Corston Architectural Detail

Database Manager Department: Marketing Employment Type: Full Time Location: Kingsway UK Reporting To: Claudia Effra-Hume Description The Database Manager owns Corston's customer and prospect data as a marketing asset and turns it into revenue. You are responsible for the CRM, segmentation, email and lifecycle marketing, and the health and compliance of the database across both consumer and trade audiences. You are responsible for building our prospect database, maintaining our customer database, and ensuring that the right message to the right person at the right moment to generate revenue and grow our customer lifetime value. This role will report into the Marketing Director. Key Responsibilities Own the marketing database and CRM as our central tool for communicating to our customer and prospect data across B2C and trade/specification audiences. Working with email marketing, you will develop and maintain a segmentation strategy that reflects how Corston's audiences actually behave, by lifecycle stage, value, channel, product affinity, and trade vs. consumer. Working with your team to plan, build, and optimise email and lifecycle programmes: welcome and onboarding, nurture, browse/cart abandonment, post-purchase, replenishment/cross-sell, win-back, and trade-specific journeys. Design and run marketing automation flows that move customers and trade prospects through the funnel, including but not limited to lead nurturing for specification and showroom/sample requests. Own data hygiene and database growth, build a team to build data, fix deduplication, enrich data, ensure suppression is accurate, maintain list health, maintain excellent deliverability, and executive a data capture strategy across web, showroom, and events for remarketing and beyond. Lead retention and CRM strategy to grow repeat purchase, customer lifetime value, and reactivation. Ensure full compliance with UK GDPR/PECR, consent capture, preference management, data retention, and auditable processes; act as a custodian of customer trust. Working with the CRM Owner to report on CRM KPIs (open/click, conversion, retention, LTV, churn, list growth) and continuously test subject lines, content, timing, and segmentation. Partner closely with the Website Manager, content/brand teams, and the Marketing Analyst to align data, creative, and measurement. Work with the CRM Owner to ensure that HubSpot functions as per the requirements of the company. A clean, well-segmented, compliant database that grows in size and quality. Email and lifecycle programmes that deliver measurable incremental revenue and improved retention. Trade and consumer audiences each receiving relevant, well-timed, on-brand communications. Skills, Knowledge and Expertise Experience of delivering database build and email marketing for an e-commerce brand. Strong CRM/database marketing experience, including hands-on use of an ESP/marketing automation platform (e.g. HubSpot, Klaviyo, Salesforce/Marketing Cloud, Dotdigital, or similar). Demonstrable track record building segmentation and lifecycle/automation programmes that drive revenue and retention. Comfortable working with data, building queries/segments, interpreting performance, and structuring tests. Working knowledge of data policy programs globally, including GDPR/PECR and email best practice (deliverability, consent, preference management). Strong copy and brief-writing instincts, with an eye for premium tone and presentation. Organised, analytical, and commercially driven. Experience marketing to both consumers and trade/B2B audiences. Experience in a premium retail, interiors, or considered-purchase environment.

Website Manager Department: Marketing Employment Type: Full Time Location: Kingsway UK Reporting To: Claudia Effra-Hume Description The Website Manager owns the day-to-day operation, performance, and continuous improvement of You are accountable for a premium digital storefront that has to do two jobs at once: convert design-conscious consumers, and act as a credible specification resource for trade, designers, and architects. You sit at the intersection of commerce, content, and brand, turning a beautiful catalogue into a high-performing, frictionless online experience. This role will report into the Marketing Director. Key Responsibilities Own the website roadmap end to end, from prioritising enhancements across UX, merchandising, content, and conversion, and balancing quick wins against larger platform initiatives. Manage and optimise the e-commerce experience: product discovery, navigation, PDPs, basket, and checkout, with a relentless focus on conversion rate and average order value. Lead conversion rate optimisation (CRO) through structured testing, on-site analytics, and qualitative insight (session recordings, heatmaps, customer feedback). Oversee product merchandising online - ensuring ranges (sockets, switches, lighting, door furniture), finishes, and collections are presented to reflect the premium brand and to support cross-sell. Manage publishing of content, campaigns, landing pages, and seasonal updates, coordinating with brand, content, and design teams. Act as the primary liaison with the development agency/in-house developers - writing clear briefs, managing the backlog, QA-ing releases, and safeguarding site stability. Own technical site health: page speed, Core Web Vitals, uptime, broken links, and mobile experience; coordinate with SEO on technical and on page requirements. Connect the online and showroom experience - supporting omnichannel journeys such as click and collect, appointment booking, sample ordering, and store locator. Ensure the trade/specification experience is well served (trade accounts, downloadable specs, CAD/technical assets, pricing visibility where relevant). Report on website performance against KPIs and translate data into a prioritised action list. Skills, Knowledge and Expertise Proven experience managing a transactional website, ideally in a premium, design led, or considered purchase category. Strong command of an e-commerce platform (e.g. Shopify Plus, Magento, or similar) and CMS workflows. Hands on with web analytics (GA4) and CRO/testing tools; comfortable forming and proving hypotheses with data. Solid understanding of UX principles, merchandising, and the fundamentals of technical SEO and site performance. Excellent at briefing and managing developers/agencies and running a structured backlog. Commercially minded, detail obsessed, and able to hold a high bar for brand presentation. Experience spanning both B2C and B2B/trade audiences. Familiarity with personalisation, product configurators, or rich product content. Exposure to interiors, homeware, furniture, lighting, or building products.

Corston Architectural Detail is searching for a Showroom Design & Delivery Manager located in Malmesbury, UK. In this pivotal role, you will support the design and coordination of our showrooms and exhibition spaces. A hands-on approach is essential as you work closely with internal teams and external suppliers to ensure successful project delivery. You will leverage your 3-6 years of experience in interior design or project coordination, utilizing tools like AutoCAD to create impactful environments. The role offers a vibrant work environment with opportunities for personal and professional growth.

Showroom Design & Delivery Manager Application Deadline: 1 July 2026 Department: Product Development Employment Type: Full Time Location: Kingsway UK Reporting To: David Gray Compensation: £35,000 - £45,000 / year Description About the Role We're looking for a hands on Showroom Design & Delivery Manager to support the design, coordination, and delivery of our showrooms and exhibition spaces. This role is ideal for someone with a background in interior design (residential and/or commercial) who enjoys bringing spaces to life from concept through to installation. You'll work closely with internal teams and external suppliers to ensure each showroom or event is well designed, well planned, and delivered smoothly. This is a varied, practical role combining design work, project coordination, and supplier management, with the opportunity to shape how our spaces look and feel as we continue to grow. Key Responsibilities Design & Space Planning Create showroom and exhibition layouts using AutoCAD (or similar) Contribute to the design of showroom environments, including finishes, fixtures, and merchandising Support the development and consistency of brand look and feel across locations Prepare clear design and installation packs for build teams and suppliers Project Coordination & Delivery Support the planning and coordination of showroom builds and trade shows Build and maintain simple project timelines and track key milestones Ensure all elements are prepared ahead of installation (designs, materials, supplier instructions) Act as a key point of contact to help coordinate activity across teams Suppliers, Materials & Logistics Coordinate suppliers for materials, furniture, POS, and display items Ensure all items are ordered, delivered, and ready for installation on time Support logistics planning for exhibitions and showroom installations (including occasional international shipments) Help resolve day to day delivery challenges proactively On Site Support Attend key installations (primarily UK, occasional Europe) to support delivery Ensure design intent is implemented correctly on site Assist with troubleshooting and last minute adjustments where required Standards & Continuous Improvement Support the development of showroom standards, layouts, and processes Maintain organised documentation, templates, and design files Identify opportunities to improve coordination and delivery efficiency Skills, Knowledge and Expertise Experience 3-6 years' experience in: Interior design (residential, commercial, retail, or exhibitions), or Showroom, fit out, or project coordination roles Experience seeing projects through from concept to installation Exposure to supplier coordination or site delivery is highly desirable Skills Proficiency in AutoCAD (or similar design software) Strong spatial planning and design sensibility Good project coordination and organisational skills Ability to manage multiple tasks and deadlines Confident working with suppliers and external partners Personal Attributes Hands on and proactive with a "get stuck in" approach Detail oriented with a strong eye for design and finish Practical problem solver who can adapt quickly Strong communication skills and team focused mindset Comfortable working in a fast paced, growing environment Why This Role Matters This role plays a key part in ensuring our showrooms and exhibitions are delivered on time, well organised, and visually impactful. You'll help bridge the gap between design intent and real world delivery, making sure every space reflects our brand and is ready to go live without unnecessary delays or issues. Benefits What You Can Expect A creative and fast moving environment Real ownership of projects at a manageable level Exposure to both design and delivery Opportunities to build experience across showrooms and events A supportive team with room to grow your skills Free on site parking On site gym Family & Friends discount on Corston Products 25 days annual leave + 8 Bank Holidays 4% Employer Contribution to Pension, 5% of salary by the employee 4 Salary Life Cover Opportunity to work in a high end environment and for a company that is continually growing internationally, which offers many more career opportunities Please note that we operate as a fully on site business as we believe that collaboration is best when we all work together, so you will need to be able to commute to Malmesbury, Wiltshire, 5 days a week for work. Please also note that it may take a week or two to get back to applicants regarding the outcome of your submission.