Zellis
Watford, Hertfordshire
About the role We're looking for an experienced Senior Java Engineer to join the elementsuite team - someone who brings not only technical excellence but also the ability to influence, guide, and mentor within a high-performing engineering environment. This is a hands-on senior role where you'll take ownership of core parts of the elementsuite platform and its foundational services - mission-critical components that underpin our software stack. You'll play a key role in setting technical direction, ensuring our solutions are clean, elegant, secure, and built for scale. You'll be primarily working with Java (with Rust where it adds value), building robust and scalable applications that serve some of the largest brands across the UK & Ireland. As part of a small, elite engineering team, you'll have both the freedom and responsibility to shape the future of our platform - influencing architecture, engineering practices, and delivery standards. elementsuite is rewriting the rulebook on how enterprise software is built. Our cloud-native platform powers flexible, scalable, and beautifully simple HR and workforce management solutions. At the start of this year, elementsuite and Zellis joined forces to create an AI-enabled, end-to-end HR, WFM and Pay solution. We already support some of the biggest brands in the UK & Ireland, combining deep HR domain expertise with next-generation technology. Together, we're transforming the future of HR and Payroll technology, where artificial intelligence meets human expertise to reimagine the world of work: intuitive, connected and AI-enabled. Our all-in-one solution is designed to power exceptional employee experiences and help our customers thrive. Skills & experience Deliver best-in-class Java platform code, developing software in an iterative cycle with a focus on architecture and design throughout the process Strong understanding of creating robust, scalable applications, using industry-standard source code control within a small team Automated testing. Develop and test across multiple browsers, platforms, and devices, including smartphones and tablets where applicable Demonstrate ability to learn new technologies quickly Platform services Maintain and enhance the platform software as a reliable and secure foundation for our current and future application(s). Enhance the performance of the platform software as required to meet agreed service level objectives. Create, maintain and enhance foundational software tools for internal users (e.g. des). Maintain and enhance customer-facing platform services such as authentication services (e.g. single-sign on). Write and maintain performant code interacting with Postgres, using extensive SQL skills and database knowledge. Provide hands-on architectural guidance and practical assistance to project teams and our development team, regarding our core product and customisations/configuration of that product, especially in the areas of interfaces, security and performance. Seek innovative technical solutions to key business problems and opportunities. Continued learning relevant to the role, including programming skills and industry trends Experience 10+ yrs delivering software technology solutions Deep knowledge of Java, OO design patterns, multi-threading, asynchronous paradigms, experience working with Spring, Git, Postgres, MongoDB, JavaScript. Deep knowledge of Rust (where required). Experience with designing APIs, and with architecting, developing and maintaining cloud systems. Benefits & culture At Zellis we create AI-enabled HR, workforce management and payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 3,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
About the role We're looking for an experienced Senior Java Engineer to join the elementsuite team - someone who brings not only technical excellence but also the ability to influence, guide, and mentor within a high-performing engineering environment. This is a hands-on senior role where you'll take ownership of core parts of the elementsuite platform and its foundational services - mission-critical components that underpin our software stack. You'll play a key role in setting technical direction, ensuring our solutions are clean, elegant, secure, and built for scale. You'll be primarily working with Java (with Rust where it adds value), building robust and scalable applications that serve some of the largest brands across the UK & Ireland. As part of a small, elite engineering team, you'll have both the freedom and responsibility to shape the future of our platform - influencing architecture, engineering practices, and delivery standards. elementsuite is rewriting the rulebook on how enterprise software is built. Our cloud-native platform powers flexible, scalable, and beautifully simple HR and workforce management solutions. At the start of this year, elementsuite and Zellis joined forces to create an AI-enabled, end-to-end HR, WFM and Pay solution. We already support some of the biggest brands in the UK & Ireland, combining deep HR domain expertise with next-generation technology. Together, we're transforming the future of HR and Payroll technology, where artificial intelligence meets human expertise to reimagine the world of work: intuitive, connected and AI-enabled. Our all-in-one solution is designed to power exceptional employee experiences and help our customers thrive. Skills & experience Deliver best-in-class Java platform code, developing software in an iterative cycle with a focus on architecture and design throughout the process Strong understanding of creating robust, scalable applications, using industry-standard source code control within a small team Automated testing. Develop and test across multiple browsers, platforms, and devices, including smartphones and tablets where applicable Demonstrate ability to learn new technologies quickly Platform services Maintain and enhance the platform software as a reliable and secure foundation for our current and future application(s). Enhance the performance of the platform software as required to meet agreed service level objectives. Create, maintain and enhance foundational software tools for internal users (e.g. des). Maintain and enhance customer-facing platform services such as authentication services (e.g. single-sign on). Write and maintain performant code interacting with Postgres, using extensive SQL skills and database knowledge. Provide hands-on architectural guidance and practical assistance to project teams and our development team, regarding our core product and customisations/configuration of that product, especially in the areas of interfaces, security and performance. Seek innovative technical solutions to key business problems and opportunities. Continued learning relevant to the role, including programming skills and industry trends Experience 10+ yrs delivering software technology solutions Deep knowledge of Java, OO design patterns, multi-threading, asynchronous paradigms, experience working with Spring, Git, Postgres, MongoDB, JavaScript. Deep knowledge of Rust (where required). Experience with designing APIs, and with architecting, developing and maintaining cloud systems. Benefits & culture At Zellis we create AI-enabled HR, workforce management and payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 3,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
Zellis
About the role As part of our Data Insights team within the Zellis Managed Services function, this is a key role working alongside our Reporting and Insights Analysts and key internal stakeholders to maximise the value of our own data. Key responsibilities will include data extraction and transformation, data modelling, and creating and maintaining ongoing data products with supporting documentation. In this role your key responsibilities will be: Generate actionable insights by analysing a wide range of Operational and Customer data sets and effectively joining the dots to align output to wider business delivery and objectives. Establish and maintain strong relationships with multiple key stakeholders, internally and external suppliers, through attendance in meetings, gaining a clear understanding of business objectives, owning of Insights delivery and follow-on actions. Extract, collate and explore data from existing platforms and establish relationships between multiple sets of data alongside the identification of additional datasets in support of developing new insights. Take ownership for cleansing and documenting existing datasets to support the maintenance and development of reporting and insights. Proficient in a wide range of skills, and expert in core data analysis and processing skills, using data to drive decision making via SQL, advanced Excel, APIs, Power BI/DAX, Python and database management Skills & experience Follows a methodical approach to identifying and resolving more complex problems Defines problem statements and completes the root cause. Independently able to make decisions. Proactively raises potential issues/opportunities and provide solutions for medium risks. Understands, applies and adapts appropriate methods, tools, applications etc. to solve complex problems. Works on more complex improvement opportunities across wider teams, which delivers higher benefits Follows set development path for their role, takes the initiative to develop skills and knowledge by identifying (and agreeing with manager) appropriate development opportunities Helps less experienced colleagues within the wider Transformation team or business their development in data literacy Takes the lead on multiple complex analytics projects and is able to work independently with minimum support. Collaborate and communicates proactively with all relevant business stakeholders, to drive results. Other Expectations Able to identify various data sources that meet stakeholder requirements. Proficient in modelling data in relation to business problems through use of tools such as SQL, Python, or R. Strong commercial awareness and understanding of turning data into business value through identification of trends or patterns. Analytical approach to work with high level of attention to detail. Strong understanding of statistical methods including regression analysis and sampling. Ability to communicate key findings effectively to both technical and non-technical stakeholders. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive salary. Excellent career progression opportunities. Transportation to the office (up to 30kms). Casual, privilege and sick leave, plus your birthday off. Group medical insurance. Personal accident insurance. Life assurance. A range of additional flexible benefits to support personal wellbeing.
About the role As part of our Data Insights team within the Zellis Managed Services function, this is a key role working alongside our Reporting and Insights Analysts and key internal stakeholders to maximise the value of our own data. Key responsibilities will include data extraction and transformation, data modelling, and creating and maintaining ongoing data products with supporting documentation. In this role your key responsibilities will be: Generate actionable insights by analysing a wide range of Operational and Customer data sets and effectively joining the dots to align output to wider business delivery and objectives. Establish and maintain strong relationships with multiple key stakeholders, internally and external suppliers, through attendance in meetings, gaining a clear understanding of business objectives, owning of Insights delivery and follow-on actions. Extract, collate and explore data from existing platforms and establish relationships between multiple sets of data alongside the identification of additional datasets in support of developing new insights. Take ownership for cleansing and documenting existing datasets to support the maintenance and development of reporting and insights. Proficient in a wide range of skills, and expert in core data analysis and processing skills, using data to drive decision making via SQL, advanced Excel, APIs, Power BI/DAX, Python and database management Skills & experience Follows a methodical approach to identifying and resolving more complex problems Defines problem statements and completes the root cause. Independently able to make decisions. Proactively raises potential issues/opportunities and provide solutions for medium risks. Understands, applies and adapts appropriate methods, tools, applications etc. to solve complex problems. Works on more complex improvement opportunities across wider teams, which delivers higher benefits Follows set development path for their role, takes the initiative to develop skills and knowledge by identifying (and agreeing with manager) appropriate development opportunities Helps less experienced colleagues within the wider Transformation team or business their development in data literacy Takes the lead on multiple complex analytics projects and is able to work independently with minimum support. Collaborate and communicates proactively with all relevant business stakeholders, to drive results. Other Expectations Able to identify various data sources that meet stakeholder requirements. Proficient in modelling data in relation to business problems through use of tools such as SQL, Python, or R. Strong commercial awareness and understanding of turning data into business value through identification of trends or patterns. Analytical approach to work with high level of attention to detail. Strong understanding of statistical methods including regression analysis and sampling. Ability to communicate key findings effectively to both technical and non-technical stakeholders. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we're proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you'll have the chance to stretch and challenge yourself in an environment that's varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you'll receive: A competitive salary. Excellent career progression opportunities. Transportation to the office (up to 30kms). Casual, privilege and sick leave, plus your birthday off. Group medical insurance. Personal accident insurance. Life assurance. A range of additional flexible benefits to support personal wellbeing.
Zellis
Bristol, Somerset
Key Responsbilities: Lead and support BI support analysts deliver an exceptional quality of service. Ensure that the customer experience is at the heart of decisions, direction and leadership. Ensure successful onboarding of new team members. Coach, motivate, and mentor employees, conducting performances reviews, one-to-ones and ensuring quarterly objectives are set and delivered on. Conduct transactional monitoring and audits of direct reports ensuring that feedback is provided, and action/support plans created where required. Assist with identifying training and developmental needs of the team through individual performance management. Act as an escalation point for your team, internal and external customers, for issues that are brought to your attention. Responsible for overseeing planning of work and the management of Incidents, driving the standards of customer service to the highest levels within the department. Ensure customer and account satisfaction by overseeing all activities involved in providing an efficient, secure and reliable service. Assist Management in ensuring customer impact and opportunities for errors are minimised. Pro-actively monitor Cases and Incidents being progressed, identifying customer specific or on-going issues including increased activity and fault patterns. Work on potential mitigating plans with line manager. Work to and achieve department Service Level Targets including resolution and initial response times are achieved. Monitor and respond to the overall performance of the department and make recommendations for improvements to support a more efficient working practice and continuously deliver a high level of support to customers. Support the CSAT/NPS programme, working to implement required changes for ongoing improvement. Represent Zellis on internal and customer meetings (via audio or face to face when required). Deputise for your peers and Senior Manager, where applicable. Skills and Experience Required: Contribute towards team goals & objectives. Own the customer experience. Active part of the net promoter system - promoting positive customer feedback. Maintain accurate information within our systems. Always adhere to the quality standards. Target & results orientated. Strong organisational & time management skills. Interpersonal &leadership skills, including conflict resolution, customer service and ability to motivate self & others. Strong analytical skills, being able to define problems, collect data and draw conclusions. Ability to take ownership of any problem & see through to resolution. Clear and confident communicator. Initiative with the ability to work independently. Exceptional attention to detail. Able to react under pressure. Approachable member of the team Able to work within parameters set by the business. Able to work on own initiative as well as part of a team. Ability to prioritise tasks & workload and multi task where needed. Confidence in leading internal huddles / team meetings & external client meetings, documenting outputs. Working in, supporting or managing Business Intelligence function. Good level of knowledge of PowerBI, JasperSoft, Business Objects & Cognos. Knowledge of statistics applied to a service desk. Principles of supervision, training & performance evaluation. Project planning.Customer service/complaint management Experience of several Zellis products and services. ITIL Certified (Foundation) / CIPP. About Us: With over 50 years' experience and almost 2,000 employees we serve over 5 million of our customers' employees and process in excess of 60 million payslips a year. As a business we offer real-time recruitment, onboarding, talent and performance management services to over 600 customers via our powerful and integrated ResourceLink software. We're trusted by leading businesses throughout the UK and Ireland to help them with their most important resource - their people. We master what we do with a third of the FTSE 100, two thirds of the top 10 retailers and a third of all UK councils as our customers.
Key Responsbilities: Lead and support BI support analysts deliver an exceptional quality of service. Ensure that the customer experience is at the heart of decisions, direction and leadership. Ensure successful onboarding of new team members. Coach, motivate, and mentor employees, conducting performances reviews, one-to-ones and ensuring quarterly objectives are set and delivered on. Conduct transactional monitoring and audits of direct reports ensuring that feedback is provided, and action/support plans created where required. Assist with identifying training and developmental needs of the team through individual performance management. Act as an escalation point for your team, internal and external customers, for issues that are brought to your attention. Responsible for overseeing planning of work and the management of Incidents, driving the standards of customer service to the highest levels within the department. Ensure customer and account satisfaction by overseeing all activities involved in providing an efficient, secure and reliable service. Assist Management in ensuring customer impact and opportunities for errors are minimised. Pro-actively monitor Cases and Incidents being progressed, identifying customer specific or on-going issues including increased activity and fault patterns. Work on potential mitigating plans with line manager. Work to and achieve department Service Level Targets including resolution and initial response times are achieved. Monitor and respond to the overall performance of the department and make recommendations for improvements to support a more efficient working practice and continuously deliver a high level of support to customers. Support the CSAT/NPS programme, working to implement required changes for ongoing improvement. Represent Zellis on internal and customer meetings (via audio or face to face when required). Deputise for your peers and Senior Manager, where applicable. Skills and Experience Required: Contribute towards team goals & objectives. Own the customer experience. Active part of the net promoter system - promoting positive customer feedback. Maintain accurate information within our systems. Always adhere to the quality standards. Target & results orientated. Strong organisational & time management skills. Interpersonal &leadership skills, including conflict resolution, customer service and ability to motivate self & others. Strong analytical skills, being able to define problems, collect data and draw conclusions. Ability to take ownership of any problem & see through to resolution. Clear and confident communicator. Initiative with the ability to work independently. Exceptional attention to detail. Able to react under pressure. Approachable member of the team Able to work within parameters set by the business. Able to work on own initiative as well as part of a team. Ability to prioritise tasks & workload and multi task where needed. Confidence in leading internal huddles / team meetings & external client meetings, documenting outputs. Working in, supporting or managing Business Intelligence function. Good level of knowledge of PowerBI, JasperSoft, Business Objects & Cognos. Knowledge of statistics applied to a service desk. Principles of supervision, training & performance evaluation. Project planning.Customer service/complaint management Experience of several Zellis products and services. ITIL Certified (Foundation) / CIPP. About Us: With over 50 years' experience and almost 2,000 employees we serve over 5 million of our customers' employees and process in excess of 60 million payslips a year. As a business we offer real-time recruitment, onboarding, talent and performance management services to over 600 customers via our powerful and integrated ResourceLink software. We're trusted by leading businesses throughout the UK and Ireland to help them with their most important resource - their people. We master what we do with a third of the FTSE 100, two thirds of the top 10 retailers and a third of all UK councils as our customers.
