Isystems Integration Ltd

About Ekco Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers' existing technology investments. In a few words, we take businesses to the cloud and back! We have over 600 highly talented and supportive colleagues (and counting) across a number of regional offices in Ireland, UK, Netherlands & Malaysia. About the role Reporting into the Head of Technical Operations, you will be responsible for management and planning all Network Infrastructure both internally and customer facing where Ekco provides services/support, including Local and Wide Area Networks. You will provide technical expertise, support and specialist advice in delivering operational infrastructure services. Also, you will have line management responsibilities for geographically spread team, ensuring they are appropriately skilled, and that resource is allocated to support the services Ekco provides and project work as required. Job Duties/Requirements of Role As the Ekco Networks Practice Lead you will play a key role in: Own the day-to-day support and management of Ekco's UK Network(s) service ensuring it is performant, available and that any interruptions to the service or business are minimised with Incidents, Request and changes resolved/fulfilled within a timely manner in line with their SLA's Provide technical oversight of the Networks supported, inputting to architectural decisions and acting as the technical design authority within Ekco's Services. Establish operational procedures to ensure that the Network Practice and other Practices work together seamlessly to support the business. Undertake technology life cycle management to ensure that all Network equipment is maintained and patched to current levels, owning a high-level plan for replacements to allow for budgetary forecasts. Own all tools required to manage the network, ensuring that these are properly managed, maintained and accessible to teams who need them to provide support. As an Ekco Practice Leader you will play a key role in: Driving a UK centric approach to delivering customer facing technical support. Actively promoting this approach. Taking ownership of your respective practice to ensure award winning service is delivered Leading by example ensuring your team and others are living up to the standards we all set Going above and beyond to deliver, not accepting just good service, good is not good enough only excellent will do. Constantly be looking for opportunities to improve the service we offer Working with other practice leaders to ensure no ticket/piece or work gets left behind Continually developing knowledge of industry best practice and standards Ensuring processes are followed and where processes don't exist helping to define them Ensuring SLA's and KPI's are hit for yours and your peers' practices, reporting weekly & monthly to demonstrate this Acting as Major Incident Manager as and when required on a rota (1/6) Regularly conducting 1-2-1s with the team ensuring each team member has objectives and a CDPs in place Acting as a single point of contact for presales activity in your respective practice, bring together resources to support sales activities. About You You will have: A strong customer focus, with an ability to continually anticipate and meet customers' needs excelling in communicating at all levels within a customer organisation. Nine or more years of experience in datacentre networks CCNP level certification, or alternative vendor equivalent Expert-level understanding of fundamental networking principles. Experience working with network software and hardware. Solid understanding of routing design (BGP, VRF, OSPF) Solid understanding of Layer-2 design. Experience of network security components (Firewall, IPS) Preferred knowledge of Cisco, Dell, HPE, Aruba, CX Palo Alto, F5 Experience of multiple different monitoring tools such as PRTG, Azure Monitor, SolarWinds, Logic Monitor to name just a few Ability to develop documented long term technical strategy aligned to the technical roadmap for Ekco services. Experience in supporting the growth of talented and skilled engineers while maintaining a highly engaged team Experience in working to ensure customer solutions and services comply with the relevant product standards and internal documentation (in accordance with ISO certification) Experience of managing a 24/7 technical support operations including management of an on-call rota The Desirables Understanding of Service Management best practices frameworks such as ITIL Knowledge of NSX would be a bonus Why Ekco Ekco are committed to cultivating an environment that promotes diversity, equity, inclusion and belonging We recognise the value of internal mobility and encourage opportunities for internal development & progression Flexible working with a family friendly focus are at the core of our company values Employee perks Time off - 25 days leave + public holidays x1 day Birthday leave per year Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice. Private Medical Healthcare with Bupa (post probation) Discounted Dental Insurance with Bupa (via salary sacrifice) Learning & development - Unlimited access to Udemy learning platform A lot of responsibilities & opportunities to grow (also internationally)

About Ekco: Founded in 2016 Ekco is now one of the fastest growing cloud solution providers in Europe! We specialise in enabling companies to progress along the path of cloud maturity, managing transformation and driving better outcomes from our customers' existing technology investments. In a few words, we take businesses to the cloud and back! We have over 600 highly talented and supportive colleagues (and counting) across a number of regional offices in the UK, Benelux, & Ireland. About the role: Reporting directly into the Network Practice Manager, this is an integral role in the support for UK Network data centres and network customers not only working on the day-to-day delivery of service but also participating in mission critical projects, network development and implementations. We put the customer at the heart of the service we provide so you must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges. A key aspect of the role will be maintaining the networks across multiple data centres, providing 3rd line support to customers and delivering network related projects to internal and external clients as part of a multi-practice project teams. You will join a growing team of IT experts in delivering high quality IT services. You will be self-motivated and be able to work autonomously and within a team to achieve day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. Responsibilities will include, but are not limited to: Providing maintenance and support for Ekco's networks across multiple DCs. Providing support for Ekco's network customers. Performing investigations and taking ownership of operational incidents, problems or changes and preparing solutions to achieve resolution/fulfilment within agreed timescales. Actioning production support requests, as required, in a timely and effective manner, in accordance with agreed service levels. Design and implement client-focused solutions. Production of documents including: Statement of Work (SOW), implementation plan and system documentations (HLD/LLD). Provide technical support and network guidance to other teams within the business. Participate in continuous improvement activities. Liaising with vendors and suppliers for support escalation. Actioning daily checks and monitoring event reviews to ensure system integrity. Participating in rota based, on-call support with the UK Networks team Essential Skills/Experience: CCNA or equivalent networking qualification 5+ years as a network engineer with hands-on experience. Strong experience in troubleshooting layer 2 and layer 3 protocols, eg OSPF, BGP, MSTP, HSRP/VRRP, IPSec. Strong experience in supporting and configuring Firewalls, specifically Fortigate, Palo Alto and Cisco ASA. Strong experience configuring network Switches across multiple vendors - Cisco (Nexus, Catalyst), Dell, Mellanox, Juniper, Huawei. Monitoring - eg, Nagios/Solarwinds/PRTG. Desired Skills: CCNP or equivalent vCloud Director experience Huawei Routers and Switches experience Juniper Routers and Switches experience Frotinet suite experience Cumulus OS experience Cisco wireless experience NSX experience Citrix Experience Experience gathering customer requirements and joining pre-sales consultancy effort ITIL Foundation qualified Why Ekco Ranked as Ireland's 4th fastest growing technology company in the Deloitte Fast50 Awards VMware & Veeam top partner status Ekco are committed to cultivating an environment that promotes diversity, equality, inclusion and belonging We recognise the value of internal mobility and encourage opportunities for internal development & progression Flexible working with a family friendly focus are at the core of our company values Benefits/perks: Time off - 25 days leave + public holidays x1 day Birthday leave per year Company Pension Scheme (employer contribution 5%) + flexible salary sacrifice Employee Assistance Programme (EAP) - access to dedicated mental health, emotional wellbeing and general advice Private Medical Healthcare with Bupa (post probation) Discounted Dental Insurance with Bupa (via salary sacrifice) Regular EkcoEats socials - monthly lunch in the office for all EkcOlympics - a global activity for fun! Learning & development - Unlimited access to Udemy learning platform A lot of responsibilities & opportunities to grow (also internationally)