RENTOKIL INITIAL PLC

Rentokil Initial plc is seeking an ambitious Digital Data Executive to join our dynamic Marketing & Innovation (M&I) team. If you thrive on turning data into strategy and driving tangible results across global digital channels, this is your opportunity. What you'll be doing Insight Generation: Identifying, validating, and communicating actionable insights from our vast digital estate to drive traffic and conversion to profitable sales. Reporting & Analysis: Maintaining and generating key monthly analytics reports across all digital marketing KPIs. Data Expertise: Working hands on with SQL to summarise and make data accessible to senior management. Recommendation Development: Liaising with internal and external teams to develop data driven recommendations that inform our digital marketing strategy. Requirements 12+ months of commercial experience with Google Analytics and Google Ads. Basic, hands on SQL skills and experience with Business Intelligence tools (Qlik, Tableau, Power BI, or Google Data Studio). Proven ability to problem solve, work closely with technical teams (SEO, PPC, CRO), and translate complex data into clear, simple presentations and actionable dashboards. Confidence in presenting insights and coaching less technical teams on data interpretation. Knowledge of core digital marketing channels (SEO, PPC) and experience with CRO tools (Fullstory or Hotjar) is a plus. Why join Rentokil Initial We are a global support services company operating in almost 80 countries with a market leading position in Pest Control and Hygiene services. We are a cash generative "people business" committed to continuous innovation and protecting people. Join a high performing digital team of 62 colleagues and make a significant impact on our global growth strategy. Benefits Competitive salary Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays Employee Assistance Programme Death in service benefit Healthcare Free parking At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging.

Rentokil Initial plc is seeking a Digital Data Executive to enhance our global marketing strategy. This role involves generating actionable insights from digital data, maintaining key analytical reports, and working with SQL to make data accessible for senior management. Ideal candidates have over 12 months of experience with Google Analytics and Ads, basic SQL skills, and knowledge of core digital marketing channels. Join a dynamic team in a hybrid working environment with a competitive salary and excellent benefits.

Rentokil Initial plc is seeking a Communications Architect in Crawley to design and implement customer experience solutions on the Genesys Cloud platform. This role requires proven experience with unified communications and technical architecture, focusing on enhancing the customer journey through various channels. The successful candidate will provide guidance to development teams while ensuring adherence to best practices. Competitive salary, hybrid working, and opportunities for professional development are offered.

This role focuses on the architecture and technical design of our customer experience (CX) and communication solutions. Centered on the Genesys Cloud platform, the role covers all touchpoints across the customer journey, from initial contact to ongoing support, spanning voice, web, chat, and mobile. Delivering a seamless and positive CX is crucial for maintaining our market leading position and driving loyalty. Main Purpose of Role The Communications Architect plays a key role in defining and delivering the technical strategy for communication solutions. Key responsibilities include: Designing and documenting solutions that are customer centric, scalable, and integrated across various channels. Selecting and integrating appropriate technologies to enhance the customer journey. Providing technical leadership and guidance to development teams. Ensuring adherence to architectural principles and standards. Collaborating with stakeholders to translate business needs into technical solutions that improve CX. Ensuring design activities follow best practice principles in line with the company architectural strategy. Tasks & Responsibilities Define and maintain the technical architecture for communication and CX solutions. Design and document solutions for new initiatives and enhancements. Integrate various platforms and systems with ourGenesys platform. Provide technical guidance and support to development teams. Ensure adherence to architectural principles and security standards. Collaborate with stakeholders across the business to gather requirements and feedback. Monitor and optimise the performance and effectiveness of communication solutions. Stay up to date on emerging technologies and trends in the CX and Genesys space. Requirements: Personal Profile & Experience Proven experience as a Technical/Communications Architect for CX solutions. Experience with Unified Communications platforms, specifically Genesys. Proficiency in UML documentation, Data Modelling, and Design. Familiarity with Architecture frameworks (e.g., TOGAF). Knowledge & Skills Education: IT related or relevant degree. Genesys Certification: Certification Genesys Cloud CX Professional. Genesys Cloud CX Architect. Genesys Cloud CX Developer. IVR (Interactive Voice Response): Designing menus and self service paths. ACD (Automated Call Distribution): Creating routing logic (e.g., skill based routing or predictive routing). Bot Integration: Connecting AI bots into communication flows. WEM & Analytics: Knowledge of Workforce Engagement Management (WEM) and reporting tools like Genesys Pulse or Performance Dashboards to measure contact center efficiency. Methodology: Experience with Agile development methodologies. Communication: Excellent communication and interpersonal skills. Analytical: Strong problem solving and analytical skills. Training & Role Expansion Opportunities While the core of this role is centered on Genesys and CX architecture, Rentokil Initial provides significant opportunities for the successful candidate to expand their technical remit: Google Cloud Technologies: Opportunities to gain hands on knowledge and integrate CX solutions with Google Cloud Platform (GCP) services. Professional Development: Support for obtaining GCP certifications (e.g., Cloud Architect) as the role evolves to include cloud native communication strategies. Advanced Integration: Gain exposure to API management and serverless computing within a cloud first environment. Continuous Learning: Participation in industry events and conferences focused on the intersection of CX and Cloud technologies. Benefits: Competitive salary and bonus scheme Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank holidays Employee Assistance Programme Death in service benefit Healthcare Free parking At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to if you need anything. Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see your real passion and understanding of the role. A personal touch will help you stand out.