IT Support Engineer An excellent position has become available to join a rapidly growing Technology Service Provider as a full time IT Support Engineer based in Edinburgh or London. The candidate must be based in either Edinburgh or London. We are looking for a highly motivated, technically adept individual passionate about providing top notch service and support. The ideal candidate will have excellent analytical and problem solving skills, be able to work independently and collaboratively in a fast paced environment and possess superior communication skills. As part of the IT Support team, you will be responsible for monitoring and maintaining network infrastructure, administering user accounts, troubleshooting hardware/software systems, installing new software applications and patches, configuring systems for user access, responding to technical inquiries from clients, establishing security protocols, safeguarding the integrity of data within the organisation's networks, developing and documenting processes for system maintenance and other duties as assigned. They will earn £ 26,000.00 - £ 35,000, depending on Experience and Certifications. This is a unique opportunity to grow within the business and become a key player. Requirements Industry-recognised accreditations are desirable. Strong communication skills with customers, suppliers and colleagues. Excellent technical skills and ability to use own initiative for problem solving. Good organisational skills and time management. Calm under pressure and a methodical thinker. Existing experience providing IT Support is desirable. Experience with all Microsoft products. Natural interest in IT with a desire to stay abreast of new technologies. Understanding of network infrastructure. Reliable, responsible and trustworthy with an excellent attitude. Self motivated, patient, and remain calm under pressure. You have the tenacity and dedication to pursue an issue from beginning to end. Ability to multi task, prioritise and escape accordingly. Experience with customer service. Role Responsibilities Handling, logging and updating IT support requests via phone and ticketing system within SLA. Visiting Client's sites to perform troubleshooting and installations. Providing product and service advice to clients. Work alongside other engineers to plan and execute projects as required, either in the office or on site. Dealing with customers, suppliers and vendors. Writing and updating client and system documentation. Maintain and develop your knowledge and skills to assist with first contact fault resolution. Company Texaport is a managed service provider servicing businesses across the world. They are rapidly growing and are always seeking talented individuals to join their dynamic team. They are fortunate enough to service a wide variety of organisations and sectors, so no one day is ever the same. They constantly evolve and problem solve whilst striving to become one of the UK's leading IT providers. With a big focus on technology and the highest level of customer service, their engineers are encouraged to further their skills and knowledge through continual training and professional development, which the company funds. Why should you apply? Excellent career progression available. The chance to join a well established company. BUPA Private Health cover. Excellent industry training and career progression. Remote working options are available.
19/06/2026
Full time
IT Support Engineer An excellent position has become available to join a rapidly growing Technology Service Provider as a full time IT Support Engineer based in Edinburgh or London. The candidate must be based in either Edinburgh or London. We are looking for a highly motivated, technically adept individual passionate about providing top notch service and support. The ideal candidate will have excellent analytical and problem solving skills, be able to work independently and collaboratively in a fast paced environment and possess superior communication skills. As part of the IT Support team, you will be responsible for monitoring and maintaining network infrastructure, administering user accounts, troubleshooting hardware/software systems, installing new software applications and patches, configuring systems for user access, responding to technical inquiries from clients, establishing security protocols, safeguarding the integrity of data within the organisation's networks, developing and documenting processes for system maintenance and other duties as assigned. They will earn £ 26,000.00 - £ 35,000, depending on Experience and Certifications. This is a unique opportunity to grow within the business and become a key player. Requirements Industry-recognised accreditations are desirable. Strong communication skills with customers, suppliers and colleagues. Excellent technical skills and ability to use own initiative for problem solving. Good organisational skills and time management. Calm under pressure and a methodical thinker. Existing experience providing IT Support is desirable. Experience with all Microsoft products. Natural interest in IT with a desire to stay abreast of new technologies. Understanding of network infrastructure. Reliable, responsible and trustworthy with an excellent attitude. Self motivated, patient, and remain calm under pressure. You have the tenacity and dedication to pursue an issue from beginning to end. Ability to multi task, prioritise and escape accordingly. Experience with customer service. Role Responsibilities Handling, logging and updating IT support requests via phone and ticketing system within SLA. Visiting Client's sites to perform troubleshooting and installations. Providing product and service advice to clients. Work alongside other engineers to plan and execute projects as required, either in the office or on site. Dealing with customers, suppliers and vendors. Writing and updating client and system documentation. Maintain and develop your knowledge and skills to assist with first contact fault resolution. Company Texaport is a managed service provider servicing businesses across the world. They are rapidly growing and are always seeking talented individuals to join their dynamic team. They are fortunate enough to service a wide variety of organisations and sectors, so no one day is ever the same. They constantly evolve and problem solve whilst striving to become one of the UK's leading IT providers. With a big focus on technology and the highest level of customer service, their engineers are encouraged to further their skills and knowledge through continual training and professional development, which the company funds. Why should you apply? Excellent career progression available. The chance to join a well established company. BUPA Private Health cover. Excellent industry training and career progression. Remote working options are available.
Modern Apprentice - IT Support Edinburgh (Full Time Apprenticeship) Start your career in IT with a hands on role that lets you earn while you learn. We're looking for an enthusiastic and motivated individual to join our team as a Modern Apprentice in IT Support. This is an excellent opportunity for someone looking to begin their journey in the tech industry, gain real-world experience, and work towards an industry recognised qualification. About the Role As a Modern Apprentice, you'll work alongside experienced engineers to support day to day IT operations. You'll assist with troubleshooting, setting up devices, resolving basic technical issues, and providing great service to end users. You'll also undertake structured training provided by an approved apprenticeship provider, helping you build strong foundational skills in IT support. Key Responsibilities Provide first line support to internal and external users Assist with device setup, configuration, software installation, and account creation Help diagnose and resolve common IT issues Log and update support tickets accurately Work professionally with colleagues and customers at varying technical levels Participate fully in apprenticeship training, assessments, and mentoring sessions Follow internal processes relating to security, data protection, and documentation Contribute positively to team culture and continuous improvement What You'll Learn During your apprenticeship, you'll develop: Core IT support skills (troubleshooting, configuration, maintenance) Communication, customer service, and teamwork abilities Problem solving and critical thinking approaches ICT and digital literacy competencies Professional behaviours expected in a technical support environment Optional vendor certifications depending on training provider (e.g. Microsoft Azure, CompTIA) Qualifications & Qualities We're Looking For Aged 16 or over and eligible for a Modern Apprenticeship No formal qualifications required - just a genuine interest in IT and problem solving Strong communication skills and a positive, can do attitude Willingness to learn, take feedback, and develop new skills Ability to work well with others and provide friendly, professional support Basic familiarity with computers, devices, or technology (preferred but not essential) What We Offer A supportive environment to kick start your IT career Structured learning via an approved apprenticeship provider Industry recognised qualification on completion Real workplace experience with opportunities for progression A friendly team committed to helping you grow
08/06/2026
Full time
Modern Apprentice - IT Support Edinburgh (Full Time Apprenticeship) Start your career in IT with a hands on role that lets you earn while you learn. We're looking for an enthusiastic and motivated individual to join our team as a Modern Apprentice in IT Support. This is an excellent opportunity for someone looking to begin their journey in the tech industry, gain real-world experience, and work towards an industry recognised qualification. About the Role As a Modern Apprentice, you'll work alongside experienced engineers to support day to day IT operations. You'll assist with troubleshooting, setting up devices, resolving basic technical issues, and providing great service to end users. You'll also undertake structured training provided by an approved apprenticeship provider, helping you build strong foundational skills in IT support. Key Responsibilities Provide first line support to internal and external users Assist with device setup, configuration, software installation, and account creation Help diagnose and resolve common IT issues Log and update support tickets accurately Work professionally with colleagues and customers at varying technical levels Participate fully in apprenticeship training, assessments, and mentoring sessions Follow internal processes relating to security, data protection, and documentation Contribute positively to team culture and continuous improvement What You'll Learn During your apprenticeship, you'll develop: Core IT support skills (troubleshooting, configuration, maintenance) Communication, customer service, and teamwork abilities Problem solving and critical thinking approaches ICT and digital literacy competencies Professional behaviours expected in a technical support environment Optional vendor certifications depending on training provider (e.g. Microsoft Azure, CompTIA) Qualifications & Qualities We're Looking For Aged 16 or over and eligible for a Modern Apprenticeship No formal qualifications required - just a genuine interest in IT and problem solving Strong communication skills and a positive, can do attitude Willingness to learn, take feedback, and develop new skills Ability to work well with others and provide friendly, professional support Basic familiarity with computers, devices, or technology (preferred but not essential) What We Offer A supportive environment to kick start your IT career Structured learning via an approved apprenticeship provider Industry recognised qualification on completion Real workplace experience with opportunities for progression A friendly team committed to helping you grow
A technology services company in Edinburgh is seeking a Modern Apprentice in IT Support. This role offers the opportunity to earn while learning, with responsibilities including first-line support, troubleshooting, and device configuration. Ideal candidates should have a genuine interest in IT and strong communication skills. The apprenticeship leads to an industry-recognised qualification, ensuring a solid start for future career opportunities.
08/06/2026
Full time
A technology services company in Edinburgh is seeking a Modern Apprentice in IT Support. This role offers the opportunity to earn while learning, with responsibilities including first-line support, troubleshooting, and device configuration. Ideal candidates should have a genuine interest in IT and strong communication skills. The apprenticeship leads to an industry-recognised qualification, ensuring a solid start for future career opportunities.
