JustPark
About JustPark JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and local government to private driveways, our platform makes it simple for drivers to find, book, and pay for parking-while empowering our operating partners to deliver exceptional parking experiences. We've always believed parking should be easier-from end to end. That's why we, two trailblazing companies-ParkHub and JustPark-have come together to make that vision a reality. ParkHub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task. Now, as one unified company, we're combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers. About the Role The CS Ops and Enablement specialist will own the operational backbone of our CS organisation: building processes/playbooks, configuring our core toolstack, and, using modern AI tooling to build internal solutions for the team. This isn't a system admin role. We want someone who understands customer success from the inside - who knows what a renewal cycle actually looks like, what makes a QBR useful, where CSMs lose time - and can translate that into systems and workflows that deliver better results for our clients and our business. This role can be based in our London office, and will work with teams across the US and UK. What You'll Do Process & Enablement Partner with Ops leadership to design, document, and continuously improve processes - from onboarding playbooks to renewal workflows and escalation paths Build and maintain a library of templates, email sequences, call frameworks, and internal guides Run onboarding and ongoing training for CS team members across UK and US markets Core Systems & Tooling Planhat is our primary tooling for the success team Own day-to-day administration, including segment logic, health scores, automation rules, computed fields, and dashboards Create and continuously improve complex and custom integrations Maintain and improve our BigQuery, Salesforce and Zendesk integrations, working with relevant platform admins where necessary Contribute to reporting dashboards (Tableau & Claude) which surface success data for executive leadership Manage data integrity across platforms AI-enabled Builder Use AI (Claude Code, Replit, etc) to build solutions which solve CS pain points and increase efficiency Internal-facing tooling; scalable tools for tracking, workflows, reporting, etc AI skills/similar for the success team to improve speed and quality AI agents to handle routine client enquiries and automate repetitive tasks Collaborate with the product and engineering team to share insights that inform feature development, and to integrate success tooling with core products. What Success Looks Like 30 days Established relationships with success/ops teams in both US and UK Reviewed Planhat implementation and agreed action plan for improvement & uptake BigQuery client data reliably surfacing in Planhat Developed or improved at least one process 60 days Implemented 4 or more workflows in Planhat, including at least one which uses client data from BigQuery Established a library of playbooks and templates with initial assets created and a prioritised list of assets to produce Published at least 2 internal tools or agents which delivering measurable improvements 90 days Planhat is clean, well-structured and trusted by the team (the action plan from first 30 days has been delivered) Established cadence of continuous improvement for Planhat, playbooks, templates, etc Supporting multiple members of the broader US and UK team to build and iterate on internal tools and agents Must Have 5+ years of experience client success, account management, revenue operations or similar role - you must understand the domain Hands on experience as an admin for Planhat, Salesforce or comparable platforms (not just user familiarity) Strong process design instincts. Able to map a workflow, identify failure points, and build something that scales Technical fluency to read API specs, review logs and write basic SQL/python/similar scripts Clear written communication, you'll be writing playbooks, training materials, and process docs that others will actually use Excellent interpersonal skills with the ability to communicate clearly and credibly across teams and levels Strong organizational skills, able to work independently and take ownership of assigned tasks in a fast paced environment Nice-to-have (technical) Experience using ChatGPT Codex, Claude Code or similar to ship working solutions (this may be in personal projects) Experience as an admin for Jira, Zendesk, Asana or other similar tooling Experience building reports/dashboards with Tableau, PowerBI or similar tooling Nice-to-have (background) Experience in start-up and/or scale-up businesses Experience working with teams and/or clients across multiple time zones Experience working in B2B2C environments involving both B2B clients and end-users where the commercial model is partly driven by end-user transactions Background in parking technology, mobility, event management or venue operations You're Probably a Good Fit If You enjoy working across a wide range of tools and domains You are passionate about process optimisation You are excited about using AI-development tools to ship working solutions quickly Recharge your batteries Generous holiday policy: 25 days + bank holidays + managers can grant up to 5 extra days for high performance (total of 38 days a year) Free lunch on all office days via Feedr with daily meal choice Free snacks & drinks on all office days Investment in you and your wellbeing Private Medical Insurance with Vitality Life assurance through YuLife £25 credit for eye tests per year Free O2 concert tickets through our partnership with the O2 Simplifying journeys so you can breathe easier £50 parking credit per month via JustPark Cycle-to-work salary sacrifice scheme EV salary sacrifice car scheme via Octopus Energy We look out for your family Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks fully-paid paternity leave Help finding great childcare with funded hours via Koru Kids Look after the pennies Competitive pension offering with standard and salary sacrifice options Success is best when it's shared Quarterly away days with the whole UK team Quarterly team social budget Social activities and celebrations on our gorgeous rooftop in King's Cross
About JustPark JustPark is the premier partner offering both B2B solutions for destinations and B2C services for drivers, giving us the best of both worlds. We simplify the entire parking experience. From venues and local government to private driveways, our platform makes it simple for drivers to find, book, and pay for parking-while empowering our operating partners to deliver exceptional parking experiences. We've always believed parking should be easier-from end to end. That's why we, two trailblazing companies-ParkHub and JustPark-have come together to make that vision a reality. ParkHub revolutionized event parking in the US, optimizing venue operations for a smoother, stress-free experience. JustPark transformed parking in the UK, turning the hunt for a spot into a simple, seamless task. Now, as one unified company, we're combining expertise to offer a full-service, frictionless parking solution for both businesses and consumers. About the Role The CS Ops and Enablement specialist will own the operational backbone of our CS organisation: building processes/playbooks, configuring our core toolstack, and, using modern AI tooling to build internal solutions for the team. This isn't a system admin role. We want someone who understands customer success from the inside - who knows what a renewal cycle actually looks like, what makes a QBR useful, where CSMs lose time - and can translate that into systems and workflows that deliver better results for our clients and our business. This role can be based in our London office, and will work with teams across the US and UK. What You'll Do Process & Enablement Partner with Ops leadership to design, document, and continuously improve processes - from onboarding playbooks to renewal workflows and escalation paths Build and maintain a library of templates, email sequences, call frameworks, and internal guides Run onboarding and ongoing training for CS team members across UK and US markets Core Systems & Tooling Planhat is our primary tooling for the success team Own day-to-day administration, including segment logic, health scores, automation rules, computed fields, and dashboards Create and continuously improve complex and custom integrations Maintain and improve our BigQuery, Salesforce and Zendesk integrations, working with relevant platform admins where necessary Contribute to reporting dashboards (Tableau & Claude) which surface success data for executive leadership Manage data integrity across platforms AI-enabled Builder Use AI (Claude Code, Replit, etc) to build solutions which solve CS pain points and increase efficiency Internal-facing tooling; scalable tools for tracking, workflows, reporting, etc AI skills/similar for the success team to improve speed and quality AI agents to handle routine client enquiries and automate repetitive tasks Collaborate with the product and engineering team to share insights that inform feature development, and to integrate success tooling with core products. What Success Looks Like 30 days Established relationships with success/ops teams in both US and UK Reviewed Planhat implementation and agreed action plan for improvement & uptake BigQuery client data reliably surfacing in Planhat Developed or improved at least one process 60 days Implemented 4 or more workflows in Planhat, including at least one which uses client data from BigQuery Established a library of playbooks and templates with initial assets created and a prioritised list of assets to produce Published at least 2 internal tools or agents which delivering measurable improvements 90 days Planhat is clean, well-structured and trusted by the team (the action plan from first 30 days has been delivered) Established cadence of continuous improvement for Planhat, playbooks, templates, etc Supporting multiple members of the broader US and UK team to build and iterate on internal tools and agents Must Have 5+ years of experience client success, account management, revenue operations or similar role - you must understand the domain Hands on experience as an admin for Planhat, Salesforce or comparable platforms (not just user familiarity) Strong process design instincts. Able to map a workflow, identify failure points, and build something that scales Technical fluency to read API specs, review logs and write basic SQL/python/similar scripts Clear written communication, you'll be writing playbooks, training materials, and process docs that others will actually use Excellent interpersonal skills with the ability to communicate clearly and credibly across teams and levels Strong organizational skills, able to work independently and take ownership of assigned tasks in a fast paced environment Nice-to-have (technical) Experience using ChatGPT Codex, Claude Code or similar to ship working solutions (this may be in personal projects) Experience as an admin for Jira, Zendesk, Asana or other similar tooling Experience building reports/dashboards with Tableau, PowerBI or similar tooling Nice-to-have (background) Experience in start-up and/or scale-up businesses Experience working with teams and/or clients across multiple time zones Experience working in B2B2C environments involving both B2B clients and end-users where the commercial model is partly driven by end-user transactions Background in parking technology, mobility, event management or venue operations You're Probably a Good Fit If You enjoy working across a wide range of tools and domains You are passionate about process optimisation You are excited about using AI-development tools to ship working solutions quickly Recharge your batteries Generous holiday policy: 25 days + bank holidays + managers can grant up to 5 extra days for high performance (total of 38 days a year) Free lunch on all office days via Feedr with daily meal choice Free snacks & drinks on all office days Investment in you and your wellbeing Private Medical Insurance with Vitality Life assurance through YuLife £25 credit for eye tests per year Free O2 concert tickets through our partnership with the O2 Simplifying journeys so you can breathe easier £50 parking credit per month via JustPark Cycle-to-work salary sacrifice scheme EV salary sacrifice car scheme via Octopus Energy We look out for your family Enhanced parental leave with 6-months enhanced maternity leave and 4 weeks fully-paid paternity leave Help finding great childcare with funded hours via Koru Kids Look after the pennies Competitive pension offering with standard and salary sacrifice options Success is best when it's shared Quarterly away days with the whole UK team Quarterly team social budget Social activities and celebrations on our gorgeous rooftop in King's Cross
JustPark
Internship Program The internship runs from 7th July to 28th August 2026. Working model: 3 days a week in the office (Monday, Tuesday & Thursday), with the option to work from home on other days. Responsibilities Develop and Maintain Internal Tools - contribute to backend systems that support internal teams (operations, customer support, finance) Build APIs and Services - design, build, and maintain internal REST or gRPC APIs that integrate with databases and third party services Write Clean, Maintainable Code - follow best practices for code quality, documentation, and testing Monitor and Debug Systems - help set up logging and monitoring for internal tools and participate in debugging issues as they arise Automate Repetitive Tasks - write scripts or services to automate internal tasks, reducing manual overhead for teams Support CI/CD Processes - contribute to deployment workflows and continuous integration setups, ensuring smooth releases of internal tools Learn and Apply Backend Architecture Principles - gain exposure to backend architectural concepts such as microservices, event driven design, and database normalization Use AI Tools Responsibly - leverage AI coding assistants to accelerate development, with an understanding of when to trust and when to verify output Qualifications A basic understanding of a backend programming language We use a mixture of PHP and Go - experience in either is great, but a willingness to learn is even more important Basic familiarity with relational databases and SQL Some experience working with version control (Git) and comfort using the command line Curious, self motivated, and willing to learn - we don't expect you to know everything Comfortable asking questions, collaborating with others, and explaining your thinking Some exposure to writing tests (unit or integration) is a bonus Interest in developer experience or internal tooling is a bonus Comfortable using AI coding tools (e.g. Claude Code) to assist with development Compensation & Benefits Paid at the London Living Wage for the duration of the internship. Lunch allowance up to £12 per day through the company catering service, plus snacks and fruit available at any time. You'll have access to £50 parking credits per month via JustPark, and the possibility of event tickets to venues such as the O2, depending on availability during the internship. Application Details Applications close 12th May 2026. Applicants must be available to start on 7th July 2026.
Internship Program The internship runs from 7th July to 28th August 2026. Working model: 3 days a week in the office (Monday, Tuesday & Thursday), with the option to work from home on other days. Responsibilities Develop and Maintain Internal Tools - contribute to backend systems that support internal teams (operations, customer support, finance) Build APIs and Services - design, build, and maintain internal REST or gRPC APIs that integrate with databases and third party services Write Clean, Maintainable Code - follow best practices for code quality, documentation, and testing Monitor and Debug Systems - help set up logging and monitoring for internal tools and participate in debugging issues as they arise Automate Repetitive Tasks - write scripts or services to automate internal tasks, reducing manual overhead for teams Support CI/CD Processes - contribute to deployment workflows and continuous integration setups, ensuring smooth releases of internal tools Learn and Apply Backend Architecture Principles - gain exposure to backend architectural concepts such as microservices, event driven design, and database normalization Use AI Tools Responsibly - leverage AI coding assistants to accelerate development, with an understanding of when to trust and when to verify output Qualifications A basic understanding of a backend programming language We use a mixture of PHP and Go - experience in either is great, but a willingness to learn is even more important Basic familiarity with relational databases and SQL Some experience working with version control (Git) and comfort using the command line Curious, self motivated, and willing to learn - we don't expect you to know everything Comfortable asking questions, collaborating with others, and explaining your thinking Some exposure to writing tests (unit or integration) is a bonus Interest in developer experience or internal tooling is a bonus Comfortable using AI coding tools (e.g. Claude Code) to assist with development Compensation & Benefits Paid at the London Living Wage for the duration of the internship. Lunch allowance up to £12 per day through the company catering service, plus snacks and fruit available at any time. You'll have access to £50 parking credits per month via JustPark, and the possibility of event tickets to venues such as the O2, depending on availability during the internship. Application Details Applications close 12th May 2026. Applicants must be available to start on 7th July 2026.