As an Implementation Consultant, you will be responsible for delivering implementation consultancy activities for Zellis customers on multiple aspects of their solutions or services delivery. You will be responsible for advising and working with customers to help them understand, implement, configure or test good practice use of Zellis suite of customer solutions and advise on industry leading processes and operational service design. This role may lead delivery directly or will work closely with the implementation project or programme manager. They will also partner with customer stakeholders and business representatives to support the achievement of the relevant delivery milestones on time, at the highest level of quality and on budget. In this role your key responsibilities will be: Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis range of solutions and services, partnering with the customer to develop a One Team approach to delivery and to ensure that all activities are delivered on time, at the highest level of quality and on budget Delivery of implemetation tasks against the agreed project plan and scope, following the Zellis standard project Implementation methodology Managing, scheduling and coordinating all activities assigned to you so that they are undertaken in accordance with the relevant plan, working alongside and in partnership with the wider Zellis and customer project team Preparing, reviewing, agreeing and implementing any deliverables assigned to you as part of the delivery plan Completing testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and where agreed, in line with all acceptance criteria Supporting the project or programme manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place Anticipating and managing ongoing risks and issues (including mitigation and resolution), and ensuring that they are escalated to the Implementation project or programme manager (or Zellis senior leader) in a timely fashion Skills & Experience Experience delivering on small, non-complex Implementation, software, advisory or Managed Services customers with small-medium scale employee volumes (under 10,000 EE s and £300k budgets), within the HR & Payroll sector. Significant experience and proficiency in (or demonstrated aptitude to develop) relevant technical skills, including main feature functions, setup and configuration options in elementsuite, ResourceLink, MyView and Zellis HCM Cloud Proficiency in ZIP APIs, connectors and integration methods Proficiency in data migration and loading for medium complexity data structures Proficiency in master data and payroll reconciliation for medium complexity employee payroll data, gross to net calculations and associated outputs Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
07/01/2026
Full time
As an Implementation Consultant, you will be responsible for delivering implementation consultancy activities for Zellis customers on multiple aspects of their solutions or services delivery. You will be responsible for advising and working with customers to help them understand, implement, configure or test good practice use of Zellis suite of customer solutions and advise on industry leading processes and operational service design. This role may lead delivery directly or will work closely with the implementation project or programme manager. They will also partner with customer stakeholders and business representatives to support the achievement of the relevant delivery milestones on time, at the highest level of quality and on budget. In this role your key responsibilities will be: Acting as a good practice advisor, coach and subject matter expert on industry leading processes and Zellis range of solutions and services, partnering with the customer to develop a One Team approach to delivery and to ensure that all activities are delivered on time, at the highest level of quality and on budget Delivery of implemetation tasks against the agreed project plan and scope, following the Zellis standard project Implementation methodology Managing, scheduling and coordinating all activities assigned to you so that they are undertaken in accordance with the relevant plan, working alongside and in partnership with the wider Zellis and customer project team Preparing, reviewing, agreeing and implementing any deliverables assigned to you as part of the delivery plan Completing testing of any deliverables or supporting activities assigned to you as part of the implementation plan to the highest level of quality and where agreed, in line with all acceptance criteria Supporting the project or programme manager in facilitating the provision of software, infrastructure, supporting tools and appropriate resources for each phase of the project to ensure all pre-requisites and ongoing support is in place Anticipating and managing ongoing risks and issues (including mitigation and resolution), and ensuring that they are escalated to the Implementation project or programme manager (or Zellis senior leader) in a timely fashion Skills & Experience Experience delivering on small, non-complex Implementation, software, advisory or Managed Services customers with small-medium scale employee volumes (under 10,000 EE s and £300k budgets), within the HR & Payroll sector. Significant experience and proficiency in (or demonstrated aptitude to develop) relevant technical skills, including main feature functions, setup and configuration options in elementsuite, ResourceLink, MyView and Zellis HCM Cloud Proficiency in ZIP APIs, connectors and integration methods Proficiency in data migration and loading for medium complexity data structures Proficiency in master data and payroll reconciliation for medium complexity employee payroll data, gross to net calculations and associated outputs Benefits & Culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a year, with almost half (42%) of the FTSE 100, 50% of the top retailers and 30% of the top universities in the UK & Ireland as customers, making us the largest provider of Payroll and HR software and managed services. Our vision is to be the clear leader in pay, reward, analytics, and people experiences. We're passionate about creating an environment where people want to join, belong to, and be part of a progressive organisation. Our values, which were defined with input from all of our 2,000 colleagues, we live and breathe every day: Unstoppable together. Always learning. Make it count. Think scale. Our people are critical to our ongoing success; we re proud of our inclusive culture that gives you the platform to grow, challenge the status quo and play a crucial role in further enhancing our market position as the leading provider of HR & Payroll software and services. With Zellis you ll have the chance to stretch and challenge yourself in an environment that s varied, flexible and hugely supportive. We also love to reward and recognise our brilliant colleagues. As part of your benefits package, you ll receive: A competitive base salary. 25 days annual leave, plus your birthday off and the opportunity to buy additional holiday. Private medical insurance. Life assurance 4x salary. Enhanced pension scheme with company contributions up to 8.5%. A huge range of additional flexible benefits across financial & personal wellbeing, lifestyle & leisure.
This is a fantastic opportunity for an ambitious dynamic PROIV Engineer to join our Product s (ResourceLink) Core development team. The team is responsible for delivering mission critical payroll software to Zellis customers and is made up of a group of multi disciplined experts, including Engineers and QA. This is a hybrid position based in Bristol. We re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week, which can be negotiated based on the candidate and their location. The Role: As a PROIV Engineer you'll work within one of our ResourceLink (Core, Payroll or Absence) development teams. You'll work in a team with other Development and QA Engineers, and with our ResourceLink Product Management team, to understand their requirements so you can design a solution for their Epics that are allocated to your team and reside within your backlog. As a member of the team, you will be responsible for the maintenance, design, build, and unit testing of the product using CI/CD pipelines. You'll also resolve bugs and ensure correct procedures are maintained for unit testing and delivery. You'll burn down scope in the team s backlog by resolving tasks and providing 2nd line support to the ResourceLink Support team, assisting with requests for help (RFH) when needed. To do this, you'll need to be a good team player, adept at managing your workload and multi-tasking, with good interpersonal skills to work successfully with different teams, able to work on your own or as part of a team, able to escalate appropriately. In this role you will be: Working closely with the Product Strategy & Planning team in analysing the requirements for future developments. Providing estimates for delivery and then designing / coding solutions based on the requirements, ensuring the Agile delivery methodology is maintained. Providing regular updates with Team Lead / SME to ensure the design / solution is on track. Presenting the designs back to the Product Strategy & Planning team (plus QA and Support representatives) on an ongoing basis via daily scrum meeting, to ensure that all aspects of the requirements have been incorporated. Developing and unit testing quality software. This could involve developing your own specification or working on someone else s Specification working as part of a team. As a development owner, performing thorough unit and link testing to ensure all components function as expected, with particular focus on validating performance, identifying bottlenecks, and ensuring the solution is fully optimised before release. Developing and documenting all unit and link tests carried out, to ensure that a completed solution meets all aspects of the design and the original requirements (plus meets all development standards and is fit for QA). Working closely with and supporting the QA team while the software goes through the QA process. Collaborating with other Engineers to ensure the successful execution and seamless delivery of Epics and bugs to agreed delivery deadlines. Providing demonstrations and training on developed software to all necessary parties. Ensuring Version Control procedures are maintained. Resolving bugs and ensuring correct procedures are maintained for unit testing and delivery. Ensuring strict procedures are followed when accessing customer systems. Taking ownership of RFH and bugs raised by the Product Support team within Azure Devops (ADO) relating to customers, working closely and collaboratively with Product Support to resolve in a timely manner based on priority and other workload. Appropriately flagging any issues and plans to address to the Lead Engineer to demonstrate ownership of the resolution. For any funded core development, collaborating with Product Management, Test Engineers, IT and Product Support teams, to ensure the successful execution and seamless delivery of product functionality. Taking part in the Product/Release Walkthrough, working closely with Product Management and/or QA to demonstrate software availability to other parts of the organisation who maybe using the system for a number of reasons, such as Marketing & Sales, Demo & Consultancy, Managing customer Services and so on. Skills & Experience We are seeking a proactive driven individual, who is ambitious and excels when overcoming challenges, with a strong interest in Development and Technology, and eager to learn and try new ideas. Take accountability and Ownership of the tasks given, able to communicate across multiple teams as necessary to identify the problem and devise a solution. To work with a team of dedicated professionals, solving problems and tackling challenges ahead, who are encouraged to look for their own solutions to a problem, delivering critical functional & legislative changes to a high standard using CI/CD pipelines and automated tests. Experience of PROIV (Or experience with an equivalent backend software package). Experience of Relational Databases, in particular Oracle or SQL-Server Experience of Agile and / or Waterfall development process. Experience using Epics, Tasks & Sprint within Azure DevOps (ADO), Reports & Burn down charts, etc. Experience of ADO CI/CD pipelines, automation and branching policies Experience of working within the HR / Payroll software/service industry advantageous, but not essential Knowledge of ResourceLink is advantageous, but not essential Being able to demonstrate a good understanding of functional areas of Payroll Applications particularly in the following areas would be advantageous, but is not essential Payroll Configuration Calculate Processing including Tax & NI BACS, RTI and Reconciliation Reports Pensions and Auto Enrolment
16/12/2025
Full time
This is a fantastic opportunity for an ambitious dynamic PROIV Engineer to join our Product s (ResourceLink) Core development team. The team is responsible for delivering mission critical payroll software to Zellis customers and is made up of a group of multi disciplined experts, including Engineers and QA. This is a hybrid position based in Bristol. We re committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week, which can be negotiated based on the candidate and their location. The Role: As a PROIV Engineer you'll work within one of our ResourceLink (Core, Payroll or Absence) development teams. You'll work in a team with other Development and QA Engineers, and with our ResourceLink Product Management team, to understand their requirements so you can design a solution for their Epics that are allocated to your team and reside within your backlog. As a member of the team, you will be responsible for the maintenance, design, build, and unit testing of the product using CI/CD pipelines. You'll also resolve bugs and ensure correct procedures are maintained for unit testing and delivery. You'll burn down scope in the team s backlog by resolving tasks and providing 2nd line support to the ResourceLink Support team, assisting with requests for help (RFH) when needed. To do this, you'll need to be a good team player, adept at managing your workload and multi-tasking, with good interpersonal skills to work successfully with different teams, able to work on your own or as part of a team, able to escalate appropriately. In this role you will be: Working closely with the Product Strategy & Planning team in analysing the requirements for future developments. Providing estimates for delivery and then designing / coding solutions based on the requirements, ensuring the Agile delivery methodology is maintained. Providing regular updates with Team Lead / SME to ensure the design / solution is on track. Presenting the designs back to the Product Strategy & Planning team (plus QA and Support representatives) on an ongoing basis via daily scrum meeting, to ensure that all aspects of the requirements have been incorporated. Developing and unit testing quality software. This could involve developing your own specification or working on someone else s Specification working as part of a team. As a development owner, performing thorough unit and link testing to ensure all components function as expected, with particular focus on validating performance, identifying bottlenecks, and ensuring the solution is fully optimised before release. Developing and documenting all unit and link tests carried out, to ensure that a completed solution meets all aspects of the design and the original requirements (plus meets all development standards and is fit for QA). Working closely with and supporting the QA team while the software goes through the QA process. Collaborating with other Engineers to ensure the successful execution and seamless delivery of Epics and bugs to agreed delivery deadlines. Providing demonstrations and training on developed software to all necessary parties. Ensuring Version Control procedures are maintained. Resolving bugs and ensuring correct procedures are maintained for unit testing and delivery. Ensuring strict procedures are followed when accessing customer systems. Taking ownership of RFH and bugs raised by the Product Support team within Azure Devops (ADO) relating to customers, working closely and collaboratively with Product Support to resolve in a timely manner based on priority and other workload. Appropriately flagging any issues and plans to address to the Lead Engineer to demonstrate ownership of the resolution. For any funded core development, collaborating with Product Management, Test Engineers, IT and Product Support teams, to ensure the successful execution and seamless delivery of product functionality. Taking part in the Product/Release Walkthrough, working closely with Product Management and/or QA to demonstrate software availability to other parts of the organisation who maybe using the system for a number of reasons, such as Marketing & Sales, Demo & Consultancy, Managing customer Services and so on. Skills & Experience We are seeking a proactive driven individual, who is ambitious and excels when overcoming challenges, with a strong interest in Development and Technology, and eager to learn and try new ideas. Take accountability and Ownership of the tasks given, able to communicate across multiple teams as necessary to identify the problem and devise a solution. To work with a team of dedicated professionals, solving problems and tackling challenges ahead, who are encouraged to look for their own solutions to a problem, delivering critical functional & legislative changes to a high standard using CI/CD pipelines and automated tests. Experience of PROIV (Or experience with an equivalent backend software package). Experience of Relational Databases, in particular Oracle or SQL-Server Experience of Agile and / or Waterfall development process. Experience using Epics, Tasks & Sprint within Azure DevOps (ADO), Reports & Burn down charts, etc. Experience of ADO CI/CD pipelines, automation and branching policies Experience of working within the HR / Payroll software/service industry advantageous, but not essential Knowledge of ResourceLink is advantageous, but not essential Being able to demonstrate a good understanding of functional areas of Payroll Applications particularly in the following areas would be advantageous, but is not essential Payroll Configuration Calculate Processing including Tax & NI BACS, RTI and Reconciliation Reports Pensions and Auto Enrolment
Key Responsbilities: Lead and support BI support analysts deliver an exceptional quality of service. Ensure that the customer experience is at the heart of decisions, direction and leadership. Ensure successful onboarding of new team members. Coach, motivate, and mentor employees, conducting performances reviews, one-to-ones and ensuring quarterly objectives are set and delivered on. Conduct transactional monitoring and audits of direct reports ensuring that feedback is provided, and action/support plans created where required. Assist with identifying training and developmental needs of the team through individual performance management. Act as an escalation point for your team, internal and external customers, for issues that are brought to your attention. Responsible for overseeing planning of work and the management of Incidents, driving the standards of customer service to the highest levels within the department. Ensure customer and account satisfaction by overseeing all activities involved in providing an efficient, secure and reliable service. Assist Management in ensuring customer impact and opportunities for errors are minimised. Pro-actively monitor Cases and Incidents being progressed, identifying customer specific or on-going issues including increased activity and fault patterns. Work on potential mitigating plans with line manager. Work to and achieve department Service Level Targets including resolution and initial response times are achieved. Monitor and respond to the overall performance of the department and make recommendations for improvements to support a more efficient working practice and continuously deliver a high level of support to customers. Support the CSAT/NPS programme, working to implement required changes for ongoing improvement. Represent Zellis on internal and customer meetings (via audio or face to face when required). Deputise for your peers and Senior Manager, where applicable. Skills and Experience Required: Contribute towards team goals & objectives. Own the customer experience. Active part of the net promoter system - promoting positive customer feedback. Maintain accurate information within our systems. Always adhere to the quality standards. Target & results orientated. Strong organisational & time management skills. Interpersonal &leadership skills, including conflict resolution, customer service and ability to motivate self & others. Strong analytical skills, being able to define problems, collect data and draw conclusions. Ability to take ownership of any problem & see through to resolution. Clear and confident communicator. Initiative with the ability to work independently. Exceptional attention to detail. Able to react under pressure. Approachable member of the team Able to work within parameters set by the business. Able to work on own initiative as well as part of a team. Ability to prioritise tasks & workload and multi task where needed. Confidence in leading internal huddles / team meetings & external client meetings, documenting outputs. Working in, supporting or managing Business Intelligence function. Good level of knowledge of PowerBI, JasperSoft, Business Objects & Cognos. Knowledge of statistics applied to a service desk. Principles of supervision, training & performance evaluation. Project planning.Customer service/complaint management Experience of several Zellis products and services. ITIL Certified (Foundation) / CIPP. About Us: With over 50 years' experience and almost 2,000 employees we serve over 5 million of our customers' employees and process in excess of 60 million payslips a year. As a business we offer real-time recruitment, onboarding, talent and performance management services to over 600 customers via our powerful and integrated ResourceLink software. We're trusted by leading businesses throughout the UK and Ireland to help them with their most important resource - their people. We master what we do with a third of the FTSE 100, two thirds of the top 10 retailers and a third of all UK councils as our customers.
04/11/2021
Full time
Key Responsbilities: Lead and support BI support analysts deliver an exceptional quality of service. Ensure that the customer experience is at the heart of decisions, direction and leadership. Ensure successful onboarding of new team members. Coach, motivate, and mentor employees, conducting performances reviews, one-to-ones and ensuring quarterly objectives are set and delivered on. Conduct transactional monitoring and audits of direct reports ensuring that feedback is provided, and action/support plans created where required. Assist with identifying training and developmental needs of the team through individual performance management. Act as an escalation point for your team, internal and external customers, for issues that are brought to your attention. Responsible for overseeing planning of work and the management of Incidents, driving the standards of customer service to the highest levels within the department. Ensure customer and account satisfaction by overseeing all activities involved in providing an efficient, secure and reliable service. Assist Management in ensuring customer impact and opportunities for errors are minimised. Pro-actively monitor Cases and Incidents being progressed, identifying customer specific or on-going issues including increased activity and fault patterns. Work on potential mitigating plans with line manager. Work to and achieve department Service Level Targets including resolution and initial response times are achieved. Monitor and respond to the overall performance of the department and make recommendations for improvements to support a more efficient working practice and continuously deliver a high level of support to customers. Support the CSAT/NPS programme, working to implement required changes for ongoing improvement. Represent Zellis on internal and customer meetings (via audio or face to face when required). Deputise for your peers and Senior Manager, where applicable. Skills and Experience Required: Contribute towards team goals & objectives. Own the customer experience. Active part of the net promoter system - promoting positive customer feedback. Maintain accurate information within our systems. Always adhere to the quality standards. Target & results orientated. Strong organisational & time management skills. Interpersonal &leadership skills, including conflict resolution, customer service and ability to motivate self & others. Strong analytical skills, being able to define problems, collect data and draw conclusions. Ability to take ownership of any problem & see through to resolution. Clear and confident communicator. Initiative with the ability to work independently. Exceptional attention to detail. Able to react under pressure. Approachable member of the team Able to work within parameters set by the business. Able to work on own initiative as well as part of a team. Ability to prioritise tasks & workload and multi task where needed. Confidence in leading internal huddles / team meetings & external client meetings, documenting outputs. Working in, supporting or managing Business Intelligence function. Good level of knowledge of PowerBI, JasperSoft, Business Objects & Cognos. Knowledge of statistics applied to a service desk. Principles of supervision, training & performance evaluation. Project planning.Customer service/complaint management Experience of several Zellis products and services. ITIL Certified (Foundation) / CIPP. About Us: With over 50 years' experience and almost 2,000 employees we serve over 5 million of our customers' employees and process in excess of 60 million payslips a year. As a business we offer real-time recruitment, onboarding, talent and performance management services to over 600 customers via our powerful and integrated ResourceLink software. We're trusted by leading businesses throughout the UK and Ireland to help them with their most important resource - their people. We master what we do with a third of the FTSE 100, two thirds of the top 10 retailers and a third of all UK councils as our customers.
