Pension Protection Fund

Desktop Support Analyst - 2nd Line Location: Hybrid - Croydon Head Office (From 2 days per week) and Remote Salary: £35,000 to £36,500 per annum plus Civil Service Pension and other benefits Tenure: Permanent - Unfortunately we are unable to consider applicants that require sponsorship for this position Position type: Full Time At the Pension Protection Fund (PPF), we provide security in retirement for our members and millions of people throughout the UK who belong to defined benefit (DB) pension schemes. Through the PPF and Financial Assistance Scheme (FAS), we compensate members for their pensions after the employer funding their pension becomes insolvent. In total, we look after over 400,000 members across the PPF and FAS. With over £30 billion in assets under management, our investments support long-term economic growth across the UK. Our award-winning team of around 450 professionals has earned the IPE UK Pension Fund of the Year title three times in seven years. We work closely with government and industry partners to improve outcomes for scheme members, employers, and the broader pension system-playing a vital role in strengthening retirement security nationwide. We're looking for a Desktop Support Analyst to join our busy Service Delivery team to become a critical customer-facing member of the Department. The key responsibility includes providing exceptional service delivery and user experience in a Microsoft 365 (M365) cloud-first environment. No day is ever the same; typical tasks will include managing various incidents, fulfilling service requests, processing devices, system builds, script development, network troubleshooting, software / application handling, and optimising support practices. We're looking for someone with a proven track record in a 2nd line support role. This should be from a professional services environment (financial services preferred) that deals with business-critical teams in an end-user organisation, rather than working in a managed services or IT consultancy setting. You'll bring excellent customer service skills to everything you do - this includes the ability to clearly communicate both technical and non-technical information to a diverse user base, remain calm and effective under pressure, and apply a logical, structured approach to prioritising tasks. You'll have a natural aptitude for problem-solving and be comfortable maintaining a consistently high standard of work, whether operating independently or as part of a supervised team. You'll demonstrate a high level of knowledge in Microsoft 365 and it's applications, alongside solid experience in incident management, fault diagnosis and resolution. An ITIL Service Management qualification, or experience working within a team that follows ITIL-aligned practices, is highly desirable. Sound like you? Apply now. The Service Delivery team at the PPF provide a 7am - 7pm technology service at two sites located in the Croydon Head Office and the smaller Cannon Street (London) office. The post-holder will deliver this role from the Croydon location and may, on the rare occasion, be expected to travel to the London site. In exceptional circumstances where incidents occur there may be a business need to work out of hours. We're proud to be a Disability Confident Leader and actively encourage applications from people with disabilities. We are committed to ensuring our recruitment process is inclusive and accessible. If you require any reasonable adjustments during the recruitment process, please let us know. We are happy to discuss your needs and ensure you have the support required. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you'll be welcome here. No agencies please

Scheme Delivery Consultant Location: Croydon office location with Hybrid working Salary: £52,725 to £57,000 per annum plus Civil Service Pension Contract Type: Permanent Position type: Full Time We re the Pension Protection Fund. We protect millions of people in the UK who belong to defined benefit pension schemes. When these schemes fail, we re ready to help. We do this by paying our members, by charging a levy and by investing sustainably. Our work has a real impact on people s lives, so we strive to do it well, with integrity and their future in mind. We have an opportunity for a Scheme Delivery Consultant to join the Relationships Team within the Scheme Delivery Area. This position will involve being the lead relationship contact with PPF Panellists and other external stakeholders with the aim of building compelling relationships, in an environment of open and honest two-way communication. Our ideal applicant will be able think strategically and innovatively to put plans in motion to obtain the best possible outcome and, where required, unblock issues and make risk-based decisions to enable timely and efficient delivery of schemes. They will also have a proven track record of managing third party suppliers to ensure objectives are achieved. Experience should also demonstrate budgets being managed with experience of overseeing a portfolio. Additionally, they will be able to demonstrate experience of dealing with senior stakeholders with the ability to deliver complex information in a clear and concise manner. Sound like you? Apply now. In return for your skills, experience, and commitment we ll give you a challenging role within a business where you ll get the support you need to develop your career. We ll also give you lots of opportunities for personal development and skills training. Our Croydon office is just across the road from East Croydon station, which is around 15 minutes from Victoria or London Bridge, 10 minutes from Clapham Junction or half an hour from St Pancras. We re proud to be a Disability Confident Leader, the highest accreditation under the Disability Confident Scheme. If you have a disability and meet the essential criteria for this role you will be guaranteed an interview. We embrace diverse talent welcoming people with different beliefs, backgrounds and ways of working. Whatever your background, and however you identify, you ll be welcome here. We re happy to talk about flexible working No agencies please.