product and Engineering teams to ensure new features, customer journeys, and experiments are measured clearly and consistently. Maintain and quality-assure GTM configurations, including relevant third-party tags. Gather measurement and reporting requirements from stakeholders and translate them into clear tracking, QA, and reporting-ready implementation requirements. Work with analysts, engineers, and data partners to ensure events are tracked, validated, and modelled appropriately for reporting and analysis. Support teams in understanding and using web and app reports effectively. Build strong stakeholder relationships through requirements gathering, implementation guidance, knowledge sharing, and measurement support. Maintain clear tracking documentation, event definitions, and implementation knowledge to support scalable reporting and consistent ways of working. Use modern tools, including AI-assisted workflows where appropriate, to improve efficiency, documentation quality, QA, and problem-solving. Who you will work with Data Team and many other departments About you Advanced experience in digital tracking implementation across app and web, including Google Tag Manager, data layer design, event QA, and ideally hands-on Snowplow experience. Experience with server-side tagging, or a strong understanding of server-side implementation approaches, is desirable. Experience working with BI and reporting platforms such as Looker, including translating measurement needs into clear and usable reporting outputs. Be comfortable working with event-level data in BigQuery and partnering with Data Engineers to shape reporting-ready data models. Be flexible, collaborative, and comfortable working in small teams on fast-moving and time-bound priorities. SQL experience is highly desirable, especially for validation, investigation, and working with event-level data. Be curious, proactive, and motivated to keep learning in a fast-changing measurement and analytics environment. Enjoy sharing ideas, collaborating with peers, and helping others understand data and measurement clearly. Be able to work independently, use initiative, and solve complex implementation or measurement problems with limited direction. Be able to prioritise effectively and stay organised in a fast-paced environment with competing stakeholder needs. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!
03/06/2026
Full time
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role Data is at the heart of our strategy to engage and delight our customers, and we are determined to harness its power to go as far as we can to deliver a euphoric, personalised experience that they'll love. Our Data Analytics team is central to these efforts and works closely with our brilliant team of Data Engineers, Data Scientists, Software Engineers and Products teams (among others) to deliver robust insights and reporting to the entire company. Everyone in the data team plays a key role in creating the foundations for robust data and empowering individuals across the business to make insightful, data-led decisions. We primarily use Snowplow, GA4 and Google Tag Manager (for our Web data), BigQuery (for our data warehousing) and Looker (for our BI and Data Visualisation). As a Senior Digital Implementation Analyst (App & Web) you will Own and maintain digital tracking implementation across app and web, primarily in Snowplow and GTM Partner closely with Product and Engineering teams to ensure new features, customer journeys, and experiments are measured clearly and consistently. Maintain and quality-assure GTM configurations, including relevant third-party tags. Gather measurement and reporting requirements from stakeholders and translate them into clear tracking, QA, and reporting-ready implementation requirements. Work with analysts, engineers, and data partners to ensure events are tracked, validated, and modelled appropriately for reporting and analysis. Support teams in understanding and using web and app reports effectively. Build strong stakeholder relationships through requirements gathering, implementation guidance, knowledge sharing, and measurement support. Maintain clear tracking documentation, event definitions, and implementation knowledge to support scalable reporting and consistent ways of working. Use modern tools, including AI-assisted workflows where appropriate, to improve efficiency, documentation quality, QA, and problem-solving. Who you will work with Data Team and many other departments About you Advanced experience in digital tracking implementation across app and web, including Google Tag Manager, data layer design, event QA, and ideally hands-on Snowplow experience. Experience with server-side tagging, or a strong understanding of server-side implementation approaches, is desirable. Experience working with BI and reporting platforms such as Looker, including translating measurement needs into clear and usable reporting outputs. Be comfortable working with event-level data in BigQuery and partnering with Data Engineers to shape reporting-ready data models. Be flexible, collaborative, and comfortable working in small teams on fast-moving and time-bound priorities. SQL experience is highly desirable, especially for validation, investigation, and working with event-level data. Be curious, proactive, and motivated to keep learning in a fast-changing measurement and analytics environment. Enjoy sharing ideas, collaborating with peers, and helping others understand data and measurement clearly. Be able to work independently, use initiative, and solve complex implementation or measurement problems with limited direction. Be able to prioritise effectively and stay organised in a fast-paced environment with competing stakeholder needs. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and planning with our pension and life assurance for all. Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues. Bring your fury friend to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting!
Charlotte Tilbury is looking for a Senior Digital Implementation Analyst to manage digital tracking across app and web, ensuring robust measurement and reporting systems are in place. This role is critical in harnessing data to enhance customer experiences. The ideal candidate will have advanced skills in digital tracking, particularly with Google Tag Manager and BigQuery. There are many opportunities for collaboration with various teams and a flexible working environment. This role comes with fantastic benefits, including hybrid working, generous vacation, and wellness programs.
03/06/2026
Full time
Charlotte Tilbury is looking for a Senior Digital Implementation Analyst to manage digital tracking across app and web, ensuring robust measurement and reporting systems are in place. This role is critical in harnessing data to enhance customer experiences. The ideal candidate will have advanced skills in digital tracking, particularly with Google Tag Manager and BigQuery. There are many opportunities for collaboration with various teams and a flexible working environment. This role comes with fantastic benefits, including hybrid working, generous vacation, and wellness programs.
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for a talented Head of Digital Design (Mat Cover) to join our growing in house team! This role will see you working on a variety of creative and trade led projects across the business. With leadership experience, you will have a demonstrated passion for navigating a team of talented individuals in improving and innovating digital marketing creative across New Campaign Launches, BAU and Sales periods such as Black Friday. You will have a keen eye for detail in all things digital design and digital marketing. We believe in disruption, innovation and the application of art and science to create the best concepts, big ideas and content creation. Pulling from strategic insights and data, you can create and bring to life beautiful ideas that move the world. You have a deep understanding of brand purpose, consumer journey and our customer's use of digital & technology. With an entrepreneurial spirit, you will need to be solutions oriented and collaborative in your approach. You will work alongside other creatives, the marketing team, digital team, creative team, technology organisation, Trade, PR, social, as well as help support our local markets with their creative aims. As a Head of Digital Design you will Oversee a talented team of designers (>8 10 growing), overseeing business wide briefs, and supporting the team to develop a broad variety of global digital assets, ensuring consistency across all assets (i.e. emails, Paid Marketing, Charlotte Tilbury App, and Affiliates, BAU & Evergreen templated digital assets) Executing large scale digital roll outs or tech initiatives in a systematic and meticulous manner Working within digital constraints and exploring new ways of challenging and innovating the brand digitally, through new layout design, tools, and technology including the use of AI. Support the digital content team by reviewing and approving digital friendly image & video assets. Support in the creation of Digital Marketing assets e.g. display banners and paid social creative Applying learnings on assets across various platforms, identifying opportunities for personalisation and targeting. Communicate effectively within the broader Creative team; Project Managers, Copywriters, Graphic Designers, Product Designers, Art Directors, Retouchers, Video Editors and the Creative Director to ensure that milestones are met and the team stays on the pulse with changes and plan alterations. Influence the in house agency with trends, best practices, digital advancements and competitors to help improve the team's approach to digital design Diligent approach to ensuring all content is optimised for mobile first devices and web Conduct research and stay updated on the latest design trends, tools, technologies and AI platforms. Reporting Relationships Digital CX Director About you Proven experience in team management and leadership of an army of creatives Experience working on digital + ecommerce design, in house or agency experience Experience in, and enthusiasm for, developing creative ideas for digital platforms, as well as 360 campaigns, from brief to delivery Ability to marry art (creative) and science (data); analytically looking at data, reporting and applying it to future projects and creative Understanding of online accessibility, UX / UI A strong track record in project planning, including accurate estimation of costs and timings Expert knowledge of user interface, application, mobile and responsive design, using the latest prototyping and design tools Great sense of design and composition with a strong eye for layout and appreciation of brand guidelines across all devices and channels Ability to work at pace, with a confidently calm demeanour Exceptional verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels of seniority across the business Exceptional information presentation (visual and written) experience Infectiously positive and passionate energy Proficiency in Figma, Adobe Creative Suite, Microsoft (email, docs, Onedrive), insight in AI tools such as Chat GPT, Adobe Firefly, Google Gemini Experience using Dropbox, and project management tools such as Trello / Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
01/06/2026
Full time
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de coding makeup applications for everyone, everywhere, with an easy to use, easy to choose, easy to gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market leading growth, innovative retail and product launches fuelled by industry leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role We are looking for a talented Head of Digital Design (Mat Cover) to join our growing in house team! This role will see you working on a variety of creative and trade led projects across the business. With leadership experience, you will have a demonstrated passion for navigating a team of talented individuals in improving and innovating digital marketing creative across New Campaign Launches, BAU and Sales periods such as Black Friday. You will have a keen eye for detail in all things digital design and digital marketing. We believe in disruption, innovation and the application of art and science to create the best concepts, big ideas and content creation. Pulling from strategic insights and data, you can create and bring to life beautiful ideas that move the world. You have a deep understanding of brand purpose, consumer journey and our customer's use of digital & technology. With an entrepreneurial spirit, you will need to be solutions oriented and collaborative in your approach. You will work alongside other creatives, the marketing team, digital team, creative team, technology organisation, Trade, PR, social, as well as help support our local markets with their creative aims. As a Head of Digital Design you will Oversee a talented team of designers (>8 10 growing), overseeing business wide briefs, and supporting the team to develop a broad variety of global digital assets, ensuring consistency across all assets (i.e. emails, Paid Marketing, Charlotte Tilbury App, and Affiliates, BAU & Evergreen templated digital assets) Executing large scale digital roll outs or tech initiatives in a systematic and meticulous manner Working within digital constraints and exploring new ways of challenging and innovating the brand digitally, through new layout design, tools, and technology including the use of AI. Support the digital content team by reviewing and approving digital friendly image & video assets. Support in the creation of Digital Marketing assets e.g. display banners and paid social creative Applying learnings on assets across various platforms, identifying opportunities for personalisation and targeting. Communicate effectively within the broader Creative team; Project Managers, Copywriters, Graphic Designers, Product Designers, Art Directors, Retouchers, Video Editors and the Creative Director to ensure that milestones are met and the team stays on the pulse with changes and plan alterations. Influence the in house agency with trends, best practices, digital advancements and competitors to help improve the team's approach to digital design Diligent approach to ensuring all content is optimised for mobile first devices and web Conduct research and stay updated on the latest design trends, tools, technologies and AI platforms. Reporting Relationships Digital CX Director About you Proven experience in team management and leadership of an army of creatives Experience working on digital + ecommerce design, in house or agency experience Experience in, and enthusiasm for, developing creative ideas for digital platforms, as well as 360 campaigns, from brief to delivery Ability to marry art (creative) and science (data); analytically looking at data, reporting and applying it to future projects and creative Understanding of online accessibility, UX / UI A strong track record in project planning, including accurate estimation of costs and timings Expert knowledge of user interface, application, mobile and responsive design, using the latest prototyping and design tools Great sense of design and composition with a strong eye for layout and appreciation of brand guidelines across all devices and channels Ability to work at pace, with a confidently calm demeanour Exceptional verbal and written communication skills, with the ability to effectively engage and influence stakeholders at all levels of seniority across the business Exceptional information presentation (visual and written) experience Infectiously positive and passionate energy Proficiency in Figma, Adobe Creative Suite, Microsoft (email, docs, Onedrive), insight in AI tools such as Chat GPT, Adobe Firefly, Google Gemini Experience using Dropbox, and project management tools such as Trello / Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves. We're a hybrid model with flexibility, allowing you to work how best suits you. 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday. Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey. Financial security and to work with you on our allocated dog friendly days and spaces and not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process.
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role The Customer Insight team powers customer centric decision making across Charlotte Tilbury, turning data into the insight that shapes our growth strategy. We bring together customer, digital, trade and market signals to understand how our customers discover, shop and stay loyal to the brand, and how we can serve them better at every step. The Customer Intelligence Lead is a pivotal role in this team. Reporting to the Head of Customer Insights, you'll own the day to day Customer Intelligence agenda setting priorities, defining how we measure customer performance, and ensuring insight is embedded into key commercial and marketing decisions. You'll balance hands on analytics with leadership and influence. You'll lead complex analysis and modelling yourself where needed, while guiding a mid weight Customer Intelligence Analyst and partnering with Data Science, Data Engineering, CRM, Digital and Marketing teams. Your work will shape how we acquire, retain and grow customers globally, and you'll be a visible, trusted voice on customer performance for senior stakeholders across the business. As a Customer Intelligence you will The role covers the full customer insight lifecycle, from framing the right questions through to embedding recommendations and measuring impact. Responsibilities include Shaping and delivering the Customer Intelligence strategy, working with the Head of Customer Insights to define the roadmap, priorities and standards for customer insight. Owning customer metrics, frameworks and performance reporting, defining and governing KPIs such as acquisition efficiency, retention, loyalty, LTV and churn across channels and markets. Leading high impact analysis and advanced analytics, running complex customer analysis, segmentation and propensity/LTV modelling to inform targeting, personalisation and optimisation activity. Translating insight into strategy and action, turning complex data into clear stories, recommendations and test and learn plans for senior stakeholders across CRM, Performance Marketing, Trade, Product and Finance. Shaping customer data foundations and tooling, partnering with Data Engineering and Data Science to ensure the architecture, data pipelines, models and tools provide a reliable, joined up view of the customer and robust measurement. Line management of a Customer Insight Analyst, setting goals, prioritising workload, reviewing outputs and coaching for high performance and continual development. Who you will work with Data & AI Team, Digital etc. About you Degree in a quantitative/STEM subject (or equivalent experience), with strong exposure to statistics or econometrics. Extensive experience in customer/marketing/CRM analytics in a consumer facing business, delivering clear commercial impact. Advanced SQL and strong data modelling skills, confident working with large, complex customer and transactional datasets. Proven track record leading end to end insight projects and turning findings into clear recommendations and actions, with high attention to detail and data quality. Experience managing or mentoring analysts, setting priorities and ensuring high quality outputs. Excellent stakeholder management and storytelling skills, comfortable challenging and influencing senior leaders. Strong commercial acumen, with deep understanding of LTV, churn, acquisition, retention and their link to P&L. Experience with BI/visualisation tools (e.g. Looker, Tableau) and digital analytics (e.g. Snowplow, GA4). Experience introducing AI into analytical workflows (we are big believers in AI for productivity and would love to learn from your experience!) Charlotte Tilbury is a fast paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves We're a hybrid model with flexibility, allowing you to work how best suits you 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey Financial security and planning with our pension and life assurance for all Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues Bring your furry friend to work with you on our allocated dog friendly days and spaces And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!
29/05/2026
Full time
About Charlotte Tilbury Beauty Founded by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE in 2013, Charlotte Tilbury Beauty has revolutionised the face of the global beauty industry by de-coding makeup applications for everyone, everywhere, with an easy-to-use, easy-to-choose, easy-to-gift range. Today, Charlotte Tilbury Beauty continues to break records across countries, channels, and categories and to scale at pace. Over the last 10 years, Charlotte Tilbury Beauty has experienced exceptional growth and is one of the most talked about brands in the beauty industry and beyond. It has become a global sensation across 50 markets (and growing), with over 2,300 employees globally who are part of the Dream Team making the magic happen. Today, Charlotte Tilbury Beauty is a truly global business, delivering market-leading growth, innovative retail and product launches fuelled by industry-leading tech - all with an internal culture of embracing challenges, disruptive thinking, winning together, and sharing the magic. The energy behind the brand is infectious, and as we grow, we are always looking for extraordinary talent who want to be part of this our success and help drive our limitless ambitions. About the role The Customer Insight team powers customer centric decision making across Charlotte Tilbury, turning data into the insight that shapes our growth strategy. We bring together customer, digital, trade and market signals to understand how our customers discover, shop and stay loyal to the brand, and how we can serve them better at every step. The Customer Intelligence Lead is a pivotal role in this team. Reporting to the Head of Customer Insights, you'll own the day to day Customer Intelligence agenda setting priorities, defining how we measure customer performance, and ensuring insight is embedded into key commercial and marketing decisions. You'll balance hands on analytics with leadership and influence. You'll lead complex analysis and modelling yourself where needed, while guiding a mid weight Customer Intelligence Analyst and partnering with Data Science, Data Engineering, CRM, Digital and Marketing teams. Your work will shape how we acquire, retain and grow customers globally, and you'll be a visible, trusted voice on customer performance for senior stakeholders across the business. As a Customer Intelligence you will The role covers the full customer insight lifecycle, from framing the right questions through to embedding recommendations and measuring impact. Responsibilities include Shaping and delivering the Customer Intelligence strategy, working with the Head of Customer Insights to define the roadmap, priorities and standards for customer insight. Owning customer metrics, frameworks and performance reporting, defining and governing KPIs such as acquisition efficiency, retention, loyalty, LTV and churn across channels and markets. Leading high impact analysis and advanced analytics, running complex customer analysis, segmentation and propensity/LTV modelling to inform targeting, personalisation and optimisation activity. Translating insight into strategy and action, turning complex data into clear stories, recommendations and test and learn plans for senior stakeholders across CRM, Performance Marketing, Trade, Product and Finance. Shaping customer data foundations and tooling, partnering with Data Engineering and Data Science to ensure the architecture, data pipelines, models and tools provide a reliable, joined up view of the customer and robust measurement. Line management of a Customer Insight Analyst, setting goals, prioritising workload, reviewing outputs and coaching for high performance and continual development. Who you will work with Data & AI Team, Digital etc. About you Degree in a quantitative/STEM subject (or equivalent experience), with strong exposure to statistics or econometrics. Extensive experience in customer/marketing/CRM analytics in a consumer facing business, delivering clear commercial impact. Advanced SQL and strong data modelling skills, confident working with large, complex customer and transactional datasets. Proven track record leading end to end insight projects and turning findings into clear recommendations and actions, with high attention to detail and data quality. Experience managing or mentoring analysts, setting priorities and ensuring high quality outputs. Excellent stakeholder management and storytelling skills, comfortable challenging and influencing senior leaders. Strong commercial acumen, with deep understanding of LTV, churn, acquisition, retention and their link to P&L. Experience with BI/visualisation tools (e.g. Looker, Tableau) and digital analytics (e.g. Snowplow, GA4). Experience introducing AI into analytical workflows (we are big believers in AI for productivity and would love to learn from your experience!) Charlotte Tilbury is a fast paced and dynamic environment where nimble mindsets, striving to deliver the best and wanting to be part of a global are key. Even though we have requirements, our experience and background are just a guide, we still love to welcome applicants with more or less experience stated, provided necessary skills can be demonstrated. Why join us? Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves We're a hybrid model with flexibility, allowing you to work how best suits you 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey Financial security and planning with our pension and life assurance for all Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues Bring your furry friend to work with you on our allocated dog friendly days and spaces And not to forget our generous product discount and gifting! At Charlotte Tilbury Beauty, our mission is to empower everybody in the world to be the most beautiful version of themselves. We celebrate and support this by encouraging and hiring people with diverse backgrounds, cultures, voices, beliefs, and perspectives into our growing global workforce. By doing so, we better serve our communities, customers, employees - and the candidates that take part in our recruitment process. If you want to learn more about life at Charlotte Tilbury Beauty please follow our LinkedIn page!